Hamilton is one of the nation's top liberal arts colleges. It is independent, highly selective, coeducational and residential. Originally founded in 1793 as the Hamilton-Oneida Academy, Hamilton is today composed of 1,812 diverse and talented students from nearly all of the 50 states and approximately 40 countries. More information can be found at www.hamilton.edu/about.
Position Description:
Provides a broad range of services to support, maintain, and develop the desktop computing environment and associated infrastructure for college owned computer equipment. Support focus is on the labs and specialized systems within academic departments.
Responsibilities:
• Provide hardware and software installation services for standard desktop computing technologies. This includes: Desktop computers, mobile devices, network printers, scanners, and other desktop accessories. Hamilton standard software and other specialized academic and business related software. Installation of software images.
• Administer services to support the standard desktop computing environment (1700+ desktop computers, 125+ network printers, scanners, mobile devices, and various peripherals): Install and maintain hardware. Configure and install software applications and images for Macintosh and Windows operating systems. Distribute campus-wide software applications, updates, patches, and configurations. Maintain central print services. Re-image computer systems including data transfer as needed. Maintain and audit software licenses.
• Provide advanced technical support to end-users and ITS for desktop based hardware, software, and services.
• Assist with the annual computer replacement project as needed (during March – September). This team project changes in scope and process annually and responsibilities will change accordingly. Coordinate details and schedule installation with end-users. Image, deliver and setup new hardware, apply system customizations, transfer data, setup user accounts, and provide orientation of new hardware and software setup. Prepare old hardware for out-processing.
• Answer the Desktop Integration Services Team telephone line and e-mail account the equivalent of 1 day per week. Logs all phone calls and/or support requests in call tracking systems used by the team.
• Administer services for various specialized software applications and third-party client/server based systems: Research system requirements and recommend implementation details. Install and configure application software. Liaise with technical support from software developer and end-user to install system updates, patches, and hotfixes and trouble-shoot end-user issues as needed. Document system setup details and log updates.
• Coordinate activities related to the procurement of desktop computer hardware, software, and peripherals for all campus. This includes: Review product specifications and compatibility requirements Process orders/returns with vendors. Receive goods which may include unloading a truckload of equipment.
• In cooperation with Networks Services, maintain the systems used for imaging, print management, desktop management, and software licensing, and software distribution.
• Keep abreast of new desktop computing technologies including: Research and test new versions of operating systems, campus standard software, and other specialized software. Evaluate new software distribution technologies, remote desktop management technologies, and other technical tools and technologies.
• Maintain an electronic inventory of computer equipment: hardware, software, user details.
• Prepare technical documentation relative to services, products, and operating procedures.
• Participate as needed in team projects and department initiatives.
Qualifications:
Bachelor’s degree in a relevant field or the equivalent of education and experience combined. Intermediate knowledge of the College supported Macintosh and Windows operating systems (Mac OS 10.5 through 10.7 and Windows XP through Windows 7) and College supported standard application software (Office 2007 through Office 2011, Google Apps, MozillaThunderbird, Mozilla FireFox, Filemaker 10 or better, Sophos). Experience with desktop management and deployment tools and networking fundamentals.
Certifications for college supported operating systems:
Please review Hamilton's Benefits Summary for more information.
Interested applicants should send a resume, letter of interest and contact information for three professional references to apply@hamilton.edu. Consideration of candidates will begin immediately and continue until the position is filled.
Hamilton College is an Affirmative Action, Equal Opportunity employer and encourages diversity in all areas of the campus community.
Posted 05/14/2012
