Federated ID Error
Active Directory (AD)
You seem to have experienced an error c0nnecting to one of our Federated ID partners. Please contact ITS if you are experiencing issues.
Student Organization Account Creation Process
Active Directory (AD)
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Getting Started With Information Technology
Antivirus
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Policies - Access to Information Technology Resources
Antivirus
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Audiovisual Services (AV)
Audiovisual (AV)
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services Duplication Policy
Audiovisual (AV)
Audiovisual Services
Duplication Policy
Charges for Duplication Services
AVS does not accept cash or Transfer of Funds (paper) forms.
AVS will ask requesters for an account number. We submit billings monthly through the Business Office. If you have questions about this method of payment, please contact Tim Hicks or Forrest Warner.
Students must pay for their copies in advance by writing a check, payable to Trustees of Hamilton College.
Billing Policies
For a new academic event that AVS is recording for you, up to 3 copies will be provided to the original requesting department at no charge. Any copies above and beyond these 3 copies will be charged at the rates below. Copies made for additional requesters will be billed at the rates below.
The first copy of a student's senior project will be given at no charge. All additional requests will be charged at the rates below.
For media which must be shipped, a minimum $5.00 shipping and handling fee will be added.
Prices for Copies
Type of copy
Any number of copies, each
Sets in multiple-disc cases
DVD or CD w/ case
$3.00
Calculated on an individual basis
Mini-DV tape, 80min.
10.00
-
Mastering, Editing and Turnaround Time
Duplication (a straight copy made by AVS with no editing work involved) 1-10 copies take 2-3 working days. 10-50 copies 3-5 working days. 50 copies 5-10 working days.
Mastering footage (anything that must be edited to another format) 5-10 working days.
Major projects (dance performances, theater production, multiple camera events) requiring editing work may take 3 to 4 weeks to complete.
Please Note
No media carrying a Copyright will be duplicated by AVS.
AVS will copy from VHS, DVD, CD, and/or digital formats.
AVS no longer provides duplication service for personal work.
To purchase blank media, go to the College Store or Staples, etc.
Return to Audiovisual Services home
Configuring Computer for Skype
Audiovisual (AV)
Other Videoconferencing Documents
Create a High-Quality Videoconference
Videoconferencing for Students
Videoconferencing for Employees
Videoconferencing using OoVoo
Audiovisual (AV)
Description
OoVoo is an voice, video, and instant messaging communications tool that permits up to twelve simultaneous voice or video participants for no fee. Unlike Skype, OoVoo Free users cannot share their computer desktops with each other.
Procedures
Downloading and Installing OoVoo
In your internet browser, navigate to http://www.oovoo.com/Download.aspx;
Select the appropriate Download for your platform (i.e. Mac, Windows, or Linux;)
Wait for the download to commence and finish;
Install Skype using the downloaded installer (it should be a relatively straightforward affair;)
Skype will automatically launch--log in to continue.
Accessing SSS After Graduation
Backup
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Accessing the Academic Server
Backup
Overview
As of June 21st, 2012, the Software and MSS servers have been retired. Files have been transferred to the new Academic server. Below are instructions for accessing files on the new server.
Accessing Files using a Mac
From the main menu bar, select Go - Connect to Server.
In the Connect to Server window, type academic in the Server Address field.
Click the Connect button.
Accessing Files on a Windows PC
From the Start Menu, select Network.
In the address bar of the resulting window, type \\academic.
Press the Enter key on the keyboard.
Backup
Backup
Student Information
ITS Recommendation for students: http://support.apple.com/kb/ht1553
Employee Information
Policy on Information - Personal Data
How to back up using Windows
How to back up using Macintosh
Backup and Restore Files in Windows XP
Backup
Setting up an immediate backup job to ESS
Click on Start.
Select All Programs, then Accessories, then System Tools, and then Backup.
When the Backup or Restore Wizard window appears, click Next.
In the Backup or Restore window select Back up files and settings and click Next.
In the What to Back Up window, select Let me choose what to back up and click Next.
In the Items to Back Up window that appears, you need to select the file and/or folders that will be backed up.
In the left window, click on the “ ” sign to navigate through the directory structure. If you want to select a file or folder, click on the square box next to it. A blue check mark indicates that the entire folder will be backed up, while a black checkmark indicates a part of the folder will be backed up. The recommended files and folders to be backed up on a Windows XP machine are:
Desktop
C:\Documents and Settings\(user)\Desktop
Documents – Exclude downloads, My Pictures, and My Music
C:\Documents and Settings\(user)\My Documents
Thunderbird Folder (includes address book, signatures, and settings)
C:\Documents and Settings\(user)\Application Data\Thunderbird
IE Favorites
C:\Documents and Settings\(user)\Favorites
Microsoft Office Templates
C:\Documents and Settings\(user)\Application Data\Microsoft\Templates
FileMaker Pro or PalmSync files?
Other data you have filed outside of the My Documents folder
In the Backup Type, Destination, and Name window, select your back up destination by clicking the down arrow and selecting H:, then click Next.
If the H: drive is not available, click on the browse button.
When the Save As windows opens click on the My computer icon (on the left). Then double click the H: drive so that it appears in the Save in box.
Click Open and then Save.
NOTE: When the Completing the Backup or Restore Wizard window appears, you need to decide if you are going to immediately start the back up process or continue on to Setting up a scheduled backup job on ESS on the next page.
If you only want to back up your data once click, Finish.
The backup process will begin and a window will appear showing the progress. Click on Close when the backup is complete.
Setting up a scheduled backup job to ESS
Click on the Advanced button.
In the Type of Backup window, leave the choice as Normal.
Click Next.
In the How to Back Up window, check the box next to Verify data after backup.
Click Next.
In the Backup Options window, click in the circle next to Replace the existing backups and click Next.
In the When to Back Up window, click in the circle next to Later to activate the schedule.
Give the scheduled task a name by typing in the Job name text box (such as PC backup)
Click on Set Schedule button to open the Schedule Job window.
Select the frequency of the back up by clicking on the down arrow under Schedule Task. Then click on the desired task frequency and choose a time.
Place a check in the box of the day(s) you would like the back up to run on your computer. NOTE: Your computer has to be on and logged into the ESS server.
Click OK.
Click Next.
Type in your ESS password in both boxes and click OK. NOTE: The ESS password is normally what you use to login to your computer.
Click Finish.
Restoring all or part of the backup
Double click on the backup.bkf file on the H drive.
Click on Next.
In the Backup or Restore window, select Restore files and settings and click on Next.
In the What to Restore window, double click on folders on the left to see their contents and then select the any drive, folder, or file you want to restore by clicking in the box next to it. A blue check mark appears if you have successfully selected the item. When you have made all of your selections, click on Next.
It is recommended that you restore the file(s) to a location different from the original location, such as the Desktop. Click on Advanced.
In the Where to Restore window, select Alternate location under Restore files to: and then either type in the path name or browse to the desired destination.
Click on Next.
In the How to Restore window, select whether you want to leave or replace existing files.
Click on Next.
In the Advanced Restore Options window, click on Next.
In the Completing the Backup or Restore Wizard window, click on Finish.
The Restore Progress window will appear.
When the restore is complete, the following window will appear. Click on Close.
If a single file or folder is restored to an alternate location, the complete folder structure is also restored.
Backup and Restore in Windows 7 for Employees
Backup
Creating a Scheduled Backup and Restoring Files from Backup
Create a New Backup
Navigate to Start - Control Panel - Backup and Restore.
In the Backup and Restore Center, click Set up Backup.
Wait a few seconds for the program to initialize.
When the Set Up Backup Wizard appears, select the Save on a Network button.
In the Select a network location screen:
In the Network Location field, type “\\ess\Users\<$yourusername>,” e.g. \\ess\Users\tfondak.
In the Username: field, type “HAMILTON-D\<$yourusername>,” e.g. HAMILTON-D\tfondak. Type your password in the Password field.
Click OK.
On the screen that appears, choose Next.
On the What do you want to back up? screen, select Let Me Choose. Then click Next.
Uncheck all Data Files and Include a system image of drives (C:)
Scroll down to Local Disk (C:) > Users > Your Username.
Check “Documents”, “Desktop”, “AppData”, “Contacts,” and “Favorites.”
Click Next.
In Review your backup settings, click Change Schedule.
Alter the settings to suit your needs. ITS recommends scheduling a weekly backup that runs shortly before you leave on the last day of your business week, e.g. Friday at 4:00pm. The backup process is brief, so you will be able to shut down your computer at the end of the day without a problem.
Click OK.
In the Review your backup settings screen, select Save Settings and Run Backup.
Your first backup will start and the wizard will close, presenting you with the Backup and Restore Center where you started. You will notice activity: a progress bar will display the status of your backup. Feel free to close the window and resume your work.
Restoring Files from Backup
Navigate to Start > Control Panel > Backup and Restore.
In the Backup and Restore Center, select Restore My Files.
In the window labeled Browse or search your backup for files and folders to restore, select the Browse for Files button.
Find the file you would like to restore by navigating through the folder structure. In the example provided here, I am restoring the file ChromeSetup.exe in my Desktop folder. Note the standard Address Bar on top, which will provide a bread-crumb trail for you to follow through the hierarchy.
Nota bene: You may select multiple files at one time. Click Add Files when finished.
You will return to the File Restore screen. If you need to restore multiple files, feel free to click Browse for Files/Folders and repeat Step 4 until you have selected all of the files you wish to restore.
Click Next when you are ready to restore the files.
Select In the Original Location in response to the question Where do you want to restore your files. This will make the items re-appear in the location whence they were removed.
Feel free to select In the following location and Browse should you wish to restore the files elsewhere.
Select Restore.
Your files will be restored. Select View restored files to access them.
Connecting to SSS in Mac OS X
Backup
On-Campus
This document explains how to connect to the Student Storage Server on Mac OS X computers while on-campus.
Connect to SSS
Make sure that your machine says Finder next to the Apple menu in the upper left corner of the screen. If it doesn’t, click anywhere on your desktop or on the Mac smiley face in the dock.
Click on Go and then Connect to Server.
In the line next to Server Address type sss.hamilton.edu and click Connect.
Mac OS X 10.3 only
Enter your network username and password. Click on Connect.
Select students as the volume you wish to mount and click OK.
Mac OS X 10.3 Mac OS X 10.4 or later
This volume is arranged by class year. Open the folder for your class year and you will find a folder with your username.
Create a desktop alias to your SSS folder
NOTE: This should be done on personal computers only. NEVER create a desktop alias to your SSS folder on a public lab machine!
OS X 10.3 or later - You can add your SSS folder to the sidebar on the left of your Finder window (the window you use to browse for files.) Find your folder and click and drag it into the sidebar in that window. Simply click on the folder in the sidebar to access your SSS folder. If you are not connected, it will prompt you for your username and password.
Click once on your SSS folder (named with your username) to highlight it. Hold down the Apple and Option keys and continue to hold them while you click on this folder and drag it to your desktop. You should see a small curved arrow by your mouse pointer as you drag it. Release the mouse button while the pointer is on your desktop and release the Apple and Option keys after you release the mouse. The alias on your desktop will be a folder with a small arrow in the lower left corner. Simply double click on this alias to access your SSS folder. If you are not connected, it will prompt you for your username and password.
Connecting to SSS in Windows Vista and 7
Backup
For Windows Vista and 7 Only
This document explains how to connect to the Student Storage Server (SSS) with Windows Vista or Windows 7 computers while on-campus. Please note that these instructions will not work off-campus. There are two ways to connect to your SSS folder. The first method, “Mapping a Network Drive”, is appropriate for use on your own computer. The second method, “Connect to SSS Using Windows Explorer”, can be used anywhere on campus.
Mapping a Network Drive
You can map a network drive in Windows Vista or Windows 7 so that you can easily access your SSS space from your own computer.
Click on the Start menu (the button with the Windows Icon in the lower-left of the screen) and then right click on Computer.
Using the left mouse button, select Map network drive… from the menu that appears.
Next to Drive: Choose any letter that is available.
Next to Folder: enter the following: \\sss\students\classyear\username. Substitute your real class year and user login ID where indicated. For example, if your login name is “jdoe” and you are in the class of 2020, you would enter \\sss\students\2020\jdoe
Click in the check box next to Reconnect at logon so that a check mark appears.
Next, click on the link for Connect using a different user name (Vista) or check Connect using different credentials (Windows 7). On Windows 7, click Finish.
Windows Vista (left) and Windows 7 (right)
In the space provided to the right of User name:, enter hamilton-s\userID Substitute your real user ID where indicated. For example, if your login ID is “jdoe”, you will enter hamilton-s\jdoe
In the space provided to the right of Password: enter your Hamilton network password. This is the password you use to log in to a Hamilton lab computer or when you log in to My Hamilton. Click OK.
Windows Vista (left) and Windows 7 (right)
You will be back at the first dialog box pictured after step 6 . Click Finish.
Your SSS folder will be mapped as the drive you specified in step 3. To access it, simply open Computer from the Start menu and it will be listed under Network Location(s).
NOTE: If you are unable to connect in the future, it might be because you have changed network your password. To change the password stored in step 8, repeat the steps above. When you choose the same drive letter you previously selected, you can re-enter the settings for logging in.
Connect to SSS Using Windows Explorer
You can also reach your SSS folder from a Windows Explorer window. Note: “Windows Explorer” is NOT the same thing as Internet Explorer.
To open Windows Explorer, go to your Start button (the round Windows button in the lower left corner of your screen) and click on it.
Next, click on All Programs and find the folder called Accessories. Click to expand that folder.
In the list of items in the Accessories folder, locate Windows Explorer and double click to open it.
At the top of the Windows Explorer screen, in the space where the location appears, enter \\sss\students\classyear\username (substitute your real class year and user ID where indicated). For example, if your user ID is “jdoe” and you are in the Class of 2020, you would enter \\sss\students\2020\jdoe.
Next, press Enter on your keyboard.
A login screen will be presented, similar to the one at the top of this page (step 8). Follow the same procedure outlined there. After doing so, your SSS folder should open.
Connecting to SSS in Windows XP
Backup
On-Campus
This document explains how to connect to the Student Storage Server (SSS) with Windows XP while on-campus.
Mapping a Network Drive
You can map a network drive in Windows XP so that you can easily access your SSS space.
To set up a mapped drive go to Start, right click on My Computer, and select Map Network Drive.
Next to Drive:, set the letter to H: or any other available letter.
Next to Folder:, using your username, enter \\sss\username$. For example, if your name was Abraham Lincoln you would enter \\sss\alincoln$. Check the box to Reconnect at logon. Click on Connect using a different user name.
Using your username, enter hamilton-s\username next to User Name. For example, if your name was Abraham Lincoln, you would enter hamilton-s\alincoln. Enter your network password next to Password. This password is likely to be the same as your e-mail password. If it is not, you can synchronize them following the directions outlined in this document: http://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
After entering the information as outlined above, click OK. You will be back at the first dialog box pictured in step 3. Click Finish. Your SSS folder will be mapped as the drive you specified in step 3. Simply open My Computer and it will be listed under Network Drives.
Using a Run Command
You can also get to your SSS folder by going to Start and clicking on Run. Using your username, enter \\sss\username$. For example, if your name was Abraham Lincoln you would enter \\sss\alincoln$.
A window may pop up asking for your user name and password, much like the one in the figure for step 4 above. Follow the same procedure outlined in step 4 to authenticate. After doing so, your SSS folder should open.
CrashPlan Evaluation Installation Instruction
Backup
Welcome to CrashPlan – Test Drive
CrashPlan is a backup service that ITS is evaluating that provides the things you’ve told us are important when it comes to the backup of your desktop or notebook computer:
My quota is too small and I need more space. My ESS space does not sufficiently meet my needs
Set it and forget it. The solution needs to be unattended and automatic.
The backup can’t bring my computer to a crawl.
I’ve customized my settings for Word, how can I include those in my backup?
Currently, you have a variety of different options for saving your data to backed up media. Even so we still will often run into issues when a computer crashes, or is lost and critical end-user data is lost in the process. This is most often due to people saving data to their machines locally, or applications which you are running which save important files to areas which aren’t backed up. CrashPlan addresses this by running a background agent which scans the file system for changes to directories that it monitors and then sending those small changes to a designated backup destination. This process allows the machine to continue working at a high level while constantly backing up the machine. This process also reduces the likelihood of losing any critical data, as the backup window is small (15 minutes) unlike other methods of backup.
It is important to note that CrashPlan is a computer backup solution and not a file synchronization utility. While there may be an intersection between the functionality of both applications, there is a distinct difference. File synchronization utilities such as Dropbox, Google Drive, Microsoft SkyDrive and Sugar Sync make copies of your files and store them in a Cloud repository. As changes are made to those files, new copies of the files are sent to the repository and pushed down to wherever you have the clients installed. If you delete a file on your file synchronization app, it will be deleted from all clients. There is no backup of it provided by the application. There is also no compression of your files. File sync just provides a 1-to-1 copy across multiple clients and in the cloud.
CrashPlan is a true backup solution, in that it provides a defense for your computer against hardware failure and accidental file deletion. Your files are compressed and deduplicated to minimize the network traffic that they consume. This compression and deduplication also minimizes the amount of data that we need as an organization to store and send across our network.
CrashPlan should not be viewed as an alternative to other storage platforms, such as ESS, SSS or Academics, or a data archival solution but as a method of protecting data which lives on the desktop, from hardware failure or user error.
Getting Started With CrashPlan
To get started with CrashPlan you’ll need to perform the following:
Go to http://crashplan.hamilton.edu:4280
Log in with your email address (user@hamilton.edu) as username and network password
Download and install the appropriate client
Make sure that you select Existing Account at the account creation screen
To get started with CrashPlan, you’ll need to download and install the client on the main computer that you’re using and need to have backed up. You’ll need to
navigate to here: http://crashplan.hamilton.edu:4280.
Please note, if you have a dual-boot system, you’ll need to install the client on both OSes
At the username prompt, enter your email address
The password to log in is your network login password
Click on Sign In
Once you’re logged in, you’ll be presented with the above. Select the appropriate file for your OS (Windows 64, if you’re a Windows user, Mac OSX if you’re a Mac user). After selecting the file, it will save a file to your Downloads folder, unless you specify otherwise. After this file downloads, Run it and it will install the CrashPlan client.
After the client has installed, you’ll see the above box.
Make sure that you select Existing Account at this section.
Enter in the following information to complete your setup:
Username: enter your email address here
Password: enter your network account login here
PROe Server Address: crashplan.hamilton.edu
Configuring your initial backup
Once you have the application installed, you’ll want to set the initial backup. By default, with no interaction on your part, once you hit the Backup button it will back up any user profile (C:\Users\ for PCs or /Users/ for Macs) that is not one of our administration profiles, and any files/folders at the root of your hard disk that we have not flagged as system files.
By default this will not include any additional storage items that are not attached to your computer. This includes any USB keys, external hard disks, or your network drives (ESS/SSS/Academics). These devices should not be included as part of your backup set (If you need to backup any external hardware, please contact DIS and we can review the best way to meet your backup needs).If you need to include any additional files in your backup, you have the option to do so at this time. On the front page of the client, you’ll see a Files section. Click the Change button and you’ll be presented with a directory tree. Click the box with the needed files and folders and they will be added to your backup set. The initial backup will take some time. Depending on how much data you have it could be as little as a few hours or in extreme cases, a week or so. The client will throttle how hard it works depending on how actively you’re using your machine.
Viewing your backup and restoring your files
To view your backup you’ll need to open the CrashPlan client. You can do this by clicking on the icon in your system tray (Windows), or in the status bar (Mac). Click on the Restore tab on the left and you’ll see your backup destinations
Select the correct machine and backup destination. Once you’ve selected these, you should see a directory tree.
Here you can search for files if you’re looking for a specific file, or you can browse through the tree. Select the files you need by checking the boxes next to them and then hit the Restore button. When restoring files, you’ll want to limit the activity you’re doing on the machine if you’re restoring a lot of data as this should make the restore faster.
Employee Storage Server (ESS)
Backup
ESS General Information
The ESS provides all Hamilton employees a central location to store and backup critical files from their Macintosh and PC desktop computers.
The Employee Storage Server (ESS) provides:
Improved printing services for all office/lab/classroom computers.
A central, secure area where all employees can backup or store their critical personal files from their on-campus desktop machine. These files will be accessible from any PC or Macintosh on-campus. (i.e. I can backup my own personal files from my computer)
A central, secure area where each department can share files with other people in their department. (i.e. I can share files with other people in ITS for collaborative work)
A central, secure area where employees can share files with people in various departments (i.e. I can share files with people in the Registrar office).
ESS User Folder Quotas (Size Limits)
Overview
Every employee at Hamilton College is provided with disk space on the Employee Storage Server (ESS) to back up and/or store their critical documents and other electronic data from their office computer. Each academic and administrative department is also provided shared space for employees within the department to use to share documents or data with each other. Campus space is provided for employees to use to share files with employees in other departments
Standards
Each employee at Hamilton is given an initial disk quota of three Gigabytes (3 GB) to store their own personal files and data. Each department and campus space is also given an initial quota of One Gigabyte (1 GB).
Requests for increases in disk quotas are handled by the ITS Network and Telecommunications Services team on an individual basis.
Process for requesting Disk Quota Increases
Individual employees or departments may request a permanent increase in their ESS disk quota each year in increments of 500 MB. Requests for space greater than 5 GB in size will be handled on an individual basis. A maximum of 10 GB of space per employee is allowed. Additional ESS disk space is available on a temporary basis for special projects, research, or instructional needs. Any requests for additional space will be referred to the Instructional Technology Services or Desktop Integration Services teams for alternative arrangements.
The requestor must provide a time limit for the request, i.e., when he/she expects to no longer need the space (the time should not exceed one semester). Since the increase in disk quota is temporarily allocated, it is the requester's responsibility to either request an extension or to "backup" her/his files to another area when the additional quota expires.
The Employment Storage Server (ESS) will not provide:
Any access to students. Students have their own storage server (SSS)
A place for you to backup your entire hard drive. The storage space we are providing is only to be used to backup or store your critical files. Most of your hard drive space is used to store applications which need to be completely re-installed if there were ever a problem with your machine, so it is pointless to back them up.
Setting up LogManager on a Web Server
Backup
Notes
LogManager.vbs and set up was created by Jesse Thomas and implemented by Jason Quatrino.
LogManager related files are located at \\ess\its\Network Services\scripts\logmanager
When run without any options the script writes to Events/Application Log with source of "WSH"
"LogZip" job is scheduled in Windows Scheduler on WEB1, WEB2, ACADEMICS, STUDENTS, DEVELOP web servers.
Zipped files write to \\polaris\l$\analyze\{server name}
Schedule as of 11/29/2010
ACADEMICS: Sun, 2:00 AM
STUDENTS: Sun, 3:00 AM
PREVIEW: Sun, 4:00 AM
COURSES: Sun, 5:00 AM
PEOPLE: ?
WEB1-V: Fri, 9:00 AM
WEB2-V: Fri, 9:05 AM
Installing LogManager
Install 7-Zip command line version. Download at http://www.7-zip.org/download.html
Make sure it's in the exe path so it can be run from the command line. 7-Zip version must be 32-bit command line version.
Install location: C:\WINDOWS\System32\7za.exe
Create folder C:\logmanager
Copy logmanager.vbs to C:\logmanager
Hint: Execute in "-dry" mode to test for errors.
Create Scheduled Task
Open Windows Task Scheduler and create new task.
Settings should be as follows:
"General" tab:
Task name should be "Log Manager - {SITE NAME}" e.g.: Log Manager - ACADEMICS
Choose "Run whether user is logged in or not"
Run as hamilton-d\webstart. Note: You may be asked to provide a password when saving the new task.
Run with highest privileges
"Triggers" tab:
Choose "On a schedule" and set up a schedule. Note: most tasks are run weekly.
"Actions" tab:
Action: Start a program
Program: C:\Windows\System32\cscript.exe
Add arguments: "C:\LogManager\logManager.vbs" "log file location" "archive location"
e.g.:
"C:\LogManager\logManager.vbs" "D:\IISLogs\academics\W3SVC14" "\\polaris\l$\analyze\academics"
Start In: C:\WINDOWS\system32
Running from Command Line
Open CMD prompt
Navigate to C:\Windows\System32
Execute command:
"C:\LogManager\logManager.vbs" "log file location" "archive location" {-dry/-debug}
-dry -> dry run. displays debugging information and how logfiles would be processed (without archiving or deleting them)
-debug -> debug information displayed in console window.
e.g.:
"C:\LogManager\logManager.vbs" "D:\IISLogs\academics\W3SVC14" "\\polaris\l$\analyze"
SSS File Manager on the WWW
Backup
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Student Storage Server (SSS)
Backup
Frequently Asked Questions
What is the Student Storage Server?
The Student Storage Server provides each Hamilton College student with 200 Mega Bytes of storage space accessible from any networked computer on campus and any off-campus computer with an internet connection.
What do most students use the SSS for?
Most students use their SSS space to store important documents, such as term papers, resumes, lab reports and PowerPoint presentations. 200 Mega Bytes should be more than adequate for the average student who is saving documents.
Why use the SSS when I can just use a floppy or ZIP disk?
Floppy and ZIP disks are the most vulnerable form of media. Some or all of the data on such disks can be erased due to various environmental conditions such as an increased presence of static electricity. Also, disks have been known to break after just one fall to the floor. The SSS, however, retains the same mobile advantages of a disk, but with much more security. Your files on the SSS are backed up to a tape drive every night and there is no disk for you to accidentally drop. Moreover, the SSS is kept free of viruses by anti-virus software. The chances of your data being lost or corrupted on a disk are exponentially higher than when using the Student Storage Server.
Once I’ve gotten the SSS set up on my computer, how do I use it?
If you are using a PC, using the SSS is just like using a floppy disk. Instead of saving a document to your A: or C: drive, you will be saving documents to your SSS folder. On a Mac, you would simply connect to the SSS through the Network and a drive will appear on your desktop.
OK, I’m convinced, how do I set up my computer to use the SSS?
The process for setting up your computer to use the SSS drive varies by which operating system you are using. No matter what operating system you are using, however, you will need your SSS/Network password. If you do not have this, or are not sure of what it is, you can reset it to match your e-mail password. Refer to this document on how to do this: http://www.hamilton.edu/college/its/documentation/E-mail/General/External/HTO-SynchronizePasswords-ALL.pdf
Otherwise, refer to the following instructions:
Mac OS X:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-OSX.doc
Windows XP:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-XP.doc
Your Hamilton E-mail & SSS Accounts After Graduation
Backup
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Getting Started With Information Technology
Buying
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Camera Loans
Camera Loan
The Camera Loans service point, is located within the Help Desk on the third floor of Burke Library. We have a variety of digital video cameras, digital still cameras, tripods, and digital audio recorders.
Hours of Operation
Equipment checkout and return through the Help Desk Monday-Friday 8:30 AM - 10 PM, Saturday & Sunday 10 AM-10 PM.
Camera Loan Assistants will be available for questions & equipment overview 8-10 PM, seven days a week.
Camera Loans will be closed during:
Semester breaks (including Summer)
College holidays
Fridays proceeding a break
Sundays students return from breaks
This equipment is reserved for students in advance by a sponsoring faculty member and members of ITSST.
For additional information please email mpc@hamilton.edu.
Camera Loan Policies
Patrons are allowed to checkout equipment for a period of 72 hours. On the third day, loaned equipment must be returned by 10 PM. We have instituted a "Two-strike policy" that helps ensure timely returns, and provides equal access to equipment for patrons depending upon these resources.
How strikes are issued
If a patron fails to return equipment by 10 PM on the due date, a strike is issued. Please note that if there are missing components to the equipment, the return is incomplete and thus, not returned. If a patron fails to return the equipment by 10 PM the following day, a second strike is issued. The patron is then banned form Camera Loans for a period of 30 days, and Campus Safety is contacted. The equipment is considered as stolen, and will remain as such until all components are returned to the Camera Loan desk
HillConnect Resources
Cell Phone
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Audiovisual Services (AV)
Code-Free
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services Duplication Policy
Compact Disc (CD)
Audiovisual Services
Duplication Policy
Charges for Duplication Services
AVS does not accept cash or Transfer of Funds (paper) forms.
AVS will ask requesters for an account number. We submit billings monthly through the Business Office. If you have questions about this method of payment, please contact Tim Hicks or Forrest Warner.
Students must pay for their copies in advance by writing a check, payable to Trustees of Hamilton College.
Billing Policies
For a new academic event that AVS is recording for you, up to 3 copies will be provided to the original requesting department at no charge. Any copies above and beyond these 3 copies will be charged at the rates below. Copies made for additional requesters will be billed at the rates below.
The first copy of a student's senior project will be given at no charge. All additional requests will be charged at the rates below.
For media which must be shipped, a minimum $5.00 shipping and handling fee will be added.
Prices for Copies
Type of copy
Any number of copies, each
Sets in multiple-disc cases
DVD or CD w/ case
$3.00
Calculated on an individual basis
Mini-DV tape, 80min.
10.00
-
Mastering, Editing and Turnaround Time
Duplication (a straight copy made by AVS with no editing work involved) 1-10 copies take 2-3 working days. 10-50 copies 3-5 working days. 50 copies 5-10 working days.
Mastering footage (anything that must be edited to another format) 5-10 working days.
Major projects (dance performances, theater production, multiple camera events) requiring editing work may take 3 to 4 weeks to complete.
Please Note
No media carrying a Copyright will be duplicated by AVS.
AVS will copy from VHS, DVD, CD, and/or digital formats.
AVS no longer provides duplication service for personal work.
To purchase blank media, go to the College Store or Staples, etc.
Return to Audiovisual Services home
Audiovisual Services (AV)
Copyright
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services Duplication Policy
Copyright
Audiovisual Services
Duplication Policy
Charges for Duplication Services
AVS does not accept cash or Transfer of Funds (paper) forms.
AVS will ask requesters for an account number. We submit billings monthly through the Business Office. If you have questions about this method of payment, please contact Tim Hicks or Forrest Warner.
Students must pay for their copies in advance by writing a check, payable to Trustees of Hamilton College.
Billing Policies
For a new academic event that AVS is recording for you, up to 3 copies will be provided to the original requesting department at no charge. Any copies above and beyond these 3 copies will be charged at the rates below. Copies made for additional requesters will be billed at the rates below.
The first copy of a student's senior project will be given at no charge. All additional requests will be charged at the rates below.
For media which must be shipped, a minimum $5.00 shipping and handling fee will be added.
Prices for Copies
Type of copy
Any number of copies, each
Sets in multiple-disc cases
DVD or CD w/ case
$3.00
Calculated on an individual basis
Mini-DV tape, 80min.
10.00
-
Mastering, Editing and Turnaround Time
Duplication (a straight copy made by AVS with no editing work involved) 1-10 copies take 2-3 working days. 10-50 copies 3-5 working days. 50 copies 5-10 working days.
Mastering footage (anything that must be edited to another format) 5-10 working days.
Major projects (dance performances, theater production, multiple camera events) requiring editing work may take 3 to 4 weeks to complete.
Please Note
No media carrying a Copyright will be duplicated by AVS.
AVS will copy from VHS, DVD, CD, and/or digital formats.
AVS no longer provides duplication service for personal work.
To purchase blank media, go to the College Store or Staples, etc.
Return to Audiovisual Services home
Instructional Support Services
Course Support
Support Services
The Instructional Support Services Team provides both Course Support and Instructional Support. Course Support entails helping faculty design and deliver a technology-based course project. Instructional Support involves services that assist students or faculty with other projects that involve use of technology.
Course Support
ITSST provides support for several types of course projects, including:
Digital Video
Original Video
Analytic Video
Large Format Poster Printing
Design and Printing
Visual Literacy
Web and Social Software
Websites
Blogs
Wikis (Google Docs)
Virtual World (Second Life)
Audiovisual Services (AV)
DVD
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services Duplication Policy
DVD
Audiovisual Services
Duplication Policy
Charges for Duplication Services
AVS does not accept cash or Transfer of Funds (paper) forms.
AVS will ask requesters for an account number. We submit billings monthly through the Business Office. If you have questions about this method of payment, please contact Tim Hicks or Forrest Warner.
Students must pay for their copies in advance by writing a check, payable to Trustees of Hamilton College.
Billing Policies
For a new academic event that AVS is recording for you, up to 3 copies will be provided to the original requesting department at no charge. Any copies above and beyond these 3 copies will be charged at the rates below. Copies made for additional requesters will be billed at the rates below.
The first copy of a student's senior project will be given at no charge. All additional requests will be charged at the rates below.
For media which must be shipped, a minimum $5.00 shipping and handling fee will be added.
Prices for Copies
Type of copy
Any number of copies, each
Sets in multiple-disc cases
DVD or CD w/ case
$3.00
Calculated on an individual basis
Mini-DV tape, 80min.
10.00
-
Mastering, Editing and Turnaround Time
Duplication (a straight copy made by AVS with no editing work involved) 1-10 copies take 2-3 working days. 10-50 copies 3-5 working days. 50 copies 5-10 working days.
Mastering footage (anything that must be edited to another format) 5-10 working days.
Major projects (dance performances, theater production, multiple camera events) requiring editing work may take 3 to 4 weeks to complete.
Please Note
No media carrying a Copyright will be duplicated by AVS.
AVS will copy from VHS, DVD, CD, and/or digital formats.
AVS no longer provides duplication service for personal work.
To purchase blank media, go to the College Store or Staples, etc.
Return to Audiovisual Services home
Audiovisual Services (AV)
Data Projector
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Ellucian (Datatel) Colleague User Accounts
Datatel Colleague
Colleague and Colleague Advancement User Access Information:
Security access for Colleague user accounts should be requested through the Department Security Manager (DSM) for the employee's area.
The employee should read the Administrative Systems Security Policy & Procedures document, and print the last page to sign and submit to Marty Sweeney, ITS, Burke Library.
Department Security Manager Information
Administrative Information Systems Security Policy & Procedures
Administrative Account Request Form
Instructional Support Services
Digital Media
Support Services
The Instructional Support Services Team provides both Course Support and Instructional Support. Course Support entails helping faculty design and deliver a technology-based course project. Instructional Support involves services that assist students or faculty with other projects that involve use of technology.
Course Support
ITSST provides support for several types of course projects, including:
Digital Video
Original Video
Analytic Video
Large Format Poster Printing
Design and Printing
Visual Literacy
Web and Social Software
Websites
Blogs
Wikis (Google Docs)
Virtual World (Second Life)
Audiovisual Services (AV)
Document Camera
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services (AV)
Duplication
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services Duplication Policy
Duplication
Audiovisual Services
Duplication Policy
Charges for Duplication Services
AVS does not accept cash or Transfer of Funds (paper) forms.
AVS will ask requesters for an account number. We submit billings monthly through the Business Office. If you have questions about this method of payment, please contact Tim Hicks or Forrest Warner.
Students must pay for their copies in advance by writing a check, payable to Trustees of Hamilton College.
Billing Policies
For a new academic event that AVS is recording for you, up to 3 copies will be provided to the original requesting department at no charge. Any copies above and beyond these 3 copies will be charged at the rates below. Copies made for additional requesters will be billed at the rates below.
The first copy of a student's senior project will be given at no charge. All additional requests will be charged at the rates below.
For media which must be shipped, a minimum $5.00 shipping and handling fee will be added.
Prices for Copies
Type of copy
Any number of copies, each
Sets in multiple-disc cases
DVD or CD w/ case
$3.00
Calculated on an individual basis
Mini-DV tape, 80min.
10.00
-
Mastering, Editing and Turnaround Time
Duplication (a straight copy made by AVS with no editing work involved) 1-10 copies take 2-3 working days. 10-50 copies 3-5 working days. 50 copies 5-10 working days.
Mastering footage (anything that must be edited to another format) 5-10 working days.
Major projects (dance performances, theater production, multiple camera events) requiring editing work may take 3 to 4 weeks to complete.
Please Note
No media carrying a Copyright will be duplicated by AVS.
AVS will copy from VHS, DVD, CD, and/or digital formats.
AVS no longer provides duplication service for personal work.
To purchase blank media, go to the College Store or Staples, etc.
Return to Audiovisual Services home
Accessing the Academic Server
ESS
Overview
As of June 21st, 2012, the Software and MSS servers have been retired. Files have been transferred to the new Academic server. Below are instructions for accessing files on the new server.
Accessing Files using a Mac
From the main menu bar, select Go - Connect to Server.
In the Connect to Server window, type academic in the Server Address field.
Click the Connect button.
Accessing Files on a Windows PC
From the Start Menu, select Network.
In the address bar of the resulting window, type \\academic.
Press the Enter key on the keyboard.
Backup
ESS
Student Information
ITS Recommendation for students: http://support.apple.com/kb/ht1553
Employee Information
Policy on Information - Personal Data
How to back up using Windows
How to back up using Macintosh
Backup and Restore Files in Windows XP
ESS
Setting up an immediate backup job to ESS
Click on Start.
Select All Programs, then Accessories, then System Tools, and then Backup.
When the Backup or Restore Wizard window appears, click Next.
In the Backup or Restore window select Back up files and settings and click Next.
In the What to Back Up window, select Let me choose what to back up and click Next.
In the Items to Back Up window that appears, you need to select the file and/or folders that will be backed up.
In the left window, click on the “ ” sign to navigate through the directory structure. If you want to select a file or folder, click on the square box next to it. A blue check mark indicates that the entire folder will be backed up, while a black checkmark indicates a part of the folder will be backed up. The recommended files and folders to be backed up on a Windows XP machine are:
Desktop
C:\Documents and Settings\(user)\Desktop
Documents – Exclude downloads, My Pictures, and My Music
C:\Documents and Settings\(user)\My Documents
Thunderbird Folder (includes address book, signatures, and settings)
C:\Documents and Settings\(user)\Application Data\Thunderbird
IE Favorites
C:\Documents and Settings\(user)\Favorites
Microsoft Office Templates
C:\Documents and Settings\(user)\Application Data\Microsoft\Templates
FileMaker Pro or PalmSync files?
Other data you have filed outside of the My Documents folder
In the Backup Type, Destination, and Name window, select your back up destination by clicking the down arrow and selecting H:, then click Next.
If the H: drive is not available, click on the browse button.
When the Save As windows opens click on the My computer icon (on the left). Then double click the H: drive so that it appears in the Save in box.
Click Open and then Save.
NOTE: When the Completing the Backup or Restore Wizard window appears, you need to decide if you are going to immediately start the back up process or continue on to Setting up a scheduled backup job on ESS on the next page.
If you only want to back up your data once click, Finish.
The backup process will begin and a window will appear showing the progress. Click on Close when the backup is complete.
Setting up a scheduled backup job to ESS
Click on the Advanced button.
In the Type of Backup window, leave the choice as Normal.
Click Next.
In the How to Back Up window, check the box next to Verify data after backup.
Click Next.
In the Backup Options window, click in the circle next to Replace the existing backups and click Next.
In the When to Back Up window, click in the circle next to Later to activate the schedule.
Give the scheduled task a name by typing in the Job name text box (such as PC backup)
Click on Set Schedule button to open the Schedule Job window.
Select the frequency of the back up by clicking on the down arrow under Schedule Task. Then click on the desired task frequency and choose a time.
Place a check in the box of the day(s) you would like the back up to run on your computer. NOTE: Your computer has to be on and logged into the ESS server.
Click OK.
Click Next.
Type in your ESS password in both boxes and click OK. NOTE: The ESS password is normally what you use to login to your computer.
Click Finish.
Restoring all or part of the backup
Double click on the backup.bkf file on the H drive.
Click on Next.
In the Backup or Restore window, select Restore files and settings and click on Next.
In the What to Restore window, double click on folders on the left to see their contents and then select the any drive, folder, or file you want to restore by clicking in the box next to it. A blue check mark appears if you have successfully selected the item. When you have made all of your selections, click on Next.
It is recommended that you restore the file(s) to a location different from the original location, such as the Desktop. Click on Advanced.
In the Where to Restore window, select Alternate location under Restore files to: and then either type in the path name or browse to the desired destination.
Click on Next.
In the How to Restore window, select whether you want to leave or replace existing files.
Click on Next.
In the Advanced Restore Options window, click on Next.
In the Completing the Backup or Restore Wizard window, click on Finish.
The Restore Progress window will appear.
When the restore is complete, the following window will appear. Click on Close.
If a single file or folder is restored to an alternate location, the complete folder structure is also restored.
Backup and Restore in Windows 7 for Employees
ESS
Creating a Scheduled Backup and Restoring Files from Backup
Create a New Backup
Navigate to Start - Control Panel - Backup and Restore.
In the Backup and Restore Center, click Set up Backup.
Wait a few seconds for the program to initialize.
When the Set Up Backup Wizard appears, select the Save on a Network button.
In the Select a network location screen:
In the Network Location field, type “\\ess\Users\<$yourusername>,” e.g. \\ess\Users\tfondak.
In the Username: field, type “HAMILTON-D\<$yourusername>,” e.g. HAMILTON-D\tfondak. Type your password in the Password field.
Click OK.
On the screen that appears, choose Next.
On the What do you want to back up? screen, select Let Me Choose. Then click Next.
Uncheck all Data Files and Include a system image of drives (C:)
Scroll down to Local Disk (C:) > Users > Your Username.
Check “Documents”, “Desktop”, “AppData”, “Contacts,” and “Favorites.”
Click Next.
In Review your backup settings, click Change Schedule.
Alter the settings to suit your needs. ITS recommends scheduling a weekly backup that runs shortly before you leave on the last day of your business week, e.g. Friday at 4:00pm. The backup process is brief, so you will be able to shut down your computer at the end of the day without a problem.
Click OK.
In the Review your backup settings screen, select Save Settings and Run Backup.
Your first backup will start and the wizard will close, presenting you with the Backup and Restore Center where you started. You will notice activity: a progress bar will display the status of your backup. Feel free to close the window and resume your work.
Restoring Files from Backup
Navigate to Start > Control Panel > Backup and Restore.
In the Backup and Restore Center, select Restore My Files.
In the window labeled Browse or search your backup for files and folders to restore, select the Browse for Files button.
Find the file you would like to restore by navigating through the folder structure. In the example provided here, I am restoring the file ChromeSetup.exe in my Desktop folder. Note the standard Address Bar on top, which will provide a bread-crumb trail for you to follow through the hierarchy.
Nota bene: You may select multiple files at one time. Click Add Files when finished.
You will return to the File Restore screen. If you need to restore multiple files, feel free to click Browse for Files/Folders and repeat Step 4 until you have selected all of the files you wish to restore.
Click Next when you are ready to restore the files.
Select In the Original Location in response to the question Where do you want to restore your files. This will make the items re-appear in the location whence they were removed.
Feel free to select In the following location and Browse should you wish to restore the files elsewhere.
Select Restore.
Your files will be restored. Select View restored files to access them.
Employee Storage Server (ESS)
ESS
ESS General Information
The ESS provides all Hamilton employees a central location to store and backup critical files from their Macintosh and PC desktop computers.
The Employee Storage Server (ESS) provides:
Improved printing services for all office/lab/classroom computers.
A central, secure area where all employees can backup or store their critical personal files from their on-campus desktop machine. These files will be accessible from any PC or Macintosh on-campus. (i.e. I can backup my own personal files from my computer)
A central, secure area where each department can share files with other people in their department. (i.e. I can share files with other people in ITS for collaborative work)
A central, secure area where employees can share files with people in various departments (i.e. I can share files with people in the Registrar office).
ESS User Folder Quotas (Size Limits)
Overview
Every employee at Hamilton College is provided with disk space on the Employee Storage Server (ESS) to back up and/or store their critical documents and other electronic data from their office computer. Each academic and administrative department is also provided shared space for employees within the department to use to share documents or data with each other. Campus space is provided for employees to use to share files with employees in other departments
Standards
Each employee at Hamilton is given an initial disk quota of three Gigabytes (3 GB) to store their own personal files and data. Each department and campus space is also given an initial quota of One Gigabyte (1 GB).
Requests for increases in disk quotas are handled by the ITS Network and Telecommunications Services team on an individual basis.
Process for requesting Disk Quota Increases
Individual employees or departments may request a permanent increase in their ESS disk quota each year in increments of 500 MB. Requests for space greater than 5 GB in size will be handled on an individual basis. A maximum of 10 GB of space per employee is allowed. Additional ESS disk space is available on a temporary basis for special projects, research, or instructional needs. Any requests for additional space will be referred to the Instructional Technology Services or Desktop Integration Services teams for alternative arrangements.
The requestor must provide a time limit for the request, i.e., when he/she expects to no longer need the space (the time should not exceed one semester). Since the increase in disk quota is temporarily allocated, it is the requester's responsibility to either request an extension or to "backup" her/his files to another area when the additional quota expires.
The Employment Storage Server (ESS) will not provide:
Any access to students. Students have their own storage server (SSS)
A place for you to backup your entire hard drive. The storage space we are providing is only to be used to backup or store your critical files. Most of your hard drive space is used to store applications which need to be completely re-installed if there were ever a problem with your machine, so it is pointless to back them up.
ESS File Manager on the WWW
ESS
ESS File Manager on the WWW
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your ESS HOME directory from anywhere in the world. Your HOME directory is the folder on ESS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders on ESS through this interface.
Accessing Your Files and Folders on ESS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your ESS password. The web interface will authenticate you via your e-mail login and will not require you to enter your ESS password.
screenshot
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your ESS folder.
screenshot
To open a folder, simply click on the folder name. In this example, I clicked on the folder called backups and then the folder named Tbird. You can see this by looking at the top of the screen following the word Folder:
screenshot
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
screenshot
Reading and Modifying ESS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Windows
screenshot screenshot
Macintosh
(You may or may not see the second screen because the file may automatically download to a default download location on your computer’s hard drive.)
screenshot screenshot
Saving Modified Files Back to your ESS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to ESS to overwrite the unmodified file.
To upload a file from your computer to your ESS folder, click the Upload File link.
screenshot
If you are uploading a modified version of a file to replace the unmodified version of that file on ESS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
screenshot
Browse to the file that you wish to upload. Highlight the file and click Open.
Windows Macintosh
screenshot screenshow
Click Submit. The little box will close, the page will refresh, and the file will show up in your ESS folder.
screenshot
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
Windows Macintosh
screenshot screenshot
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
screenshot
Renaming Files and Folders on ESS
To rename a file or folder on ESS, click Rename next to the file or folder
screenshot
In the space provided, enter the name you want to give the file or folder and click Submit.
screenshot
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
screenshot
Ellucian (Datatel) Colleague User Accounts
Ellucian Colleague
Colleague and Colleague Advancement User Access Information:
Security access for Colleague user accounts should be requested through the Department Security Manager (DSM) for the employee's area.
The employee should read the Administrative Systems Security Policy & Procedures document, and print the last page to sign and submit to Marty Sweeney, ITS, Burke Library.
Department Security Manager Information
Administrative Information Systems Security Policy & Procedures
Administrative Account Request Form
HillConnect Resources
Email
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Policies - Access to Information Technology Resources
Email
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Student Organization Account Creation Process
Email
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Your Hamilton College Electronic Resources Account
Email
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Your Hamilton E-mail & SSS Accounts After Graduation
Email
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Audiovisual Services (AV)
Event Support
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Accessing SSS After Graduation
FTP
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Accessing the Academic Server
FTP
Overview
As of June 21st, 2012, the Software and MSS servers have been retired. Files have been transferred to the new Academic server. Below are instructions for accessing files on the new server.
Accessing Files using a Mac
From the main menu bar, select Go - Connect to Server.
In the Connect to Server window, type academic in the Server Address field.
Click the Connect button.
Accessing Files on a Windows PC
From the Start Menu, select Network.
In the address bar of the resulting window, type \\academic.
Press the Enter key on the keyboard.
Web Publishing: Using FTP
FTP
FTP is File Transfer Protocol: it allows personal computers to connect to servers over the Internet, and to copy files to and from the server. ITS recommends the use of the Cyberduck FTP client.
Connecting to the Web Server
To connect to the web server, you will need to open a session in the FTP application on your personal computer, using the following values to "open a connection":
Host:
workgroup.hamilton.edu
User ID:
domain\your_email_id
Password:
your_network_password (same as My Hamilton password)
When using FTP, you must identify the domain (user group) you belong to along with your standard user name.
Domains
Students: hamilton-s
Employees: hamilton-d
Examples
1. A student named John Smith would sign in as: hamilton-s\jsmith
2. An instructor names Jane Roberts would log in as: hamilton-d\jroberts
Your Web password should be the same as your My Hamilton password and network password.
If you do not know your password, you can send an email to helpdesk@hamilton.edu to get a new one.
Use this information to make your FTP connection, then navigate to your web space by double clicking on the folders shown in your FTP window.
Windows Web Publishing
FTP
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Audiovisual Services (AV)
Film
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Accessing SSS After Graduation
Graduation
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Your Hamilton E-mail & SSS Accounts After Graduation
Graduation
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Setting up LogManager on a Web Server
Hamilton Website
Notes
LogManager.vbs and set up was created by Jesse Thomas and implemented by Jason Quatrino.
LogManager related files are located at \\ess\its\Network Services\scripts\logmanager
When run without any options the script writes to Events/Application Log with source of "WSH"
"LogZip" job is scheduled in Windows Scheduler on WEB1, WEB2, ACADEMICS, STUDENTS, DEVELOP web servers.
Zipped files write to \\polaris\l$\analyze\{server name}
Schedule as of 11/29/2010
ACADEMICS: Sun, 2:00 AM
STUDENTS: Sun, 3:00 AM
PREVIEW: Sun, 4:00 AM
COURSES: Sun, 5:00 AM
PEOPLE: ?
WEB1-V: Fri, 9:00 AM
WEB2-V: Fri, 9:05 AM
Installing LogManager
Install 7-Zip command line version. Download at http://www.7-zip.org/download.html
Make sure it's in the exe path so it can be run from the command line. 7-Zip version must be 32-bit command line version.
Install location: C:\WINDOWS\System32\7za.exe
Create folder C:\logmanager
Copy logmanager.vbs to C:\logmanager
Hint: Execute in "-dry" mode to test for errors.
Create Scheduled Task
Open Windows Task Scheduler and create new task.
Settings should be as follows:
"General" tab:
Task name should be "Log Manager - {SITE NAME}" e.g.: Log Manager - ACADEMICS
Choose "Run whether user is logged in or not"
Run as hamilton-d\webstart. Note: You may be asked to provide a password when saving the new task.
Run with highest privileges
"Triggers" tab:
Choose "On a schedule" and set up a schedule. Note: most tasks are run weekly.
"Actions" tab:
Action: Start a program
Program: C:\Windows\System32\cscript.exe
Add arguments: "C:\LogManager\logManager.vbs" "log file location" "archive location"
e.g.:
"C:\LogManager\logManager.vbs" "D:\IISLogs\academics\W3SVC14" "\\polaris\l$\analyze\academics"
Start In: C:\WINDOWS\system32
Running from Command Line
Open CMD prompt
Navigate to C:\Windows\System32
Execute command:
"C:\LogManager\logManager.vbs" "log file location" "archive location" {-dry/-debug}
-dry -> dry run. displays debugging information and how logfiles would be processed (without archiving or deleting them)
-debug -> debug information displayed in console window.
e.g.:
"C:\LogManager\logManager.vbs" "D:\IISLogs\academics\W3SVC14" "\\polaris\l$\analyze"
SSS File Manager on the WWW
Hamilton Website
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Understanding Hamilton's Web Space
Hamilton Website
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Web Publishing at Hamilton
Hamilton Website
Publishing Your Pages
How do you get your work onto Hamilton's web server, and how do you get the old, out of date pages off the server? Move files to and from your space on the web server using one of these methods:
On-campus
Windows - Microsoft Networking
Mac OSX
Off-campus
FTP (File Transfer Protocol) - Multi-Platform
What Is My Web Address (URL)?
Do you find the URLs for Hamilton's web site confusing? Wondering about the difference between www.hamilton.edu and academics.hamilton.edu? Here's a quick overview of the different spaces.
Understanding Hamilton's Web space
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Additional Information
Guidelines for Use of Student Web Space
Web Publishing Using Mac OSX
Hamilton Website
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Web Support
Hamilton Website
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Windows Web Publishing
Hamilton Website
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Policies - Access to Information Technology Resources
Hardware
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
HillConnect Resources
HillConnect
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Student Organization Account Creation Process
HillConnect
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Your Hamilton College Electronic Resources Account
HillConnect
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Your Hamilton E-mail & SSS Accounts After Graduation
HillConnect
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Your Hamilton E-mail & SSS Accounts After Graduation
HillMail
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
Back to Top
How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
Back to Top
How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
Back to Top
How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Introduction to Qualtrics
IBM SPSS
What is Qualtrics?
Qualtrics is a suite of services used by Hamilton College to develop and support all aspects of forms and surveys. Various departments, including ITS, the Career Center, the Writing Center, and the Psychology Department already use it. It possesses an incredibly robust set of features to collect and analyze data either within itself, or by downloading datasets into Excel and SPSS.
How do I create an account?
Contact ITS Course Support (course-support@hamilton.edu, x4877) to get an Access Code.
Go to hamilton.qualtrics.com, and select Please click here to create an account.
Enter your e-mail address and select a password, and click get started!
Select Hamilton College as the Educational Institution, and click finish.
Enter your access code, and click go. (NOTE: Do NOT press sign up now. That will create a trial account that will be deleted).
Qualtrics Support
Qualtrics has an expansive help suite called "Qualtrics University." To access it, select get help from any screen in Qualtrics. Some specific pages are listed below:
Creating a Survey
Distributing a Survey Link
Inviting Collaborators
View Results
Downloading Data
Creating Panels
Creating Samples of a Panel
Image Capture iOS Media Transfer
Image
Transferring an Image From an iOS Device Using Image Capture
On a Macintosh computer, open the Applications folder and launch Image Capture. Connect the iOS device to the Macintosh via the USB-to-30 Pin cable. iTunes will launch by system default and will seek to synchronize your device with the local iTunes library. You will see two window prompts asking to synchronize the iOS device with the iTunes library, click Cancel on both window prompts.
In Image Capture, you will see your iOS device on the left side. Your images will be displayed in the main viewing area on the right.
You can individually select and transfer specific images or all image files. To transfer a single image, click on the specific image and click "Import". To transfer all images, click "Import All". Any images that are transferred will be placed within the Pictures folder, located within the local user directory. (e.g. jdoe/Pictures/)
Installing Sophos Anti-Virus on Windows for Employees Only
Install
For Off-Campus Use
NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos.
NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system:
Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button.
Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button.
Downloading Sophos
Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7).
In Windows Explorer’s address line type ftp://software.hamilton.edu
For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name.
Enter your Hamilton network password in the Password box.
Click Log On.
If you receive the following alert, click Unblock.
Open the Sophos folder, and then open the interchk folder.
Drag the file savw_95_sa_sfx.exe to the desktop of your computer.
Close Windows Explorer.
Installing Sophos
To install Sophos on your computer see the steps for the operating system you are running.
Windaws XP - double click on savw_95_sa_sfx.exe then click Run.
Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator.
When the installation wizard appears, click Install.
Click Next.
Agree to the License agreement and click Next.
Click Next to create the folder.
To configure Sophos automatic updating please type in the following:
In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp
In Username type in hamilton-d\username. Your username is your network ID name.
In Password type in your hamilton network password.
Confirm password type in your hamilton network password.
Click Next.
Uncheck the box next to Remove third-party security software and click Next.
Click Next.
Click Next.
Click Finish to complete the installation.
Faculty Media Workstation
Instruction
The Faculty Media Workstation, located within ITS on the third floor of Burke Library, is a development and production workspace specifically for faculty use. In this space, faculty can explore multimedia software (e.g. graphics, audio & video). This space is intended for multimodal project development and production independently or in consultation with instructional technologists. To make an appointment or reserve time to work in this facility, just email mpc@hamilton.edu.
Faculty Media Workstation Policies
Camera & Peripheral Equipment Loan – Faculty can borrow peripheral equipment for academic project development from the Faculty Media Workstation (FMWS) for up to two weeks at a time. Students may borrow from a separate group of course support cameras with faculty permission emailed to mpc@hamilton.edu.
Project Storage and File Management – Projects created on the faculty media workstation are the responsibility of the creator. We attempt to back-up all projects on the FMWS scratch disk to another local hard drive. We will maintain a copy of all project work we have a backed-up for 4 months. We suggest that an archive quality copy of each project be made and taken by the author as soon as the project is finished. All projects older than 4 months will be deleted from the workstation and back-up drives.
Getting Started With Information Technology
Laptop
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Connecting to the Academic Server
Large Format Printing (LFP)
Connecting to the Academic Server
To connect to the Academic Server on a Macintosh, click on the desktop. Click on the "Go" Menu and select "Connect to Server". Type "Academic" into the server address area and click "Connect".
Select the "MPC" volume and click "OK".
Drag your poster PDF file into the "LargeFormatPrinting" folder. Think of this as a dropbox for all poster files.
Large Format Poster Page Setup & Printing
Large Format Printing (LFP)
LFP Station Login and Academic Server Access
Login to the LFP stations (A &/or B) by using the following credentials:
Username: lfp
Paswword: lfp
Connect to the Academic Server by using your Hamilton username and password credentials. Select the "MPC" volume, and open the "LargeFormatPrinting" folder.
Locate and open the poster PDF using Acrobat.
Large Format Poster Page Setup & Printing
Once the file is open in Acrobat, you will need to verify and match the document page dimensions prior to printing. Go to the File menu and select Print. The print dialogue pane will appear and you will notice that the default page size is 8.5" x 11" (Letter size).
To adjust the page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "33 x 43" from the dropdown menu. Click OK.
The page setup will reflect your current paper size. Click Print.
Creating Custom Page Setups for Large Format Posters
If you need to print a poster that is not the standard LFP size (33" x 43"), you will need to create a custom page setup. To create a custom page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "Manage Custom Sizes" from the dropdown menu. Click OK.
Next click the " " and select the "Untitled" page. Name the setup with the page dimensions (e.g. "42 x 96"). Enter the page dimensions within the Paper Size area. Please note that you will need to transpose the width and height, in order to accomodate printing in the most effective orientation. Enter zeros into the upper, lower, and side margins, click OK.
Your page dimensions should be reflected above the page preview. Click Print.
HillConnect Resources
Listserv
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Student Organization Account Creation Process
Listserv
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Using Remote Desktop in Mac OS X to Connect to Windows XP
Mac OS 10.4 Tiger
NOTE: These instructions are for connecting to Windows XP SP2 and 7 from Mac OS X 10.2.8 or later.
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
(Windows 7) On the left taskbar, click on Turn Windows Firewall on or off
Verify that there is a bullet in front of the option On (recommended) (in Windows XP) or Turn on Windows Firewall (in Windows 7)
Windows XP (left) and Windows 7 (right)
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab. In Windows 7, click on Allow a program or feature through Windows Firewall.
Place a check mark in the box in front of Remote Desktop. In Windows 7, scroll down to check that the Domain and Home/Work (Private) is checked for Remote Desktop (for Windows 7 users, complete this step and skip to the section Configuring your Office Computer for Remote Desktop Connection).
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop. If a window labeled Service Settings appears, Click OK.
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring Your Office Computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below. On Windows 7, click on Remote Settings and place a bullet next to Allow connections from computers running any version of Remote Desktop (less secure).　
Windows XP (left) and Windows 7 (right)
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users… or Select Users (Windows 7).
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and connected to the Hamilton Network. You can log off of your computer and leave it turned on or you can lock your desktop while logged on. To lock your computer, press the , , and keys simultaneously, and then click on Lock Computer.
This completes setting up your office computer. These settings will remain in effect and do not need to be repeated.
Installing Remote Desktop Connection on Mac OS X
On your OS X computer, go to Microsoft’s webpage for the Remote Desktop Connection Client for Mac OS X: http://www.microsoft.com/mac/downloads?pid=Mactopia_RDC&fid=68346E0D-44D3-4065-99BB-B664B27EE1F0#viewer
Click on Download Now to download the file.
If your browser asks you what to do with this file, tell it to save the file. If your browser automatically opens the file with Stuffit, skip to step 5.
After the file finishes downloading, go to the location the file was downloaded to (most likely the desktop) and double-click the RDC_2.1.1_ALL.dmg file.
You’ll now have a white volume on your desktop called RDC. Open this white volume if it isn’t already open.
To install the application, double-click on the RDC Installer and follow the instructions to install the application onto your computer.
You should now see the Remote Desktop Connection application on your dock.
Connecting to Your Office Computer from a Remote OS X Computer
Open the Remote Desktop Connection application.
The first time you open the application, the End User License Agreement will pop up. Accept the license agreement. Then a window will pop up asking you to register. Click Register Later. You will not see these windows when you open the program in the future.
In the Computer: field, type the IP address (from step 10 on page 4) for your office computer. Click Connect.
In the Log On to Windows dialog box, type your network username, password, and domain and then click OK.
You may be prompted with the below message. Click Connect. Once connected, go to the RDC menu and select Preferences. Click the Security icon and select Always connect, even if authentication fails. This will remove future message prompts like the one below.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to use it without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if you have one set up.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
When it asks you if you are sure you want to disconnect, click Disconnect.
Web Publishing Using Mac OSX
Mac OS 10.4 Tiger
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Using Remote Desktop in Mac OS X to Connect to Windows XP
Mac OS 10.5 Leopard
NOTE: These instructions are for connecting to Windows XP SP2 and 7 from Mac OS X 10.2.8 or later.
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
(Windows 7) On the left taskbar, click on Turn Windows Firewall on or off
Verify that there is a bullet in front of the option On (recommended) (in Windows XP) or Turn on Windows Firewall (in Windows 7)
Windows XP (left) and Windows 7 (right)
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab. In Windows 7, click on Allow a program or feature through Windows Firewall.
Place a check mark in the box in front of Remote Desktop. In Windows 7, scroll down to check that the Domain and Home/Work (Private) is checked for Remote Desktop (for Windows 7 users, complete this step and skip to the section Configuring your Office Computer for Remote Desktop Connection).
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop. If a window labeled Service Settings appears, Click OK.
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring Your Office Computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below. On Windows 7, click on Remote Settings and place a bullet next to Allow connections from computers running any version of Remote Desktop (less secure).　
Windows XP (left) and Windows 7 (right)
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users… or Select Users (Windows 7).
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and connected to the Hamilton Network. You can log off of your computer and leave it turned on or you can lock your desktop while logged on. To lock your computer, press the , , and keys simultaneously, and then click on Lock Computer.
This completes setting up your office computer. These settings will remain in effect and do not need to be repeated.
Installing Remote Desktop Connection on Mac OS X
On your OS X computer, go to Microsoft’s webpage for the Remote Desktop Connection Client for Mac OS X: http://www.microsoft.com/mac/downloads?pid=Mactopia_RDC&fid=68346E0D-44D3-4065-99BB-B664B27EE1F0#viewer
Click on Download Now to download the file.
If your browser asks you what to do with this file, tell it to save the file. If your browser automatically opens the file with Stuffit, skip to step 5.
After the file finishes downloading, go to the location the file was downloaded to (most likely the desktop) and double-click the RDC_2.1.1_ALL.dmg file.
You’ll now have a white volume on your desktop called RDC. Open this white volume if it isn’t already open.
To install the application, double-click on the RDC Installer and follow the instructions to install the application onto your computer.
You should now see the Remote Desktop Connection application on your dock.
Connecting to Your Office Computer from a Remote OS X Computer
Open the Remote Desktop Connection application.
The first time you open the application, the End User License Agreement will pop up. Accept the license agreement. Then a window will pop up asking you to register. Click Register Later. You will not see these windows when you open the program in the future.
In the Computer: field, type the IP address (from step 10 on page 4) for your office computer. Click Connect.
In the Log On to Windows dialog box, type your network username, password, and domain and then click OK.
You may be prompted with the below message. Click Connect. Once connected, go to the RDC menu and select Preferences. Click the Security icon and select Always connect, even if authentication fails. This will remove future message prompts like the one below.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to use it without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if you have one set up.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
When it asks you if you are sure you want to disconnect, click Disconnect.
Web Publishing Using Mac OSX
Mac OS 10.5 Leopard
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Backup
Mac OS 10.6 Snow Leopard
Student Information
ITS Recommendation for students: http://support.apple.com/kb/ht1553
Employee Information
Policy on Information - Personal Data
How to back up using Windows
How to back up using Macintosh
Student Storage Server (SSS)
Mac OS 10.6 Snow Leopard
Frequently Asked Questions
What is the Student Storage Server?
The Student Storage Server provides each Hamilton College student with 200 Mega Bytes of storage space accessible from any networked computer on campus and any off-campus computer with an internet connection.
What do most students use the SSS for?
Most students use their SSS space to store important documents, such as term papers, resumes, lab reports and PowerPoint presentations. 200 Mega Bytes should be more than adequate for the average student who is saving documents.
Why use the SSS when I can just use a floppy or ZIP disk?
Floppy and ZIP disks are the most vulnerable form of media. Some or all of the data on such disks can be erased due to various environmental conditions such as an increased presence of static electricity. Also, disks have been known to break after just one fall to the floor. The SSS, however, retains the same mobile advantages of a disk, but with much more security. Your files on the SSS are backed up to a tape drive every night and there is no disk for you to accidentally drop. Moreover, the SSS is kept free of viruses by anti-virus software. The chances of your data being lost or corrupted on a disk are exponentially higher than when using the Student Storage Server.
Once I’ve gotten the SSS set up on my computer, how do I use it?
If you are using a PC, using the SSS is just like using a floppy disk. Instead of saving a document to your A: or C: drive, you will be saving documents to your SSS folder. On a Mac, you would simply connect to the SSS through the Network and a drive will appear on your desktop.
OK, I’m convinced, how do I set up my computer to use the SSS?
The process for setting up your computer to use the SSS drive varies by which operating system you are using. No matter what operating system you are using, however, you will need your SSS/Network password. If you do not have this, or are not sure of what it is, you can reset it to match your e-mail password. Refer to this document on how to do this: http://www.hamilton.edu/college/its/documentation/E-mail/General/External/HTO-SynchronizePasswords-ALL.pdf
Otherwise, refer to the following instructions:
Mac OS X:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-OSX.doc
Windows XP:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-XP.doc
Using Remote Desktop in Mac OS X to Connect to Windows XP
Mac OS 10.6 Snow Leopard
NOTE: These instructions are for connecting to Windows XP SP2 and 7 from Mac OS X 10.2.8 or later.
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
(Windows 7) On the left taskbar, click on Turn Windows Firewall on or off
Verify that there is a bullet in front of the option On (recommended) (in Windows XP) or Turn on Windows Firewall (in Windows 7)
Windows XP (left) and Windows 7 (right)
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab. In Windows 7, click on Allow a program or feature through Windows Firewall.
Place a check mark in the box in front of Remote Desktop. In Windows 7, scroll down to check that the Domain and Home/Work (Private) is checked for Remote Desktop (for Windows 7 users, complete this step and skip to the section Configuring your Office Computer for Remote Desktop Connection).
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop. If a window labeled Service Settings appears, Click OK.
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring Your Office Computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below. On Windows 7, click on Remote Settings and place a bullet next to Allow connections from computers running any version of Remote Desktop (less secure).　
Windows XP (left) and Windows 7 (right)
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users… or Select Users (Windows 7).
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and connected to the Hamilton Network. You can log off of your computer and leave it turned on or you can lock your desktop while logged on. To lock your computer, press the , , and keys simultaneously, and then click on Lock Computer.
This completes setting up your office computer. These settings will remain in effect and do not need to be repeated.
Installing Remote Desktop Connection on Mac OS X
On your OS X computer, go to Microsoft’s webpage for the Remote Desktop Connection Client for Mac OS X: http://www.microsoft.com/mac/downloads?pid=Mactopia_RDC&fid=68346E0D-44D3-4065-99BB-B664B27EE1F0#viewer
Click on Download Now to download the file.
If your browser asks you what to do with this file, tell it to save the file. If your browser automatically opens the file with Stuffit, skip to step 5.
After the file finishes downloading, go to the location the file was downloaded to (most likely the desktop) and double-click the RDC_2.1.1_ALL.dmg file.
You’ll now have a white volume on your desktop called RDC. Open this white volume if it isn’t already open.
To install the application, double-click on the RDC Installer and follow the instructions to install the application onto your computer.
You should now see the Remote Desktop Connection application on your dock.
Connecting to Your Office Computer from a Remote OS X Computer
Open the Remote Desktop Connection application.
The first time you open the application, the End User License Agreement will pop up. Accept the license agreement. Then a window will pop up asking you to register. Click Register Later. You will not see these windows when you open the program in the future.
In the Computer: field, type the IP address (from step 10 on page 4) for your office computer. Click Connect.
In the Log On to Windows dialog box, type your network username, password, and domain and then click OK.
You may be prompted with the below message. Click Connect. Once connected, go to the RDC menu and select Preferences. Click the Security icon and select Always connect, even if authentication fails. This will remove future message prompts like the one below.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to use it without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if you have one set up.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
When it asks you if you are sure you want to disconnect, click Disconnect.
Web Publishing Using Mac OSX
Mac OS 10.6 Snow Leopard
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Student Storage Server (SSS)
Mac OS 10.7 Lion
Frequently Asked Questions
What is the Student Storage Server?
The Student Storage Server provides each Hamilton College student with 200 Mega Bytes of storage space accessible from any networked computer on campus and any off-campus computer with an internet connection.
What do most students use the SSS for?
Most students use their SSS space to store important documents, such as term papers, resumes, lab reports and PowerPoint presentations. 200 Mega Bytes should be more than adequate for the average student who is saving documents.
Why use the SSS when I can just use a floppy or ZIP disk?
Floppy and ZIP disks are the most vulnerable form of media. Some or all of the data on such disks can be erased due to various environmental conditions such as an increased presence of static electricity. Also, disks have been known to break after just one fall to the floor. The SSS, however, retains the same mobile advantages of a disk, but with much more security. Your files on the SSS are backed up to a tape drive every night and there is no disk for you to accidentally drop. Moreover, the SSS is kept free of viruses by anti-virus software. The chances of your data being lost or corrupted on a disk are exponentially higher than when using the Student Storage Server.
Once I’ve gotten the SSS set up on my computer, how do I use it?
If you are using a PC, using the SSS is just like using a floppy disk. Instead of saving a document to your A: or C: drive, you will be saving documents to your SSS folder. On a Mac, you would simply connect to the SSS through the Network and a drive will appear on your desktop.
OK, I’m convinced, how do I set up my computer to use the SSS?
The process for setting up your computer to use the SSS drive varies by which operating system you are using. No matter what operating system you are using, however, you will need your SSS/Network password. If you do not have this, or are not sure of what it is, you can reset it to match your e-mail password. Refer to this document on how to do this: http://www.hamilton.edu/college/its/documentation/E-mail/General/External/HTO-SynchronizePasswords-ALL.pdf
Otherwise, refer to the following instructions:
Mac OS X:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-OSX.doc
Windows XP:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-XP.doc
Using Remote Desktop in Mac OS X to Connect to Windows XP
Mac OS 10.7 Lion
NOTE: These instructions are for connecting to Windows XP SP2 and 7 from Mac OS X 10.2.8 or later.
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
(Windows 7) On the left taskbar, click on Turn Windows Firewall on or off
Verify that there is a bullet in front of the option On (recommended) (in Windows XP) or Turn on Windows Firewall (in Windows 7)
Windows XP (left) and Windows 7 (right)
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab. In Windows 7, click on Allow a program or feature through Windows Firewall.
Place a check mark in the box in front of Remote Desktop. In Windows 7, scroll down to check that the Domain and Home/Work (Private) is checked for Remote Desktop (for Windows 7 users, complete this step and skip to the section Configuring your Office Computer for Remote Desktop Connection).
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop. If a window labeled Service Settings appears, Click OK.
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring Your Office Computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below. On Windows 7, click on Remote Settings and place a bullet next to Allow connections from computers running any version of Remote Desktop (less secure).　
Windows XP (left) and Windows 7 (right)
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users… or Select Users (Windows 7).
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and connected to the Hamilton Network. You can log off of your computer and leave it turned on or you can lock your desktop while logged on. To lock your computer, press the , , and keys simultaneously, and then click on Lock Computer.
This completes setting up your office computer. These settings will remain in effect and do not need to be repeated.
Installing Remote Desktop Connection on Mac OS X
On your OS X computer, go to Microsoft’s webpage for the Remote Desktop Connection Client for Mac OS X: http://www.microsoft.com/mac/downloads?pid=Mactopia_RDC&fid=68346E0D-44D3-4065-99BB-B664B27EE1F0#viewer
Click on Download Now to download the file.
If your browser asks you what to do with this file, tell it to save the file. If your browser automatically opens the file with Stuffit, skip to step 5.
After the file finishes downloading, go to the location the file was downloaded to (most likely the desktop) and double-click the RDC_2.1.1_ALL.dmg file.
You’ll now have a white volume on your desktop called RDC. Open this white volume if it isn’t already open.
To install the application, double-click on the RDC Installer and follow the instructions to install the application onto your computer.
You should now see the Remote Desktop Connection application on your dock.
Connecting to Your Office Computer from a Remote OS X Computer
Open the Remote Desktop Connection application.
The first time you open the application, the End User License Agreement will pop up. Accept the license agreement. Then a window will pop up asking you to register. Click Register Later. You will not see these windows when you open the program in the future.
In the Computer: field, type the IP address (from step 10 on page 4) for your office computer. Click Connect.
In the Log On to Windows dialog box, type your network username, password, and domain and then click OK.
You may be prompted with the below message. Click Connect. Once connected, go to the RDC menu and select Preferences. Click the Security icon and select Always connect, even if authentication fails. This will remove future message prompts like the one below.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to use it without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if you have one set up.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
When it asks you if you are sure you want to disconnect, click Disconnect.
Web Publishing Using Mac OSX
Mac OS 10.7 Lion
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Student Organization Account Creation Process
Mass Mailing Lists
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
HillConnect Resources
Microsoft Outlook
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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HillConnect Resources
Mobile Device
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
Back to top
Image Capture iOS Media Transfer
Mobile Device
Transferring an Image From an iOS Device Using Image Capture
On a Macintosh computer, open the Applications folder and launch Image Capture. Connect the iOS device to the Macintosh via the USB-to-30 Pin cable. iTunes will launch by system default and will seek to synchronize your device with the local iTunes library. You will see two window prompts asking to synchronize the iOS device with the iTunes library, click Cancel on both window prompts.
In Image Capture, you will see your iOS device on the left side. Your images will be displayed in the main viewing area on the right.
You can individually select and transfer specific images or all image files. To transfer a single image, click on the specific image and click "Import". To transfer all images, click "Import All". Any images that are transferred will be placed within the Pictures folder, located within the local user directory. (e.g. jdoe/Pictures/)
iPad Loan Program
Mobile Device
iPad Loaner Program
In May 2012, ITS announced new iPad loaner programs.
Semester or academic year iPad loaner program
For faculty who are interested in exploring the use of iPads in connection with their courses. Our intent is to enable you to explore ways of improving the learning / research environment for your students. There are initially ten iPads in the loaner pool.
Current faculty use and feedback
There are currently 10 faculty members using the loaner units. Each month, faculty are asked to post their reflections about using the iPad to a blog.
Call for proposals for spring 2013
Proposals for five units available for use during the spring 2013 semester will be solicited in mid-November. Applications will be reviewed by representatives of the library, ITS, and the Dean of Faculty.
The criteria/questions we used to evaluate the proposals are as follows:
Does the use benefit from the mobility factor?
Does it involve a curricular use?
Can the use be accommodated by the classroom computer?
Is there a direct student activity?
Does the activity support student research?
Does the use require multimodal use/data collection, e.g. visuals, data, GIS info., etc.
Does the use change the classroom experience?
Short term iPad loaner program (program launch is pending)
A small pool of five iPads will be made available to faculty or staff on a first-come, first served basis for short term use (up to two weeks) e.g., for use during conference travel, or just to try out. The goal of this short term loan is to expose employees to new tablet technology and different ways of thinking about the uses of technology. This program will also help in the exploration and identification of good apps.
Related Documents
Setting up a New iPad
Setting up a Passcode for an iPad
iPad wireless configuration
Audiovisual Services (AV)
Movie
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services (AV)
Movie Rental
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
HillConnect Resources
Mozilla Thunderbird
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
Back to top
Camera Loans
Multimedia Presentation Center (MPC)
The Camera Loans service point, is located within the Help Desk on the third floor of Burke Library. We have a variety of digital video cameras, digital still cameras, tripods, and digital audio recorders.
Hours of Operation
Equipment checkout and return through the Help Desk Monday-Friday 8:30 AM - 10 PM, Saturday & Sunday 10 AM-10 PM.
Camera Loan Assistants will be available for questions & equipment overview 8-10 PM, seven days a week.
Camera Loans will be closed during:
Semester breaks (including Summer)
College holidays
Fridays proceeding a break
Sundays students return from breaks
This equipment is reserved for students in advance by a sponsoring faculty member and members of ITSST.
For additional information please email mpc@hamilton.edu.
Camera Loan Policies
Patrons are allowed to checkout equipment for a period of 72 hours. On the third day, loaned equipment must be returned by 10 PM. We have instituted a "Two-strike policy" that helps ensure timely returns, and provides equal access to equipment for patrons depending upon these resources.
How strikes are issued
If a patron fails to return equipment by 10 PM on the due date, a strike is issued. Please note that if there are missing components to the equipment, the return is incomplete and thus, not returned. If a patron fails to return the equipment by 10 PM the following day, a second strike is issued. The patron is then banned form Camera Loans for a period of 30 days, and Campus Safety is contacted. The equipment is considered as stolen, and will remain as such until all components are returned to the Camera Loan desk
Connecting to the Academic Server
Multimedia Presentation Center (MPC)
Connecting to the Academic Server
To connect to the Academic Server on a Macintosh, click on the desktop. Click on the "Go" Menu and select "Connect to Server". Type "Academic" into the server address area and click "Connect".
Select the "MPC" volume and click "OK".
Drag your poster PDF file into the "LargeFormatPrinting" folder. Think of this as a dropbox for all poster files.
Faculty Media Workstation
Multimedia Presentation Center (MPC)
The Faculty Media Workstation, located within ITS on the third floor of Burke Library, is a development and production workspace specifically for faculty use. In this space, faculty can explore multimedia software (e.g. graphics, audio & video). This space is intended for multimodal project development and production independently or in consultation with instructional technologists. To make an appointment or reserve time to work in this facility, just email mpc@hamilton.edu.
Faculty Media Workstation Policies
Camera & Peripheral Equipment Loan – Faculty can borrow peripheral equipment for academic project development from the Faculty Media Workstation (FMWS) for up to two weeks at a time. Students may borrow from a separate group of course support cameras with faculty permission emailed to mpc@hamilton.edu.
Project Storage and File Management – Projects created on the faculty media workstation are the responsibility of the creator. We attempt to back-up all projects on the FMWS scratch disk to another local hard drive. We will maintain a copy of all project work we have a backed-up for 4 months. We suggest that an archive quality copy of each project be made and taken by the author as soon as the project is finished. All projects older than 4 months will be deleted from the workstation and back-up drives.
Image Capture iOS Media Transfer
Multimedia Presentation Center (MPC)
Transferring an Image From an iOS Device Using Image Capture
On a Macintosh computer, open the Applications folder and launch Image Capture. Connect the iOS device to the Macintosh via the USB-to-30 Pin cable. iTunes will launch by system default and will seek to synchronize your device with the local iTunes library. You will see two window prompts asking to synchronize the iOS device with the iTunes library, click Cancel on both window prompts.
In Image Capture, you will see your iOS device on the left side. Your images will be displayed in the main viewing area on the right.
You can individually select and transfer specific images or all image files. To transfer a single image, click on the specific image and click "Import". To transfer all images, click "Import All". Any images that are transferred will be placed within the Pictures folder, located within the local user directory. (e.g. jdoe/Pictures/)
Lab Consultant Home
Multimedia Presentation Center (MPC)
MPC Information
Problem Log
Lab Consultant Manuals
Multimedia Presentation Center (MPC)
The following manuals are intended to be used by students employed by ITS, managed by the Instructional Technology Support Service Team (ITSS).
About ITS
Appendix
CLA Policies and Procedures
DAL Policies and Procedures
Intern Policies and Procedures
LC General How-To Guide
LC Policies and Procedures
Lab Consultant On-Going Training
Multimedia Presentation Center (MPC)
Fall 2011
Place all projects within specified folders on MSS by 5 PM on due dates
Fall Training Project:
Rough version 2 8/26
Final version 9/2
Public Screening Event TBD
Project 1 & Scheduling Meeting:
9/4 7-9 PM SCCT 3039
9/11 First Drafts Due
9/18 Final Drafts Due
Project 2:
10/9 7-9 PM SCCT 3039
10/17 First Drafts Due
10/23 Final Drafts Due
Project 3:
11/6 7-9 PM SCCT 3039
11/16 Final Drafts Due
Lab Consultant Schedules
Multimedia Presentation Center (MPC)
The following schedules are for students employed by ITS and managed by the Instructional Technology Support Services team.
Service Point Locations:
Camera Loans - Burke Library, Third Floor (within Help Desk area)
Digital Arts Lab - LIST 220 (Arts Lab use only)
Multimedia Presentation Center (MPC) - Burke Library, First Floor
If you have other service related questions, please contact MPC Professional staff.
Large Format Poster Page Setup & Printing
Multimedia Presentation Center (MPC)
LFP Station Login and Academic Server Access
Login to the LFP stations (A &/or B) by using the following credentials:
Username: lfp
Paswword: lfp
Connect to the Academic Server by using your Hamilton username and password credentials. Select the "MPC" volume, and open the "LargeFormatPrinting" folder.
Locate and open the poster PDF using Acrobat.
Large Format Poster Page Setup & Printing
Once the file is open in Acrobat, you will need to verify and match the document page dimensions prior to printing. Go to the File menu and select Print. The print dialogue pane will appear and you will notice that the default page size is 8.5" x 11" (Letter size).
To adjust the page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "33 x 43" from the dropdown menu. Click OK.
The page setup will reflect your current paper size. Click Print.
Creating Custom Page Setups for Large Format Posters
If you need to print a poster that is not the standard LFP size (33" x 43"), you will need to create a custom page setup. To create a custom page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "Manage Custom Sizes" from the dropdown menu. Click OK.
Next click the " " and select the "Untitled" page. Name the setup with the page dimensions (e.g. "42 x 96"). Enter the page dimensions within the Paper Size area. Please note that you will need to transpose the width and height, in order to accomodate printing in the most effective orientation. Enter zeros into the upper, lower, and side margins, click OK.
Your page dimensions should be reflected above the page preview. Click Print.
Large Format Poster Support Models
Multimedia Presentation Center (MPC)
We have several support models available for large format poster assignments in courses. Faculty can work with instructional technologist to find the model and process that best suits their needs and assignment goals.
Model A
Large Format (34x44) posters for assignments including visual literacy learning goals.
Faculty member is offered a coordinated support meeting with members of HILLgroup to plan project and timeline.
Faculty member works through poster authoring process and project assigned to students.
Faculty member is offered the following planned support from ITS:
Workshop on visual literacy and design.
Workshop or authoring lab on PowerPoint (PPT) for Large Format Printing (LFP).
Open lab for scanning images.
Open lab for proofing posters.
Printing appointments for students.
Model B
Large Format (34x44) posters based on a clearly defined outcome – science posters, templates, etc.
Faculty member is offered a coordinated support meeting with members of HILLgroup to plan project and timeline.
Faculty member is offered the following planned support from ITS:
Workshop or authoring lab on PowerPoint (PPT) for Large Format Printing (LFP).
Open lab for scanning images.
Open lab for proofing posters.
Printing appointments for students.
Model C
Tiles or small posters (11x17). Tiles may work well for groups working on a poster if each person in the group is responsible for a tile and also for coordinating their work with others submitting tiles to the group.
Faculty member is offered a coordinated support meeting with members of HILLgroup to plan project and timeline.
Faculty member is offered the following planned support from ITS:
Workshop or authoring lab on PowerPoint (PPT) for Large Format Printing (LFP).
Open lab for scanning images.
Open lab for final printing.
Model D
Large Format (34x44) posters printed by Instructional Technology Support Services Team (ITSST) staff but students are trained on authoring by their faculty member. The faculty member sends ITSST burned CDs of the student’s final posters in PDF format.
Faculty member will meet with ITSST professional staff and work through the process of poster creation in large format posters. This step can be waived if the faculty member has been through the entire process with us in the past year. In this step, we will provide information on our procedures, available printing dates, and “how to” documents to be distributed to their students. We will establish a timeline for printing posters for their course. The final product of this step will be a written agreement recording the production timeline for the course, and the number of posters to be printed.
A CD of final PDFs will be delivered to ITSST for printing. No printing or proofing appointments will be scheduled. ITSST will not reprint or troubleshoot files if errors occur.
Model E
We will research outsourcing options.
Definition of Planned Support "Events"
Workshop on Visual Literacy and Design
This is an interactive workshop on graphic design principles in terms of visual literacy and communication in the medium of a large format poster. Students get tips on ways to present their research so that their posters reflect scholarly effort, and visual communication design and are aesthetically pleasing. The workshop covers the use of color, images, graphs, text, etc. in a poster project. (1.5 hrs)
Workshop on PowerPoint for Large Format Printing
Students learn how to setup and author a poster in Microsoft PowerPoint. This workshop focuses particularly on the special considerations and differences in using PowerPoint to create a poster as opposed to a slide show. (1 hr)
Authoring Lab on PowerPoint for Large Format Printing
An authoring lab can be offered in place of a workshop (see above) as a time for students to ask questions of the Instructional Technology Support Services Team (ITSST) staff, their faculty member and their reference liaison. Since the goal in these sessions is to have the students leave with a draft of their final poster, they are only effective if most of the students in a particular course have already researched their topics, drafted the text components of their poster and begun selection of the types of graphics they wish to use. These labs are dependent upon the faculty member being present to help guide the students and answer discipline based authoring questions. (1.5-2 hrs)
Open Lab for Scanning Images
These open labs are selected blocks of time when students can come in to the MPC and receive 1-on-1 assistance in scanning images for their poster. The scanning labs focus on proper image size, resolution, scanning settings and basic editing. (2-3hrs)
Open Lab for Proofing Posters
These open labs are selected blocks of time when students can come in to the MPC and receive an 11"x17" proof of their final poster. Proofing labs generally occur one week prior to the assignment due date. This gives the students an opportunity to make corrections and consult with their professor before the final printing appointment. (2-3 hrs)
Printing Appointments for Students
One hour time slots for printing appointments are scheduled for the students to print the final copies of their posters. Students are expected to arrive at the appointment on time, with a completed PowerPoint file, saved to their SSS account. At the appointment, an ITS staff member will convert the PPT file to a PDF and print an 11"x17" proof of the poster. Once the student has approved the proof, the staff member will print the final large format poster. (1-hr/student or group)
Large Format Posters General Policies and Procedures
Multimedia Presentation Center (MPC)
Poster Presentations/Large Format Printing
Hamilton's Multimedia Presentation Center (MPC) offers support for large format poster presentations for academic and scholarly use. Poster presentations are an effective way for students in all disciplines to demonstrate their knowledge using both traditional and visual elements. Faculty and students alike frequently use large format posters to present research at professional meetings and conferences. As instructional tools, posters can be used to present complex data in visual form.
The process of developing a pedagogically sound poster presentation requires careful planning and coordination with the MPC's Professional Support team and/or the HILLgroup. Courses in which all enrolled students will be expected to create a poster require advanced notice and include instruction from a member of ITSS, ITS's Training Coordinator and/or Reference Librarians. Additionally, appointments are required for the final print using the MPC's equipment. Posters authored by faculty for classroom teaching aides and professional presentations usually require a 1-2 week notice to schedule an appointment. Additional time may be necessary if layout consultation and instruction are required.
We also offer full support for Microsoft PowerPoint, the preferred authoring tool for poster presentations, Adobe Photoshop for presentations with a heavy artistic focus and limited support for Adobe InDesign. Although the MPC doesn't support large format printing for advertisement, announcements or personal use, we can act as a liaison between you and an outside printing vendor to ensure your needs are adequately met.
Detailed documentation on large format printing policies and procedures can be found in the ITS Documentation System. Coordinated support timelines are also available to provide a visual representation of the poster assignment development process for an entire course.
For questions or inquiries about poster presentations or large format printing, please contact the MPC.
Adding New Students to the Transition System
My Hamilton
Before You Start:
Fall Admit new students typically enter the transition process in Mid-May. Spring admits typically enter the process in Mid-September.
User accounts have already been created by Debby Quayle. You will need for her to provide an export containing username, password and Colleague ID. There is typically an export \\ess\its\Account Details\Students\Class of {year} but it's not always accurate. Ask her to double-check.
New Student user acounts must have the New Students group membership assigned to them. This is typically done during the bulk new student upload process, but occasionally when an individual account is added it doesn't have this group membership assigned.
New Students must be included in the Student LDAP nightly job in order to have the Students group membership assigned. They will need to have records in the file CIS generates at \\polaris\hamiltonweb\fileexchange\scheduledjobs\LDAPF. Make sure new students are in the student_ldap table. If not, ask CIS to include them then run https://preview.hamilton.edu/applications/scheduledtasks/studentldap.cfm.
Steps to Bulk-Add New Students to Transition Process
Update the following settings in /myhamilton/parameters.cfm as appropriate:
showNewStudents (Anne Riffle)
showNewStudentsTerms
newStudentOldAccountExpiration
newStudentJanuaryOldAccountExpiration
placementexamdeadline (Anne Riffle)
roomhidestart (Jean Burke)
roomhideend (Jean Burke)
Obtain import file Debby Quayle provides and import it into the portal_users_transition table. Be sure to replace the existing records.
Spot check your work by logging into My Hamilton as a few new students. Keep in mind that you may need to manipulate the showNewStudents variable to temporarily access the system.
Notes
The transition page will likely need to be reviewed and updated (Esena Jackson)
In May, the Campus Life Tour is the first step in the transition process. In September the Advising Tour is the first step. Esena will likely have updates to them.
Late additions to the transtition process are managed using the Add Students feature in the Advising Tour SiteManager module, located at https://my.hamilton.edu/sitemanager/myapps.cfm. During the Campus Life Tour Cindy Reynolds manages additions and during the Advising Tour Anne Riffle manages them.
ESS File Manager on the WWW
My Hamilton
ESS File Manager on the WWW
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your ESS HOME directory from anywhere in the world. Your HOME directory is the folder on ESS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders on ESS through this interface.
Accessing Your Files and Folders on ESS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your ESS password. The web interface will authenticate you via your e-mail login and will not require you to enter your ESS password.
screenshot
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your ESS folder.
screenshot
To open a folder, simply click on the folder name. In this example, I clicked on the folder called backups and then the folder named Tbird. You can see this by looking at the top of the screen following the word Folder:
screenshot
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
screenshot
Reading and Modifying ESS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Windows
screenshot screenshot
Macintosh
(You may or may not see the second screen because the file may automatically download to a default download location on your computer’s hard drive.)
screenshot screenshot
Saving Modified Files Back to your ESS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to ESS to overwrite the unmodified file.
To upload a file from your computer to your ESS folder, click the Upload File link.
screenshot
If you are uploading a modified version of a file to replace the unmodified version of that file on ESS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
screenshot
Browse to the file that you wish to upload. Highlight the file and click Open.
Windows Macintosh
screenshot screenshow
Click Submit. The little box will close, the page will refresh, and the file will show up in your ESS folder.
screenshot
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
Windows Macintosh
screenshot screenshot
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
screenshot
Renaming Files and Folders on ESS
To rename a file or folder on ESS, click Rename next to the file or folder
screenshot
In the space provided, enter the name you want to give the file or folder and click Submit.
screenshot
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
screenshot
SSS File Manager on the WWW
My Hamilton
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Network and Telephone Services Home Page
Network
Network and Telecommunications Services
Team Mission
Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
Network and Telephone Services Internet-Information
Network
Internet Connection Information
Hamilton College has a 300 Mbps primary Internet connection and a 10 Mbps secondary internet connection (used only for redundancy) over high speed fiber optic lines provided by Time Warner. The Internet at Hamilton is a shared resource.
Policies - Perimeter Firewall
Network
Adopted November 2003
Information Technology Services at Hamilton College operates a Perimeter Firewall between the Internet and the College network to establish a secure environment for the College's computer and network resources. The Perimeter Firewall is a key component of the Hamilton network security architecture. This Perimeter Firewall Policy governs how the Perimeter firewall will filter Internet traffic to mitigate the risks and losses associated with security threats to the Hamilton network and information systems.
This policy is designed to protect college computers (student and employee computers) from hacking and virus attacks by restricting access to computers on the Hamilton campus from people who are off-campus. Every computer on the Hamilton network still must be secured and virus protected to be protected against other computers on the internal network.
Introduction
Among Hamilton's information technology priorities is the maintenance of a safe and secure computing environment. Historically, the risk of malicious packets making it into the College network has been relatively high. The assets at risk from targeted attacks against the network include data/information, software and hardware services, including access to the Internet and access to central servers are also at risk. Often, the data that is stored on such servers are the true targets of attackers.
The College's Perimeter Firewall must allow access to protected resources from authorized users located outside the firewall (users on the Internet). An increasing number of users work at home or while traveling. Research collaborators may also need to enter the Hamilton network from remote hosts. While this method does protect against many intrusions, it is not bullet proof. When a violation is suspected, the firewall architecture has logging capabilities to provide forensic information.
Information Technology Services (ITS) designed the Perimeter Firewall Policy to effectively enable the security control mechanisms found within the Perimeter Firewall. Consistent with all College information technology policies, the Perimeter Firewall Policy adheres to the College's General Policies on the Use of Information Technology.
A Perimeter Firewall is the first line of protection in the campus network. Similar to most modern hotels, one can enter and walk around many areas of the hotel such as the lobby unrestricted; however, to access a particular resource, such as a hotel room, one needs a key. In addition to the perimeter firewall which ITS will be maintaining, individuals and departmental system administrators are advised to make their desktop and server systems as secure as possible through a "deny everything, permit on exception" firewall or system configuration approach. System administrators are encouraged to weigh the merit of placing firewall software on departmental servers and desktop machines. Host firewalls can block port scanners, protect against known exploits, log suspicious events and evaluate configurations.
Responsibilities
The Network and Telecommunications Team of ITS is responsible for implementing and maintaining the College network perimeter firewall. Therefore, ITS is also responsible for activities relating to this policy. Responsibility for information systems security on a day-to-day basis is every employee's responsibility. Specific guidance and direction for information systems security is the responsibility of ITS.
Policy for Perimeter Firewall
The Perimeter Firewall permits the following for outbound and inbound Internet traffic:
Outbound - Allow ALL Internet traffic to hosts and services outside of the College with the exception of known security vulnerabilities (see below). This allows anyone connected to the Hamilton Network to utilize all services on the Internet with the exception of known vulnerabilities.
Inbound - Only specific services which support the College mission will be allowed to be accessed from the Internet.
The chart below identifies the most common services used for Internet communications within the Hamilton environment. The following is a limited explanation for each column:
Server Functions and Services - This a listing of the most common Internet services used on the College file servers to support the mission and business of the College.
Hamilton Network to Internet - All traffic originating from a College computer to an external host has no firewall policies applied except for known security vulnerabilities which are described in the chart below.
Internet to Hamilton Network - All traffic originating from a computer on the Internet (somewhere off-campus) to a computer on the Hamilton network is only allowed into the following systems.
Hamilton Network to the Internet:
Services which are NOT allowed
Internet to Hamilton Network:
Services which ARE allowed
All Microsoft Networking Protocols
Network Monitoring Protocols
UNIX File System Protocols
Virus Related Protocols
Spyware Related Protocols
(MarketScore Spyware)
Hamilton E-mail Server
Hamilton Web Server
Blackboard
SSS (FTP Only)
Software (FTP Only)
WebAdvisor
Citrix Statistics Applications
Library Catalog and Databases
ListServ Mailing Lists
Remote Desktop to Any OSX and Windows XP System
Other Departmental Servers
Operational Procedures
Faculty, staff, and students may request access from the Internet for a service inside Hamilton for a new or existing server. These requests must be submitted in writing and need to include a rationale for the request by submitting the Firewall Service Security Policy Modification Form. It is recommended that faculty, staff, and students submit the request through the ITS Help Desk.
The Network and Telecommunications Services Team and Vice President for Information Technology will evaluate the risk of opening the firewall to accommodate requests. Where the risk is acceptable, granting of requests will be dependent on network infrastructure limitations and the availability of required resources to implement the request. If the risk associated with a given request is deemed objectionable, then an explanation of the associated risks will be provided to the original requestor and alternative solutions will be explored.
If during the implementation it is determined that the original request does not provide the functionality to meet the unit's business need, then the Network and Telecommunications Services Team will, on a short-term basis, provide open access through the firewall. Subsequently, long-term, the Network and Telecommunications Services Team will work with the requestor to determine exactly what ports are needed to meet the unit's business needs.
Certain mission-critical functions require outside vendors and other entities to have secured and limited access to departmental network resources from the Internet to Hamilton. This access needs to be approved by either a director or department chair and then coordinated through Network and Telecommunications Services Team by submission of the Firewall Service Security Policy Modification Form.
If the original requestor considers the solution to be unsatisfactory, the request may be appealed to the Vice President for Information Technology.
Turn around time for a request of common services listed will be approximately 2 business days from the receipt of the Modification Form. Common Services include:
FTP
Telnet/SSH
SMTP
HTTP/HTTPS
Turn around time of a request for any other service will be no more than 5-10 business days. This additional time is needed to investigate any risk associated to the College.
Telephone Services Main Page
Network
Telephone Services
Employee Telephone InformationEmployee Phones Employee Voice Mail
Student Telephone Information
Network Information Hotline: 315-859-4050
Phone Services: 315-859-4160Fax: 315-859-4185
You can email the Telephone Services Team at: telephone@hamilton.edu
Return to Network & Telecommunications Home Page
Understanding Hamilton's Web Space
Network
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Windows Web Publishing
Network
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Employee Storage Server (ESS)
Network Drive
ESS General Information
The ESS provides all Hamilton employees a central location to store and backup critical files from their Macintosh and PC desktop computers.
The Employee Storage Server (ESS) provides:
Improved printing services for all office/lab/classroom computers.
A central, secure area where all employees can backup or store their critical personal files from their on-campus desktop machine. These files will be accessible from any PC or Macintosh on-campus. (i.e. I can backup my own personal files from my computer)
A central, secure area where each department can share files with other people in their department. (i.e. I can share files with other people in ITS for collaborative work)
A central, secure area where employees can share files with people in various departments (i.e. I can share files with people in the Registrar office).
ESS User Folder Quotas (Size Limits)
Overview
Every employee at Hamilton College is provided with disk space on the Employee Storage Server (ESS) to back up and/or store their critical documents and other electronic data from their office computer. Each academic and administrative department is also provided shared space for employees within the department to use to share documents or data with each other. Campus space is provided for employees to use to share files with employees in other departments
Standards
Each employee at Hamilton is given an initial disk quota of three Gigabytes (3 GB) to store their own personal files and data. Each department and campus space is also given an initial quota of One Gigabyte (1 GB).
Requests for increases in disk quotas are handled by the ITS Network and Telecommunications Services team on an individual basis.
Process for requesting Disk Quota Increases
Individual employees or departments may request a permanent increase in their ESS disk quota each year in increments of 500 MB. Requests for space greater than 5 GB in size will be handled on an individual basis. A maximum of 10 GB of space per employee is allowed. Additional ESS disk space is available on a temporary basis for special projects, research, or instructional needs. Any requests for additional space will be referred to the Instructional Technology Services or Desktop Integration Services teams for alternative arrangements.
The requestor must provide a time limit for the request, i.e., when he/she expects to no longer need the space (the time should not exceed one semester). Since the increase in disk quota is temporarily allocated, it is the requester's responsibility to either request an extension or to "backup" her/his files to another area when the additional quota expires.
The Employment Storage Server (ESS) will not provide:
Any access to students. Students have their own storage server (SSS)
A place for you to backup your entire hard drive. The storage space we are providing is only to be used to backup or store your critical files. Most of your hard drive space is used to store applications which need to be completely re-installed if there were ever a problem with your machine, so it is pointless to back them up.
Student Storage Server (SSS)
Network Drive
Frequently Asked Questions
What is the Student Storage Server?
The Student Storage Server provides each Hamilton College student with 200 Mega Bytes of storage space accessible from any networked computer on campus and any off-campus computer with an internet connection.
What do most students use the SSS for?
Most students use their SSS space to store important documents, such as term papers, resumes, lab reports and PowerPoint presentations. 200 Mega Bytes should be more than adequate for the average student who is saving documents.
Why use the SSS when I can just use a floppy or ZIP disk?
Floppy and ZIP disks are the most vulnerable form of media. Some or all of the data on such disks can be erased due to various environmental conditions such as an increased presence of static electricity. Also, disks have been known to break after just one fall to the floor. The SSS, however, retains the same mobile advantages of a disk, but with much more security. Your files on the SSS are backed up to a tape drive every night and there is no disk for you to accidentally drop. Moreover, the SSS is kept free of viruses by anti-virus software. The chances of your data being lost or corrupted on a disk are exponentially higher than when using the Student Storage Server.
Once I’ve gotten the SSS set up on my computer, how do I use it?
If you are using a PC, using the SSS is just like using a floppy disk. Instead of saving a document to your A: or C: drive, you will be saving documents to your SSS folder. On a Mac, you would simply connect to the SSS through the Network and a drive will appear on your desktop.
OK, I’m convinced, how do I set up my computer to use the SSS?
The process for setting up your computer to use the SSS drive varies by which operating system you are using. No matter what operating system you are using, however, you will need your SSS/Network password. If you do not have this, or are not sure of what it is, you can reset it to match your e-mail password. Refer to this document on how to do this: http://www.hamilton.edu/college/its/documentation/E-mail/General/External/HTO-SynchronizePasswords-ALL.pdf
Otherwise, refer to the following instructions:
Mac OS X:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-OSX.doc
Windows XP:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-XP.doc
Managing Java on your computer
Oracle Java
Installing & Updating Java
Please read this important advisory
On 1/10/13 the Department of Homeland Security issued an alert recommending that all Internet users "consider disabling Java in web browsers until adequate updates are available" due to recently discovered security flaws in the software. Although Oracle (publisher of Java) regularly issues security patches (and has patched the flaw(s) announced on 1/10/13), Java remains a favorite target of hackers.
Java is active by default on most computers. Consequently, it is vital that you always keep it up-to-date. This applies to your office and home computers alike. Even if you disable Java, it is important to keep it up-to-date in the event you discover a (trusted) web page or program that requires it. Then, if you must enable it for a one-time use, you'll have the most secure version already installed.
Typically mobile devices (smart phones, tablets) do not have Java installed. If you deliberately installed Java on your mobile device, you should also keep it up-to-date.
NOTE: Java is not the same thing as JavaScript. You can leave JavaScript alone.
Managing Java (installing and updating)
Please choose your operating system below for instructions that will assist you in updating and/or installing Java. The Windows instructions also explain how to remove older versions of Java.
Windows
Macintosh
Web Print Using PaperCut
PaperCut
Using the Lite Printing through the Web
In your browser window, enter https://printx:9192.
screenshot
You will receive security message warning.
IE: There is a problem with this website’s security certificate.
Click on Continue to this website.
screenshot
Firefox: Secure Connection Failed.
Click on Or you can add an exception.
screenshot
In the next window that appears, click on Get Security Certificate and then Click on Confirm Security Exception.
screenshot
Enter your network username and password.
Click on Login.
screenshot
On the left side of the screen, click on Web Print.
screenshot
Click on Submit a Job.
screenshot
Select a printer.
Click on 2. Print Options and Account Selection.
screenshot
Enter the number of copies.
Click on 3. Upload Document.
screenshot
Click on Browse.
screenshot
Locate the file you need to print.
Click on Open.
screenshot
Click on Upload & Complete.
screenshot
You’ll see the status of your print jobs.
screenshot
When complete, the status will say Finished: Queued for printing.
screenshot
When complete, you can either click on Submit a Job to print another document, look at past activity, or logout.
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HillConnect Resources
Password
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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How to Change Your Password in Sophos
Password
For personally owned computers
Purpose
This document is for users who have changed their Hamilton network password (the password you use when logging in to Hamilton-owned computers in labs or offices.) NOTE: If you used the “Change Password Form” in My Hamilton to change your e-mail password, it also changed your network password. Sophos will not automatically detect your new password and until you execute the steps below, Sophos will be unable to receive critical virus updates.
Windows
1. Click on your Start button (lower left corner of your screen) and choose All Programs.
2. Open the Sophos folder in the list of programs and then select the Sophos Endpoint Security and Control folder. Within that folder, select the Sophos Endpoint Security and Control program.
3. From the Sophos menu, select Configure, and then choose the Configure Updating button.
4. In the window labeled Properties for Sophos AutoUpdate (see below) select the Primary location tab.
5. In the boxes labeled Password: and Confirm password: please enter your new network password.
6. Click OK to close the Sophos Endpoint Security and Control window.
Macintosh
1. Click on the black Sophos shield located in the Apple Menu bar near the clock in the upper right corner.
2. Select Open Preferences from the drop-down menu.
3. Verify that the padlock located in the lower left hand corner is not locked (see below). If it is locked, please click on the padlock and type in your computer’s password.
a. Click OK to close the authentication window.
4. Click on the icon labeled AutoUpdate at the top of the AutoUpdate window (see below).
5. In the Primary Location section at the top, in the box labeled Password:, please enter your new password.
6. Quit this screen by clicking on the red dot and then go to the Sophos Anti-Virus menu (next to your Apple menu icon) and select Quit Sophos Anti-Virus.
Your Hamilton College Electronic Resources Account
Password
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Understanding Hamilton's Web Space
Personal Web Space
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Web Publishing at Hamilton
Personal Web Space
Publishing Your Pages
How do you get your work onto Hamilton's web server, and how do you get the old, out of date pages off the server? Move files to and from your space on the web server using one of these methods:
On-campus
Windows - Microsoft Networking
Mac OSX
Off-campus
FTP (File Transfer Protocol) - Multi-Platform
What Is My Web Address (URL)?
Do you find the URLs for Hamilton's web site confusing? Wondering about the difference between www.hamilton.edu and academics.hamilton.edu? Here's a quick overview of the different spaces.
Understanding Hamilton's Web space
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Additional Information
Guidelines for Use of Student Web Space
Web Publishing Using Mac OSX
Personal Web Space
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Web Publishing: Using FTP
Personal Web Space
FTP is File Transfer Protocol: it allows personal computers to connect to servers over the Internet, and to copy files to and from the server. ITS recommends the use of the Cyberduck FTP client.
Connecting to the Web Server
To connect to the web server, you will need to open a session in the FTP application on your personal computer, using the following values to "open a connection":
Host:
workgroup.hamilton.edu
User ID:
domain\your_email_id
Password:
your_network_password (same as My Hamilton password)
When using FTP, you must identify the domain (user group) you belong to along with your standard user name.
Domains
Students: hamilton-s
Employees: hamilton-d
Examples
1. A student named John Smith would sign in as: hamilton-s\jsmith
2. An instructor names Jane Roberts would log in as: hamilton-d\jroberts
Your Web password should be the same as your My Hamilton password and network password.
If you do not know your password, you can send an email to helpdesk@hamilton.edu to get a new one.
Use this information to make your FTP connection, then navigate to your web space by double clicking on the folders shown in your FTP window.
Web Support
Personal Web Space
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Windows Web Publishing
Personal Web Space
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Audiovisual Services (AV)
Podium
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Faculty Media Workstation
Policy
The Faculty Media Workstation, located within ITS on the third floor of Burke Library, is a development and production workspace specifically for faculty use. In this space, faculty can explore multimedia software (e.g. graphics, audio & video). This space is intended for multimodal project development and production independently or in consultation with instructional technologists. To make an appointment or reserve time to work in this facility, just email mpc@hamilton.edu.
Faculty Media Workstation Policies
Camera & Peripheral Equipment Loan – Faculty can borrow peripheral equipment for academic project development from the Faculty Media Workstation (FMWS) for up to two weeks at a time. Students may borrow from a separate group of course support cameras with faculty permission emailed to mpc@hamilton.edu.
Project Storage and File Management – Projects created on the faculty media workstation are the responsibility of the creator. We attempt to back-up all projects on the FMWS scratch disk to another local hard drive. We will maintain a copy of all project work we have a backed-up for 4 months. We suggest that an archive quality copy of each project be made and taken by the author as soon as the project is finished. All projects older than 4 months will be deleted from the workstation and back-up drives.
Policies - Access to Information Technology Resources
Policy
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Policies - Indemnification of Hamilton College
Policy
Users agree, in consideration of access to the College's computing, networking and media services, to indemnify, defend, and hold harmless the College for any suits, claims, losses, expenses or damages, including, but not limited to, the user's access to or use of the College's computing, networking, and media services and facilities.
Noncompliance and Sanctions
Information Technology Services may suspend or terminate all computing privileges of any individuals without notice who engage in improper computing activities. Serious cases, as determined by the Vice President for Information Technology, Hamilton College, will be referred to the appropriate officer of the college for disciplinary action. Such disciplinary action may include the suspension, expulsion, or termination of the offending individual, as appropriate and as determined at the sole discretion of Hamilton College. Where violation of state and federal law is involved, cases will be referred to the proper legal authorities for action. The following serves to provide examples of violations of computing or computing facility policies at Hamilton College. The list of violations includes, but is not limited to:
Malicious misuse. Examples - using IDs or passwords assigned to others, disrupting the network, destroying information, removing software from public computers, spreading viruses, sending e-mail that threatens or harasses other people (a Class A misdemeanor under New York State law), invading the privacy of others, and subscribing others to mailing lists or providing the e-mail addresses of others to bulk mailers without their approval.
Unacceptable use of software and hardware. Examples - knowingly or carelessly running or installing unlicensed software on any computer system or network; giving another user a program intended to damage the system; running or installing any program that places an excessive load on a computer system or network, or compromises the security of the systems or network; violating terms of applicable software licensing agreements, including copying or reproducing any licensed software; or violating copyright laws and their fair use provisions through inappropriate reproduction or dissemination of copyrighted text, images, or other materials; using imaging equipment to duplicate, alter and subsequently reproduce official documents.
Inappropriate access. Examples - unauthorized use of a computer account; providing misleading information in order to obtain access to computing facilities; using the campus network to gain unauthorized access to any computer system; connecting unauthorized equipment to the campus network; unauthorized attempts to circumvent data protection schemes to uncover security loopholes (including creating and/or running programs that are designed to identify security loopholes and/or decrypt intentionally secure data); knowingly or carelessly performing an act that will interfere with the normal operation of computers, terminals, peripherals, or networks; deliberately wasting or overloading computing resources, such as printing too many copies of a document; or other activities.
Inappropriate use of electronic mail and Internet access. E-mail communications are subject to statements of conduct as published in the Student, Faculty, Administrator, Staff, and Maintenance and Operations Handbooks, as well as all applicable federal and state laws. In addition, other activities that threaten the integrity of the system or harm individual users are not allowed. These include, but are not limited to initiating or propagating electronic chain letters; inappropriate mass mailing including multiple mailings to newsgroups, mailing lists, or individuals, forging the identity of a user or machine in an electronic communication or sending anonymous e-mail; using another person's e-mail account or identity to send e-mail messages; attempting to monitor or tamper with another user's electronic communications; reading, copying, changing, or deleting another user's files or software without the explicit agreement of the owner; or using e-mail or personal web page advertising to solicit or proselytize others for commercial ventures, religious or political causes, or for personal gain.
Policies - Perimeter Firewall
Policy
Adopted November 2003
Information Technology Services at Hamilton College operates a Perimeter Firewall between the Internet and the College network to establish a secure environment for the College's computer and network resources. The Perimeter Firewall is a key component of the Hamilton network security architecture. This Perimeter Firewall Policy governs how the Perimeter firewall will filter Internet traffic to mitigate the risks and losses associated with security threats to the Hamilton network and information systems.
This policy is designed to protect college computers (student and employee computers) from hacking and virus attacks by restricting access to computers on the Hamilton campus from people who are off-campus. Every computer on the Hamilton network still must be secured and virus protected to be protected against other computers on the internal network.
Introduction
Among Hamilton's information technology priorities is the maintenance of a safe and secure computing environment. Historically, the risk of malicious packets making it into the College network has been relatively high. The assets at risk from targeted attacks against the network include data/information, software and hardware services, including access to the Internet and access to central servers are also at risk. Often, the data that is stored on such servers are the true targets of attackers.
The College's Perimeter Firewall must allow access to protected resources from authorized users located outside the firewall (users on the Internet). An increasing number of users work at home or while traveling. Research collaborators may also need to enter the Hamilton network from remote hosts. While this method does protect against many intrusions, it is not bullet proof. When a violation is suspected, the firewall architecture has logging capabilities to provide forensic information.
Information Technology Services (ITS) designed the Perimeter Firewall Policy to effectively enable the security control mechanisms found within the Perimeter Firewall. Consistent with all College information technology policies, the Perimeter Firewall Policy adheres to the College's General Policies on the Use of Information Technology.
A Perimeter Firewall is the first line of protection in the campus network. Similar to most modern hotels, one can enter and walk around many areas of the hotel such as the lobby unrestricted; however, to access a particular resource, such as a hotel room, one needs a key. In addition to the perimeter firewall which ITS will be maintaining, individuals and departmental system administrators are advised to make their desktop and server systems as secure as possible through a "deny everything, permit on exception" firewall or system configuration approach. System administrators are encouraged to weigh the merit of placing firewall software on departmental servers and desktop machines. Host firewalls can block port scanners, protect against known exploits, log suspicious events and evaluate configurations.
Responsibilities
The Network and Telecommunications Team of ITS is responsible for implementing and maintaining the College network perimeter firewall. Therefore, ITS is also responsible for activities relating to this policy. Responsibility for information systems security on a day-to-day basis is every employee's responsibility. Specific guidance and direction for information systems security is the responsibility of ITS.
Policy for Perimeter Firewall
The Perimeter Firewall permits the following for outbound and inbound Internet traffic:
Outbound - Allow ALL Internet traffic to hosts and services outside of the College with the exception of known security vulnerabilities (see below). This allows anyone connected to the Hamilton Network to utilize all services on the Internet with the exception of known vulnerabilities.
Inbound - Only specific services which support the College mission will be allowed to be accessed from the Internet.
The chart below identifies the most common services used for Internet communications within the Hamilton environment. The following is a limited explanation for each column:
Server Functions and Services - This a listing of the most common Internet services used on the College file servers to support the mission and business of the College.
Hamilton Network to Internet - All traffic originating from a College computer to an external host has no firewall policies applied except for known security vulnerabilities which are described in the chart below.
Internet to Hamilton Network - All traffic originating from a computer on the Internet (somewhere off-campus) to a computer on the Hamilton network is only allowed into the following systems.
Hamilton Network to the Internet:
Services which are NOT allowed
Internet to Hamilton Network:
Services which ARE allowed
All Microsoft Networking Protocols
Network Monitoring Protocols
UNIX File System Protocols
Virus Related Protocols
Spyware Related Protocols
(MarketScore Spyware)
Hamilton E-mail Server
Hamilton Web Server
Blackboard
SSS (FTP Only)
Software (FTP Only)
WebAdvisor
Citrix Statistics Applications
Library Catalog and Databases
ListServ Mailing Lists
Remote Desktop to Any OSX and Windows XP System
Other Departmental Servers
Operational Procedures
Faculty, staff, and students may request access from the Internet for a service inside Hamilton for a new or existing server. These requests must be submitted in writing and need to include a rationale for the request by submitting the Firewall Service Security Policy Modification Form. It is recommended that faculty, staff, and students submit the request through the ITS Help Desk.
The Network and Telecommunications Services Team and Vice President for Information Technology will evaluate the risk of opening the firewall to accommodate requests. Where the risk is acceptable, granting of requests will be dependent on network infrastructure limitations and the availability of required resources to implement the request. If the risk associated with a given request is deemed objectionable, then an explanation of the associated risks will be provided to the original requestor and alternative solutions will be explored.
If during the implementation it is determined that the original request does not provide the functionality to meet the unit's business need, then the Network and Telecommunications Services Team will, on a short-term basis, provide open access through the firewall. Subsequently, long-term, the Network and Telecommunications Services Team will work with the requestor to determine exactly what ports are needed to meet the unit's business needs.
Certain mission-critical functions require outside vendors and other entities to have secured and limited access to departmental network resources from the Internet to Hamilton. This access needs to be approved by either a director or department chair and then coordinated through Network and Telecommunications Services Team by submission of the Firewall Service Security Policy Modification Form.
If the original requestor considers the solution to be unsatisfactory, the request may be appealed to the Vice President for Information Technology.
Turn around time for a request of common services listed will be approximately 2 business days from the receipt of the Modification Form. Common Services include:
FTP
Telnet/SSH
SMTP
HTTP/HTTPS
Turn around time of a request for any other service will be no more than 5-10 business days. This additional time is needed to investigate any risk associated to the College.
Policies - Reporting Critical Service Outages
Policy
During normal business hours (Monday - Friday, 8:30 a.m. - 4:30 p.m.), members of the College community should notify the ITS Helpdesk (x4181) of suspected problems with computers, networks, and related information technology resources. The Helpdesk will investigate the problem and determine corrective action. If the Helpdesk staff determines that the problem is related to the campus network or a server they will notify ITS personnel who will take appropriate action. Resolution of critical service outages (defined below) will be a top ITS priority and will be resolved in a timely manner. Non-critical problems will be investigated and resolved as soon as is feasible.
Outside of business hours and on college holidays suspected critical service outages should be reported as follows:
4:30 p.m. - 10 p.m. (Monday - Friday) and
10 a.m. - 10 p.m., Saturday and Sunday
Any suspected critical service outages should be reported to the student on duty in the Burke Computer Lab (x 5672) The student will follow prescribed diagnostic routines to determine if the problem is indeed of a critical nature. If so, s/he will call the appropriate ITS staff member to resolve the problem. No member of the community should call ITS staff outside of normal business hours.
Outside of these times, suspected critical service outages should be reported at the next designated time the following day.
A critical service outage is defined as one or more of the following:
Failure of the campus network equipment or Internet connection making it impossible for a majority of users to access on-campus or off-campus resources.
Campus-wide printing failure (not individual printers).
Failure of a majority of computers in a public computer lab.
Failure of the campus web server affecting the entire campus.
Failure of the campus telephone system making it impossible for a majority of users to make outgoing calls or receive incoming calls.
Failure of the college e-mail system affecting the entire campus.
Failure of the college administrative system affecting the entire campus.
Policies - Responsible Use of Networks and Computer Facilities
Policy
Hamilton College is a private institution fully committed to the ideals of academic freedom, freedom of expression, and cultural diversity. At the same time, inappropriate behavior and malicious misuse of computing resources that in any way degrades the College equipment and services or violates the rights of others in the community is strictly prohibited. Personal use of these systems for other than work-related matters should be minimal and limited so that it does not incur additional cost to the College, does not prevent the employee from attending to and completing work effectively and efficiently, and does not preclude others with work-related needs from using the resources, including the shared campus and Internet bandwidth.
Individual Responsibility
While ITS is responsible for monitoring the use of computer systems, it is also the responsibility of all individuals in the Hamilton community to urge their peers and colleagues to use the network and systems appropriately. This is the only way that the integrity and availability of the network and systems can be ensured for everyone. Each member of the community is responsible for using only those accounts or computers for which he or she has authorization and is responsible for protecting all passwords. Individual responsibility includes respecting the rights of other users. Individuals are urged to report unauthorized use of computers, networks, or other ITS facilities on campus by calling the ITS e-mail administrator or notifying the Vice President for Information Technology.
Institutional Privileges
Hamilton College reserves the right to allocate resources in different ways in order to achieve maximum usage. To accomplish this, the system administrators may suspend or terminate privileges of individuals without notice if malicious misuse or use inconsistent with this policy, any other College policy, or applicable law is discovered. Privileges may also be suspended, without notice, to meet time-dependent, critical operational needs. System administrators may also limit the number of messages or files that each user has in order to keep the system functioning.
Legal Compliance
All existing federal and state laws and College regulations and policies apply to the use of computing resources and all users of such resources are required to be in compliance with all laws, regulations and policies at all times. This includes not only those laws and regulations that are specific to computers and networks, but also those that apply generally to personal conduct. As such, any of these resources may be subject to review by designated College personnel in accordance with College policies.
Policies - Wireless Networking
Policy
Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed.
The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue.
What is the Hamilton Wireless Network?
A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications.
Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed.
Where can I use Wireless Networking?
ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007.
How much does it cost?
You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale. Other electronic stores also sell wireless network adapters.
What wireless adapters are supported?
You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.
What things are prohibited?
Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.
Can I get help setting this up?
Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181.
Policies
All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document.
Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each.
Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website.
Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers.
ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus.
In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
Your Hamilton College Electronic Resources Account
Policy
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Large Format Poster Support Models
Posters
We have several support models available for large format poster assignments in courses. Faculty can work with instructional technologist to find the model and process that best suits their needs and assignment goals.
Model A
Large Format (34x44) posters for assignments including visual literacy learning goals.
Faculty member is offered a coordinated support meeting with members of HILLgroup to plan project and timeline.
Faculty member works through poster authoring process and project assigned to students.
Faculty member is offered the following planned support from ITS:
Workshop on visual literacy and design.
Workshop or authoring lab on PowerPoint (PPT) for Large Format Printing (LFP).
Open lab for scanning images.
Open lab for proofing posters.
Printing appointments for students.
Model B
Large Format (34x44) posters based on a clearly defined outcome – science posters, templates, etc.
Faculty member is offered a coordinated support meeting with members of HILLgroup to plan project and timeline.
Faculty member is offered the following planned support from ITS:
Workshop or authoring lab on PowerPoint (PPT) for Large Format Printing (LFP).
Open lab for scanning images.
Open lab for proofing posters.
Printing appointments for students.
Model C
Tiles or small posters (11x17). Tiles may work well for groups working on a poster if each person in the group is responsible for a tile and also for coordinating their work with others submitting tiles to the group.
Faculty member is offered a coordinated support meeting with members of HILLgroup to plan project and timeline.
Faculty member is offered the following planned support from ITS:
Workshop or authoring lab on PowerPoint (PPT) for Large Format Printing (LFP).
Open lab for scanning images.
Open lab for final printing.
Model D
Large Format (34x44) posters printed by Instructional Technology Support Services Team (ITSST) staff but students are trained on authoring by their faculty member. The faculty member sends ITSST burned CDs of the student’s final posters in PDF format.
Faculty member will meet with ITSST professional staff and work through the process of poster creation in large format posters. This step can be waived if the faculty member has been through the entire process with us in the past year. In this step, we will provide information on our procedures, available printing dates, and “how to” documents to be distributed to their students. We will establish a timeline for printing posters for their course. The final product of this step will be a written agreement recording the production timeline for the course, and the number of posters to be printed.
A CD of final PDFs will be delivered to ITSST for printing. No printing or proofing appointments will be scheduled. ITSST will not reprint or troubleshoot files if errors occur.
Model E
We will research outsourcing options.
Definition of Planned Support "Events"
Workshop on Visual Literacy and Design
This is an interactive workshop on graphic design principles in terms of visual literacy and communication in the medium of a large format poster. Students get tips on ways to present their research so that their posters reflect scholarly effort, and visual communication design and are aesthetically pleasing. The workshop covers the use of color, images, graphs, text, etc. in a poster project. (1.5 hrs)
Workshop on PowerPoint for Large Format Printing
Students learn how to setup and author a poster in Microsoft PowerPoint. This workshop focuses particularly on the special considerations and differences in using PowerPoint to create a poster as opposed to a slide show. (1 hr)
Authoring Lab on PowerPoint for Large Format Printing
An authoring lab can be offered in place of a workshop (see above) as a time for students to ask questions of the Instructional Technology Support Services Team (ITSST) staff, their faculty member and their reference liaison. Since the goal in these sessions is to have the students leave with a draft of their final poster, they are only effective if most of the students in a particular course have already researched their topics, drafted the text components of their poster and begun selection of the types of graphics they wish to use. These labs are dependent upon the faculty member being present to help guide the students and answer discipline based authoring questions. (1.5-2 hrs)
Open Lab for Scanning Images
These open labs are selected blocks of time when students can come in to the MPC and receive 1-on-1 assistance in scanning images for their poster. The scanning labs focus on proper image size, resolution, scanning settings and basic editing. (2-3hrs)
Open Lab for Proofing Posters
These open labs are selected blocks of time when students can come in to the MPC and receive an 11"x17" proof of their final poster. Proofing labs generally occur one week prior to the assignment due date. This gives the students an opportunity to make corrections and consult with their professor before the final printing appointment. (2-3 hrs)
Printing Appointments for Students
One hour time slots for printing appointments are scheduled for the students to print the final copies of their posters. Students are expected to arrive at the appointment on time, with a completed PowerPoint file, saved to their SSS account. At the appointment, an ITS staff member will convert the PPT file to a PDF and print an 11"x17" proof of the poster. Once the student has approved the proof, the staff member will print the final large format poster. (1-hr/student or group)
Large Format Posters General Policies and Procedures
Posters
Poster Presentations/Large Format Printing
Hamilton's Multimedia Presentation Center (MPC) offers support for large format poster presentations for academic and scholarly use. Poster presentations are an effective way for students in all disciplines to demonstrate their knowledge using both traditional and visual elements. Faculty and students alike frequently use large format posters to present research at professional meetings and conferences. As instructional tools, posters can be used to present complex data in visual form.
The process of developing a pedagogically sound poster presentation requires careful planning and coordination with the MPC's Professional Support team and/or the HILLgroup. Courses in which all enrolled students will be expected to create a poster require advanced notice and include instruction from a member of ITSS, ITS's Training Coordinator and/or Reference Librarians. Additionally, appointments are required for the final print using the MPC's equipment. Posters authored by faculty for classroom teaching aides and professional presentations usually require a 1-2 week notice to schedule an appointment. Additional time may be necessary if layout consultation and instruction are required.
We also offer full support for Microsoft PowerPoint, the preferred authoring tool for poster presentations, Adobe Photoshop for presentations with a heavy artistic focus and limited support for Adobe InDesign. Although the MPC doesn't support large format printing for advertisement, announcements or personal use, we can act as a liaison between you and an outside printing vendor to ensure your needs are adequately met.
Detailed documentation on large format printing policies and procedures can be found in the ITS Documentation System. Coordinated support timelines are also available to provide a visual representation of the poster assignment development process for an entire course.
For questions or inquiries about poster presentations or large format printing, please contact the MPC.
Audiovisual Services (AV)
Presentation Support
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Student Organization Account Creation Process
Printing
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Web Print Using PaperCut
Printing
Using the Lite Printing through the Web
In your browser window, enter https://printx:9192.
screenshot
You will receive security message warning.
IE: There is a problem with this website’s security certificate.
Click on Continue to this website.
screenshot
Firefox: Secure Connection Failed.
Click on Or you can add an exception.
screenshot
In the next window that appears, click on Get Security Certificate and then Click on Confirm Security Exception.
screenshot
Enter your network username and password.
Click on Login.
screenshot
On the left side of the screen, click on Web Print.
screenshot
Click on Submit a Job.
screenshot
Select a printer.
Click on 2. Print Options and Account Selection.
screenshot
Enter the number of copies.
Click on 3. Upload Document.
screenshot
Click on Browse.
screenshot
Locate the file you need to print.
Click on Open.
screenshot
Click on Upload & Complete.
screenshot
You’ll see the status of your print jobs.
screenshot
When complete, the status will say Finished: Queued for printing.
screenshot
When complete, you can either click on Submit a Job to print another document, look at past activity, or logout.
screenshot
Audiovisual Services (AV)
R25
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services (AV)
Recording
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services (AV)
Release Forms
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Manual VPN Client Installation for Mac OS X
Remote Access
If you receive a message stating that the web-based installation was unsuccessful, perform a manual installation by following the steps below:
NOTE: ONLY ATTEMPT TO INSTALL THE VPN CLIENT WHILE OFF CAMPUS.
When automatic installation fails, you will be presented with a window that has a link to download the VPN client installer to your computer. Click the Mac OS X 10.4 (intel) link to download the manual installer.
Save the file to your computer. If the file automatically downloads, look for it in your Downloads or Desktop folder.
Double-click on the downloaded file to access the manual installer.
Double-click AnyConnect to initiate the installer.
The installer will open. Click Continue until you are presented with the software licensing agreement. Click Agree to continue.
Make sure only the VPN option is checked, uncheck all other options. Click Continue.
Please note that installing the Web Security or other options could have unintended consequences, like disabling your ability to browse websites.
Click Install.
You will be prompted to enter your credentials. Please enter the credentials for your LOCAL computer and click Install Software.
The software will install. Select Close after the process concludes.
Navigate to your Applications Folder (Select Go > Applications in your Mac's menu bar) and find the Cisco folder.
Open the Cisco AnyConnect Secure Mobility Client app.
When the app opens, type outside.hamilton.edu in the connect field.
Click Connect.
When the Username and Password fields appear, enter your Hamilton credentials.
Click OK.
A dialog window with the warning against unauthorized use will pop-up.
To continue, you must click the Accept button
At this point, you will be connected to all of your normal Hamilton College network resources.
Remember to disconnect your session when you are finished.
Click on the VPN icon on your top menu bar, then click Disconnect.
Using Remote Desktop in Mac OS X to Connect to Windows XP
Remote Access
NOTE: These instructions are for connecting to Windows XP SP2 and 7 from Mac OS X 10.2.8 or later.
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
(Windows 7) On the left taskbar, click on Turn Windows Firewall on or off
Verify that there is a bullet in front of the option On (recommended) (in Windows XP) or Turn on Windows Firewall (in Windows 7)
Windows XP (left) and Windows 7 (right)
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab. In Windows 7, click on Allow a program or feature through Windows Firewall.
Place a check mark in the box in front of Remote Desktop. In Windows 7, scroll down to check that the Domain and Home/Work (Private) is checked for Remote Desktop (for Windows 7 users, complete this step and skip to the section Configuring your Office Computer for Remote Desktop Connection).
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop. If a window labeled Service Settings appears, Click OK.
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring Your Office Computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below. On Windows 7, click on Remote Settings and place a bullet next to Allow connections from computers running any version of Remote Desktop (less secure).　
Windows XP (left) and Windows 7 (right)
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users… or Select Users (Windows 7).
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and connected to the Hamilton Network. You can log off of your computer and leave it turned on or you can lock your desktop while logged on. To lock your computer, press the , , and keys simultaneously, and then click on Lock Computer.
This completes setting up your office computer. These settings will remain in effect and do not need to be repeated.
Installing Remote Desktop Connection on Mac OS X
On your OS X computer, go to Microsoft’s webpage for the Remote Desktop Connection Client for Mac OS X: http://www.microsoft.com/mac/downloads?pid=Mactopia_RDC&fid=68346E0D-44D3-4065-99BB-B664B27EE1F0#viewer
Click on Download Now to download the file.
If your browser asks you what to do with this file, tell it to save the file. If your browser automatically opens the file with Stuffit, skip to step 5.
After the file finishes downloading, go to the location the file was downloaded to (most likely the desktop) and double-click the RDC_2.1.1_ALL.dmg file.
You’ll now have a white volume on your desktop called RDC. Open this white volume if it isn’t already open.
To install the application, double-click on the RDC Installer and follow the instructions to install the application onto your computer.
You should now see the Remote Desktop Connection application on your dock.
Connecting to Your Office Computer from a Remote OS X Computer
Open the Remote Desktop Connection application.
The first time you open the application, the End User License Agreement will pop up. Accept the license agreement. Then a window will pop up asking you to register. Click Register Later. You will not see these windows when you open the program in the future.
In the Computer: field, type the IP address (from step 10 on page 4) for your office computer. Click Connect.
In the Log On to Windows dialog box, type your network username, password, and domain and then click OK.
You may be prompted with the below message. Click Connect. Once connected, go to the RDC menu and select Preferences. Click the Security icon and select Always connect, even if authentication fails. This will remove future message prompts like the one below.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to use it without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if you have one set up.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
When it asks you if you are sure you want to disconnect, click Disconnect.
Using Remote Desktop in Windows XP
Remote Access
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
Verify that there is a bullet in front of the option On (recommended).
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab.
Place a check mark in the box in front of Remote Desktop.
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop.
If a window labeled Service Settings appears, Click OK.
screenshot
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring your office computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below.
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users…
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\mscoones. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\mscoones will change to mscoones. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Obtaining Your Computer Name or IP address
In order to access your office computer remotely, you’ll need your computer’s name (for an on-campus remote desktop session) or your computer’s IP address (for an off-campus remote desktop session).
Computer Name
Click on Start, right-click My Computer and choose Properties.
Click on the Computer Name tab.
Make a note of the Computer description as shown above e.g. PC-15348, and then click on OK. Please note, this should match your computer’s barcode. If you need to access your office computer from off-campus, please follow the steps below to obtain your IP address.
IP Address
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
Connecting to Your Office Computer from a Remote Location
Click on Start, select All Programs, select Accessories, select Communication and then Remote Desktop Connection.
In the Computer: field, type either the IP address or name (barcode – only works from on-campus) for your office computer. Please note, the “pc” can be entered in upper or lower case letters.
Click Connect.
In the Log On to Windows dialog box, type your username, password, and domain and then click OK.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to work at your office computer without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if one is in use.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
Things to Note About Remote Desktop Access
At home your printer is the default printer. To select your office printer, click on the drop-down menu where your printer is listed and select your office printer from the list. Click OK.
Using VPN in Mac OSX
Remote Access
Installation Instructions
To begin your installation, open your web browser. The video demonstration uses Firefox, but you may use any browser.
In the location box, type the URL <https://outside.hamilton.edu>. Note the ‘s’: you must type .
In the login dialog you see,
Enter your Hamilton network ID and password,
Then click Login
Pay attention to the warning regarding unauthorized use.
Remember, this includes family members.
The Cisco AnyConnect VPN Client installer will start automatically.
When the Verify Certificate pop-up dialog appears, click on the Trust button.
Next, a dialog will pop-up with a message indicating an applet from outside.hamilton.edu wants access to your computer.
Click on Allow.
There will be a brief pause, with a Please wait… message,
The VPN Client Downloader will start.
In the pop-up dialog window that asks for a password to allow vpndownloader.app to make changes,
Type the password you use to log into your computer; not necessarily your Hamilton network password.
Click OK
Wait patiently while the installer finishes downloading and configuring the client. This could take a minute or two.
When the installation is finished, a connection to Hamilton will be started automatically.
The Connection Established message includes a screen shot of the icon that you will find on the right side of desktop menu bar.
Click on the icon to verify your connection, or to disconnect when you are finished with your session.
Connecting and Disconnecting
When you want to start a new connection to the VPN,
Navigate to the Cisco folder inside your Applications folder,
Then click on the Cisco AnyConnect VPN Client.
The Cisco AnyConnect Client will open a dialog window.
Be sure that the Connect to: menu displays outside.hamilton.edu,
Then click the Select button.
Next you’ll see a login dialog.
Enter your Hamilton network ID and password,
Then click the Connect button.
A message window with the warning against unauthorized use will drop down.
To continue, you must click the Accept button.
When the connection is complete, a connection message will appear briefly in the upper right corner of your Mac’s desktop.
You will then be connected to the Hamilton VPN.
At this point, you can connect to all of your normal Hamilton College network resources.
If you wish to start a Remote Desktop connection to your office computer, you can safely initiate that session now.
If you wish to connect to one of your network resources, such as your personal folder on ESS,
Simply click on the Go menu in the desktop menu bar,
Then click Connect to Server….
Enter the server address afp://ess and click Connect
In the login dialog that appears, enter your Hamilton network ID and password, then click Connect.
Select users from the volumes list, and click OK.
A connection to the ESS users volume will be started, but it will take quite a while for the folders to download.
Once the folder list is available, you can navigate to your personal folder, and use it just as though you were on campus.
Remember to disconnect your session when you are finished.
Just click on the VPN icon in the desktop menu bar,
Then click Disconnect.
Using VPN in Windows 8
Remote Access
Introduction
The instructions on this page will guide you through installing the VPN client on your Windows 8 computer.
NOTE: The VPN client cannot be installed on a computer connected to the Hamilton network, either via Wi-Fi or a network jack. These instructions should only be followed on an OFF-CAMPUS computer.
Introductory and Instructional Video
This video will help you understand why VPN is being used at Hamilton and will guide you through the installation and use of the VPN client:
VPN Documentation
Remote Access
VPN Documentation Hub
Here you will find VPN client installation instructions and informational videos which will help you get connected to our VPN service and understand the security implications of using the service.
*** Please note that the VPN client is being updated on Thursday, May 23rd. The documentation links will be updated with the new information at that time.
Windows 7 Documentation
Mac OS X Documentation
iPhone and iPad Documentation
There is currently no VPN client for Android devices.
If you have questions or concerns which are not covered within these documents and videos, please give the ITS Help Desk a call at 859-4181 and they'll be happy to support further inquires.
VPN for Remote Desktop
Remote Access
Background
In fall 2011, Hamilton, along with other NY 6 Colleges (Colgate, Union, Skidmore, Hobart and William Smith and St. Lawrence) hired a team of security consultants to assess our network security environment. Among the recommendations were steps to lower our vulnerabilities from the Internet. The first change will be to enhance the security of the use of Remote Desktop.
Who does this affect? Initially, any Hamilton employee connecting to on-campus resources, from off-campus, using a Remote Desktop connection (Mac or Windows).
What: Employees will need to use a secure connection through what is known as a virtual private network (VPN) BEFORE using Remote Desktop. A VPN connection is not required if you want to check your email from off-campus, use My Hamilton or Webadvisor.
Why: To improve our data security. Remote Desktop through an insecure connection is known to be a common point of attack for hackers.
Please direct questions to the Help Desk at 859-4181. Thank you for your help in improving the security of our information environment.
Student Dialing and Voice Mail Instructions
Repair
Student Dialing Instructions
On Campus Calls:
Dial last 4 digit extension number
Local calls:
Dial 9 local number
Local Area Dialing Exchanges:
202,223,225,235,240,266,269,271,272,281,292,327,330,334,335,336,337,338,339,351,356,368,371,381
404,507,520,525,526,527,533,542,557,571,580,607,617,624,709,721,722,723,724,725,728,731,732,733
734,735,736,737,738,739,749,765,768,790,792,793,794,795,796,797,798,799,829,832,838,841,853,859
890,939,941,953
Regional and Long Distance Calls:
(You will need a pre-paid phone card or calling card)
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts
International Calls:
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts. Note: For international calls, you need to enter 011 country code city code (if needed) phone number
Toll Free Calls:
Dial 9 1 800, 855, 866, 877 or 888 phone number
Calling Cards, Credit Cards, and Collect Calls:
Dial 9 1 800, 855, 866, 877 or 888. Access phone number on your card and follow directions
Directory Assistance:
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow instructions
Student Voice Mail Instructions
You may request a personal voice mail box to receive and send messages on your resident room phone line. There is no charge for this service. Email telephone@hamilton.edu with your name, residence and room number.
If you change rooms during the school year, please notify the telephone system administrator at extension 4160 or email telephone@hamilton.edu to move your voice mailbox to your new phone number. For those planning on staying on campus for the summer and wish to retain their voice mailbox please email telephone@hamilton.edu.
To Set up Your Voice Mail Box:
From your own phone dial 4808
Enter temporary pass code: 1111
Follow prompts to record name and greeting
Facts You Should Know:
You keep the same voice mail box for the academic year
Your voice mail box moves with you from room to room
Maximum greeting length: 30 seconds
Maximum message length: 2 minutes
Maximum messages in voice mail box at one time: 20
Days new messages kept: 999 days
Days saved messages kept: 999 days
To Enter Your Voice Mailbox:
From Your Room
Dial 4808
Enter your pass code
From Another Phone on Campus
Dial 4809
Press the # key
Enter the last four digits of your phone number
Follow the prompts
From Off-Campus
Dial 315-859-4809
Press the # key
Enter the last four digits of your phone number
Follow the prompts
Using Your Voice Mail Box:
Retrieve Messages:
Press 1 to listen
Press 2 to pause
Press 3 3 to fast forward to the end
Press 9 to increase the volume
Press # to skip to the next message
Change Pass Code:
Press 4 personal options
Press 2 administrative options
Press 1 pass code
Press 5 personal pass code
Change Greeting:
Press 4 personal options
Press 3 greetings
Press 1 personal greeting
Student Phone Features & Tips, Troubleshooting
and Repair
Each dorm room is equipped with an analog line. You must provide your own phone. If you have requested a voice mailbox and have set it up a new message will be indicated by a stutter dial tone when you lift your handset.
Call Waiting:
Press switchhook / flash button (The switchhook is located where your handset or receiver rests when you hang up. The flash button is a separate button on some phones, used to cut off calls or break off the dial tone.)
Answer a new call
Press switchhook / flash button to return to original call
For Trouble Accessing Your Voice Mail Box:
Call your phone number from another phone to make sure you have set up your voice mailbox on the correct extension.
Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base)
For Trouble Dialing Off Campus:
If making regional or long distance calls, make sure your pre-paid phone card or calling card is active
Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base)
Stutter Dial Tone: indicates a voice mail message
For Static or Noise: Call 4160 or e-mail: telephone@hamilton.edu
For No Dial Tone:
Check all connections
Make sure you are plugged into the voice jack and not the network jack
Try another phone in the jack to make sure it is not your phone. Remember cordless phones need to be charged and have batteries that need replacing
Questions: telephone@hamilton.edu or 1-315-859-4160
Accessing SSS After Graduation
SSS
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Accessing the Academic Server
SSS
Overview
As of June 21st, 2012, the Software and MSS servers have been retired. Files have been transferred to the new Academic server. Below are instructions for accessing files on the new server.
Accessing Files using a Mac
From the main menu bar, select Go - Connect to Server.
In the Connect to Server window, type academic in the Server Address field.
Click the Connect button.
Accessing Files on a Windows PC
From the Start Menu, select Network.
In the address bar of the resulting window, type \\academic.
Press the Enter key on the keyboard.
Backup
SSS
Student Information
ITS Recommendation for students: http://support.apple.com/kb/ht1553
Employee Information
Policy on Information - Personal Data
How to back up using Windows
How to back up using Macintosh
Backup and Restore in Windows 7 for Employees
SSS
Creating a Scheduled Backup and Restoring Files from Backup
Create a New Backup
Navigate to Start - Control Panel - Backup and Restore.
In the Backup and Restore Center, click Set up Backup.
Wait a few seconds for the program to initialize.
When the Set Up Backup Wizard appears, select the Save on a Network button.
In the Select a network location screen:
In the Network Location field, type “\\ess\Users\<$yourusername>,” e.g. \\ess\Users\tfondak.
In the Username: field, type “HAMILTON-D\<$yourusername>,” e.g. HAMILTON-D\tfondak. Type your password in the Password field.
Click OK.
On the screen that appears, choose Next.
On the What do you want to back up? screen, select Let Me Choose. Then click Next.
Uncheck all Data Files and Include a system image of drives (C:)
Scroll down to Local Disk (C:) > Users > Your Username.
Check “Documents”, “Desktop”, “AppData”, “Contacts,” and “Favorites.”
Click Next.
In Review your backup settings, click Change Schedule.
Alter the settings to suit your needs. ITS recommends scheduling a weekly backup that runs shortly before you leave on the last day of your business week, e.g. Friday at 4:00pm. The backup process is brief, so you will be able to shut down your computer at the end of the day without a problem.
Click OK.
In the Review your backup settings screen, select Save Settings and Run Backup.
Your first backup will start and the wizard will close, presenting you with the Backup and Restore Center where you started. You will notice activity: a progress bar will display the status of your backup. Feel free to close the window and resume your work.
Restoring Files from Backup
Navigate to Start > Control Panel > Backup and Restore.
In the Backup and Restore Center, select Restore My Files.
In the window labeled Browse or search your backup for files and folders to restore, select the Browse for Files button.
Find the file you would like to restore by navigating through the folder structure. In the example provided here, I am restoring the file ChromeSetup.exe in my Desktop folder. Note the standard Address Bar on top, which will provide a bread-crumb trail for you to follow through the hierarchy.
Nota bene: You may select multiple files at one time. Click Add Files when finished.
You will return to the File Restore screen. If you need to restore multiple files, feel free to click Browse for Files/Folders and repeat Step 4 until you have selected all of the files you wish to restore.
Click Next when you are ready to restore the files.
Select In the Original Location in response to the question Where do you want to restore your files. This will make the items re-appear in the location whence they were removed.
Feel free to select In the following location and Browse should you wish to restore the files elsewhere.
Select Restore.
Your files will be restored. Select View restored files to access them.
Connecting to SSS in Mac OS X
SSS
On-Campus
This document explains how to connect to the Student Storage Server on Mac OS X computers while on-campus.
Connect to SSS
Make sure that your machine says Finder next to the Apple menu in the upper left corner of the screen. If it doesn’t, click anywhere on your desktop or on the Mac smiley face in the dock.
Click on Go and then Connect to Server.
In the line next to Server Address type sss.hamilton.edu and click Connect.
Mac OS X 10.3 only
Enter your network username and password. Click on Connect.
Select students as the volume you wish to mount and click OK.
Mac OS X 10.3 Mac OS X 10.4 or later
This volume is arranged by class year. Open the folder for your class year and you will find a folder with your username.
Create a desktop alias to your SSS folder
NOTE: This should be done on personal computers only. NEVER create a desktop alias to your SSS folder on a public lab machine!
OS X 10.3 or later - You can add your SSS folder to the sidebar on the left of your Finder window (the window you use to browse for files.) Find your folder and click and drag it into the sidebar in that window. Simply click on the folder in the sidebar to access your SSS folder. If you are not connected, it will prompt you for your username and password.
Click once on your SSS folder (named with your username) to highlight it. Hold down the Apple and Option keys and continue to hold them while you click on this folder and drag it to your desktop. You should see a small curved arrow by your mouse pointer as you drag it. Release the mouse button while the pointer is on your desktop and release the Apple and Option keys after you release the mouse. The alias on your desktop will be a folder with a small arrow in the lower left corner. Simply double click on this alias to access your SSS folder. If you are not connected, it will prompt you for your username and password.
Connecting to SSS in Windows Vista and 7
SSS
For Windows Vista and 7 Only
This document explains how to connect to the Student Storage Server (SSS) with Windows Vista or Windows 7 computers while on-campus. Please note that these instructions will not work off-campus. There are two ways to connect to your SSS folder. The first method, “Mapping a Network Drive”, is appropriate for use on your own computer. The second method, “Connect to SSS Using Windows Explorer”, can be used anywhere on campus.
Mapping a Network Drive
You can map a network drive in Windows Vista or Windows 7 so that you can easily access your SSS space from your own computer.
Click on the Start menu (the button with the Windows Icon in the lower-left of the screen) and then right click on Computer.
Using the left mouse button, select Map network drive… from the menu that appears.
Next to Drive: Choose any letter that is available.
Next to Folder: enter the following: \\sss\students\classyear\username. Substitute your real class year and user login ID where indicated. For example, if your login name is “jdoe” and you are in the class of 2020, you would enter \\sss\students\2020\jdoe
Click in the check box next to Reconnect at logon so that a check mark appears.
Next, click on the link for Connect using a different user name (Vista) or check Connect using different credentials (Windows 7). On Windows 7, click Finish.
Windows Vista (left) and Windows 7 (right)
In the space provided to the right of User name:, enter hamilton-s\userID Substitute your real user ID where indicated. For example, if your login ID is “jdoe”, you will enter hamilton-s\jdoe
In the space provided to the right of Password: enter your Hamilton network password. This is the password you use to log in to a Hamilton lab computer or when you log in to My Hamilton. Click OK.
Windows Vista (left) and Windows 7 (right)
You will be back at the first dialog box pictured after step 6 . Click Finish.
Your SSS folder will be mapped as the drive you specified in step 3. To access it, simply open Computer from the Start menu and it will be listed under Network Location(s).
NOTE: If you are unable to connect in the future, it might be because you have changed network your password. To change the password stored in step 8, repeat the steps above. When you choose the same drive letter you previously selected, you can re-enter the settings for logging in.
Connect to SSS Using Windows Explorer
You can also reach your SSS folder from a Windows Explorer window. Note: “Windows Explorer” is NOT the same thing as Internet Explorer.
To open Windows Explorer, go to your Start button (the round Windows button in the lower left corner of your screen) and click on it.
Next, click on All Programs and find the folder called Accessories. Click to expand that folder.
In the list of items in the Accessories folder, locate Windows Explorer and double click to open it.
At the top of the Windows Explorer screen, in the space where the location appears, enter \\sss\students\classyear\username (substitute your real class year and user ID where indicated). For example, if your user ID is “jdoe” and you are in the Class of 2020, you would enter \\sss\students\2020\jdoe.
Next, press Enter on your keyboard.
A login screen will be presented, similar to the one at the top of this page (step 8). Follow the same procedure outlined there. After doing so, your SSS folder should open.
Connecting to SSS in Windows XP
SSS
On-Campus
This document explains how to connect to the Student Storage Server (SSS) with Windows XP while on-campus.
Mapping a Network Drive
You can map a network drive in Windows XP so that you can easily access your SSS space.
To set up a mapped drive go to Start, right click on My Computer, and select Map Network Drive.
Next to Drive:, set the letter to H: or any other available letter.
Next to Folder:, using your username, enter \\sss\username$. For example, if your name was Abraham Lincoln you would enter \\sss\alincoln$. Check the box to Reconnect at logon. Click on Connect using a different user name.
Using your username, enter hamilton-s\username next to User Name. For example, if your name was Abraham Lincoln, you would enter hamilton-s\alincoln. Enter your network password next to Password. This password is likely to be the same as your e-mail password. If it is not, you can synchronize them following the directions outlined in this document: http://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
After entering the information as outlined above, click OK. You will be back at the first dialog box pictured in step 3. Click Finish. Your SSS folder will be mapped as the drive you specified in step 3. Simply open My Computer and it will be listed under Network Drives.
Using a Run Command
You can also get to your SSS folder by going to Start and clicking on Run. Using your username, enter \\sss\username$. For example, if your name was Abraham Lincoln you would enter \\sss\alincoln$.
A window may pop up asking for your user name and password, much like the one in the figure for step 4 above. Follow the same procedure outlined in step 4 to authenticate. After doing so, your SSS folder should open.
SSS File Manager on the WWW
SSS
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Student Organization Account Creation Process
SSS
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Student Storage Server (SSS)
SSS
Frequently Asked Questions
What is the Student Storage Server?
The Student Storage Server provides each Hamilton College student with 200 Mega Bytes of storage space accessible from any networked computer on campus and any off-campus computer with an internet connection.
What do most students use the SSS for?
Most students use their SSS space to store important documents, such as term papers, resumes, lab reports and PowerPoint presentations. 200 Mega Bytes should be more than adequate for the average student who is saving documents.
Why use the SSS when I can just use a floppy or ZIP disk?
Floppy and ZIP disks are the most vulnerable form of media. Some or all of the data on such disks can be erased due to various environmental conditions such as an increased presence of static electricity. Also, disks have been known to break after just one fall to the floor. The SSS, however, retains the same mobile advantages of a disk, but with much more security. Your files on the SSS are backed up to a tape drive every night and there is no disk for you to accidentally drop. Moreover, the SSS is kept free of viruses by anti-virus software. The chances of your data being lost or corrupted on a disk are exponentially higher than when using the Student Storage Server.
Once I’ve gotten the SSS set up on my computer, how do I use it?
If you are using a PC, using the SSS is just like using a floppy disk. Instead of saving a document to your A: or C: drive, you will be saving documents to your SSS folder. On a Mac, you would simply connect to the SSS through the Network and a drive will appear on your desktop.
OK, I’m convinced, how do I set up my computer to use the SSS?
The process for setting up your computer to use the SSS drive varies by which operating system you are using. No matter what operating system you are using, however, you will need your SSS/Network password. If you do not have this, or are not sure of what it is, you can reset it to match your e-mail password. Refer to this document on how to do this: http://www.hamilton.edu/college/its/documentation/E-mail/General/External/HTO-SynchronizePasswords-ALL.pdf
Otherwise, refer to the following instructions:
Mac OS X:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-OSX.doc
Windows XP:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-XP.doc
Configuring Computer for Skype
Skype
Other Videoconferencing Documents
Create a High-Quality Videoconference
Videoconferencing for Students
Videoconferencing for Employees
Videoconferencing using Skype
Skype
Procedures
All participants need a Skype Account and the software installed on their computer.
Obtaining a Skype Account
In your internet browser, navigate to http://www.skype.com;
Click the Join Skype button in the upper-right-hand corner;
Fill in the form that appears;
Click I agree - Continue at the bottom of the form (if you do agree - read the form);
Your Skype account now exists.
Downloading and Installing Skype
In your internet browser, navigate to http://www.skype.com;
Click Get Skype near the top of the page;
Select your platform (i.e. Mac, Windows, or Linux;)
Click Download Skype;
Sign in using your Skype credentials;
Wait for the download to commence and finish;
Install Skype using the downloaded installer (it should be a relatively straightforward affair;)
Skype will automatically launch--log in to continue;
To avoid any network problems, follow this guide to configure your computer's firewall to work properly with Skype.
Connecting with other Skype users
After launching and logging into Skype, select the Contacts tab;
Click Add Contact in the upper-right-hand corner of the Skype window;
Input into the search field the Skype username of the person with whom you're trying to connect;
Select the correct result from the list;
An invitation will be sent--after being accepted, you will see them in your contacts list;
Double-click their name to start a text chat with that individual--other chat options will be available in the screen that follows;
The call options will be in the upper-right-hand corner of the contact window--click the default option or select another option from the pull-down menu (located under the chevron).
Installing Sophos Anti-Virus on Windows for Employees Only
Software
For Off-Campus Use
NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos.
NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system:
Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button.
Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button.
Downloading Sophos
Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7).
In Windows Explorer’s address line type ftp://software.hamilton.edu
For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name.
Enter your Hamilton network password in the Password box.
Click Log On.
If you receive the following alert, click Unblock.
Open the Sophos folder, and then open the interchk folder.
Drag the file savw_95_sa_sfx.exe to the desktop of your computer.
Close Windows Explorer.
Installing Sophos
To install Sophos on your computer see the steps for the operating system you are running.
Windaws XP - double click on savw_95_sa_sfx.exe then click Run.
Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator.
When the installation wizard appears, click Install.
Click Next.
Agree to the License agreement and click Next.
Click Next to create the folder.
To configure Sophos automatic updating please type in the following:
In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp
In Username type in hamilton-d\username. Your username is your network ID name.
In Password type in your hamilton network password.
Confirm password type in your hamilton network password.
Click Next.
Uncheck the box next to Remove third-party security software and click Next.
Click Next.
Click Next.
Click Finish to complete the installation.
Introduction to Qualtrics
Software
What is Qualtrics?
Qualtrics is a suite of services used by Hamilton College to develop and support all aspects of forms and surveys. Various departments, including ITS, the Career Center, the Writing Center, and the Psychology Department already use it. It possesses an incredibly robust set of features to collect and analyze data either within itself, or by downloading datasets into Excel and SPSS.
How do I create an account?
Contact ITS Course Support (course-support@hamilton.edu, x4877) to get an Access Code.
Go to hamilton.qualtrics.com, and select Please click here to create an account.
Enter your e-mail address and select a password, and click get started!
Select Hamilton College as the Educational Institution, and click finish.
Enter your access code, and click go. (NOTE: Do NOT press sign up now. That will create a trial account that will be deleted).
Qualtrics Support
Qualtrics has an expansive help suite called "Qualtrics University." To access it, select get help from any screen in Qualtrics. Some specific pages are listed below:
Creating a Survey
Distributing a Survey Link
Inviting Collaborators
View Results
Downloading Data
Creating Panels
Creating Samples of a Panel
How to Change Your Password in Sophos
Sophos
For personally owned computers
Purpose
This document is for users who have changed their Hamilton network password (the password you use when logging in to Hamilton-owned computers in labs or offices.) NOTE: If you used the “Change Password Form” in My Hamilton to change your e-mail password, it also changed your network password. Sophos will not automatically detect your new password and until you execute the steps below, Sophos will be unable to receive critical virus updates.
Windows
1. Click on your Start button (lower left corner of your screen) and choose All Programs.
2. Open the Sophos folder in the list of programs and then select the Sophos Endpoint Security and Control folder. Within that folder, select the Sophos Endpoint Security and Control program.
3. From the Sophos menu, select Configure, and then choose the Configure Updating button.
4. In the window labeled Properties for Sophos AutoUpdate (see below) select the Primary location tab.
5. In the boxes labeled Password: and Confirm password: please enter your new network password.
6. Click OK to close the Sophos Endpoint Security and Control window.
Macintosh
1. Click on the black Sophos shield located in the Apple Menu bar near the clock in the upper right corner.
2. Select Open Preferences from the drop-down menu.
3. Verify that the padlock located in the lower left hand corner is not locked (see below). If it is locked, please click on the padlock and type in your computer’s password.
a. Click OK to close the authentication window.
4. Click on the icon labeled AutoUpdate at the top of the AutoUpdate window (see below).
5. In the Primary Location section at the top, in the box labeled Password:, please enter your new password.
6. Quit this screen by clicking on the red dot and then go to the Sophos Anti-Virus menu (next to your Apple menu icon) and select Quit Sophos Anti-Virus.
Installing Sophos Anti-Virus on Windows for Employees Only
Sophos
For Off-Campus Use
NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos.
NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system:
Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button.
Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button.
Downloading Sophos
Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7).
In Windows Explorer’s address line type ftp://software.hamilton.edu
For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name.
Enter your Hamilton network password in the Password box.
Click Log On.
If you receive the following alert, click Unblock.
Open the Sophos folder, and then open the interchk folder.
Drag the file savw_95_sa_sfx.exe to the desktop of your computer.
Close Windows Explorer.
Installing Sophos
To install Sophos on your computer see the steps for the operating system you are running.
Windaws XP - double click on savw_95_sa_sfx.exe then click Run.
Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator.
When the installation wizard appears, click Install.
Click Next.
Agree to the License agreement and click Next.
Click Next to create the folder.
To configure Sophos automatic updating please type in the following:
In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp
In Username type in hamilton-d\username. Your username is your network ID name.
In Password type in your hamilton network password.
Confirm password type in your hamilton network password.
Click Next.
Uncheck the box next to Remove third-party security software and click Next.
Click Next.
Click Next.
Click Finish to complete the installation.
Audiovisual Services (AV)
Sound Support
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services (AV)
Streaming
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Introduction to Qualtrics
Survey Manager
What is Qualtrics?
Qualtrics is a suite of services used by Hamilton College to develop and support all aspects of forms and surveys. Various departments, including ITS, the Career Center, the Writing Center, and the Psychology Department already use it. It possesses an incredibly robust set of features to collect and analyze data either within itself, or by downloading datasets into Excel and SPSS.
How do I create an account?
Contact ITS Course Support (course-support@hamilton.edu, x4877) to get an Access Code.
Go to hamilton.qualtrics.com, and select Please click here to create an account.
Enter your e-mail address and select a password, and click get started!
Select Hamilton College as the Educational Institution, and click finish.
Enter your access code, and click go. (NOTE: Do NOT press sign up now. That will create a trial account that will be deleted).
Qualtrics Support
Qualtrics has an expansive help suite called "Qualtrics University." To access it, select get help from any screen in Qualtrics. Some specific pages are listed below:
Creating a Survey
Distributing a Survey Link
Inviting Collaborators
View Results
Downloading Data
Creating Panels
Creating Samples of a Panel
Audiovisual Services (AV)
TE Classroom
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Professional-Grade Videoconference
Tandberg
Professional-Grade Videoconferences
What is meant by "Professional-Grade Videoconference:"
Professional-Grade Videoconferences are unparalleled, high-quality videoconference calls facilitated by even-more-sophisticated hardware and support.
How are Professional-Grade Videoconferences handled differently?
The process for configuring and running a Professional-Grade Videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo:
All participants in the call must have specialized(e.g. those provided by the Tandberg, Polycom, Cisco, and Lifesize companies) equipment or rent time at a facility equipped with such specialized units;
There is a fee for using this service;
Audio and Video quality exceed any solution available on individual computers with webcams and/or microphones;
Tandberg units at Hamilton are stationed on one videoconference cart and permanently stationed in Spencer House, the Levitt Center, and the Taylor Science Center;
Professional-Grade Videoconferences absolutely must be directly supported by a member of Audiovisual Services.
How can I tell if I should use the Professional-Grade Videoconference Option?
ITS recommends a Professional-Grade Videoconference only for highest-priority calls (e.g final interviews for a high-ranking position;)
Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users;
And, as always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120.
I need to use the Professional-Grade Videoconference option. What should I do?
Faculty must fill out the PROFESSIONAL-GRADE VIDEOCONFERENCE REQUEST FORM (Needed);
Staff may use a Professional-Grade Videoconference solution for interviews with prospective employers, but the request must be initiated at Human Resources.
Students may use the Professional-Grade Videoconference option for interviews with prospective employers, but the request must be initiated at the Career Center.
Getting Started With Information Technology
Telephone
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Network and Telephone Services Home Page
Telephone
Network and Telecommunications Services
Team Mission
Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
Student Dialing and Voice Mail Instructions
Telephone
Student Dialing Instructions
On Campus Calls:
Dial last 4 digit extension number
Local calls:
Dial 9 local number
Local Area Dialing Exchanges:
202,223,225,235,240,266,269,271,272,281,292,327,330,334,335,336,337,338,339,351,356,368,371,381
404,507,520,525,526,527,533,542,557,571,580,607,617,624,709,721,722,723,724,725,728,731,732,733
734,735,736,737,738,739,749,765,768,790,792,793,794,795,796,797,798,799,829,832,838,841,853,859
890,939,941,953
Regional and Long Distance Calls:
(You will need a pre-paid phone card or calling card)
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts
International Calls:
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts. Note: For international calls, you need to enter 011 country code city code (if needed) phone number
Toll Free Calls:
Dial 9 1 800, 855, 866, 877 or 888 phone number
Calling Cards, Credit Cards, and Collect Calls:
Dial 9 1 800, 855, 866, 877 or 888. Access phone number on your card and follow directions
Directory Assistance:
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow instructions
Student Voice Mail Instructions
You may request a personal voice mail box to receive and send messages on your resident room phone line. There is no charge for this service. Email telephone@hamilton.edu with your name, residence and room number.
If you change rooms during the school year, please notify the telephone system administrator at extension 4160 or email telephone@hamilton.edu to move your voice mailbox to your new phone number. For those planning on staying on campus for the summer and wish to retain their voice mailbox please email telephone@hamilton.edu.
To Set up Your Voice Mail Box:
From your own phone dial 4808
Enter temporary pass code: 1111
Follow prompts to record name and greeting
Facts You Should Know:
You keep the same voice mail box for the academic year
Your voice mail box moves with you from room to room
Maximum greeting length: 30 seconds
Maximum message length: 2 minutes
Maximum messages in voice mail box at one time: 20
Days new messages kept: 999 days
Days saved messages kept: 999 days
To Enter Your Voice Mailbox:
From Your Room
Dial 4808
Enter your pass code
From Another Phone on Campus
Dial 4809
Press the # key
Enter the last four digits of your phone number
Follow the prompts
From Off-Campus
Dial 315-859-4809
Press the # key
Enter the last four digits of your phone number
Follow the prompts
Using Your Voice Mail Box:
Retrieve Messages:
Press 1 to listen
Press 2 to pause
Press 3 3 to fast forward to the end
Press 9 to increase the volume
Press # to skip to the next message
Change Pass Code:
Press 4 personal options
Press 2 administrative options
Press 1 pass code
Press 5 personal pass code
Change Greeting:
Press 4 personal options
Press 3 greetings
Press 1 personal greeting
Student Phone Features & Tips, Troubleshooting
and Repair
Each dorm room is equipped with an analog line. You must provide your own phone. If you have requested a voice mailbox and have set it up a new message will be indicated by a stutter dial tone when you lift your handset.
Call Waiting:
Press switchhook / flash button (The switchhook is located where your handset or receiver rests when you hang up. The flash button is a separate button on some phones, used to cut off calls or break off the dial tone.)
Answer a new call
Press switchhook / flash button to return to original call
For Trouble Accessing Your Voice Mail Box:
Call your phone number from another phone to make sure you have set up your voice mailbox on the correct extension.
Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base)
For Trouble Dialing Off Campus:
If making regional or long distance calls, make sure your pre-paid phone card or calling card is active
Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base)
Stutter Dial Tone: indicates a voice mail message
For Static or Noise: Call 4160 or e-mail: telephone@hamilton.edu
For No Dial Tone:
Check all connections
Make sure you are plugged into the voice jack and not the network jack
Try another phone in the jack to make sure it is not your phone. Remember cordless phones need to be charged and have batteries that need replacing
Questions: telephone@hamilton.edu or 1-315-859-4160
Student Phone Services
Telephone
Student Phone Services
OverviewIn-Room Phone and Voice Mail Info Every residence hall room has the capability of having a telephone line on the College Telephone System. However, students that have cellular phones typically use their cell phones for all their telephone needs. If you feel you would need a college phone line in your room please email telephone@hamilton.edu with your name, residence and room number. Also indicate if you would like to have a voice mailbox on the College Messaging System or if you intend to use your own answering machine. You must provide your own analog telephone. From your phone line in your room on-campus dialing and local dialing is free. Regional, long distance and international calls require a pre-paid phone card or a calling card with a toll free (800/888) access number. The College Bookstore has phone cards for sale. Of course, you can also purchase phone cards from other area stores and on many web sites. ITS does not provide any support for Internet capable phone services, and we do not guarantee they will work on the campus network. We do not recommend that students use such services. Cellular Service Info The College does not have a contractual agreement with any cellular carriers. AT&T Wireless and Verizon Wireless are the two recommended vendors for service on our campus and in our area. Cellular service agreements can be acquired at the local stores The College Bookstore offers pre-paid cellular air time minutes. AT&T Wireless offers a Hamilton College student discount of 16% of their personal service plan. The account must be in the student's name. To apply for the discount visit online http://www.att.com/wireless/hamiltonstudents or visit the main local AT&T Store 4874 Commercial Drive New York Mills, NY 13417 You will need the following code 02928897 and your Hamilton College Id card
Dialing & Voice Mail Instructions
Phone Installations & Problem Reporting
Questions: telephone@hamilton.edu or 1-315-859-4160
Telephone Services Main Page
Telephone
Telephone Services
Employee Telephone InformationEmployee Phones Employee Voice Mail
Student Telephone Information
Network Information Hotline: 315-859-4050
Phone Services: 315-859-4160Fax: 315-859-4185
You can email the Telephone Services Team at: telephone@hamilton.edu
Return to Network & Telecommunications Home Page
Adding New Students to the Transition System
Transition
Before You Start:
Fall Admit new students typically enter the transition process in Mid-May. Spring admits typically enter the process in Mid-September.
User accounts have already been created by Debby Quayle. You will need for her to provide an export containing username, password and Colleague ID. There is typically an export \\ess\its\Account Details\Students\Class of {year} but it's not always accurate. Ask her to double-check.
New Student user acounts must have the New Students group membership assigned to them. This is typically done during the bulk new student upload process, but occasionally when an individual account is added it doesn't have this group membership assigned.
New Students must be included in the Student LDAP nightly job in order to have the Students group membership assigned. They will need to have records in the file CIS generates at \\polaris\hamiltonweb\fileexchange\scheduledjobs\LDAPF. Make sure new students are in the student_ldap table. If not, ask CIS to include them then run https://preview.hamilton.edu/applications/scheduledtasks/studentldap.cfm.
Steps to Bulk-Add New Students to Transition Process
Update the following settings in /myhamilton/parameters.cfm as appropriate:
showNewStudents (Anne Riffle)
showNewStudentsTerms
newStudentOldAccountExpiration
newStudentJanuaryOldAccountExpiration
placementexamdeadline (Anne Riffle)
roomhidestart (Jean Burke)
roomhideend (Jean Burke)
Obtain import file Debby Quayle provides and import it into the portal_users_transition table. Be sure to replace the existing records.
Spot check your work by logging into My Hamilton as a few new students. Keep in mind that you may need to manipulate the showNewStudents variable to temporarily access the system.
Notes
The transition page will likely need to be reviewed and updated (Esena Jackson)
In May, the Campus Life Tour is the first step in the transition process. In September the Advising Tour is the first step. Esena will likely have updates to them.
Late additions to the transtition process are managed using the Add Students feature in the Advising Tour SiteManager module, located at https://my.hamilton.edu/sitemanager/myapps.cfm. During the Campus Life Tour Cindy Reynolds manages additions and during the Advising Tour Anne Riffle manages them.
Ellucian (Datatel) Colleague User Accounts
User Accounts
Colleague and Colleague Advancement User Access Information:
Security access for Colleague user accounts should be requested through the Department Security Manager (DSM) for the employee's area.
The employee should read the Administrative Systems Security Policy & Procedures document, and print the last page to sign and submit to Marty Sweeney, ITS, Burke Library.
Department Security Manager Information
Administrative Information Systems Security Policy & Procedures
Administrative Account Request Form
How to Change Your Password in Sophos
User Accounts
For personally owned computers
Purpose
This document is for users who have changed their Hamilton network password (the password you use when logging in to Hamilton-owned computers in labs or offices.) NOTE: If you used the “Change Password Form” in My Hamilton to change your e-mail password, it also changed your network password. Sophos will not automatically detect your new password and until you execute the steps below, Sophos will be unable to receive critical virus updates.
Windows
1. Click on your Start button (lower left corner of your screen) and choose All Programs.
2. Open the Sophos folder in the list of programs and then select the Sophos Endpoint Security and Control folder. Within that folder, select the Sophos Endpoint Security and Control program.
3. From the Sophos menu, select Configure, and then choose the Configure Updating button.
4. In the window labeled Properties for Sophos AutoUpdate (see below) select the Primary location tab.
5. In the boxes labeled Password: and Confirm password: please enter your new network password.
6. Click OK to close the Sophos Endpoint Security and Control window.
Macintosh
1. Click on the black Sophos shield located in the Apple Menu bar near the clock in the upper right corner.
2. Select Open Preferences from the drop-down menu.
3. Verify that the padlock located in the lower left hand corner is not locked (see below). If it is locked, please click on the padlock and type in your computer’s password.
a. Click OK to close the authentication window.
4. Click on the icon labeled AutoUpdate at the top of the AutoUpdate window (see below).
5. In the Primary Location section at the top, in the box labeled Password:, please enter your new password.
6. Quit this screen by clicking on the red dot and then go to the Sophos Anti-Virus menu (next to your Apple menu icon) and select Quit Sophos Anti-Virus.
Web Support
User Accounts
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Your Hamilton College Electronic Resources Account
User Accounts
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Audiovisual Services (AV)
VHS
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Audiovisual Services Duplication Policy
VHS
Audiovisual Services
Duplication Policy
Charges for Duplication Services
AVS does not accept cash or Transfer of Funds (paper) forms.
AVS will ask requesters for an account number. We submit billings monthly through the Business Office. If you have questions about this method of payment, please contact Tim Hicks or Forrest Warner.
Students must pay for their copies in advance by writing a check, payable to Trustees of Hamilton College.
Billing Policies
For a new academic event that AVS is recording for you, up to 3 copies will be provided to the original requesting department at no charge. Any copies above and beyond these 3 copies will be charged at the rates below. Copies made for additional requesters will be billed at the rates below.
The first copy of a student's senior project will be given at no charge. All additional requests will be charged at the rates below.
For media which must be shipped, a minimum $5.00 shipping and handling fee will be added.
Prices for Copies
Type of copy
Any number of copies, each
Sets in multiple-disc cases
DVD or CD w/ case
$3.00
Calculated on an individual basis
Mini-DV tape, 80min.
10.00
-
Mastering, Editing and Turnaround Time
Duplication (a straight copy made by AVS with no editing work involved) 1-10 copies take 2-3 working days. 10-50 copies 3-5 working days. 50 copies 5-10 working days.
Mastering footage (anything that must be edited to another format) 5-10 working days.
Major projects (dance performances, theater production, multiple camera events) requiring editing work may take 3 to 4 weeks to complete.
Please Note
No media carrying a Copyright will be duplicated by AVS.
AVS will copy from VHS, DVD, CD, and/or digital formats.
AVS no longer provides duplication service for personal work.
To purchase blank media, go to the College Store or Staples, etc.
Return to Audiovisual Services home
Manual VPN Client Installation for Mac OS X
VPN
If you receive a message stating that the web-based installation was unsuccessful, perform a manual installation by following the steps below:
NOTE: ONLY ATTEMPT TO INSTALL THE VPN CLIENT WHILE OFF CAMPUS.
When automatic installation fails, you will be presented with a window that has a link to download the VPN client installer to your computer. Click the Mac OS X 10.4 (intel) link to download the manual installer.
Save the file to your computer. If the file automatically downloads, look for it in your Downloads or Desktop folder.
Double-click on the downloaded file to access the manual installer.
Double-click AnyConnect to initiate the installer.
The installer will open. Click Continue until you are presented with the software licensing agreement. Click Agree to continue.
Make sure only the VPN option is checked, uncheck all other options. Click Continue.
Please note that installing the Web Security or other options could have unintended consequences, like disabling your ability to browse websites.
Click Install.
You will be prompted to enter your credentials. Please enter the credentials for your LOCAL computer and click Install Software.
The software will install. Select Close after the process concludes.
Navigate to your Applications Folder (Select Go > Applications in your Mac's menu bar) and find the Cisco folder.
Open the Cisco AnyConnect Secure Mobility Client app.
When the app opens, type outside.hamilton.edu in the connect field.
Click Connect.
When the Username and Password fields appear, enter your Hamilton credentials.
Click OK.
A dialog window with the warning against unauthorized use will pop-up.
To continue, you must click the Accept button
At this point, you will be connected to all of your normal Hamilton College network resources.
Remember to disconnect your session when you are finished.
Click on the VPN icon on your top menu bar, then click Disconnect.
Using VPN in Mac OSX
VPN
Installation Instructions
To begin your installation, open your web browser. The video demonstration uses Firefox, but you may use any browser.
In the location box, type the URL <https://outside.hamilton.edu>. Note the ‘s’: you must type .
In the login dialog you see,
Enter your Hamilton network ID and password,
Then click Login
Pay attention to the warning regarding unauthorized use.
Remember, this includes family members.
The Cisco AnyConnect VPN Client installer will start automatically.
When the Verify Certificate pop-up dialog appears, click on the Trust button.
Next, a dialog will pop-up with a message indicating an applet from outside.hamilton.edu wants access to your computer.
Click on Allow.
There will be a brief pause, with a Please wait… message,
The VPN Client Downloader will start.
In the pop-up dialog window that asks for a password to allow vpndownloader.app to make changes,
Type the password you use to log into your computer; not necessarily your Hamilton network password.
Click OK
Wait patiently while the installer finishes downloading and configuring the client. This could take a minute or two.
When the installation is finished, a connection to Hamilton will be started automatically.
The Connection Established message includes a screen shot of the icon that you will find on the right side of desktop menu bar.
Click on the icon to verify your connection, or to disconnect when you are finished with your session.
Connecting and Disconnecting
When you want to start a new connection to the VPN,
Navigate to the Cisco folder inside your Applications folder,
Then click on the Cisco AnyConnect VPN Client.
The Cisco AnyConnect Client will open a dialog window.
Be sure that the Connect to: menu displays outside.hamilton.edu,
Then click the Select button.
Next you’ll see a login dialog.
Enter your Hamilton network ID and password,
Then click the Connect button.
A message window with the warning against unauthorized use will drop down.
To continue, you must click the Accept button.
When the connection is complete, a connection message will appear briefly in the upper right corner of your Mac’s desktop.
You will then be connected to the Hamilton VPN.
At this point, you can connect to all of your normal Hamilton College network resources.
If you wish to start a Remote Desktop connection to your office computer, you can safely initiate that session now.
If you wish to connect to one of your network resources, such as your personal folder on ESS,
Simply click on the Go menu in the desktop menu bar,
Then click Connect to Server….
Enter the server address afp://ess and click Connect
In the login dialog that appears, enter your Hamilton network ID and password, then click Connect.
Select users from the volumes list, and click OK.
A connection to the ESS users volume will be started, but it will take quite a while for the folders to download.
Once the folder list is available, you can navigate to your personal folder, and use it just as though you were on campus.
Remember to disconnect your session when you are finished.
Just click on the VPN icon in the desktop menu bar,
Then click Disconnect.
Using VPN in Windows 8
VPN
Introduction
The instructions on this page will guide you through installing the VPN client on your Windows 8 computer.
NOTE: The VPN client cannot be installed on a computer connected to the Hamilton network, either via Wi-Fi or a network jack. These instructions should only be followed on an OFF-CAMPUS computer.
Introductory and Instructional Video
This video will help you understand why VPN is being used at Hamilton and will guide you through the installation and use of the VPN client:
VPN Documentation
VPN
VPN Documentation Hub
Here you will find VPN client installation instructions and informational videos which will help you get connected to our VPN service and understand the security implications of using the service.
*** Please note that the VPN client is being updated on Thursday, May 23rd. The documentation links will be updated with the new information at that time.
Windows 7 Documentation
Mac OS X Documentation
iPhone and iPad Documentation
There is currently no VPN client for Android devices.
If you have questions or concerns which are not covered within these documents and videos, please give the ITS Help Desk a call at 859-4181 and they'll be happy to support further inquires.
VPN for Remote Desktop
VPN
Background
In fall 2011, Hamilton, along with other NY 6 Colleges (Colgate, Union, Skidmore, Hobart and William Smith and St. Lawrence) hired a team of security consultants to assess our network security environment. Among the recommendations were steps to lower our vulnerabilities from the Internet. The first change will be to enhance the security of the use of Remote Desktop.
Who does this affect? Initially, any Hamilton employee connecting to on-campus resources, from off-campus, using a Remote Desktop connection (Mac or Windows).
What: Employees will need to use a secure connection through what is known as a virtual private network (VPN) BEFORE using Remote Desktop. A VPN connection is not required if you want to check your email from off-campus, use My Hamilton or Webadvisor.
Why: To improve our data security. Remote Desktop through an insecure connection is known to be a common point of attack for hackers.
Please direct questions to the Help Desk at 859-4181. Thank you for your help in improving the security of our information environment.
Audiovisual Services (AV)
Video
Audiovisual Services
AV Services Personnel
Support Services Offered
Requesting Films and Videotapes
Media Use and Rental Policies
Available Equipment
Videotaping & Streaming Services
Video and Audio Copying Services
Duplication Policy and Prices
Hamilton College's overall Copyright Policy
Copyright Policy (AV topics)
Mission Statement
The Audiovisual Services Team of the Information Technology Services department provides quality service and support to the Hamilton College Community for their teaching and multimedia presentation needs.
AV Services Personnel
The Audiovisual Classroom Services Team is located in Burke Library, Room 363 (within the ITS office area).
Tim Hicks
Director 315-859-4790
(To be Announced)
Staff Assistant/ Film Specialist 315-859-4120
Graham Espe
Multimedia Systems Technician 315-859-4793
Forrest Warner
Multimedia Systems Technician 315-859-4076
Support Services Offered
Presentation support (sound reinforcement and data projection).
Video recording or streaming of campus events (e.g. performances, lectures, and sporting events).
Rental of films and DVDs for academic and non-academic use.
Maintenance and support of technology enhanced (TE) classrooms.
Classroom delivery of projection, video and audio equipment.
Loaning of various types of audiovisual equipment.
Production work including duplications, editing and off-air recordings.
Video conference facilities.
To schedule Audiovisual services, use the R25 room reservation system if applicable. In the Event Options section, check the box for "require A/V support," then write details of your needs in the Comments box. If R25 is not appropriate for your situation, or to request equipment loans, please contact the AV Coordinator at 315-859-4120. Equipment requests should be made at least one week in advance so student workers and delivery can be scheduled.
To rent movies, please contact the Audiovisual Film Specialist, 315-859-4120. Movie requests should be made 2 to 4 weeks in advance, to allow time for research and ordering.
For more information about Audiovisual Classroom Services, please contact the Audiovisual Department Office, 315-859-4120.
Requesting films and Videos
The Burke Library and the Media Library have materials for researching videos and films available for educational purposes. Contact a Reference Librarian using the Ask a Librarian Form, or call 315-859-4735.
To show to your class a DVD or videotape from the Media Library, you must check out the movie and show it yourself. Contact Linda Brennan at 315-859-4923 for information about the media collection and borrowing items. In virtually all classrooms, the AV equipment is operated via a touchscreen control. If you need help getting started, contact AV Services (x4120) to schedule a brief personal training session in your classroom.
Audiovisual Services will provide a projectionist if the media item (rented or from our library) is a 16mm film or another unusual format. To request a projectionist, send a written or e-mail request to the Audiovisual Film Specialist (x4120), at least two weeks in advance.
Please include the following information when requesting movie rentals:
SHOW DATE(S)
SHOW TIME: Indicate the start time(s) and whether you plan to show a film in the latter part of a class.
LOCATION: If you plan to show media materials at a time or place different from the assigned class period or location you must make room reservations with the Registrar.
TITLE: Include the full title, plus an English translation of any foreign title. Other helpful information could include director, actors, country and year, especially if there has been more than one production of the same title.
FORMAT: Indicate the format (video, DVD, 16 mm film), only if one type is preferred over another.
SOURCE: If you are aware of a source, please provide it.
PUBLIC PERFORMANCE: Will the screening be only for the students in your class, or do you plan to advertise it or invite other viewers?
Media Use and Rental Policies
Most materials from the Media Library are licensed only for classroom-use showings, and cannot be advertised. A public performance license can be purchased for an open showing in many cases, with at least two weeks' advance notice. The Audiovisual Film Specialist will help you with licensing questions.
Movies available on videotape or DVD from the Media Library will not be rented in another format unless the instructor can show the necessity of using the other format.
The AV Department's film rental budget supports curricular needs and is to be used for classroom-use rentals only. Any academic open showings (public performace with advertisement) and all entertainment showings will require public performance licensing. The AV Film Specialist will order the rental movie and/or licensing for you, but it must be funded by the requester's department or organization.
No rented materials can be put on reserve in the Media Library.
For additional information about copyright compliance in the use of library materials and rented media, please read the Audiovisual Copyright Policy.
Available Equipment
Contact Audiovisual Services one to two weeks in advance to request audiovisual equipment. Many of these items may be borrowed and operated by the requester. Upon request, AV will deliver equipment or provide instruction to those unfamiliar with the equipment. Some types of equipment will require set-up and operation by an AV technician.
Projection Equipment
Data/ Video Projector
Document Camera
16mm Projection
Projection Screen
Video Equipment
Camcorder, mini-DV
DVD/VHS Player
Laserdisc Player
Audio Equipment
Sound Systems, Various
Digital Audio Recorder
Compact Disc/Audiotape Boom Box
Miscellaneous Equipment
Easel
Laser Pointer
PowerPoint remote control (Kensington)
Slide Projector (35mm)
Videotaping and Streaming Services
Location Videotaping
Description of Service:
Videotaping of classes, lectures, athletic and special events at specified locations on campus.
Operation:
In most cases, AV provides operators.
Restrictions:
Written permission to videotape lecturers and performers (including persons affiliated with Hamilton College) must be obtained and given to the AV Department prior to the start of videotaping. Written permission from the publisher is required in order to videotape theater productions and music performances of copyrighted scripts or scores.
A printable permission form for a single individual is available or blank forms can be requested from the AV office. If a faculty member wants to arrange for his class to be videotaped, please use the group form. For more information refer to Copyright Policy, Video Recording of Campus Events and Seeking Permission to Use Copyrighted Materials.
Disposition of video:
The videotapes or DVDs made are usually sent to the requester via campus mail within a week or so after the event. Final disposition of the recording is the responsibility of the requester.
Charges:
There is no cost to the original requester for the services of a student cameraperson, or for the original recording (a mini-DV tape), or for the first three (3) copies we make for you onto a medium of your choice (usually DVD). Additional copies made for the original requester will be billed at our current rates for the cost of materials and labor. All copies made for individuals or departments other than the original requester will be billed. For information about pricing and methods of payment, please see our Duplication Policy. Or call the AV Services office at x4120.
Video and Audio Copying Services
DVD Duplicating
Availability of Service:
DVD duplicating service is available. Limited services availabe for copying from older formats. Call for information.
Restrictions:
The AV Department reserves the right to refuse any request which constitutes copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies. prices, and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
CD Duplicating
Availability:
Audio duplicating of materials for classroom use.
Restrictions:
The AV Department reserves the right to refuse any request that may constitute copyright infringement.
Charges:
The cost of materials and labor for copies will be charged to a college department. For more information about our duplication policies, prices and available methods of payment, please see our Duplication Policy. Or contact the AV Services office at x4076.
Configuring Computer for Skype
Videoconference
Other Videoconferencing Documents
Create a High-Quality Videoconference
Videoconferencing for Students
Videoconferencing for Employees
Professional-Grade Videoconference
Videoconference
Professional-Grade Videoconferences
What is meant by "Professional-Grade Videoconference:"
Professional-Grade Videoconferences are unparalleled, high-quality videoconference calls facilitated by even-more-sophisticated hardware and support.
How are Professional-Grade Videoconferences handled differently?
The process for configuring and running a Professional-Grade Videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo:
All participants in the call must have specialized(e.g. those provided by the Tandberg, Polycom, Cisco, and Lifesize companies) equipment or rent time at a facility equipped with such specialized units;
There is a fee for using this service;
Audio and Video quality exceed any solution available on individual computers with webcams and/or microphones;
Tandberg units at Hamilton are stationed on one videoconference cart and permanently stationed in Spencer House, the Levitt Center, and the Taylor Science Center;
Professional-Grade Videoconferences absolutely must be directly supported by a member of Audiovisual Services.
How can I tell if I should use the Professional-Grade Videoconference Option?
ITS recommends a Professional-Grade Videoconference only for highest-priority calls (e.g final interviews for a high-ranking position;)
Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users;
And, as always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120.
I need to use the Professional-Grade Videoconference option. What should I do?
Faculty must fill out the PROFESSIONAL-GRADE VIDEOCONFERENCE REQUEST FORM (Needed);
Staff may use a Professional-Grade Videoconference solution for interviews with prospective employers, but the request must be initiated at Human Resources.
Students may use the Professional-Grade Videoconference option for interviews with prospective employers, but the request must be initiated at the Career Center.
Videoconferencing using OoVoo
Videoconference
Description
OoVoo is an voice, video, and instant messaging communications tool that permits up to twelve simultaneous voice or video participants for no fee. Unlike Skype, OoVoo Free users cannot share their computer desktops with each other.
Procedures
Downloading and Installing OoVoo
In your internet browser, navigate to http://www.oovoo.com/Download.aspx;
Select the appropriate Download for your platform (i.e. Mac, Windows, or Linux;)
Wait for the download to commence and finish;
Install Skype using the downloaded installer (it should be a relatively straightforward affair;)
Skype will automatically launch--log in to continue.
Videoconferencing using Skype
Videoconference
Procedures
All participants need a Skype Account and the software installed on their computer.
Obtaining a Skype Account
In your internet browser, navigate to http://www.skype.com;
Click the Join Skype button in the upper-right-hand corner;
Fill in the form that appears;
Click I agree - Continue at the bottom of the form (if you do agree - read the form);
Your Skype account now exists.
Downloading and Installing Skype
In your internet browser, navigate to http://www.skype.com;
Click Get Skype near the top of the page;
Select your platform (i.e. Mac, Windows, or Linux;)
Click Download Skype;
Sign in using your Skype credentials;
Wait for the download to commence and finish;
Install Skype using the downloaded installer (it should be a relatively straightforward affair;)
Skype will automatically launch--log in to continue;
To avoid any network problems, follow this guide to configure your computer's firewall to work properly with Skype.
Connecting with other Skype users
After launching and logging into Skype, select the Contacts tab;
Click Add Contact in the upper-right-hand corner of the Skype window;
Input into the search field the Skype username of the person with whom you're trying to connect;
Select the correct result from the list;
An invitation will be sent--after being accepted, you will see them in your contacts list;
Double-click their name to start a text chat with that individual--other chat options will be available in the screen that follows;
The call options will be in the upper-right-hand corner of the contact window--click the default option or select another option from the pull-down menu (located under the chevron).
Getting Started With Information Technology
Voicemail
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Student Dialing and Voice Mail Instructions
Voicemail
Student Dialing Instructions
On Campus Calls:
Dial last 4 digit extension number
Local calls:
Dial 9 local number
Local Area Dialing Exchanges:
202,223,225,235,240,266,269,271,272,281,292,327,330,334,335,336,337,338,339,351,356,368,371,381
404,507,520,525,526,527,533,542,557,571,580,607,617,624,709,721,722,723,724,725,728,731,732,733
734,735,736,737,738,739,749,765,768,790,792,793,794,795,796,797,798,799,829,832,838,841,853,859
890,939,941,953
Regional and Long Distance Calls:
(You will need a pre-paid phone card or calling card)
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts
International Calls:
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts. Note: For international calls, you need to enter 011 country code city code (if needed) phone number
Toll Free Calls:
Dial 9 1 800, 855, 866, 877 or 888 phone number
Calling Cards, Credit Cards, and Collect Calls:
Dial 9 1 800, 855, 866, 877 or 888. Access phone number on your card and follow directions
Directory Assistance:
Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow instructions
Student Voice Mail Instructions
You may request a personal voice mail box to receive and send messages on your resident room phone line. There is no charge for this service. Email telephone@hamilton.edu with your name, residence and room number.
If you change rooms during the school year, please notify the telephone system administrator at extension 4160 or email telephone@hamilton.edu to move your voice mailbox to your new phone number. For those planning on staying on campus for the summer and wish to retain their voice mailbox please email telephone@hamilton.edu.
To Set up Your Voice Mail Box:
From your own phone dial 4808
Enter temporary pass code: 1111
Follow prompts to record name and greeting
Facts You Should Know:
You keep the same voice mail box for the academic year
Your voice mail box moves with you from room to room
Maximum greeting length: 30 seconds
Maximum message length: 2 minutes
Maximum messages in voice mail box at one time: 20
Days new messages kept: 999 days
Days saved messages kept: 999 days
To Enter Your Voice Mailbox:
From Your Room
Dial 4808
Enter your pass code
From Another Phone on Campus
Dial 4809
Press the # key
Enter the last four digits of your phone number
Follow the prompts
From Off-Campus
Dial 315-859-4809
Press the # key
Enter the last four digits of your phone number
Follow the prompts
Using Your Voice Mail Box:
Retrieve Messages:
Press 1 to listen
Press 2 to pause
Press 3 3 to fast forward to the end
Press 9 to increase the volume
Press # to skip to the next message
Change Pass Code:
Press 4 personal options
Press 2 administrative options
Press 1 pass code
Press 5 personal pass code
Change Greeting:
Press 4 personal options
Press 3 greetings
Press 1 personal greeting
Student Phone Features & Tips, Troubleshooting
and Repair
Each dorm room is equipped with an analog line. You must provide your own phone. If you have requested a voice mailbox and have set it up a new message will be indicated by a stutter dial tone when you lift your handset.
Call Waiting:
Press switchhook / flash button (The switchhook is located where your handset or receiver rests when you hang up. The flash button is a separate button on some phones, used to cut off calls or break off the dial tone.)
Answer a new call
Press switchhook / flash button to return to original call
For Trouble Accessing Your Voice Mail Box:
Call your phone number from another phone to make sure you have set up your voice mailbox on the correct extension.
Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base)
For Trouble Dialing Off Campus:
If making regional or long distance calls, make sure your pre-paid phone card or calling card is active
Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base)
Stutter Dial Tone: indicates a voice mail message
For Static or Noise: Call 4160 or e-mail: telephone@hamilton.edu
For No Dial Tone:
Check all connections
Make sure you are plugged into the voice jack and not the network jack
Try another phone in the jack to make sure it is not your phone. Remember cordless phones need to be charged and have batteries that need replacing
Questions: telephone@hamilton.edu or 1-315-859-4160
Student Phone Services
Voicemail
Student Phone Services
OverviewIn-Room Phone and Voice Mail Info Every residence hall room has the capability of having a telephone line on the College Telephone System. However, students that have cellular phones typically use their cell phones for all their telephone needs. If you feel you would need a college phone line in your room please email telephone@hamilton.edu with your name, residence and room number. Also indicate if you would like to have a voice mailbox on the College Messaging System or if you intend to use your own answering machine. You must provide your own analog telephone. From your phone line in your room on-campus dialing and local dialing is free. Regional, long distance and international calls require a pre-paid phone card or a calling card with a toll free (800/888) access number. The College Bookstore has phone cards for sale. Of course, you can also purchase phone cards from other area stores and on many web sites. ITS does not provide any support for Internet capable phone services, and we do not guarantee they will work on the campus network. We do not recommend that students use such services. Cellular Service Info The College does not have a contractual agreement with any cellular carriers. AT&T Wireless and Verizon Wireless are the two recommended vendors for service on our campus and in our area. Cellular service agreements can be acquired at the local stores The College Bookstore offers pre-paid cellular air time minutes. AT&T Wireless offers a Hamilton College student discount of 16% of their personal service plan. The account must be in the student's name. To apply for the discount visit online http://www.att.com/wireless/hamiltonstudents or visit the main local AT&T Store 4874 Commercial Drive New York Mills, NY 13417 You will need the following code 02928897 and your Hamilton College Id card
Dialing & Voice Mail Instructions
Phone Installations & Problem Reporting
Questions: telephone@hamilton.edu or 1-315-859-4160
Setting up LogManager on a Web Server
Web Servers
Notes
LogManager.vbs and set up was created by Jesse Thomas and implemented by Jason Quatrino.
LogManager related files are located at \\ess\its\Network Services\scripts\logmanager
When run without any options the script writes to Events/Application Log with source of "WSH"
"LogZip" job is scheduled in Windows Scheduler on WEB1, WEB2, ACADEMICS, STUDENTS, DEVELOP web servers.
Zipped files write to \\polaris\l$\analyze\{server name}
Schedule as of 11/29/2010
ACADEMICS: Sun, 2:00 AM
STUDENTS: Sun, 3:00 AM
PREVIEW: Sun, 4:00 AM
COURSES: Sun, 5:00 AM
PEOPLE: ?
WEB1-V: Fri, 9:00 AM
WEB2-V: Fri, 9:05 AM
Installing LogManager
Install 7-Zip command line version. Download at http://www.7-zip.org/download.html
Make sure it's in the exe path so it can be run from the command line. 7-Zip version must be 32-bit command line version.
Install location: C:\WINDOWS\System32\7za.exe
Create folder C:\logmanager
Copy logmanager.vbs to C:\logmanager
Hint: Execute in "-dry" mode to test for errors.
Create Scheduled Task
Open Windows Task Scheduler and create new task.
Settings should be as follows:
"General" tab:
Task name should be "Log Manager - {SITE NAME}" e.g.: Log Manager - ACADEMICS
Choose "Run whether user is logged in or not"
Run as hamilton-d\webstart. Note: You may be asked to provide a password when saving the new task.
Run with highest privileges
"Triggers" tab:
Choose "On a schedule" and set up a schedule. Note: most tasks are run weekly.
"Actions" tab:
Action: Start a program
Program: C:\Windows\System32\cscript.exe
Add arguments: "C:\LogManager\logManager.vbs" "log file location" "archive location"
e.g.:
"C:\LogManager\logManager.vbs" "D:\IISLogs\academics\W3SVC14" "\\polaris\l$\analyze\academics"
Start In: C:\WINDOWS\system32
Running from Command Line
Open CMD prompt
Navigate to C:\Windows\System32
Execute command:
"C:\LogManager\logManager.vbs" "log file location" "archive location" {-dry/-debug}
-dry -> dry run. displays debugging information and how logfiles would be processed (without archiving or deleting them)
-debug -> debug information displayed in console window.
e.g.:
"C:\LogManager\logManager.vbs" "D:\IISLogs\academics\W3SVC14" "\\polaris\l$\analyze"
Understanding Hamilton's Web Space
Web Servers
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Web Publishing at Hamilton
Web Servers
Publishing Your Pages
How do you get your work onto Hamilton's web server, and how do you get the old, out of date pages off the server? Move files to and from your space on the web server using one of these methods:
On-campus
Windows - Microsoft Networking
Mac OSX
Off-campus
FTP (File Transfer Protocol) - Multi-Platform
What Is My Web Address (URL)?
Do you find the URLs for Hamilton's web site confusing? Wondering about the difference between www.hamilton.edu and academics.hamilton.edu? Here's a quick overview of the different spaces.
Understanding Hamilton's Web space
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Additional Information
Guidelines for Use of Student Web Space
Web Publishing Using Mac OSX
Web Servers
OSX 10.6, 10.7, and newer
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.5
1.) From the Menu bar, choose Go
2.) Choose Connect to Server...
3.) To connect to:
WWW (the main Hamilton site), on the address line, type in smb://polaris:139/hamilton then click on Connect.
Academics (academics.hamilton.edu), on the address line, type in smb://polaris:139/Academics then click on Connect.
Students (students.hamilton.edu), on the address line, type in smb://polaris:139/Students then click on Connect.
4a.) An Authentication window will appear.
Hamilton employees, enter Hamilton-d\username for the Name
Hamilton students, enter Hamilton-s\username for the Name
4b.) Enter your network Password, then click Connect to connect.
OSX 10.4
OSX 10.4 users cannot connect to polaris using the standard on-campus methods. Please follow the instructions for FTP.
Web Publishing: Using FTP
Web Servers
FTP is File Transfer Protocol: it allows personal computers to connect to servers over the Internet, and to copy files to and from the server. ITS recommends the use of the Cyberduck FTP client.
Connecting to the Web Server
To connect to the web server, you will need to open a session in the FTP application on your personal computer, using the following values to "open a connection":
Host:
workgroup.hamilton.edu
User ID:
domain\your_email_id
Password:
your_network_password (same as My Hamilton password)
When using FTP, you must identify the domain (user group) you belong to along with your standard user name.
Domains
Students: hamilton-s
Employees: hamilton-d
Examples
1. A student named John Smith would sign in as: hamilton-s\jsmith
2. An instructor names Jane Roberts would log in as: hamilton-d\jroberts
Your Web password should be the same as your My Hamilton password and network password.
If you do not know your password, you can send an email to helpdesk@hamilton.edu to get a new one.
Use this information to make your FTP connection, then navigate to your web space by double clicking on the folders shown in your FTP window.
Web Support
Web Servers
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Windows Web Publishing
Web Servers
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Backup
Windows 7
Student Information
ITS Recommendation for students: http://support.apple.com/kb/ht1553
Employee Information
Policy on Information - Personal Data
How to back up using Windows
How to back up using Macintosh
Backup and Restore in Windows 7 for Employees
Windows 7
Creating a Scheduled Backup and Restoring Files from Backup
Create a New Backup
Navigate to Start - Control Panel - Backup and Restore.
In the Backup and Restore Center, click Set up Backup.
Wait a few seconds for the program to initialize.
When the Set Up Backup Wizard appears, select the Save on a Network button.
In the Select a network location screen:
In the Network Location field, type “\\ess\Users\<$yourusername>,” e.g. \\ess\Users\tfondak.
In the Username: field, type “HAMILTON-D\<$yourusername>,” e.g. HAMILTON-D\tfondak. Type your password in the Password field.
Click OK.
On the screen that appears, choose Next.
On the What do you want to back up? screen, select Let Me Choose. Then click Next.
Uncheck all Data Files and Include a system image of drives (C:)
Scroll down to Local Disk (C:) > Users > Your Username.
Check “Documents”, “Desktop”, “AppData”, “Contacts,” and “Favorites.”
Click Next.
In Review your backup settings, click Change Schedule.
Alter the settings to suit your needs. ITS recommends scheduling a weekly backup that runs shortly before you leave on the last day of your business week, e.g. Friday at 4:00pm. The backup process is brief, so you will be able to shut down your computer at the end of the day without a problem.
Click OK.
In the Review your backup settings screen, select Save Settings and Run Backup.
Your first backup will start and the wizard will close, presenting you with the Backup and Restore Center where you started. You will notice activity: a progress bar will display the status of your backup. Feel free to close the window and resume your work.
Restoring Files from Backup
Navigate to Start > Control Panel > Backup and Restore.
In the Backup and Restore Center, select Restore My Files.
In the window labeled Browse or search your backup for files and folders to restore, select the Browse for Files button.
Find the file you would like to restore by navigating through the folder structure. In the example provided here, I am restoring the file ChromeSetup.exe in my Desktop folder. Note the standard Address Bar on top, which will provide a bread-crumb trail for you to follow through the hierarchy.
Nota bene: You may select multiple files at one time. Click Add Files when finished.
You will return to the File Restore screen. If you need to restore multiple files, feel free to click Browse for Files/Folders and repeat Step 4 until you have selected all of the files you wish to restore.
Click Next when you are ready to restore the files.
Select In the Original Location in response to the question Where do you want to restore your files. This will make the items re-appear in the location whence they were removed.
Feel free to select In the following location and Browse should you wish to restore the files elsewhere.
Select Restore.
Your files will be restored. Select View restored files to access them.
Connecting to SSS in Windows Vista and 7
Windows 7
For Windows Vista and 7 Only
This document explains how to connect to the Student Storage Server (SSS) with Windows Vista or Windows 7 computers while on-campus. Please note that these instructions will not work off-campus. There are two ways to connect to your SSS folder. The first method, “Mapping a Network Drive”, is appropriate for use on your own computer. The second method, “Connect to SSS Using Windows Explorer”, can be used anywhere on campus.
Mapping a Network Drive
You can map a network drive in Windows Vista or Windows 7 so that you can easily access your SSS space from your own computer.
Click on the Start menu (the button with the Windows Icon in the lower-left of the screen) and then right click on Computer.
Using the left mouse button, select Map network drive… from the menu that appears.
Next to Drive: Choose any letter that is available.
Next to Folder: enter the following: \\sss\students\classyear\username. Substitute your real class year and user login ID where indicated. For example, if your login name is “jdoe” and you are in the class of 2020, you would enter \\sss\students\2020\jdoe
Click in the check box next to Reconnect at logon so that a check mark appears.
Next, click on the link for Connect using a different user name (Vista) or check Connect using different credentials (Windows 7). On Windows 7, click Finish.
Windows Vista (left) and Windows 7 (right)
In the space provided to the right of User name:, enter hamilton-s\userID Substitute your real user ID where indicated. For example, if your login ID is “jdoe”, you will enter hamilton-s\jdoe
In the space provided to the right of Password: enter your Hamilton network password. This is the password you use to log in to a Hamilton lab computer or when you log in to My Hamilton. Click OK.
Windows Vista (left) and Windows 7 (right)
You will be back at the first dialog box pictured after step 6 . Click Finish.
Your SSS folder will be mapped as the drive you specified in step 3. To access it, simply open Computer from the Start menu and it will be listed under Network Location(s).
NOTE: If you are unable to connect in the future, it might be because you have changed network your password. To change the password stored in step 8, repeat the steps above. When you choose the same drive letter you previously selected, you can re-enter the settings for logging in.
Connect to SSS Using Windows Explorer
You can also reach your SSS folder from a Windows Explorer window. Note: “Windows Explorer” is NOT the same thing as Internet Explorer.
To open Windows Explorer, go to your Start button (the round Windows button in the lower left corner of your screen) and click on it.
Next, click on All Programs and find the folder called Accessories. Click to expand that folder.
In the list of items in the Accessories folder, locate Windows Explorer and double click to open it.
At the top of the Windows Explorer screen, in the space where the location appears, enter \\sss\students\classyear\username (substitute your real class year and user ID where indicated). For example, if your user ID is “jdoe” and you are in the Class of 2020, you would enter \\sss\students\2020\jdoe.
Next, press Enter on your keyboard.
A login screen will be presented, similar to the one at the top of this page (step 8). Follow the same procedure outlined there. After doing so, your SSS folder should open.
Installing Sophos Anti-Virus on Windows for Employees Only
Windows 7
For Off-Campus Use
NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos.
NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system:
Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button.
Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button.
Downloading Sophos
Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7).
In Windows Explorer’s address line type ftp://software.hamilton.edu
For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name.
Enter your Hamilton network password in the Password box.
Click Log On.
If you receive the following alert, click Unblock.
Open the Sophos folder, and then open the interchk folder.
Drag the file savw_95_sa_sfx.exe to the desktop of your computer.
Close Windows Explorer.
Installing Sophos
To install Sophos on your computer see the steps for the operating system you are running.
Windaws XP - double click on savw_95_sa_sfx.exe then click Run.
Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator.
When the installation wizard appears, click Install.
Click Next.
Agree to the License agreement and click Next.
Click Next to create the folder.
To configure Sophos automatic updating please type in the following:
In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp
In Username type in hamilton-d\username. Your username is your network ID name.
In Password type in your hamilton network password.
Confirm password type in your hamilton network password.
Click Next.
Uncheck the box next to Remove third-party security software and click Next.
Click Next.
Click Next.
Click Finish to complete the installation.
Student Storage Server (SSS)
Windows 7
Frequently Asked Questions
What is the Student Storage Server?
The Student Storage Server provides each Hamilton College student with 200 Mega Bytes of storage space accessible from any networked computer on campus and any off-campus computer with an internet connection.
What do most students use the SSS for?
Most students use their SSS space to store important documents, such as term papers, resumes, lab reports and PowerPoint presentations. 200 Mega Bytes should be more than adequate for the average student who is saving documents.
Why use the SSS when I can just use a floppy or ZIP disk?
Floppy and ZIP disks are the most vulnerable form of media. Some or all of the data on such disks can be erased due to various environmental conditions such as an increased presence of static electricity. Also, disks have been known to break after just one fall to the floor. The SSS, however, retains the same mobile advantages of a disk, but with much more security. Your files on the SSS are backed up to a tape drive every night and there is no disk for you to accidentally drop. Moreover, the SSS is kept free of viruses by anti-virus software. The chances of your data being lost or corrupted on a disk are exponentially higher than when using the Student Storage Server.
Once I’ve gotten the SSS set up on my computer, how do I use it?
If you are using a PC, using the SSS is just like using a floppy disk. Instead of saving a document to your A: or C: drive, you will be saving documents to your SSS folder. On a Mac, you would simply connect to the SSS through the Network and a drive will appear on your desktop.
OK, I’m convinced, how do I set up my computer to use the SSS?
The process for setting up your computer to use the SSS drive varies by which operating system you are using. No matter what operating system you are using, however, you will need your SSS/Network password. If you do not have this, or are not sure of what it is, you can reset it to match your e-mail password. Refer to this document on how to do this: http://www.hamilton.edu/college/its/documentation/E-mail/General/External/HTO-SynchronizePasswords-ALL.pdf
Otherwise, refer to the following instructions:
Mac OS X:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-OSX.doc
Windows XP:
http://www.hamilton.edu/college/its/documentation/Central File Storage and Backup/SSS/External/HTO-SSSConnect-XP.doc
Windows Web Publishing
Windows 7
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Connecting to SSS in Windows Vista and 7
Windows Vista
For Windows Vista and 7 Only
This document explains how to connect to the Student Storage Server (SSS) with Windows Vista or Windows 7 computers while on-campus. Please note that these instructions will not work off-campus. There are two ways to connect to your SSS folder. The first method, “Mapping a Network Drive”, is appropriate for use on your own computer. The second method, “Connect to SSS Using Windows Explorer”, can be used anywhere on campus.
Mapping a Network Drive
You can map a network drive in Windows Vista or Windows 7 so that you can easily access your SSS space from your own computer.
Click on the Start menu (the button with the Windows Icon in the lower-left of the screen) and then right click on Computer.
Using the left mouse button, select Map network drive… from the menu that appears.
Next to Drive: Choose any letter that is available.
Next to Folder: enter the following: \\sss\students\classyear\username. Substitute your real class year and user login ID where indicated. For example, if your login name is “jdoe” and you are in the class of 2020, you would enter \\sss\students\2020\jdoe
Click in the check box next to Reconnect at logon so that a check mark appears.
Next, click on the link for Connect using a different user name (Vista) or check Connect using different credentials (Windows 7). On Windows 7, click Finish.
Windows Vista (left) and Windows 7 (right)
In the space provided to the right of User name:, enter hamilton-s\userID Substitute your real user ID where indicated. For example, if your login ID is “jdoe”, you will enter hamilton-s\jdoe
In the space provided to the right of Password: enter your Hamilton network password. This is the password you use to log in to a Hamilton lab computer or when you log in to My Hamilton. Click OK.
Windows Vista (left) and Windows 7 (right)
You will be back at the first dialog box pictured after step 6 . Click Finish.
Your SSS folder will be mapped as the drive you specified in step 3. To access it, simply open Computer from the Start menu and it will be listed under Network Location(s).
NOTE: If you are unable to connect in the future, it might be because you have changed network your password. To change the password stored in step 8, repeat the steps above. When you choose the same drive letter you previously selected, you can re-enter the settings for logging in.
Connect to SSS Using Windows Explorer
You can also reach your SSS folder from a Windows Explorer window. Note: “Windows Explorer” is NOT the same thing as Internet Explorer.
To open Windows Explorer, go to your Start button (the round Windows button in the lower left corner of your screen) and click on it.
Next, click on All Programs and find the folder called Accessories. Click to expand that folder.
In the list of items in the Accessories folder, locate Windows Explorer and double click to open it.
At the top of the Windows Explorer screen, in the space where the location appears, enter \\sss\students\classyear\username (substitute your real class year and user ID where indicated). For example, if your user ID is “jdoe” and you are in the Class of 2020, you would enter \\sss\students\2020\jdoe.
Next, press Enter on your keyboard.
A login screen will be presented, similar to the one at the top of this page (step 8). Follow the same procedure outlined there. After doing so, your SSS folder should open.
Installing Sophos Anti-Virus on Windows for Employees Only
Windows Vista
For Off-Campus Use
NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos.
NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system:
Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button.
Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button.
Downloading Sophos
Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7).
In Windows Explorer’s address line type ftp://software.hamilton.edu
For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name.
Enter your Hamilton network password in the Password box.
Click Log On.
If you receive the following alert, click Unblock.
Open the Sophos folder, and then open the interchk folder.
Drag the file savw_95_sa_sfx.exe to the desktop of your computer.
Close Windows Explorer.
Installing Sophos
To install Sophos on your computer see the steps for the operating system you are running.
Windaws XP - double click on savw_95_sa_sfx.exe then click Run.
Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator.
When the installation wizard appears, click Install.
Click Next.
Agree to the License agreement and click Next.
Click Next to create the folder.
To configure Sophos automatic updating please type in the following:
In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp
In Username type in hamilton-d\username. Your username is your network ID name.
In Password type in your hamilton network password.
Confirm password type in your hamilton network password.
Click Next.
Uncheck the box next to Remove third-party security software and click Next.
Click Next.
Click Next.
Click Finish to complete the installation.
Secure Wireless Setup - Windows Vista
Windows Vista
For Personal Computers
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Go to Start menu and open Control Panel.
Open Network Sharing Center.
On the left taskbar in the window that appears, select Manage Wireless Networks. Click Add.
Click Manually Create a network profile.
For Network name (SSID): type aps-hamilton
For Security type:, select WPA-Enterprise.
For Encryption Type:, select AES.
Check the box Connect even if this network is not broadcasting.
Click Next (see below).
Select Change Connection Settings.
Click on the Security Tab.
Uncheck Cache user info.
Click Settings.
Check Connect to servers and type acs-07.hamilton.edu
Scroll down list and check “Equifax Secure Certificate Authority”.
Click Configure.
Uncheck “Automatically use my windows logon name and password”.
Click OK.
NOTE: If you are pre-configuring your laptop at home to prepare it for the Hamilton wireless network please stop here, otherwise you can continue to step 7. When you arrive on campus, your laptop should automatically attempt to connect to aps-hamilton. When it finds our network you will be prompted to log in using your Hamilton ID and your password as shown in steps 7-9 below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
Refresh network list and click on Wireless taskbar message to connect.
Enter your username, password, and domain (Hamilton-D for employees, Hamilton-s for students) and click OK.
You should see a Wireless Taskbar message indicating that you are connected to the network.
Windows Web Publishing
Windows Vista
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Backup and Restore Files in Windows XP
Windows XP
Setting up an immediate backup job to ESS
Click on Start.
Select All Programs, then Accessories, then System Tools, and then Backup.
When the Backup or Restore Wizard window appears, click Next.
In the Backup or Restore window select Back up files and settings and click Next.
In the What to Back Up window, select Let me choose what to back up and click Next.
In the Items to Back Up window that appears, you need to select the file and/or folders that will be backed up.
In the left window, click on the “ ” sign to navigate through the directory structure. If you want to select a file or folder, click on the square box next to it. A blue check mark indicates that the entire folder will be backed up, while a black checkmark indicates a part of the folder will be backed up. The recommended files and folders to be backed up on a Windows XP machine are:
Desktop
C:\Documents and Settings\(user)\Desktop
Documents – Exclude downloads, My Pictures, and My Music
C:\Documents and Settings\(user)\My Documents
Thunderbird Folder (includes address book, signatures, and settings)
C:\Documents and Settings\(user)\Application Data\Thunderbird
IE Favorites
C:\Documents and Settings\(user)\Favorites
Microsoft Office Templates
C:\Documents and Settings\(user)\Application Data\Microsoft\Templates
FileMaker Pro or PalmSync files?
Other data you have filed outside of the My Documents folder
In the Backup Type, Destination, and Name window, select your back up destination by clicking the down arrow and selecting H:, then click Next.
If the H: drive is not available, click on the browse button.
When the Save As windows opens click on the My computer icon (on the left). Then double click the H: drive so that it appears in the Save in box.
Click Open and then Save.
NOTE: When the Completing the Backup or Restore Wizard window appears, you need to decide if you are going to immediately start the back up process or continue on to Setting up a scheduled backup job on ESS on the next page.
If you only want to back up your data once click, Finish.
The backup process will begin and a window will appear showing the progress. Click on Close when the backup is complete.
Setting up a scheduled backup job to ESS
Click on the Advanced button.
In the Type of Backup window, leave the choice as Normal.
Click Next.
In the How to Back Up window, check the box next to Verify data after backup.
Click Next.
In the Backup Options window, click in the circle next to Replace the existing backups and click Next.
In the When to Back Up window, click in the circle next to Later to activate the schedule.
Give the scheduled task a name by typing in the Job name text box (such as PC backup)
Click on Set Schedule button to open the Schedule Job window.
Select the frequency of the back up by clicking on the down arrow under Schedule Task. Then click on the desired task frequency and choose a time.
Place a check in the box of the day(s) you would like the back up to run on your computer. NOTE: Your computer has to be on and logged into the ESS server.
Click OK.
Click Next.
Type in your ESS password in both boxes and click OK. NOTE: The ESS password is normally what you use to login to your computer.
Click Finish.
Restoring all or part of the backup
Double click on the backup.bkf file on the H drive.
Click on Next.
In the Backup or Restore window, select Restore files and settings and click on Next.
In the What to Restore window, double click on folders on the left to see their contents and then select the any drive, folder, or file you want to restore by clicking in the box next to it. A blue check mark appears if you have successfully selected the item. When you have made all of your selections, click on Next.
It is recommended that you restore the file(s) to a location different from the original location, such as the Desktop. Click on Advanced.
In the Where to Restore window, select Alternate location under Restore files to: and then either type in the path name or browse to the desired destination.
Click on Next.
In the How to Restore window, select whether you want to leave or replace existing files.
Click on Next.
In the Advanced Restore Options window, click on Next.
In the Completing the Backup or Restore Wizard window, click on Finish.
The Restore Progress window will appear.
When the restore is complete, the following window will appear. Click on Close.
If a single file or folder is restored to an alternate location, the complete folder structure is also restored.
Connecting to SSS in Windows XP
Windows XP
On-Campus
This document explains how to connect to the Student Storage Server (SSS) with Windows XP while on-campus.
Mapping a Network Drive
You can map a network drive in Windows XP so that you can easily access your SSS space.
To set up a mapped drive go to Start, right click on My Computer, and select Map Network Drive.
Next to Drive:, set the letter to H: or any other available letter.
Next to Folder:, using your username, enter \\sss\username$. For example, if your name was Abraham Lincoln you would enter \\sss\alincoln$. Check the box to Reconnect at logon. Click on Connect using a different user name.
Using your username, enter hamilton-s\username next to User Name. For example, if your name was Abraham Lincoln, you would enter hamilton-s\alincoln. Enter your network password next to Password. This password is likely to be the same as your e-mail password. If it is not, you can synchronize them following the directions outlined in this document: http://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
After entering the information as outlined above, click OK. You will be back at the first dialog box pictured in step 3. Click Finish. Your SSS folder will be mapped as the drive you specified in step 3. Simply open My Computer and it will be listed under Network Drives.
Using a Run Command
You can also get to your SSS folder by going to Start and clicking on Run. Using your username, enter \\sss\username$. For example, if your name was Abraham Lincoln you would enter \\sss\alincoln$.
A window may pop up asking for your user name and password, much like the one in the figure for step 4 above. Follow the same procedure outlined in step 4 to authenticate. After doing so, your SSS folder should open.
Installing Sophos Anti-Virus on Windows for Employees Only
Windows XP
For Off-Campus Use
NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos.
NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system:
Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button.
Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button.
Downloading Sophos
Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7).
In Windows Explorer’s address line type ftp://software.hamilton.edu
For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name.
Enter your Hamilton network password in the Password box.
Click Log On.
If you receive the following alert, click Unblock.
Open the Sophos folder, and then open the interchk folder.
Drag the file savw_95_sa_sfx.exe to the desktop of your computer.
Close Windows Explorer.
Installing Sophos
To install Sophos on your computer see the steps for the operating system you are running.
Windaws XP - double click on savw_95_sa_sfx.exe then click Run.
Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator.
When the installation wizard appears, click Install.
Click Next.
Agree to the License agreement and click Next.
Click Next to create the folder.
To configure Sophos automatic updating please type in the following:
In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp
In Username type in hamilton-d\username. Your username is your network ID name.
In Password type in your hamilton network password.
Confirm password type in your hamilton network password.
Click Next.
Uncheck the box next to Remove third-party security software and click Next.
Click Next.
Click Next.
Click Finish to complete the installation.
Using Remote Desktop in Windows XP
Windows XP
NOTE: It is recommended that the Windows Firewall be active at all times on your office computer. To turn it on or confirm its status please follow the steps below.
Click on Start, select Control Panel, then select Windows Firewall.
Verify that there is a bullet in front of the option On (recommended).
Configuring Windows Firewall to Allow a Remote Desktop Connection
With the Windows Firewall window still open, complete the following steps:
Click on the Exceptions tab.
Place a check mark in the box in front of Remote Desktop.
Click on the Advanced tab. Click on Local Area Connection to highlight it. Click on the Settings button.
Place a checkmark in the box labeled Remote Desktop.
If a window labeled Service Settings appears, Click OK.
screenshot
Click OK on both the Advanced Settings and the Windows Firewall window.
Configuring your office computer for a Remote Desktop Connection
Click on Start, right-click My Computer and choose Properties.
Click on the Remote tab and place a checkmark in the Allow users to connect remotely to this computer box, as shown below.
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users…
Your domain and username should be listed as already having access (as shown below.)
NOTE: If you do not already have access, click on the Add... button as shown above and a window similar to the one below will appear. In the space labeled Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example, Hamilton-d\mscoones. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\mscoones will change to mscoones. Click OK to close the Select Users window.
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Obtaining Your Computer Name or IP address
In order to access your office computer remotely, you’ll need your computer’s name (for an on-campus remote desktop session) or your computer’s IP address (for an off-campus remote desktop session).
Computer Name
Click on Start, right-click My Computer and choose Properties.
Click on the Computer Name tab.
Make a note of the Computer description as shown above e.g. PC-15348, and then click on OK. Please note, this should match your computer’s barcode. If you need to access your office computer from off-campus, please follow the steps below to obtain your IP address.
IP Address
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
A box with a black background and white text will appear. Type ipconfig at the blinking cursor and press on your keyboard.
Make note of the IP Address (as shown above,) you will need to take it with you to access your computer remotely. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
Connecting to Your Office Computer from a Remote Location
Click on Start, select All Programs, select Accessories, select Communication and then Remote Desktop Connection.
In the Computer: field, type either the IP address or name (barcode – only works from on-campus) for your office computer. Please note, the “pc” can be entered in upper or lower case letters.
Click Connect.
In the Log On to Windows dialog box, type your username, password, and domain and then click OK.
The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to work at your office computer without a password, nor will anyone see the work you are doing on your office computer remotely. To improve performance, you will not see your usual desktop picture if one is in use.
To Log Off and End a Session
In the Remote Desktop Session, click Start and select Disconnect.
Things to Note About Remote Desktop Access
At home your printer is the default printer. To select your office printer, click on the drop-down menu where your printer is listed and select your office printer from the list. Click OK.
Windows Web Publishing
Windows XP
Windows users can connect to the web server using Windows networking. This will make your web space appear as a disk or folder on your personal computer, allowing you to drag and drop files and folders to and from the web server, just as you do for other disks on your system.
Windows 7/Vista
Connect to the Web Server
Open the Start menu
Type "\\Polaris\{foldername}" into the search box and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on Network and select Map Network Drive...
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Windows XP
Connect to the Web Server
Open the Start menu
Choose Run
In the open field of the dialog box, type
\\Polaris
Click OK
The folder will open as a new window.
Map a Drive
Open the Start menu
Right click on My Network Places and select Map Network Drive.
In the Folder field, type "\\Polaris\{foldername}" and hit Enter. {foldername} is the name of the folder that you wish to connect to and should be one of the following:
academics
hamilton
students
people
Click OK
The folder will now appear as a shared drive and is accessible from My Computer and Windows Explorer.
Troubleshooting
Please contact the Help Desk x4181 if you are having trouble connecting to Polaris.
Policies - Wireless Networking
Wireless
Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed.
The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue.
What is the Hamilton Wireless Network?
A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications.
Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed.
Where can I use Wireless Networking?
ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007.
How much does it cost?
You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale. Other electronic stores also sell wireless network adapters.
What wireless adapters are supported?
You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.
What things are prohibited?
Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.
Can I get help setting this up?
Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181.
Policies
All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document.
Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each.
Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website.
Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers.
ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus.
In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
Secure Wireless Setup - Windows Vista
Wireless
For Personal Computers
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Go to Start menu and open Control Panel.
Open Network Sharing Center.
On the left taskbar in the window that appears, select Manage Wireless Networks. Click Add.
Click Manually Create a network profile.
For Network name (SSID): type aps-hamilton
For Security type:, select WPA-Enterprise.
For Encryption Type:, select AES.
Check the box Connect even if this network is not broadcasting.
Click Next (see below).
Select Change Connection Settings.
Click on the Security Tab.
Uncheck Cache user info.
Click Settings.
Check Connect to servers and type acs-07.hamilton.edu
Scroll down list and check “Equifax Secure Certificate Authority”.
Click Configure.
Uncheck “Automatically use my windows logon name and password”.
Click OK.
NOTE: If you are pre-configuring your laptop at home to prepare it for the Hamilton wireless network please stop here, otherwise you can continue to step 7. When you arrive on campus, your laptop should automatically attempt to connect to aps-hamilton. When it finds our network you will be prompted to log in using your Hamilton ID and your password as shown in steps 7-9 below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
Refresh network list and click on Wireless taskbar message to connect.
Enter your username, password, and domain (Hamilton-D for employees, Hamilton-s for students) and click OK.
You should see a Wireless Taskbar message indicating that you are connected to the network.
E-Book Information for Faculty
eBook
About E-Books
E-Book Advantages
Choice – many solutions exist for reading text electronically, including viewing on computers, tablets, e-readers, and even smartphones
Lower cost – can be “leased”
Portability – many books on one device
Readability – adjustable font size
Annotation – powerful commenting and tagging features
Definition lookup – words can be found in online dictionaries and other sources
Flexibility – “course packs” made up of texts from multiple sources can be created
Accessibility – Some e-readers can convert printed text to speech
Efficiency – e-readers can hold hundreds or thousands of books and can double as web browsers and email clients
E-Book Disadvantages
Layout – less information can be displayed on a digital page
Restrictions – digital rights management may limit the number of devices that can contain the book, or provide restrictions on sharing, or copying and printing text.
Media limitations– e-readers can only display one or two books at a time.
Complexity – many incompatibilities exist between e-readers, file formats, and online purchasing methods
Hardware limitations – e-textbooks from some sources, including Barnes and Noble, cannot be viewed on handheld e-readers
Software E-Reader Downloads
Adobe Digital Editions (reads PDF and Adobe EPUB format, used by the Mid-York Library System)
Kindle (reads pdf and Mobi format, but not EPUB)
Nook (reads pdf and EPUB format, but not e-textbooks)
Nook Study (reads pdf, EPUB, and e-textbooks)
Hardware E-Reader Models
Kindle Models
Nook Models
iPad, iPhone (running iBooks)
Android Tablets and Phones (running e-reader software)
Free E-Book Sources
Project Guttenberg
Google E-Bookstore (requires personal Gmail account)
Open Library
ManyBooks.net
Mid-York Library System
E-Textbook Resources
College Bookstore Online Book Request form
Request print books and e-books (if an e-book exists for a given title, it is automatically made available)
See books used in prior semesters
Identify and choose new titles
Submit additional information about courses and book needs
XanEdu CoursePacks
CoursePacks in traditional print, digital, or digital plus print
Custom Textbooks
Copyright services
The Faculty Center Network
Review and compare college-level textbooks
Discover publisher information
Useful Links
The Digital Reader
Recent events related to e-readers and e-text
