Network and Telephone Services
Team Mission
Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
Services Provided
General
-
Research industry trends for future growth in new technologies.
-
Utilize technical resources to troubleshoot day-to-day problems and issues.
-
Collaborate with technical experts on various projects and initiatives.
-
Provide consulting support for campus departments and other ITS teams.
-
Maintain notification systems for planned and unplanned outages.
-
Establish and maintain standards, policies, documentation, and logs for all equipment and services.
-
Administer and maintain security, power needs, and environmental conditions in telecommunication facilities.
-
Design and implement redundant and survivable systems in accordance with disaster recovery planning.
-
Investigate and respond to any complaints regarding telephone, network, or server abuse.
-
Provide second level support for advanced network/server issues and printing issues.
Telephone
-
Provide on-campus, local, and long distance telephone services to campus community.
-
Administer, and maintain PBX and voice mail system for quality, efficiency, and cost-effectiveness.
-
Provide specialized telephone services such as conference calling, ISDN service, investigating fraud and abuse, etc.
-
Configure telephones and voicemail, and provide training and documentation for these services.
-
Resolve telephone problems
Network
-
Design, installation, management, and expansion of all electronic networking devices ( switches, routers, firewall, wireless devices, bandwidth shaping).
-
Design, maintain, and document outside cable plant and termination facilities.
-
Monitor, manage, and troubleshoot internal network and Internet connectivity.
-
Upgrade hardware and software on all networking devices.
-
Establish, monitor, and enforce security for all networked devices.
-
Manage DNS and DHCP configuration for the campus network.
-
Provide network connectivity assistance for end-user devices.
Servers
-
Design, installation, management, and replacement of server hardware and operating systems. This includes installation and upgrades of hardware, operating systems, databases, and server applications (not include primary user support of server applications).
-
Monitor vendor and security organization bulletins for any known security vulnerabilities and bug fixes.
-
Routinely apply server operating system service packs, database updates, application updates, and security patches.
-
User Account creation.
-
Maintain enterprise file storage (SAN) .
-
Utilize enterprise storage solutions for server backup and restore services.
-
Establish and monitor user and file system security.
-
Monitor servers, operating systems, databases, and applications to minimize failures or degraded performance.
You can E-mail the Network Services Team at: ns@hamilton.edu
