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Contact Information

315-859-4169
315-859-4185 (fax)

 

Making your computer safe

To keep your computer safe from viruses, spyware and hacker attacks there are several things you need to have installed and up-to-date.

Windows Vista Home Professional & XP Professional (XP Home edition is supported on a more limited basis)
Macintosh OS 10.4.x and up

  1. Firewall enabled (the firewall built-in to your operating system is preferred)
  2. Anti-virus software installed and up-to-date (AVG is free to students, and is recommended, but other brands are OK)
  3. Anti-spyware software installed and up-to-date (we recommend Windows Defender) not needed for Macintosh
  4. Operating system completely up-to-date with the latest patches (including Service Pack 3 for Windows XP users)


The ITS Help Desk will be happy to assist you with your computer questions and problems over the phone (859-4181). Please refer to our main Help Desk page for our hours.


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Key Resources

Audiovisual/Presentation Requests Central Storage E-Mail HILLgroup Information Commons ListServ Mailing List Info Multimedia Presentation Center (MPC) Technology Support Search Quick Reference Guide Web Support

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Audiovisual Services (x4231) Benefactor (x4633) Cable Television (x4120) Colleague (x5247) Computer Repair (x4171) Helpdesk (x4181) Instructional Support (x4877) Laptop Loaner (x4169) Network (x5638) Phones - Employees (x4160) Phones - Students (x4160) Training (x4178) Web Support (x4932)