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Instructional Technology Support Services

xITSS (x4877)

Logging On, Courses List, Enrollment Questions


General Questions

How do I access my courses?
Using any web browser, go to the "My Hamilton" portal and log in as usual. Your courses will be listed in the My Blackboard Courses channel of the Courses tab (second row of menu items) under "Current Courses."  If you have any trouble logging in to the portal you can go directly to Blackboard at http://blackboard.hamilton.edu. Use your Hamilton email username and password to log in. For example, if your email address is jsmith@hamilton.edu, you would log in using the username jsmith and your current password  You courses will be listed "My Courses" module of the "My Blackboard" home page. 

What if I can't log in to Blackboard?

There can be several different reasons. First, you must use your Hamilton e-mail account name and password, even if you do not use Hamilton e-mail. If you want mail generated within Blackboard (for example, from class lists) to go to another e-mail account, you must set up forwarding in the Hamilton web mail interface. Contact the Help Desk (x4181) for help in doing this. If you are a new faculty member or employee, you must have a Hamilton email and Colleague ID in order to log into Blackboard. If you do not have or are not sure if you have these, please contact Human Resources for a Colleague ID and the Help Desk (x4181) for an email account.

I've forgotten my password. How can I get a new one?

For Hamilton users, you should use your email username and password. If you have forgotten your email password, please go to http://passchg.hamilton.edu to request it. For guest users and people without a Hamilton email address, you can use the user name "guest" and password "guest" to access parts of the Blackboard system which are available to guests.

Enrollment Questions

(Students) I added a course, but I don't see it in my course list.
(Students) I dropped a course, but it still shows up in my course list.

All enrollment information in Blackboard comes from the Registrar's system. Only the Registrar's Office can change your enrollment status. First, check your enrollment information in the Web Advisor system. If that information is incorrect, you must contact the Registrar's Office to get it straightened out. Once your Web Advisor records are correct, it may take several hours for Blackboard to correct its records. (The update to Blackboard happens twice daily.)

(Faculty) I'm supposed to be teaching a course, but I don't see it in my course list.

This may happen if you are a new faculty member and the Registrar has not yet been notified which courses you are teaching. Please contact the Registrar's Office (or have your department chair or secretary do so) and notify them of your teaching assignment. Once your Web Advisor records are correct, it may take several hours for Blackboard to correct its records. (The update to Blackboard happens twice daily.)

(Faculty) How do I have a TA or grader added to my section?
  1. Go to the Control Panel area
  2. Expand the Users and Groups section
  3. Select the Users option
  4. On the page that follows, click the Enroll User button.
  5. On the page that follows, enter the user id (e.g., jsmith) in the username field and select a role.
  6. Click Submit.
Note: The user id is usually the same as the e-mail account; however, many users have user names which include a middle initial or number, so if there is any doubt, please use the Browse button to search by last name.

Note: if another instructor is team-teaching your course, you should call the Registrar's office and ask to have this instructor added as the secondary instructor for your course. This information will then transfer from the Registrar's system to Blackboard.

 

(Faculty) When will the next semester's courses appear in Blackboard?

Next semester's course spaces are created approximately one week after the end of registration for that semester (early May for the fall, early December for the spring).  You do not need to ask for a course space; course spaces are created automatically every semester, using the Registrar's data. Students and faculty are automatically enrolled in or assigned to courses, again, based on the Registrar's data.  Courses are initially set to "unavailable" so that they may be accessed by faculty but not seen by students.  Approximately two weeks before the start of the semester, courses will be reset to "available."

(Faculty and Students) What are the "Dept Majors" and "Advisee" courses?
In addition to regular course spaces, we also provide course spaces for departmental and advising use.  The "dept majors" spaces contain all the concentrators for that program and all the faculty associated with that concentration.  The "advisee" spaces contain all the advisees for each faculty member, as recorded in Web Advisor.