Resource Center - iThink - Hamilton College

iThink

iThink is a computer application that supports the creation of models that simulate business processes and scenarios. iThink is made available to the Hamilton College community through Citrix.

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Citrix

Installing the Citrix Client on your Computer Citrix Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix Citrix What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs Citrix Table of Contents Launching Citrix Programs Opening or Saving Files in Citrix-Served Programs More on Accessing Files Printing from Citrix Programs Launching Citrix Programs Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix. Please click ONCE on the program you wish to launch. NOTE: It might take up to a minute for a Citrix program to launch, during which a number of windows may appear and disappear. Do not try to interact with these windows by clicking them or closing them, as they are a part of the connection process. When you begin using a Citrix-based program, your machine may download a file named Launch.ica. This file is only needed for the current session, and can be safely deleted once you are finished with the Citrix program. You will find it wherever you have directed your web browser to save downloaded files (most commonly on your machine’s Desktop or in Documents). If the Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the application. A window entitled Client File Security may open and request access to local files on your computer. Please select Full Access and Never Ask Me Again and click OK. Opening or Saving Files in Citrix-Served Applications The Citrix-served applications will give you access to your SSS or ESS storage space and other commonly-used areas for file saving. To open or save a file while using an application in Citrix, click the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the menu bar of the application. Click the drop-down arrow at the right end of the Look in field. You will receive a list of locations available to you. NOTE: The various icons you may be familiar with do not necessarily map to the same places as they do on your personal Windows machine. Both the My Documents and the Desktop buttons and menu choices will take you to your SSS or ESS folder, depending on your user role (student vs faculty or employee). NOTE: Remember that you are running a client/server application, which means that the application you are using is actually running on the remote Citrix server. All file locations are specified from the point of view of the server: they are NOT on the computer you are using. As you can see in the example images on the next few pages, the save screens differ dramatically from previous version of the Citrix client: they are now optimized to hide unavailable save locations and give you ready access both to your network storage folder and your local computer. Please refer to this guide as needed to ensure your data is properly saved in the desired location. TYPE 1 When attempting to open or save a file, you will be automatically taken to your ESS/SSS user folder. Find the appropriate file and folder and click Open. TYPE 1 To access and save to file repositories other than your ESS/SSS share, please click on the pull-down menu. Your ESS/SSS home folder is available under H:, (if applicable) your department share as M:, and the Campus share as P:. Your local drives on the computer from which you are accessing Citrix are available and labeled with a letter followed by a dollar sign (e.g. D$ on Client). On Windows machines, you will be able to access your local hard drive (typically C$). On a Mac, you will be able to access your home folder (again, C$). Other drives may be available in addition to the ones displayed. TYPE 2 Note the difference in save options on the left panel. The tfondak$ on ‘Ess’ link (“A”) will take you to your home folder on network storage. Similarly, the C$ on ‘Client’ option (“B”) will take you to the C: drive on your Windows machine or your User Home folder on the Mac as before. These and other options are also available via the pull-down menu (“C”)on top. TYPE 2 The My Computer link here will take you to a list of the available mounted drives. As above, the H: drive will take you to your home folder on network storage (ESS/SSS), and C$ will take you to your hard drive on a PC and your user Home Folder on a Mac. TYPE 3 Some save dialogs may not have icons available on the left side. Available save points are accessed via the pull-down menu at top. NOTE: the “My Documents” and “My Computer” links will connect you to your home folder on network storage (ESS/SSS). Others will behave as discussed above. TYPE 4 Though seemingly similar to the TYPE 2 save dialog, this dialog box only has two options on the left: your ESS/SSS share and your local drive. Please choose the appropriate repository or find other options in the pull-down menu above. TYPE 4 (Exceed) This is a screenshot of a save dialog in Exceed. You can select your save location by clicking on the Directory pulldown list. Shown here is the p:/ directory, a direct link to the ESS folder. TYPE 4 (Exceed) This is a screenshot of another save dialog in Exceed. Shown here is the h:/ directory, a direct link to your home directory on either ESS or SSS. Accessing Files Located on your local hard drive If you have a file on your local machine’s Desktop or Documents, you will need to navigate to them. On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents and Settings; open the folder with your user id; and then Desktop or Documents as appropriate. On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there, double-click on either Desktop or Documents as appropriate. Citrix may prompt for permission read and/or write access the local computer – you should click Allow. Located in your ESS or SSS folder If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’ (H:)” All mapped network drives are distinguished from others by the shared-drive icon, which indicates that, although the storage area is actually located on another server, it is treated as though it were another drive on your computer. Your home folder on ESS/SSS is universally mapped as the H: drive. Accessing files on the Software Server If the file you need is on the Software server, you may place your cursor in the File Name field, type \\Software\Academic, press , and you should see all the folders in the Academic share. Select a file and folder by double-clicking. A NOTE on Best Practices If you are downloading a file from Blackboard, or using a file from the Software Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within your Citrix-served program from that storage space. Every time you save the file, it will save into that space, and you won’t ever lose it. If you save your work periodically during your session, you can always recover to the “most recent saved” version, and you can do that recovery from any computer on the Hamilton College network. Printing from Citrix Programs
Registering and Logging into Citrix Citrix Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.

Exceed

Installing the Citrix Client on your Computer Exceed Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix Exceed What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs Exceed Table of Contents Launching Citrix Programs Opening or Saving Files in Citrix-Served Programs More on Accessing Files Printing from Citrix Programs Launching Citrix Programs Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix. Please click ONCE on the program you wish to launch. NOTE: It might take up to a minute for a Citrix program to launch, during which a number of windows may appear and disappear. Do not try to interact with these windows by clicking them or closing them, as they are a part of the connection process. When you begin using a Citrix-based program, your machine may download a file named Launch.ica. This file is only needed for the current session, and can be safely deleted once you are finished with the Citrix program. You will find it wherever you have directed your web browser to save downloaded files (most commonly on your machine’s Desktop or in Documents). If the Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the application. A window entitled Client File Security may open and request access to local files on your computer. Please select Full Access and Never Ask Me Again and click OK. Opening or Saving Files in Citrix-Served Applications The Citrix-served applications will give you access to your SSS or ESS storage space and other commonly-used areas for file saving. To open or save a file while using an application in Citrix, click the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the menu bar of the application. Click the drop-down arrow at the right end of the Look in field. You will receive a list of locations available to you. NOTE: The various icons you may be familiar with do not necessarily map to the same places as they do on your personal Windows machine. Both the My Documents and the Desktop buttons and menu choices will take you to your SSS or ESS folder, depending on your user role (student vs faculty or employee). NOTE: Remember that you are running a client/server application, which means that the application you are using is actually running on the remote Citrix server. All file locations are specified from the point of view of the server: they are NOT on the computer you are using. As you can see in the example images on the next few pages, the save screens differ dramatically from previous version of the Citrix client: they are now optimized to hide unavailable save locations and give you ready access both to your network storage folder and your local computer. Please refer to this guide as needed to ensure your data is properly saved in the desired location. TYPE 1 When attempting to open or save a file, you will be automatically taken to your ESS/SSS user folder. Find the appropriate file and folder and click Open. TYPE 1 To access and save to file repositories other than your ESS/SSS share, please click on the pull-down menu. Your ESS/SSS home folder is available under H:, (if applicable) your department share as M:, and the Campus share as P:. Your local drives on the computer from which you are accessing Citrix are available and labeled with a letter followed by a dollar sign (e.g. D$ on Client). On Windows machines, you will be able to access your local hard drive (typically C$). On a Mac, you will be able to access your home folder (again, C$). Other drives may be available in addition to the ones displayed. TYPE 2 Note the difference in save options on the left panel. The tfondak$ on ‘Ess’ link (“A”) will take you to your home folder on network storage. Similarly, the C$ on ‘Client’ option (“B”) will take you to the C: drive on your Windows machine or your User Home folder on the Mac as before. These and other options are also available via the pull-down menu (“C”)on top. TYPE 2 The My Computer link here will take you to a list of the available mounted drives. As above, the H: drive will take you to your home folder on network storage (ESS/SSS), and C$ will take you to your hard drive on a PC and your user Home Folder on a Mac. TYPE 3 Some save dialogs may not have icons available on the left side. Available save points are accessed via the pull-down menu at top. NOTE: the “My Documents” and “My Computer” links will connect you to your home folder on network storage (ESS/SSS). Others will behave as discussed above. TYPE 4 Though seemingly similar to the TYPE 2 save dialog, this dialog box only has two options on the left: your ESS/SSS share and your local drive. Please choose the appropriate repository or find other options in the pull-down menu above. TYPE 4 (Exceed) This is a screenshot of a save dialog in Exceed. You can select your save location by clicking on the Directory pulldown list. Shown here is the p:/ directory, a direct link to the ESS folder. TYPE 4 (Exceed) This is a screenshot of another save dialog in Exceed. Shown here is the h:/ directory, a direct link to your home directory on either ESS or SSS. Accessing Files Located on your local hard drive If you have a file on your local machine’s Desktop or Documents, you will need to navigate to them. On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents and Settings; open the folder with your user id; and then Desktop or Documents as appropriate. On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there, double-click on either Desktop or Documents as appropriate. Citrix may prompt for permission read and/or write access the local computer – you should click Allow. Located in your ESS or SSS folder If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’ (H:)” All mapped network drives are distinguished from others by the shared-drive icon, which indicates that, although the storage area is actually located on another server, it is treated as though it were another drive on your computer. Your home folder on ESS/SSS is universally mapped as the H: drive. Accessing files on the Software Server If the file you need is on the Software server, you may place your cursor in the File Name field, type \\Software\Academic, press , and you should see all the folders in the Academic share. Select a file and folder by double-clicking. A NOTE on Best Practices If you are downloading a file from Blackboard, or using a file from the Software Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within your Citrix-served program from that storage space. Every time you save the file, it will save into that space, and you won’t ever lose it. If you save your work periodically during your session, you can always recover to the “most recent saved” version, and you can do that recovery from any computer on the Hamilton College network. Printing from Citrix Programs
Registering and Logging into Citrix Exceed Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.

IBM SPSS

Installing the Citrix Client on your Computer IBM SPSS Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix IBM SPSS What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs IBM SPSS Table of Contents Launching Citrix Programs Opening or Saving Files in Citrix-Served Programs More on Accessing Files Printing from Citrix Programs Launching Citrix Programs Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix. Please click ONCE on the program you wish to launch. NOTE: It might take up to a minute for a Citrix program to launch, during which a number of windows may appear and disappear. Do not try to interact with these windows by clicking them or closing them, as they are a part of the connection process. When you begin using a Citrix-based program, your machine may download a file named Launch.ica. This file is only needed for the current session, and can be safely deleted once you are finished with the Citrix program. You will find it wherever you have directed your web browser to save downloaded files (most commonly on your machine’s Desktop or in Documents). If the Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the application. A window entitled Client File Security may open and request access to local files on your computer. Please select Full Access and Never Ask Me Again and click OK. Opening or Saving Files in Citrix-Served Applications The Citrix-served applications will give you access to your SSS or ESS storage space and other commonly-used areas for file saving. To open or save a file while using an application in Citrix, click the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the menu bar of the application. Click the drop-down arrow at the right end of the Look in field. You will receive a list of locations available to you. NOTE: The various icons you may be familiar with do not necessarily map to the same places as they do on your personal Windows machine. Both the My Documents and the Desktop buttons and menu choices will take you to your SSS or ESS folder, depending on your user role (student vs faculty or employee). NOTE: Remember that you are running a client/server application, which means that the application you are using is actually running on the remote Citrix server. All file locations are specified from the point of view of the server: they are NOT on the computer you are using. As you can see in the example images on the next few pages, the save screens differ dramatically from previous version of the Citrix client: they are now optimized to hide unavailable save locations and give you ready access both to your network storage folder and your local computer. Please refer to this guide as needed to ensure your data is properly saved in the desired location. TYPE 1 When attempting to open or save a file, you will be automatically taken to your ESS/SSS user folder. Find the appropriate file and folder and click Open. TYPE 1 To access and save to file repositories other than your ESS/SSS share, please click on the pull-down menu. Your ESS/SSS home folder is available under H:, (if applicable) your department share as M:, and the Campus share as P:. Your local drives on the computer from which you are accessing Citrix are available and labeled with a letter followed by a dollar sign (e.g. D$ on Client). On Windows machines, you will be able to access your local hard drive (typically C$). On a Mac, you will be able to access your home folder (again, C$). Other drives may be available in addition to the ones displayed. TYPE 2 Note the difference in save options on the left panel. The tfondak$ on ‘Ess’ link (“A”) will take you to your home folder on network storage. Similarly, the C$ on ‘Client’ option (“B”) will take you to the C: drive on your Windows machine or your User Home folder on the Mac as before. These and other options are also available via the pull-down menu (“C”)on top. TYPE 2 The My Computer link here will take you to a list of the available mounted drives. As above, the H: drive will take you to your home folder on network storage (ESS/SSS), and C$ will take you to your hard drive on a PC and your user Home Folder on a Mac. TYPE 3 Some save dialogs may not have icons available on the left side. Available save points are accessed via the pull-down menu at top. NOTE: the “My Documents” and “My Computer” links will connect you to your home folder on network storage (ESS/SSS). Others will behave as discussed above. TYPE 4 Though seemingly similar to the TYPE 2 save dialog, this dialog box only has two options on the left: your ESS/SSS share and your local drive. Please choose the appropriate repository or find other options in the pull-down menu above. TYPE 4 (Exceed) This is a screenshot of a save dialog in Exceed. You can select your save location by clicking on the Directory pulldown list. Shown here is the p:/ directory, a direct link to the ESS folder. TYPE 4 (Exceed) This is a screenshot of another save dialog in Exceed. Shown here is the h:/ directory, a direct link to your home directory on either ESS or SSS. Accessing Files Located on your local hard drive If you have a file on your local machine’s Desktop or Documents, you will need to navigate to them. On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents and Settings; open the folder with your user id; and then Desktop or Documents as appropriate. On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there, double-click on either Desktop or Documents as appropriate. Citrix may prompt for permission read and/or write access the local computer – you should click Allow. Located in your ESS or SSS folder If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’ (H:)” All mapped network drives are distinguished from others by the shared-drive icon, which indicates that, although the storage area is actually located on another server, it is treated as though it were another drive on your computer. Your home folder on ESS/SSS is universally mapped as the H: drive. Accessing files on the Software Server If the file you need is on the Software server, you may place your cursor in the File Name field, type \\Software\Academic, press , and you should see all the folders in the Academic share. Select a file and folder by double-clicking. A NOTE on Best Practices If you are downloading a file from Blackboard, or using a file from the Software Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within your Citrix-served program from that storage space. Every time you save the file, it will save into that space, and you won’t ever lose it. If you save your work periodically during your session, you can always recover to the “most recent saved” version, and you can do that recovery from any computer on the Hamilton College network. Printing from Citrix Programs
Registering and Logging into Citrix IBM SPSS Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.

Install

Installing the Citrix Client on your Computer Install Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

Mapelsoft Maple

Installing the Citrix Client on your Computer Mapelsoft Maple Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix Mapelsoft Maple What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Registering and Logging into Citrix Mapelsoft Maple Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.

Software

Installing the Citrix Client on your Computer Software Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

StatView

Installing the Citrix Client on your Computer StatView Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix StatView What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs StatView Table of Contents Launching Citrix Programs Opening or Saving Files in Citrix-Served Programs More on Accessing Files Printing from Citrix Programs Launching Citrix Programs Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix. Please click ONCE on the program you wish to launch. NOTE: It might take up to a minute for a Citrix program to launch, during which a number of windows may appear and disappear. Do not try to interact with these windows by clicking them or closing them, as they are a part of the connection process. When you begin using a Citrix-based program, your machine may download a file named Launch.ica. This file is only needed for the current session, and can be safely deleted once you are finished with the Citrix program. You will find it wherever you have directed your web browser to save downloaded files (most commonly on your machine’s Desktop or in Documents). If the Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the application. A window entitled Client File Security may open and request access to local files on your computer. Please select Full Access and Never Ask Me Again and click OK. Opening or Saving Files in Citrix-Served Applications The Citrix-served applications will give you access to your SSS or ESS storage space and other commonly-used areas for file saving. To open or save a file while using an application in Citrix, click the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the menu bar of the application. Click the drop-down arrow at the right end of the Look in field. You will receive a list of locations available to you. NOTE: The various icons you may be familiar with do not necessarily map to the same places as they do on your personal Windows machine. Both the My Documents and the Desktop buttons and menu choices will take you to your SSS or ESS folder, depending on your user role (student vs faculty or employee). NOTE: Remember that you are running a client/server application, which means that the application you are using is actually running on the remote Citrix server. All file locations are specified from the point of view of the server: they are NOT on the computer you are using. As you can see in the example images on the next few pages, the save screens differ dramatically from previous version of the Citrix client: they are now optimized to hide unavailable save locations and give you ready access both to your network storage folder and your local computer. Please refer to this guide as needed to ensure your data is properly saved in the desired location. TYPE 1 When attempting to open or save a file, you will be automatically taken to your ESS/SSS user folder. Find the appropriate file and folder and click Open. TYPE 1 To access and save to file repositories other than your ESS/SSS share, please click on the pull-down menu. Your ESS/SSS home folder is available under H:, (if applicable) your department share as M:, and the Campus share as P:. Your local drives on the computer from which you are accessing Citrix are available and labeled with a letter followed by a dollar sign (e.g. D$ on Client). On Windows machines, you will be able to access your local hard drive (typically C$). On a Mac, you will be able to access your home folder (again, C$). Other drives may be available in addition to the ones displayed. TYPE 2 Note the difference in save options on the left panel. The tfondak$ on ‘Ess’ link (“A”) will take you to your home folder on network storage. Similarly, the C$ on ‘Client’ option (“B”) will take you to the C: drive on your Windows machine or your User Home folder on the Mac as before. These and other options are also available via the pull-down menu (“C”)on top. TYPE 2 The My Computer link here will take you to a list of the available mounted drives. As above, the H: drive will take you to your home folder on network storage (ESS/SSS), and C$ will take you to your hard drive on a PC and your user Home Folder on a Mac. TYPE 3 Some save dialogs may not have icons available on the left side. Available save points are accessed via the pull-down menu at top. NOTE: the “My Documents” and “My Computer” links will connect you to your home folder on network storage (ESS/SSS). Others will behave as discussed above. TYPE 4 Though seemingly similar to the TYPE 2 save dialog, this dialog box only has two options on the left: your ESS/SSS share and your local drive. Please choose the appropriate repository or find other options in the pull-down menu above. TYPE 4 (Exceed) This is a screenshot of a save dialog in Exceed. You can select your save location by clicking on the Directory pulldown list. Shown here is the p:/ directory, a direct link to the ESS folder. TYPE 4 (Exceed) This is a screenshot of another save dialog in Exceed. Shown here is the h:/ directory, a direct link to your home directory on either ESS or SSS. Accessing Files Located on your local hard drive If you have a file on your local machine’s Desktop or Documents, you will need to navigate to them. On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents and Settings; open the folder with your user id; and then Desktop or Documents as appropriate. On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there, double-click on either Desktop or Documents as appropriate. Citrix may prompt for permission read and/or write access the local computer – you should click Allow. Located in your ESS or SSS folder If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’ (H:)” All mapped network drives are distinguished from others by the shared-drive icon, which indicates that, although the storage area is actually located on another server, it is treated as though it were another drive on your computer. Your home folder on ESS/SSS is universally mapped as the H: drive. Accessing files on the Software Server If the file you need is on the Software server, you may place your cursor in the File Name field, type \\Software\Academic, press , and you should see all the folders in the Academic share. Select a file and folder by double-clicking. A NOTE on Best Practices If you are downloading a file from Blackboard, or using a file from the Software Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within your Citrix-served program from that storage space. Every time you save the file, it will save into that space, and you won’t ever lose it. If you save your work periodically during your session, you can always recover to the “most recent saved” version, and you can do that recovery from any computer on the Hamilton College network. Printing from Citrix Programs
Registering and Logging into Citrix StatView Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.

Stata

Installing the Citrix Client on your Computer Stata Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix Stata What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs Stata Table of Contents Launching Citrix Programs Opening or Saving Files in Citrix-Served Programs More on Accessing Files Printing from Citrix Programs Launching Citrix Programs Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix. Please click ONCE on the program you wish to launch. NOTE: It might take up to a minute for a Citrix program to launch, during which a number of windows may appear and disappear. Do not try to interact with these windows by clicking them or closing them, as they are a part of the connection process. When you begin using a Citrix-based program, your machine may download a file named Launch.ica. This file is only needed for the current session, and can be safely deleted once you are finished with the Citrix program. You will find it wherever you have directed your web browser to save downloaded files (most commonly on your machine’s Desktop or in Documents). If the Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the application. A window entitled Client File Security may open and request access to local files on your computer. Please select Full Access and Never Ask Me Again and click OK. Opening or Saving Files in Citrix-Served Applications The Citrix-served applications will give you access to your SSS or ESS storage space and other commonly-used areas for file saving. To open or save a file while using an application in Citrix, click the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the menu bar of the application. Click the drop-down arrow at the right end of the Look in field. You will receive a list of locations available to you. NOTE: The various icons you may be familiar with do not necessarily map to the same places as they do on your personal Windows machine. Both the My Documents and the Desktop buttons and menu choices will take you to your SSS or ESS folder, depending on your user role (student vs faculty or employee). NOTE: Remember that you are running a client/server application, which means that the application you are using is actually running on the remote Citrix server. All file locations are specified from the point of view of the server: they are NOT on the computer you are using. As you can see in the example images on the next few pages, the save screens differ dramatically from previous version of the Citrix client: they are now optimized to hide unavailable save locations and give you ready access both to your network storage folder and your local computer. Please refer to this guide as needed to ensure your data is properly saved in the desired location. TYPE 1 When attempting to open or save a file, you will be automatically taken to your ESS/SSS user folder. Find the appropriate file and folder and click Open. TYPE 1 To access and save to file repositories other than your ESS/SSS share, please click on the pull-down menu. Your ESS/SSS home folder is available under H:, (if applicable) your department share as M:, and the Campus share as P:. Your local drives on the computer from which you are accessing Citrix are available and labeled with a letter followed by a dollar sign (e.g. D$ on Client). On Windows machines, you will be able to access your local hard drive (typically C$). On a Mac, you will be able to access your home folder (again, C$). Other drives may be available in addition to the ones displayed. TYPE 2 Note the difference in save options on the left panel. The tfondak$ on ‘Ess’ link (“A”) will take you to your home folder on network storage. Similarly, the C$ on ‘Client’ option (“B”) will take you to the C: drive on your Windows machine or your User Home folder on the Mac as before. These and other options are also available via the pull-down menu (“C”)on top. TYPE 2 The My Computer link here will take you to a list of the available mounted drives. As above, the H: drive will take you to your home folder on network storage (ESS/SSS), and C$ will take you to your hard drive on a PC and your user Home Folder on a Mac. TYPE 3 Some save dialogs may not have icons available on the left side. Available save points are accessed via the pull-down menu at top. NOTE: the “My Documents” and “My Computer” links will connect you to your home folder on network storage (ESS/SSS). Others will behave as discussed above. TYPE 4 Though seemingly similar to the TYPE 2 save dialog, this dialog box only has two options on the left: your ESS/SSS share and your local drive. Please choose the appropriate repository or find other options in the pull-down menu above. TYPE 4 (Exceed) This is a screenshot of a save dialog in Exceed. You can select your save location by clicking on the Directory pulldown list. Shown here is the p:/ directory, a direct link to the ESS folder. TYPE 4 (Exceed) This is a screenshot of another save dialog in Exceed. Shown here is the h:/ directory, a direct link to your home directory on either ESS or SSS. Accessing Files Located on your local hard drive If you have a file on your local machine’s Desktop or Documents, you will need to navigate to them. On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents and Settings; open the folder with your user id; and then Desktop or Documents as appropriate. On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there, double-click on either Desktop or Documents as appropriate. Citrix may prompt for permission read and/or write access the local computer – you should click Allow. Located in your ESS or SSS folder If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’ (H:)” All mapped network drives are distinguished from others by the shared-drive icon, which indicates that, although the storage area is actually located on another server, it is treated as though it were another drive on your computer. Your home folder on ESS/SSS is universally mapped as the H: drive. Accessing files on the Software Server If the file you need is on the Software server, you may place your cursor in the File Name field, type \\Software\Academic, press , and you should see all the folders in the Academic share. Select a file and folder by double-clicking. A NOTE on Best Practices If you are downloading a file from Blackboard, or using a file from the Software Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within your Citrix-served program from that storage space. Every time you save the file, it will save into that space, and you won’t ever lose it. If you save your work periodically during your session, you can always recover to the “most recent saved” version, and you can do that recovery from any computer on the Hamilton College network. Printing from Citrix Programs
Registering and Logging into Citrix Stata Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.

iThink

Installing the Citrix Client on your Computer iThink Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Citrix iThink What is Citrix? The computers in public labs deliver some specialized software via Citrix – a client/server configuration that makes software more broadly available to students and faculty. In this model, there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS or Maple, has been installed. There is also a client, a small piece of software that you, the end user, install on your personal computer. Finally, there is a web page (http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to run. After that, the program you choose runs on the Citrix server, but looks like it is running on your personal computer. You get access to all the same resources you can normally access from your computer. Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer. Citrix has a client written for either of these computer platforms, and will make the necessary translation so that you can run the software from your computer - that is “from”, not “on”. The actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix server. One of the important advantages of the Citrix server for teaching and learning is the ability of the students to access the software from their dormitory rooms, or even away from campus - any location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for faculty to use this URL to reach the software from home as well as the office. However, be aware that you must remain connected to the internet for your entire Citrix work session. Available Programs As of August 2011, the following programs are available through Citrix: • Exceed 14 • iThink 9 • Maple 15 • SPSS Statistics 19 • Stata 11 • StatView 5 If you would like to request a new program be added to the Citrix server, please contact the Instructional Technology Support Services team. Common Citrix Problems and their Solutions Unable to Log In If you are unable to log into the Citrix web portal, make sure your username and password are correct. If you are a student, make sure the Domain drop down menu says students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other employees of the college. Keyboard Shortcuts Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must be those used in the Windows file management system. Macintosh users should note that the shortcut for copying is and the shortcut for pasting is . You may also use the Edit menu to select these functions. Folder Access If you are experiencing difficulties navigating through folders, make sure the folder you are trying to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it again. Other ITS Citrix Webpages Registering and Logging into Citrix Installing the Citrix Client on your Computer Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs
Launching Citrix Programs, Opening and Saving Files in Citrix Programs, and Printing from Citrix Programs iThink Table of Contents Launching Citrix Programs Opening or Saving Files in Citrix-Served Programs More on Accessing Files Printing from Citrix Programs Launching Citrix Programs Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix. Please click ONCE on the program you wish to launch. NOTE: It might take up to a minute for a Citrix program to launch, during which a number of windows may appear and disappear. Do not try to interact with these windows by clicking them or closing them, as they are a part of the connection process. When you begin using a Citrix-based program, your machine may download a file named Launch.ica. This file is only needed for the current session, and can be safely deleted once you are finished with the Citrix program. You will find it wherever you have directed your web browser to save downloaded files (most commonly on your machine’s Desktop or in Documents). If the Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the application. A window entitled Client File Security may open and request access to local files on your computer. Please select Full Access and Never Ask Me Again and click OK. Opening or Saving Files in Citrix-Served Applications The Citrix-served applications will give you access to your SSS or ESS storage space and other commonly-used areas for file saving. To open or save a file while using an application in Citrix, click the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the menu bar of the application. Click the drop-down arrow at the right end of the Look in field. You will receive a list of locations available to you. NOTE: The various icons you may be familiar with do not necessarily map to the same places as they do on your personal Windows machine. Both the My Documents and the Desktop buttons and menu choices will take you to your SSS or ESS folder, depending on your user role (student vs faculty or employee). NOTE: Remember that you are running a client/server application, which means that the application you are using is actually running on the remote Citrix server. All file locations are specified from the point of view of the server: they are NOT on the computer you are using. As you can see in the example images on the next few pages, the save screens differ dramatically from previous version of the Citrix client: they are now optimized to hide unavailable save locations and give you ready access both to your network storage folder and your local computer. Please refer to this guide as needed to ensure your data is properly saved in the desired location. TYPE 1 When attempting to open or save a file, you will be automatically taken to your ESS/SSS user folder. Find the appropriate file and folder and click Open. TYPE 1 To access and save to file repositories other than your ESS/SSS share, please click on the pull-down menu. Your ESS/SSS home folder is available under H:, (if applicable) your department share as M:, and the Campus share as P:. Your local drives on the computer from which you are accessing Citrix are available and labeled with a letter followed by a dollar sign (e.g. D$ on Client). On Windows machines, you will be able to access your local hard drive (typically C$). On a Mac, you will be able to access your home folder (again, C$). Other drives may be available in addition to the ones displayed. TYPE 2 Note the difference in save options on the left panel. The tfondak$ on ‘Ess’ link (“A”) will take you to your home folder on network storage. Similarly, the C$ on ‘Client’ option (“B”) will take you to the C: drive on your Windows machine or your User Home folder on the Mac as before. These and other options are also available via the pull-down menu (“C”)on top. TYPE 2 The My Computer link here will take you to a list of the available mounted drives. As above, the H: drive will take you to your home folder on network storage (ESS/SSS), and C$ will take you to your hard drive on a PC and your user Home Folder on a Mac. TYPE 3 Some save dialogs may not have icons available on the left side. Available save points are accessed via the pull-down menu at top. NOTE: the “My Documents” and “My Computer” links will connect you to your home folder on network storage (ESS/SSS). Others will behave as discussed above. TYPE 4 Though seemingly similar to the TYPE 2 save dialog, this dialog box only has two options on the left: your ESS/SSS share and your local drive. Please choose the appropriate repository or find other options in the pull-down menu above. TYPE 4 (Exceed) This is a screenshot of a save dialog in Exceed. You can select your save location by clicking on the Directory pulldown list. Shown here is the p:/ directory, a direct link to the ESS folder. TYPE 4 (Exceed) This is a screenshot of another save dialog in Exceed. Shown here is the h:/ directory, a direct link to your home directory on either ESS or SSS. Accessing Files Located on your local hard drive If you have a file on your local machine’s Desktop or Documents, you will need to navigate to them. On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents and Settings; open the folder with your user id; and then Desktop or Documents as appropriate. On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there, double-click on either Desktop or Documents as appropriate. Citrix may prompt for permission read and/or write access the local computer – you should click Allow. Located in your ESS or SSS folder If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’ (H:)” All mapped network drives are distinguished from others by the shared-drive icon, which indicates that, although the storage area is actually located on another server, it is treated as though it were another drive on your computer. Your home folder on ESS/SSS is universally mapped as the H: drive. Accessing files on the Software Server If the file you need is on the Software server, you may place your cursor in the File Name field, type \\Software\Academic, press , and you should see all the folders in the Academic share. Select a file and folder by double-clicking. A NOTE on Best Practices If you are downloading a file from Blackboard, or using a file from the Software Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within your Citrix-served program from that storage space. Every time you save the file, it will save into that space, and you won’t ever lose it. If you save your work periodically during your session, you can always recover to the “most recent saved” version, and you can do that recovery from any computer on the Hamilton College network. Printing from Citrix Programs
Registering and Logging into Citrix iThink Registration If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for registration is on the bottom of the login page. Students will also need to re-register every academic year. Once you register, it will take several minutes (approximately 10) for all of the systems to be updated with your access information. Logging into Citrix Once you are registered, log in to the Citrix Web Portal. The username you should use is the same as your My Hamilton username. The password is the same password you use to access the SSS or ESS servers. If you are a student, you will need to change the Domain dropdown to students.hamilton.edu. If a matrix full of applications appears, please navigate to the Launching Citrix Programs webpage. Else, proceed to the Installing Citrix Client webpage.