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Connecting Hardware

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Audiovisual (AV)
  • Videoconferencing Guide Audiovisual (AV) Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓   Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓     Multi-person Conversations   (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants.   High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.)       ✓ Share Computer Screen   (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me    Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video   Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. 
Backup
  • Data Backup and Storage Backup Introduction Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion. A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided. Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment Storage Solution Finder External Hard Drive Employee Network Storage 1 Academic Server 2 Google Drive Flash Drive Dropbox or Similar Documents ✓ ✓ ✓ ✓ Images ✓ ✓ ✓ ✓ Music ✓   ✓ ✓ Video ✓   ✓     Computer Backup ✓ ✓       Easy Sharing     ✓ ✓   is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information. 1 This solution is only available to staff and faculty. 2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.              
ESS
  • Data Backup and Storage ESS Introduction Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion. A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided. Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment Storage Solution Finder External Hard Drive Employee Network Storage 1 Academic Server 2 Google Drive Flash Drive Dropbox or Similar Documents ✓ ✓ ✓ ✓ Images ✓ ✓ ✓ ✓ Music ✓   ✓ ✓ Video ✓   ✓     Computer Backup ✓ ✓       Easy Sharing     ✓ ✓   is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information. 1 This solution is only available to staff and faculty. 2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.              
External Hard Drive
  • Data Backup and Storage External Hard Drive Introduction Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion. A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided. Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment Storage Solution Finder External Hard Drive Employee Network Storage 1 Academic Server 2 Google Drive Flash Drive Dropbox or Similar Documents ✓ ✓ ✓ ✓ Images ✓ ✓ ✓ ✓ Music ✓   ✓ ✓ Video ✓   ✓     Computer Backup ✓ ✓       Easy Sharing     ✓ ✓   is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information. 1 This solution is only available to staff and faculty. 2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.              
Google Docs
  • Data Backup and Storage Google Docs Introduction Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion. A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided. Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment Storage Solution Finder External Hard Drive Employee Network Storage 1 Academic Server 2 Google Drive Flash Drive Dropbox or Similar Documents ✓ ✓ ✓ ✓ Images ✓ ✓ ✓ ✓ Music ✓   ✓ ✓ Video ✓   ✓     Computer Backup ✓ ✓       Easy Sharing     ✓ ✓   is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information. 1 This solution is only available to staff and faculty. 2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.              
Google Talk
  • Videoconferencing Guide Google Talk Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓   Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓     Multi-person Conversations   (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants.   High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.)       ✓ Share Computer Screen   (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me    Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video   Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. 
Image
  • 2012 Windows Installation Document Image Pre Image Checklist Configure BIOS options Desktop (Optiplex 990) Date & Time - Set the date and time Boot Sequence - uncheck  Prep computer for user in FileMaker Image PC
Mac OS 10.4 Tiger
  • ITS & IC Lab Printer Installation for Mac OS X 10.4.x Mac OS 10.4 Tiger For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.                       Installing the Printer If your computer is running 10.4.x,  close the About This Mac window and proceed as follows: On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open. Hold down the option key and click on More Printers. Select Advanced from the top drop-down menu. Configure the following: Device: Windows Printer via SAMBA Device Name:  Select a printer name from the list below. Device URL: smb://username:password@printx/printername Printer Model:  In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add. The printer will be added and appear in your list of printers. You now need to configure the installable options.  Highlight the printer you just added and click on Printer Setup…  You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes. The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.    In the window that appears, enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. 6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details…  Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Mac OS 10.4 Tiger For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Mac OS 10.5 Leopard
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x Mac OS 10.5 Leopard For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees Mac OS 10.5 Leopard Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.              If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open.  Select IP tab the top and configure the following: Protocol: Line Printer Daemon - LPD Address: printx Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A Name: Same as Queue Location: Leave blank. Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list. Once all of those settings are configured, Click Add. You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client. The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Mac OS 10.5 Leopard For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Mac OS 10.6 Snow Leopard
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x Mac OS 10.6 Snow Leopard For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees Mac OS 10.6 Snow Leopard Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.              If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open.  Select IP tab the top and configure the following: Protocol: Line Printer Daemon - LPD Address: printx Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A Name: Same as Queue Location: Leave blank. Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list. Once all of those settings are configured, Click Add. You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client. The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Mac OS 10.6 Snow Leopard For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Mac OS 10.7 Lion
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x Mac OS 10.7 Lion For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Mac OS 10.7 Lion For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Network
  • Policies - Perimeter Firewall Network Adopted November 2003 Information Technology Services at Hamilton College operates a Perimeter Firewall between the Internet and the College network to establish a secure environment for the College's computer and network resources. The Perimeter Firewall is a key component of the Hamilton network security architecture. This Perimeter Firewall Policy governs how the Perimeter firewall will filter Internet traffic to mitigate the risks and losses associated with security threats to the Hamilton network and information systems. This policy is designed to protect college computers (student and employee computers) from hacking and virus attacks by restricting access to computers on the Hamilton campus from people who are off-campus. Every computer on the Hamilton network still must be secured and virus protected to be protected against other computers on the internal network. Introduction Among Hamilton's information technology priorities is the maintenance of a safe and secure computing environment. Historically, the risk of malicious packets making it into the College network has been relatively high. The assets at risk from targeted attacks against the network include data/information, software and hardware services, including access to the Internet and access to central servers are also at risk. Often, the data that is stored on such servers are the true targets of attackers. The College's Perimeter Firewall must allow access to protected resources from authorized users located outside the firewall (users on the Internet). An increasing number of users work at home or while traveling. Research collaborators may also need to enter the Hamilton network from remote hosts. While this method does protect against many intrusions, it is not bullet proof. When a violation is suspected, the firewall architecture has logging capabilities to provide forensic information. Information Technology Services (ITS) designed the Perimeter Firewall Policy to effectively enable the security control mechanisms found within the Perimeter Firewall. Consistent with all College information technology policies, the Perimeter Firewall Policy adheres to the College's General Policies on the Use of Information Technology. A Perimeter Firewall is the first line of protection in the campus network. Similar to most modern hotels, one can enter and walk around many areas of the hotel such as the lobby unrestricted; however, to access a particular resource, such as a hotel room, one needs a key. In addition to the perimeter firewall which ITS will be maintaining, individuals and departmental system administrators are advised to make their desktop and server systems as secure as possible through a "deny everything, permit on exception" firewall or system configuration approach. System administrators are encouraged to weigh the merit of placing firewall software on departmental servers and desktop machines. Host firewalls can block port scanners, protect against known exploits, log suspicious events and evaluate configurations. Responsibilities The Network and Telecommunications Team of ITS is responsible for implementing and maintaining the College network perimeter firewall. Therefore, ITS is also responsible for activities relating to this policy. Responsibility for information systems security on a day-to-day basis is every employee's responsibility. Specific guidance and direction for information systems security is the responsibility of ITS. Policy for Perimeter Firewall The Perimeter Firewall permits the following for outbound and inbound Internet traffic: Outbound - Allow ALL Internet traffic to hosts and services outside of the College with the exception of known security vulnerabilities (see below). This allows anyone connected to the Hamilton Network to utilize all services on the Internet with the exception of known vulnerabilities. Inbound - Only specific services which support the College mission will be allowed to be accessed from the Internet. The chart below identifies the most common services used for Internet communications within the Hamilton environment. The following is a limited explanation for each column: Server Functions and Services - This a listing of the most common Internet services used on the College file servers to support the mission and business of the College. Hamilton Network to Internet - All traffic originating from a College computer to an external host has no firewall policies applied except for known security vulnerabilities which are described in the chart below. Internet to Hamilton Network - All traffic originating from a computer on the Internet (somewhere off-campus) to a computer on the Hamilton network is only allowed into the following systems.   Hamilton Network to the Internet: Services which are NOT allowed Internet to Hamilton Network: Services which ARE allowed All Microsoft Networking Protocols Network Monitoring Protocols UNIX File System Protocols Virus Related Protocols Spyware Related Protocols (MarketScore Spyware) Hamilton E-mail Server Hamilton Web Server Blackboard SSS (FTP Only) Software (FTP Only) WebAdvisor Citrix Statistics Applications Library Catalog and Databases ListServ Mailing Lists Remote Desktop to Any OSX and Windows XP System Other Departmental Servers Operational Procedures Faculty, staff, and students may request access from the Internet for a service inside Hamilton for a new or existing server. These requests must be submitted in writing and need to include a rationale for the request by submitting the Firewall Service Security Policy Modification Form. It is recommended that faculty, staff, and students submit the request through the ITS Help Desk. The Network and Telecommunications Services Team and Vice President for Information Technology will evaluate the risk of opening the firewall to accommodate requests. Where the risk is acceptable, granting of requests will be dependent on network infrastructure limitations and the availability of required resources to implement the request. If the risk associated with a given request is deemed objectionable, then an explanation of the associated risks will be provided to the original requestor and alternative solutions will be explored. If during the implementation it is determined that the original request does not provide the functionality to meet the unit's business need, then the Network and Telecommunications Services Team will, on a short-term basis, provide open access through the firewall. Subsequently, long-term, the Network and Telecommunications Services Team will work with the requestor to determine exactly what ports are needed to meet the unit's business needs. Certain mission-critical functions require outside vendors and other entities to have secured and limited access to departmental network resources from the Internet to Hamilton. This access needs to be approved by either a director or department chair and then coordinated through Network and Telecommunications Services Team by submission of the Firewall Service Security Policy Modification Form. If the original requestor considers the solution to be unsatisfactory, the request may be appealed to the Vice President for Information Technology. Turn around time for a request of common services listed will be approximately 2 business days from the receipt of the Modification Form. Common Services include: FTP Telnet/SSH SMTP HTTP/HTTPS Turn around time of a request for any other service will be no more than 5-10 business days. This additional time is needed to investigate any risk associated to the College.
PaperCut
  • ITS & IC Lab Printer Installation for Mac OS X 10.4.x PaperCut For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.                       Installing the Printer If your computer is running 10.4.x,  close the About This Mac window and proceed as follows: On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open. Hold down the option key and click on More Printers. Select Advanced from the top drop-down menu. Configure the following: Device: Windows Printer via SAMBA Device Name:  Select a printer name from the list below. Device URL: smb://username:password@printx/printername Printer Model:  In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add. The printer will be added and appear in your list of printers. You now need to configure the installable options.  Highlight the printer you just added and click on Printer Setup…  You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes. The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.    In the window that appears, enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. 6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details…  Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x PaperCut For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Network Printer Installation for Windows 7 PaperCut Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer Press the <WINDOWS KEY> < R> to invoke the Run command window. Next to Open, enter \\printx. Click OK. Enter your network username and password. Click OK. Close the printer window that appears. Click on your Windows Start button.  Click on Devices and Printers, then click on Add a printer.  The next two steps need to be done in quick succession to prevent the computer from getting taken off the network.  Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed.  Do not allow Windows to spend time automatically searching for available printers.              Type \\printx followed by the name of the network printer as shown.  The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A) Click on Next. The Windows Printer Installation window will appear indicating progress. If you see the Do you trust this printer? Window, click on Install driver. You will see the Windows Printer Installation window again showing the progress of copying files. Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish. The printer will be added as the default printer.  If you are using CITRIX, you’ll need this to be the case.  Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer. Close the printer window.  Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Press the to invoke the Run command window. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. Double-click on the PaperCut Windows Installer. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer?  Click Yes. You may be asked to again provide your network username and password. In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Choose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
  • Network Printer Installation for Windows Vista PaperCut Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer Click on your Windows Start button and open the control panel. Depending on your view: Click on the Printers icon          OR Click under Hardware and Sound, click on Printer. Click on Add a printer. The next two steps need to be done in quick succession to prevent the computer from getting taken off the network.  Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed.  Do not allow Windows to spend time automatically searching for available printers.     Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown.  Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next. Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent). In the Printers window that appears, click on Install driver. The Add Printer window will appear indicating the successful addition of the printer. If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer.  Note: If you are using CITRIX, you’ll need to check this box. Click on Next. Click on Finish. Close the printer window. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Press the to invoke the Run command window. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. Double-click on the PaperCut Windows Installer. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer?  Click Yes. You may be asked to again provide your network username and password. In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Choose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. Back to Top
  • Network Printer Installation for Windows XP PaperCut Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer XP Home Edition Click on your Windows Start button. Click on Control Panel Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes. XP Professional Edition After clicking on Start, click on Printers and Faxes. Follow the steps below for both editions: Click on the link to Add a printer. Click on Next in the Welcome to the Add Printer Wizard window. Click on Next to add a network printer. Type the name of the network printer.  Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next. If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login.  Please be sure to precede your user ID with hamilton-s\ as shown.  The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always).  If neither password works for you, please go to the following address for instructions on how to change your SSS password. https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords Click on OK after entering your password.  Click on Yes in the Connect to Printer window. If you are using CITRIX, you should select Yes to make this your default printer.  Otherwise, you should select No.  Note that if you have no printer installed, the network printer will be set to Yes automatically. Then, click on Next. Click on Finish. You should now see the printer listed in your Printers and Faxes window.  NOTE:  If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM   Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on the Start button and select Run. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Double-click on the PaperCut Windows Installer In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Chose the printer to which you want to print. You’ll see the “cost” of your print job.  Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details…  Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. Back to Top
  • Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees PaperCut Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.              If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open.  Select IP tab the top and configure the following: Protocol: Line Printer Daemon - LPD Address: printx Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A Name: Same as Queue Location: Leave blank. Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list. Once all of those settings are configured, Click Add. You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client. The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • Printing at Hamilton College PaperCut Printing from your own personal computer Windows Instructions Macintosh Instructions Frequently Asked Questions Background History PaperCut™ Print Management, Fall 2010 In the fall 2010, Hamilton implemented a system called Papercut™ for managing laser printing on campus. This builds on a pilot project done last year (see below for the three year history of this project that was initiated by the faculty Committee on Information Technology). The ultimate goal of this project is to save institutional resources (by reducing Hamilton’s carbon footprint, saving trees and reducing energy consumption) without adversely affecting the academic program. Using Papercut, students are assigned a quota limit for free printing ranging from approximately 850/sides/semester for first year students to 2000/sides/semester for seniors. For the fall 2010 we will be trying out all the elements of the system. Students will not be charged if they go over their quota. At the end of the semester we will study the data for students who exceed their quotas to determine if adjustments need to be made based on their academic programs. The system should be fully operational for the start of spring 2011 semester. Students will be alerted when they approach their quota and will be allowed an overdraft of $2.00 before having to add additional money to their account. Individuals who go beyond their quota will obtain a “top-up” card at the circulation desk in the Burke Library (at no cost during this semester). The cost of printing has been adjusted so that a two-sided black and white page costs 7 cents. Quotas will be restarted at the beginning of a semester. The data for each semester will enable us to fine-tune the quota system for the following semester. Procedures are being worked out to allow student organizations to print for their organization purposes without deducting from a student’s quota. The Papercut system went live on September 7. Answers to some frequently asked questions appear below. Printing from your own personal computer Windows Instructions Can be done in one of two ways: "Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details. Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow. Windows XP Windows Vista Window 7 Macintosh Instructions Can be done in one of two ways: "Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details. Install the print driver, a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow. Print Driver Installation for Mac OSX 10.5.x & 10.6.x - OSX - Employees 10.5.x, 10.6.x, 10.7.x - OSX 10.4 - OSX 10.3 - OSX (Please contact the Help Desk at x4181 for assistance.) Frequently Asked Questions What are the quotas for the first semester? Seniors - $70 (approximately 2000/sides/semester) Juniors - $50 Sophomores - $45 First year students - $30 (approximately 850/sides/semester) What are the printing costs that will be deducted from the print quotas? Black and white printing will cost 5 cents for single-sided printing Black and white printing will cost 7 cents for 2-sided duplex printing (a discount of 30%) Color printing will cost .20/side. How can I get a refund when I experience a printing problem? If there is a problem with your printout (e.g., paper jam, low print quality) you can request a refund by logging into your Papercut account details page, and using the Request Refund option for the print job that failed. Once submitted, the system triggers an e-mail that will alert us that a refund has been requested to which we can approve or deny. What if I go over quota? To assist you in managing your Papercut quota, you will receive a low balance notification when your balance reaches $5.00. You are also allowed an overdraft limit of $2.00. Once you reach the overdraft limit you will have to add to your quota in order to print. The quota is based on data collected in the Spring 2010 semester and from peer institutions and should be sufficient for all printing supporting the academic program. It takes into consideration all varieties of courses. Quotas will be restarted between semesters. The data for each semester will enable us to fine tune the quota system for the following semester. Individuals who go beyond their quota can add credit from their Hill Card by logging into their Papercut account details page. How can I print for my student organization? Student organizations approved through the Office of Student Activities will be allowed to print for their organization only (no personal use) using their organization's account. When will the quota system go live? The quota system went live on Tuesday, September 7, 2010 at 8 a.m. Background History In 2008-2009, the faculty Committee on Information Technology recommended that we investigate systems for managing printing on campus to help reduce perceived paper waste (save trees), reduce Hamilton’s carbon footprint and reduce energy consumption. A task force was set up including faculty, representatives of the library, ITS and students to evaluate alternatives. In the summer of 2009 Papercut™ was selected and a pilot use of the product was conducted during the spring 2010 semester in all the ITS computer labs. The purpose was to gather data on usage and to test out the user interface. At the same time we surveyed our peer institutions about the quota systems they used. We set the initial quotas based on the 90th percentile of usage in spring 2010. That is, 90% o the students in each class year would be able to do all the printing without exceeding the quota. This was the methodology used by most of our peers and it turns out that Hamilton’s quotas are higher than those of our peers. Most academic departments also asked us to restrict access to their department printers to only faculty and staff in the departments. This was also implemented using Papercut.
  • Web Print Using PaperCut PaperCut Using the Lite Printing through the Web In your browser window, enter https://printx:9192. screenshot You will receive security message warning. IE:  There is a problem with this website’s security certificate. Click on Continue to this website. screenshot Firefox:  Secure Connection Failed. Click on Or you can add an exception. screenshot In the next window that appears, click on Get Security Certificate and then Click on Confirm Security Exception. screenshot Enter your network username and password. Click on Login. screenshot On the left side of the screen, click on Web Print.  screenshot Click on Submit a Job. screenshot Select a printer. Click on 2. Print Options and Account Selection.   screenshot Enter the number of copies. Click on 3. Upload Document.  screenshot Click on Browse. screenshot Locate the file you need to print. Click on Open.  screenshot Click on Upload & Complete. screenshot You’ll see the status of your print jobs.  screenshot When complete, the status will say Finished:  Queued for printing. screenshot When complete, you can either click on Submit a Job to print another document, look at past activity, or logout.  screenshot  
Policy
  • Policies - Indemnification of Hamilton College Policy Users agree, in consideration of access to the College's computing, networking and media services, to indemnify, defend, and hold harmless the College for any suits, claims, losses, expenses or damages, including, but not limited to, the user's access to or use of the College's computing, networking, and media services and facilities. Noncompliance and Sanctions Information Technology Services may suspend or terminate all computing privileges of any individuals without notice who engage in improper computing activities. Serious cases, as determined by the Vice President for Information Technology, Hamilton College, will be referred to the appropriate officer of the college for disciplinary action. Such disciplinary action may include the suspension, expulsion, or termination of the offending individual, as appropriate and as determined at the sole discretion of Hamilton College. Where violation of state and federal law is involved, cases will be referred to the proper legal authorities for action. The following serves to provide examples of violations of computing or computing facility policies at Hamilton College. The list of violations includes, but is not limited to: Malicious misuse. Examples - using IDs or passwords assigned to others, disrupting the network, destroying information, removing software from public computers, spreading viruses, sending e-mail that threatens or harasses other people (a Class A misdemeanor under New York State law), invading the privacy of others, and subscribing others to mailing lists or providing the e-mail addresses of others to bulk mailers without their approval.   Unacceptable use of software and hardware. Examples - knowingly or carelessly running or installing unlicensed software on any computer system or network; giving another user a program intended to damage the system; running or installing any program that places an excessive load on a computer system or network, or compromises the security of the systems or network; violating terms of applicable software licensing agreements, including copying or reproducing any licensed software; or violating copyright laws and their fair use provisions through inappropriate reproduction or dissemination of copyrighted text, images, or other materials; using imaging equipment to duplicate, alter and subsequently reproduce official documents.   Inappropriate access. Examples - unauthorized use of a computer account; providing misleading information in order to obtain access to computing facilities; using the campus network to gain unauthorized access to any computer system; connecting unauthorized equipment to the campus network; unauthorized attempts to circumvent data protection schemes to uncover security loopholes (including creating and/or running programs that are designed to identify security loopholes and/or decrypt intentionally secure data); knowingly or carelessly performing an act that will interfere with the normal operation of computers, terminals, peripherals, or networks; deliberately wasting or overloading computing resources, such as printing too many copies of a document; or other activities.   Inappropriate use of electronic mail and Internet access. E-mail communications are subject to statements of conduct as published in the Student, Faculty, Administrator, Staff, and Maintenance and Operations Handbooks, as well as all applicable federal and state laws. In addition, other activities that threaten the integrity of the system or harm individual users are not allowed. These include, but are not limited to initiating or propagating electronic chain letters; inappropriate mass mailing including multiple mailings to newsgroups, mailing lists, or individuals, forging the identity of a user or machine in an electronic communication or sending anonymous e-mail; using another person's e-mail account or identity to send e-mail messages; attempting to monitor or tamper with another user's electronic communications; reading, copying, changing, or deleting another user's files or software without the explicit agreement of the owner; or using e-mail or personal web page advertising to solicit or proselytize others for commercial ventures, religious or political causes, or for personal gain.
  • Policies - Perimeter Firewall Policy Adopted November 2003 Information Technology Services at Hamilton College operates a Perimeter Firewall between the Internet and the College network to establish a secure environment for the College's computer and network resources. The Perimeter Firewall is a key component of the Hamilton network security architecture. This Perimeter Firewall Policy governs how the Perimeter firewall will filter Internet traffic to mitigate the risks and losses associated with security threats to the Hamilton network and information systems. This policy is designed to protect college computers (student and employee computers) from hacking and virus attacks by restricting access to computers on the Hamilton campus from people who are off-campus. Every computer on the Hamilton network still must be secured and virus protected to be protected against other computers on the internal network. Introduction Among Hamilton's information technology priorities is the maintenance of a safe and secure computing environment. Historically, the risk of malicious packets making it into the College network has been relatively high. The assets at risk from targeted attacks against the network include data/information, software and hardware services, including access to the Internet and access to central servers are also at risk. Often, the data that is stored on such servers are the true targets of attackers. The College's Perimeter Firewall must allow access to protected resources from authorized users located outside the firewall (users on the Internet). An increasing number of users work at home or while traveling. Research collaborators may also need to enter the Hamilton network from remote hosts. While this method does protect against many intrusions, it is not bullet proof. When a violation is suspected, the firewall architecture has logging capabilities to provide forensic information. Information Technology Services (ITS) designed the Perimeter Firewall Policy to effectively enable the security control mechanisms found within the Perimeter Firewall. Consistent with all College information technology policies, the Perimeter Firewall Policy adheres to the College's General Policies on the Use of Information Technology. A Perimeter Firewall is the first line of protection in the campus network. Similar to most modern hotels, one can enter and walk around many areas of the hotel such as the lobby unrestricted; however, to access a particular resource, such as a hotel room, one needs a key. In addition to the perimeter firewall which ITS will be maintaining, individuals and departmental system administrators are advised to make their desktop and server systems as secure as possible through a "deny everything, permit on exception" firewall or system configuration approach. System administrators are encouraged to weigh the merit of placing firewall software on departmental servers and desktop machines. Host firewalls can block port scanners, protect against known exploits, log suspicious events and evaluate configurations. Responsibilities The Network and Telecommunications Team of ITS is responsible for implementing and maintaining the College network perimeter firewall. Therefore, ITS is also responsible for activities relating to this policy. Responsibility for information systems security on a day-to-day basis is every employee's responsibility. Specific guidance and direction for information systems security is the responsibility of ITS. Policy for Perimeter Firewall The Perimeter Firewall permits the following for outbound and inbound Internet traffic: Outbound - Allow ALL Internet traffic to hosts and services outside of the College with the exception of known security vulnerabilities (see below). This allows anyone connected to the Hamilton Network to utilize all services on the Internet with the exception of known vulnerabilities. Inbound - Only specific services which support the College mission will be allowed to be accessed from the Internet. The chart below identifies the most common services used for Internet communications within the Hamilton environment. The following is a limited explanation for each column: Server Functions and Services - This a listing of the most common Internet services used on the College file servers to support the mission and business of the College. Hamilton Network to Internet - All traffic originating from a College computer to an external host has no firewall policies applied except for known security vulnerabilities which are described in the chart below. Internet to Hamilton Network - All traffic originating from a computer on the Internet (somewhere off-campus) to a computer on the Hamilton network is only allowed into the following systems.   Hamilton Network to the Internet: Services which are NOT allowed Internet to Hamilton Network: Services which ARE allowed All Microsoft Networking Protocols Network Monitoring Protocols UNIX File System Protocols Virus Related Protocols Spyware Related Protocols (MarketScore Spyware) Hamilton E-mail Server Hamilton Web Server Blackboard SSS (FTP Only) Software (FTP Only) WebAdvisor Citrix Statistics Applications Library Catalog and Databases ListServ Mailing Lists Remote Desktop to Any OSX and Windows XP System Other Departmental Servers Operational Procedures Faculty, staff, and students may request access from the Internet for a service inside Hamilton for a new or existing server. These requests must be submitted in writing and need to include a rationale for the request by submitting the Firewall Service Security Policy Modification Form. It is recommended that faculty, staff, and students submit the request through the ITS Help Desk. The Network and Telecommunications Services Team and Vice President for Information Technology will evaluate the risk of opening the firewall to accommodate requests. Where the risk is acceptable, granting of requests will be dependent on network infrastructure limitations and the availability of required resources to implement the request. If the risk associated with a given request is deemed objectionable, then an explanation of the associated risks will be provided to the original requestor and alternative solutions will be explored. If during the implementation it is determined that the original request does not provide the functionality to meet the unit's business need, then the Network and Telecommunications Services Team will, on a short-term basis, provide open access through the firewall. Subsequently, long-term, the Network and Telecommunications Services Team will work with the requestor to determine exactly what ports are needed to meet the unit's business needs. Certain mission-critical functions require outside vendors and other entities to have secured and limited access to departmental network resources from the Internet to Hamilton. This access needs to be approved by either a director or department chair and then coordinated through Network and Telecommunications Services Team by submission of the Firewall Service Security Policy Modification Form. If the original requestor considers the solution to be unsatisfactory, the request may be appealed to the Vice President for Information Technology. Turn around time for a request of common services listed will be approximately 2 business days from the receipt of the Modification Form. Common Services include: FTP Telnet/SSH SMTP HTTP/HTTPS Turn around time of a request for any other service will be no more than 5-10 business days. This additional time is needed to investigate any risk associated to the College.
  • Policies - Responsible Use of Networks and Computer Facilities Policy Hamilton College is a private institution fully committed to the ideals of academic freedom, freedom of expression, and cultural diversity. At the same time, inappropriate behavior and malicious misuse of computing resources that in any way degrades the College equipment and services or violates the rights of others in the community is strictly prohibited.  Personal use of these systems for other than work-related matters should be minimal and limited so that it does not incur additional cost to the College, does not prevent the employee from attending to and completing work effectively and efficiently, and does not preclude others with work-related needs from using the resources, including the shared campus and Internet bandwidth.  Individual Responsibility While ITS is responsible for monitoring the use of computer systems, it is also the responsibility of all individuals in the Hamilton community to urge their peers and colleagues to use the network and systems appropriately. This is the only way that the integrity and availability of the network and systems can be ensured for everyone. Each member of the community is responsible for using only those accounts or computers for which he or she has authorization and is responsible for protecting all passwords. Individual responsibility includes respecting the rights of other users. Individuals are urged to report unauthorized use of computers, networks, or other ITS facilities on campus by calling the ITS e-mail administrator or notifying the Vice President for Information Technology. Institutional Privileges Hamilton College reserves the right to allocate resources in different ways in order to achieve maximum usage. To accomplish this, the system administrators may suspend or terminate privileges of individuals without notice if malicious misuse or use inconsistent with this policy, any other College policy, or applicable law is discovered. Privileges may also be suspended, without notice, to meet time-dependent, critical operational needs. System administrators may also limit the number of messages or files that each user has in order to keep the system functioning. Legal Compliance All existing federal and state laws and College regulations and policies apply to the use of computing resources and all users of such resources are required to be in compliance with all laws, regulations and policies at all times. This includes not only those laws and regulations that are specific to computers and networks, but also those that apply generally to personal conduct.  As such, any of these resources may be subject to review by designated College personnel in accordance with College policies.    
  • Policies - Wireless Networking Policy Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed. The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue. What is the Hamilton Wireless Network? A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications. Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed. Where can I use Wireless Networking? ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007. How much does it cost? You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale.  Other electronic stores also sell wireless network adapters.   What wireless adapters are supported? You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.  What things are prohibited? Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.   Can I get help setting this up? Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181. Policies All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document. Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each. Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website. Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers. ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus. In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
Printer
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x Printer For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Printer For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Printing
  • ITS & IC Lab Printer Installation for Mac OS X 10.4.x Printing For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.                       Installing the Printer If your computer is running 10.4.x,  close the About This Mac window and proceed as follows: On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open. Hold down the option key and click on More Printers. Select Advanced from the top drop-down menu. Configure the following: Device: Windows Printer via SAMBA Device Name:  Select a printer name from the list below. Device URL: smb://username:password@printx/printername Printer Model:  In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add. The printer will be added and appear in your list of printers. You now need to configure the installable options.  Highlight the printer you just added and click on Printer Setup…  You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes. The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.    In the window that appears, enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. 6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details…  Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x Printing For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Network Printer Installation for Windows 7 Printing Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer Press the <WINDOWS KEY> < R> to invoke the Run command window. Next to Open, enter \\printx. Click OK. Enter your network username and password. Click OK. Close the printer window that appears. Click on your Windows Start button.  Click on Devices and Printers, then click on Add a printer.  The next two steps need to be done in quick succession to prevent the computer from getting taken off the network.  Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed.  Do not allow Windows to spend time automatically searching for available printers.              Type \\printx followed by the name of the network printer as shown.  The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A) Click on Next. The Windows Printer Installation window will appear indicating progress. If you see the Do you trust this printer? Window, click on Install driver. You will see the Windows Printer Installation window again showing the progress of copying files. Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish. The printer will be added as the default printer.  If you are using CITRIX, you’ll need this to be the case.  Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer. Close the printer window.  Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Press the to invoke the Run command window. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. Double-click on the PaperCut Windows Installer. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer?  Click Yes. You may be asked to again provide your network username and password. In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Choose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
  • Network Printer Installation for Windows Vista Printing Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer Click on your Windows Start button and open the control panel. Depending on your view: Click on the Printers icon          OR Click under Hardware and Sound, click on Printer. Click on Add a printer. The next two steps need to be done in quick succession to prevent the computer from getting taken off the network.  Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed.  Do not allow Windows to spend time automatically searching for available printers.     Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown.  Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next. Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent). In the Printers window that appears, click on Install driver. The Add Printer window will appear indicating the successful addition of the printer. If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer.  Note: If you are using CITRIX, you’ll need to check this box. Click on Next. Click on Finish. Close the printer window. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Press the to invoke the Run command window. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. Double-click on the PaperCut Windows Installer. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer?  Click Yes. You may be asked to again provide your network username and password. In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Choose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. Back to Top
  • Network Printer Installation for Windows XP Printing Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer XP Home Edition Click on your Windows Start button. Click on Control Panel Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes. XP Professional Edition After clicking on Start, click on Printers and Faxes. Follow the steps below for both editions: Click on the link to Add a printer. Click on Next in the Welcome to the Add Printer Wizard window. Click on Next to add a network printer. Type the name of the network printer.  Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next. If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login.  Please be sure to precede your user ID with hamilton-s\ as shown.  The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always).  If neither password works for you, please go to the following address for instructions on how to change your SSS password. https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords Click on OK after entering your password.  Click on Yes in the Connect to Printer window. If you are using CITRIX, you should select Yes to make this your default printer.  Otherwise, you should select No.  Note that if you have no printer installed, the network printer will be set to Yes automatically. Then, click on Next. Click on Finish. You should now see the printer listed in your Printers and Faxes window.  NOTE:  If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM   Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on the Start button and select Run. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Double-click on the PaperCut Windows Installer In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Chose the printer to which you want to print. You’ll see the “cost” of your print job.  Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details…  Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. Back to Top
  • Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees Printing Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.              If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. In System Preferences click on Print & Fax. In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. The Printer Browser will open.  Select IP tab the top and configure the following: Protocol: Line Printer Daemon - LPD Address: printx Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A Name: Same as Queue Location: Leave blank. Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list. Once all of those settings are configured, Click Add. You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. Installing the PaperCut Client The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client. The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. In the window that appears, enter your network username and password. Click Connect. Click on Yes to install the PaperCut Client into your applications folder. Enter your network username and password. Click OK. You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. From the Apple Menu, select System Preferences. Click on Accounts. Click on Login Items. Click on the . Navigate to Applications then PCClient. Click Add. Close the Accounts Window. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.  
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Printing For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
  • Printing at Hamilton College Printing Printing from your own personal computer Windows Instructions Macintosh Instructions Frequently Asked Questions Background History PaperCut™ Print Management, Fall 2010 In the fall 2010, Hamilton implemented a system called Papercut™ for managing laser printing on campus. This builds on a pilot project done last year (see below for the three year history of this project that was initiated by the faculty Committee on Information Technology). The ultimate goal of this project is to save institutional resources (by reducing Hamilton’s carbon footprint, saving trees and reducing energy consumption) without adversely affecting the academic program. Using Papercut, students are assigned a quota limit for free printing ranging from approximately 850/sides/semester for first year students to 2000/sides/semester for seniors. For the fall 2010 we will be trying out all the elements of the system. Students will not be charged if they go over their quota. At the end of the semester we will study the data for students who exceed their quotas to determine if adjustments need to be made based on their academic programs. The system should be fully operational for the start of spring 2011 semester. Students will be alerted when they approach their quota and will be allowed an overdraft of $2.00 before having to add additional money to their account. Individuals who go beyond their quota will obtain a “top-up” card at the circulation desk in the Burke Library (at no cost during this semester). The cost of printing has been adjusted so that a two-sided black and white page costs 7 cents. Quotas will be restarted at the beginning of a semester. The data for each semester will enable us to fine-tune the quota system for the following semester. Procedures are being worked out to allow student organizations to print for their organization purposes without deducting from a student’s quota. The Papercut system went live on September 7. Answers to some frequently asked questions appear below. Printing from your own personal computer Windows Instructions Can be done in one of two ways: "Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details. Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow. Windows XP Windows Vista Window 7 Macintosh Instructions Can be done in one of two ways: "Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details. Install the print driver, a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow. Print Driver Installation for Mac OSX 10.5.x & 10.6.x - OSX - Employees 10.5.x, 10.6.x, 10.7.x - OSX 10.4 - OSX 10.3 - OSX (Please contact the Help Desk at x4181 for assistance.) Frequently Asked Questions What are the quotas for the first semester? Seniors - $70 (approximately 2000/sides/semester) Juniors - $50 Sophomores - $45 First year students - $30 (approximately 850/sides/semester) What are the printing costs that will be deducted from the print quotas? Black and white printing will cost 5 cents for single-sided printing Black and white printing will cost 7 cents for 2-sided duplex printing (a discount of 30%) Color printing will cost .20/side. How can I get a refund when I experience a printing problem? If there is a problem with your printout (e.g., paper jam, low print quality) you can request a refund by logging into your Papercut account details page, and using the Request Refund option for the print job that failed. Once submitted, the system triggers an e-mail that will alert us that a refund has been requested to which we can approve or deny. What if I go over quota? To assist you in managing your Papercut quota, you will receive a low balance notification when your balance reaches $5.00. You are also allowed an overdraft limit of $2.00. Once you reach the overdraft limit you will have to add to your quota in order to print. The quota is based on data collected in the Spring 2010 semester and from peer institutions and should be sufficient for all printing supporting the academic program. It takes into consideration all varieties of courses. Quotas will be restarted between semesters. The data for each semester will enable us to fine tune the quota system for the following semester. Individuals who go beyond their quota can add credit from their Hill Card by logging into their Papercut account details page. How can I print for my student organization? Student organizations approved through the Office of Student Activities will be allowed to print for their organization only (no personal use) using their organization's account. When will the quota system go live? The quota system went live on Tuesday, September 7, 2010 at 8 a.m. Background History In 2008-2009, the faculty Committee on Information Technology recommended that we investigate systems for managing printing on campus to help reduce perceived paper waste (save trees), reduce Hamilton’s carbon footprint and reduce energy consumption. A task force was set up including faculty, representatives of the library, ITS and students to evaluate alternatives. In the summer of 2009 Papercut™ was selected and a pilot use of the product was conducted during the spring 2010 semester in all the ITS computer labs. The purpose was to gather data on usage and to test out the user interface. At the same time we surveyed our peer institutions about the quota systems they used. We set the initial quotas based on the 90th percentile of usage in spring 2010. That is, 90% o the students in each class year would be able to do all the printing without exceeding the quota. This was the methodology used by most of our peers and it turns out that Hamilton’s quotas are higher than those of our peers. Most academic departments also asked us to restrict access to their department printers to only faculty and staff in the departments. This was also implemented using Papercut.
  • Web Print Using PaperCut Printing Using the Lite Printing through the Web In your browser window, enter https://printx:9192. screenshot You will receive security message warning. IE:  There is a problem with this website’s security certificate. Click on Continue to this website. screenshot Firefox:  Secure Connection Failed. Click on Or you can add an exception. screenshot In the next window that appears, click on Get Security Certificate and then Click on Confirm Security Exception. screenshot Enter your network username and password. Click on Login. screenshot On the left side of the screen, click on Web Print.  screenshot Click on Submit a Job. screenshot Select a printer. Click on 2. Print Options and Account Selection.   screenshot Enter the number of copies. Click on 3. Upload Document.  screenshot Click on Browse. screenshot Locate the file you need to print. Click on Open.  screenshot Click on Upload & Complete. screenshot You’ll see the status of your print jobs.  screenshot When complete, the status will say Finished:  Queued for printing. screenshot When complete, you can either click on Submit a Job to print another document, look at past activity, or logout.  screenshot  
Remote Access
  • Using VPN in Mac OSX Remote Access Installation Instructions To begin your installation, open your web browser. The video demonstration uses Firefox, but you may use any browser.  In the location box, type the URL <https://outside.hamilton.edu>. Note the ‘s’: you must type .  In the login dialog you see, Enter your Hamilton network ID and password, Then click Login Pay attention to the warning regarding unauthorized use. Remember, this includes family members. The Cisco AnyConnect VPN Client installer will start automatically. When the Verify Certificate pop-up dialog appears, click on the Trust button. Next, a dialog will pop-up with a message indicating an applet from outside.hamilton.edu wants access to your computer. Click on Allow. There will be a brief pause, with a Please wait… message, The VPN Client Downloader will start. In the pop-up dialog window that asks for a password to allow vpndownloader.app to make changes, Type the password you use to log into your computer; not necessarily your Hamilton network password. Click OK Wait patiently while the installer finishes downloading and configuring the client. This could take a minute or two. When the installation is finished, a connection to Hamilton will be started automatically. The Connection Established message includes a screen shot of the icon that you will find on the right side of desktop menu bar. Click on the icon to verify your connection, or to disconnect when you are finished with your session. Connecting and Disconnecting When you want to start a new connection to the VPN, Navigate to the Cisco folder inside your Applications folder, Then click on the Cisco AnyConnect VPN Client. The Cisco AnyConnect Client will open a dialog window. Be sure that the Connect to: menu displays outside.hamilton.edu, Then click the Select button. Next you’ll see a login dialog. Enter your Hamilton network ID and password, Then click the Connect button. A message window with the warning against unauthorized use will drop down. To continue, you must click the Accept button. When the connection is complete, a connection message will appear briefly in the upper right corner of your Mac’s desktop. You will then be connected to the Hamilton VPN. At this point, you can connect to all of your normal Hamilton College network resources. If you wish to start a Remote Desktop connection to your office computer, you can safely initiate that session now.  If you wish to connect to one of your network resources, such as your personal folder on ESS, Simply click on the Go menu in the desktop menu bar, Then click Connect to Server…. Enter the server address afp://ess and click Connect In the login dialog that appears, enter your Hamilton network ID and password, then click Connect. Select users from the volumes list, and click OK. A connection to the ESS users volume will be started, but it will take quite a while for the folders to download. Once the folder list is available, you can navigate to your personal folder, and use it just as though you were on campus. Remember to disconnect your session when you are finished. Just click on the VPN icon in the desktop menu bar, Then click Disconnect.
  • Using VPN in Windows 7 Remote Access Introduction The instructions on this page will guide you through installing the VPN client on your Windows 7 computer.  NOTE: These instructions should only be followed on an OFF-CAMPUS computer. The VPN client cannot be installed on a computer connected to the Hamilton network, either via Wi-Fi or a Network Jack.   Introductory and Instructional Video This video will help you understand why VPN is being used at Hamilton and will guide you through the installation and use of the VPN client:  
  • VPN for Remote Desktop Remote Access Background In fall 2011, Hamilton, along with other NY 6 Colleges (Colgate, Union, Skidmore, Hobart and William Smith and St. Lawrence) hired a team of security consultants to assess our network security environment. Among the recommendations were steps to lower our vulnerabilities from the Internet.  The first change will be to enhance the security of the use of Remote Desktop. Who does this affect?  Initially, any Hamilton employee connecting to on-campus resources, from off-campus, using a Remote Desktop connection (Mac or Windows). What:  Employees will need to use a secure connection through what is known as a virtual private network (VPN) BEFORE using Remote Desktop. A VPN connection is not required if you want to check your email from off-campus, use My Hamilton or Webadvisor. Why: To improve our data security.  Remote Desktop through an insecure connection is known to be a common point of attack for hackers. Please direct questions to the Help Desk at 859-4181.  Thank you for your help in improving the security of our information environment.
SSS
  • Data Backup and Storage SSS Introduction Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion. A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided. Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment Storage Solution Finder External Hard Drive Employee Network Storage 1 Academic Server 2 Google Drive Flash Drive Dropbox or Similar Documents ✓ ✓ ✓ ✓ Images ✓ ✓ ✓ ✓ Music ✓   ✓ ✓ Video ✓   ✓     Computer Backup ✓ ✓       Easy Sharing     ✓ ✓   is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information. 1 This solution is only available to staff and faculty. 2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.              
Skype
  • Videoconferencing Guide Skype Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓   Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓     Multi-person Conversations   (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants.   High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.)       ✓ Share Computer Screen   (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me    Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video   Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. 
Tandberg
  • Professional-Grade Videoconference Tandberg Professional-Grade Videoconferences What is meant by "Professional-Grade Videoconference:" Professional-Grade Videoconferences are unparalleled, high-quality videoconference calls facilitated by even-more-sophisticated hardware and support. How are Professional-Grade Videoconferences handled differently? The process for configuring and running a Professional-Grade Videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have specialized(e.g. those provided by the Tandberg, Polycom, Cisco, and Lifesize companies) equipment or rent time at a facility equipped with such specialized units; There is a fee for using this service; Audio and Video quality exceed any solution available on individual computers with webcams and/or microphones; Tandberg units at Hamilton are stationed on one videoconference cart and permanently stationed in Spencer House, the Levitt Center, and the Taylor Science Center; Professional-Grade Videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use the Professional-Grade Videoconference Option? ITS recommends a Professional-Grade Videoconference only for highest-priority calls (e.g final interviews for a high-ranking position;) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users; And, as always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120.  I need to use the Professional-Grade Videoconference option. What should I do? Faculty must fill out the PROFESSIONAL-GRADE VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use a Professional-Grade Videoconference solution for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Professional-Grade Videoconference option for interviews with prospective employers, but the request must be initiated at the Career Center.
  • Videoconferencing Guide Tandberg Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓   Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓     Multi-person Conversations   (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants.   High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.)       ✓ Share Computer Screen   (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me    Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video   Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. 
VPN
  • Using VPN in Mac OSX VPN Installation Instructions To begin your installation, open your web browser. The video demonstration uses Firefox, but you may use any browser.  In the location box, type the URL <https://outside.hamilton.edu>. Note the ‘s’: you must type .  In the login dialog you see, Enter your Hamilton network ID and password, Then click Login Pay attention to the warning regarding unauthorized use. Remember, this includes family members. The Cisco AnyConnect VPN Client installer will start automatically. When the Verify Certificate pop-up dialog appears, click on the Trust button. Next, a dialog will pop-up with a message indicating an applet from outside.hamilton.edu wants access to your computer. Click on Allow. There will be a brief pause, with a Please wait… message, The VPN Client Downloader will start. In the pop-up dialog window that asks for a password to allow vpndownloader.app to make changes, Type the password you use to log into your computer; not necessarily your Hamilton network password. Click OK Wait patiently while the installer finishes downloading and configuring the client. This could take a minute or two. When the installation is finished, a connection to Hamilton will be started automatically. The Connection Established message includes a screen shot of the icon that you will find on the right side of desktop menu bar. Click on the icon to verify your connection, or to disconnect when you are finished with your session. Connecting and Disconnecting When you want to start a new connection to the VPN, Navigate to the Cisco folder inside your Applications folder, Then click on the Cisco AnyConnect VPN Client. The Cisco AnyConnect Client will open a dialog window. Be sure that the Connect to: menu displays outside.hamilton.edu, Then click the Select button. Next you’ll see a login dialog. Enter your Hamilton network ID and password, Then click the Connect button. A message window with the warning against unauthorized use will drop down. To continue, you must click the Accept button. When the connection is complete, a connection message will appear briefly in the upper right corner of your Mac’s desktop. You will then be connected to the Hamilton VPN. At this point, you can connect to all of your normal Hamilton College network resources. If you wish to start a Remote Desktop connection to your office computer, you can safely initiate that session now.  If you wish to connect to one of your network resources, such as your personal folder on ESS, Simply click on the Go menu in the desktop menu bar, Then click Connect to Server…. Enter the server address afp://ess and click Connect In the login dialog that appears, enter your Hamilton network ID and password, then click Connect. Select users from the volumes list, and click OK. A connection to the ESS users volume will be started, but it will take quite a while for the folders to download. Once the folder list is available, you can navigate to your personal folder, and use it just as though you were on campus. Remember to disconnect your session when you are finished. Just click on the VPN icon in the desktop menu bar, Then click Disconnect.
  • Using VPN in Windows 7 VPN Introduction The instructions on this page will guide you through installing the VPN client on your Windows 7 computer.  NOTE: These instructions should only be followed on an OFF-CAMPUS computer. The VPN client cannot be installed on a computer connected to the Hamilton network, either via Wi-Fi or a Network Jack.   Introductory and Instructional Video This video will help you understand why VPN is being used at Hamilton and will guide you through the installation and use of the VPN client:  
  • VPN for Remote Desktop VPN Background In fall 2011, Hamilton, along with other NY 6 Colleges (Colgate, Union, Skidmore, Hobart and William Smith and St. Lawrence) hired a team of security consultants to assess our network security environment. Among the recommendations were steps to lower our vulnerabilities from the Internet.  The first change will be to enhance the security of the use of Remote Desktop. Who does this affect?  Initially, any Hamilton employee connecting to on-campus resources, from off-campus, using a Remote Desktop connection (Mac or Windows). What:  Employees will need to use a secure connection through what is known as a virtual private network (VPN) BEFORE using Remote Desktop. A VPN connection is not required if you want to check your email from off-campus, use My Hamilton or Webadvisor. Why: To improve our data security.  Remote Desktop through an insecure connection is known to be a common point of attack for hackers. Please direct questions to the Help Desk at 859-4181.  Thank you for your help in improving the security of our information environment.
Videoconference
  • Professional-Grade Videoconference Videoconference Professional-Grade Videoconferences What is meant by "Professional-Grade Videoconference:" Professional-Grade Videoconferences are unparalleled, high-quality videoconference calls facilitated by even-more-sophisticated hardware and support. How are Professional-Grade Videoconferences handled differently? The process for configuring and running a Professional-Grade Videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have specialized(e.g. those provided by the Tandberg, Polycom, Cisco, and Lifesize companies) equipment or rent time at a facility equipped with such specialized units; There is a fee for using this service; Audio and Video quality exceed any solution available on individual computers with webcams and/or microphones; Tandberg units at Hamilton are stationed on one videoconference cart and permanently stationed in Spencer House, the Levitt Center, and the Taylor Science Center; Professional-Grade Videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use the Professional-Grade Videoconference Option? ITS recommends a Professional-Grade Videoconference only for highest-priority calls (e.g final interviews for a high-ranking position;) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users; And, as always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120.  I need to use the Professional-Grade Videoconference option. What should I do? Faculty must fill out the PROFESSIONAL-GRADE VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use a Professional-Grade Videoconference solution for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Professional-Grade Videoconference option for interviews with prospective employers, but the request must be initiated at the Career Center.
  • Videoconferencing Guide Videoconference Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓   Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓     Multi-person Conversations   (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants.   High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.)       ✓ Share Computer Screen   (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me    Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video   Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. 
Windows 7
  • Data Backup and Storage Windows 7 Introduction Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion. A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided. Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment Storage Solution Finder External Hard Drive Employee Network Storage 1 Academic Server 2 Google Drive Flash Drive Dropbox or Similar Documents ✓ ✓ ✓ ✓ Images ✓ ✓ ✓ ✓ Music ✓   ✓ ✓ Video ✓   ✓     Computer Backup ✓ ✓       Easy Sharing     ✓ ✓   is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information. 1 This solution is only available to staff and faculty. 2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.              
  • Network Printer Installation for Windows 7 Windows 7 Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer Press the <WINDOWS KEY> < R> to invoke the Run command window. Next to Open, enter \\printx. Click OK. Enter your network username and password. Click OK. Close the printer window that appears. Click on your Windows Start button.  Click on Devices and Printers, then click on Add a printer.  The next two steps need to be done in quick succession to prevent the computer from getting taken off the network.  Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed.  Do not allow Windows to spend time automatically searching for available printers.              Type \\printx followed by the name of the network printer as shown.  The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A) Click on Next. The Windows Printer Installation window will appear indicating progress. If you see the Do you trust this printer? Window, click on Install driver. You will see the Windows Printer Installation window again showing the progress of copying files. Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish. The printer will be added as the default printer.  If you are using CITRIX, you’ll need this to be the case.  Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer. Close the printer window.  Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Press the to invoke the Run command window. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. Double-click on the PaperCut Windows Installer. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer?  Click Yes. You may be asked to again provide your network username and password. In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Choose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Windows Vista
  • Enabling and Using Windows Update in Vista Windows Vista Description: This set of procedures is designed to walk someone through the Windows Update Process. It will also tell you how to configure Windows Update so that it will automatically check for updates. Before starting this procedure, please close all other applications and save your work. Enable Automatic Updating Click on the Start menu (the button with the Windows logo in the lower-left of the screen) and click on All Programs near the bottom of the menu (figure a). Select Windows Update from the list of applications (figure b). Click on Change Settings in the left sidebar. Verify that the option to Install updates automatically (recommended) is selected. If it is not, change it so that it is selected with the default time settings. Click OK. Install Windows Updates Refer to step 1 on the preceding page to open Windows Update. When Windows Update opens click on Check for updates in the left sidebar. It will then check for updates and indicate how many are available after it has checked. Click on Install updates. Windows Update will display the status of the updates as they are installed. After the updates are finished installing the window will indicate that the updates were successfully installed. Close Windows Update and restart if needed.
  • Network Printer Installation for Windows Vista Windows Vista Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer Click on your Windows Start button and open the control panel. Depending on your view: Click on the Printers icon          OR Click under Hardware and Sound, click on Printer. Click on Add a printer. The next two steps need to be done in quick succession to prevent the computer from getting taken off the network.  Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed.  Do not allow Windows to spend time automatically searching for available printers.     Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown.  Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next. Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent). In the Printers window that appears, click on Install driver. The Add Printer window will appear indicating the successful addition of the printer. If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer.  Note: If you are using CITRIX, you’ll need to check this box. Click on Next. Click on Finish. Close the printer window. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Press the to invoke the Run command window. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. Double-click on the PaperCut Windows Installer. In the window that appears, enter your network username (hamilton-s\username) and password. Click OK. If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer?  Click Yes. You may be asked to again provide your network username and password. In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Choose the printer to which you want to print. You’ll see the “cost” of your print job. Click on Print. At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray. If you want to see more details, click on Details… Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. Back to Top
Windows XP
  • Network Printer Installation for Windows XP Windows XP Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: In January 2009, ITS implemented a print management system.  Printing from your own personal computer can be done in one of two ways: “Lite” printing through the Web – https://printx:9192.  Use this to print Word, Excel, PowerPoint, or PDF documents.  See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details. Install a printer and the PaperCut client on your computer and print from any application on your computer.  These instructions follow. Installing the Printer XP Home Edition Click on your Windows Start button. Click on Control Panel Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes. XP Professional Edition After clicking on Start, click on Printers and Faxes. Follow the steps below for both editions: Click on the link to Add a printer. Click on Next in the Welcome to the Add Printer Wizard window. Click on Next to add a network printer. Type the name of the network printer.  Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next. If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login.  Please be sure to precede your user ID with hamilton-s\ as shown.  The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always).  If neither password works for you, please go to the following address for instructions on how to change your SSS password. https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords Click on OK after entering your password.  Click on Yes in the Connect to Printer window. If you are using CITRIX, you should select Yes to make this your default printer.  Otherwise, you should select No.  Note that if you have no printer installed, the network printer will be set to Yes automatically. Then, click on Next. Click on Finish. You should now see the printer listed in your Printers and Faxes window.  NOTE:  If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print. Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions 128 MB or greater RAM   Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on the Start button and select Run. In the Run Window, enter:  \\software\SW Depot\Papercut. Click OK. In the window that appears, enter your network username (hamilton-s\username) and password. Double-click on the PaperCut Windows Installer In the Setup – PaperCut NG Client Window that appears, click on Next. Click on I accept the agreement and then click on Next. In the Select Destination Location Window, click on Next. In the Select Components Window, click on Next. In the Ready to Install Window, click on Install. Click on Finish. Enter your network username and password. You are ready to print.  Using the PaperCut Client Open the application from which you need to print. Select Print from the appropriate menu. Chose the printer to which you want to print. You’ll see the “cost” of your print job.  Click on Print. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. If you want to see more details, click on Details…  Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. Back to Top
Wireless
  • ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x Wireless For Personal Computers Back to Print Management in Public Labs Installing the Printer Installing the PaperCut Client Using the PaperCut Client NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version. screenshots If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows: Installing the Printer On your Mac, click on the Apple Menu and open System Preferences. screenshot In System Preferences click on Print & Fax. screenshot In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system. screenshot The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done. screenshot Select the Advanced icon you just dragged to the toolbar and configure the following: Type: Windows Device: Another device URL: smb://hamilton-s/username:password@printx/printername       username = Your Hamilton network username       password = Your Hamilton network password       printername = Enter the appropriate name of the printer Name: Use same name as entered above for printername. screenshot Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add. screenshot You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly. screenshot The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window. screenshot Back to Top Installing the PaperCut Client To install the PaperCut Client on your personal computer, the following system requirements must be met: Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported) 128 MB or greater RAM Hard Disk – 70 MB – full local installation The installer is located on the Software server.  Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect. screenshot Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ). Click on Connect. screenshot Click on SW Depot. Click on OK. screenshot Click on the PaperCut folder. Double-click on the PaperCut Mac Installer. screenshot In the window that appears, enter your network username and password. Click Connect. screenshot Click on Yes to install the PaperCut Client into your applications folder. screenshot Enter your network username and password. Click OK. screenshot You’ll see a variety of icons on your desktop and in your Dock. Restart your computer to complete the installation. screenshot From the Apple Menu, select System Preferences. Click on Accounts. screenshot Click on Login Items. screenshot Click on the . screenshot Navigate to Applications then PCClient. Click Add. screenshot Close the Accounts Window. You are ready to print. screenshot Back to Top Using the PaperCut Client Open the application from which you need to print. From the File menu, select Print. Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK. screenshot You’ll see the “cost” of your print job. Click on Print. screenshot At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock. screenshot If you want to see more details, click on Details… screenshot Enter your network username and password. Click on Login. In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact. screenshot Back to Top
  • Policies - Wireless Networking Wireless Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed. The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue. What is the Hamilton Wireless Network? A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications. Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed. Where can I use Wireless Networking? ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007. How much does it cost? You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale.  Other electronic stores also sell wireless network adapters.   What wireless adapters are supported? You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.  What things are prohibited? Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.   Can I get help setting this up? Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181. Policies All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document. Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each. Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website. Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers. ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus. In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
  • Print Driver Installation for Mac OS X 10.4.x-10.8.x Wireless For Personal Computers NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client. The installer is located on the Software server. Click on Go and then Connect to Server. Enter software for the Server Address. Click on Connect.     Enter your network username and password. Click on Connect. Click on SW Depot. Click on OK. Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg In the window that appears, click Open. In the next window that appears, double-click the printer icon. Click Continue. In the next window, be sure to Agree to the terms of the software license agreement. Select the Macintosh HD drive and click Continue. This will prompt you to enter your Macintosh credentials. Click OK. You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
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  • Videoconferencing Guide ooVoo Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓   Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓     Multi-person Conversations   (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants.   High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.)       ✓ Share Computer Screen   (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me    Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video   Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. 
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