Resource Center - VITEC - Hamilton College

VITEC

VITEC Solutions, LLC is a third party vendor Hamilton College contracts with to perform hardware repair service for all college-owned desktop computers and peripheral equipment.

Available Resources

Refine Results:

Computer Repair

Policies - Repair of Computer Equipment Computer Repair Policies Repair of Computer Equipment Hamilton Computer Equipment All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions (formerly IKON Technology Services). If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences. Personally Owned Equipment VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (vitec@hamilton.edu). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account. For questions about these Policies, Procedures, Plans and Standards, contact: David Smallen, Vice President for Information Technology 315-859-4169
Vitec Computer Repair Computer Repair VITEC Computer Repair Hamilton College contracts with VITEC Solutions, LLC for hardware repair service for all college-owned desktop computers and peripheral equipment. VITEC is also available to repair personal computers and equipment for a fee of $50.00/hr. The VITEC personnel are Apple and Dell certified. In addition, they can repair printers and other peripheral equipment. The VITEC repair facility is located in the basement of Burke Library. Open office hours are 4pm to 5pm, Monday through Friday. The on-campus VITEC phone number is: 315-859-4171. The on-campus E-mail address for VITEC is: vitec@hamilton.edu Still need more info? Send your E-mail to: helpdesk@hamilton.edu Or call: 315-859-4181 Return to Main Getting Started Page

Hardware

Vitec Computer Repair Hardware VITEC Computer Repair Hamilton College contracts with VITEC Solutions, LLC for hardware repair service for all college-owned desktop computers and peripheral equipment. VITEC is also available to repair personal computers and equipment for a fee of $50.00/hr. The VITEC personnel are Apple and Dell certified. In addition, they can repair printers and other peripheral equipment. The VITEC repair facility is located in the basement of Burke Library. Open office hours are 4pm to 5pm, Monday through Friday. The on-campus VITEC phone number is: 315-859-4171. The on-campus E-mail address for VITEC is: vitec@hamilton.edu Still need more info? Send your E-mail to: helpdesk@hamilton.edu Or call: 315-859-4181 Return to Main Getting Started Page

Policy

Policies - Repair of Computer Equipment Policy Policies Repair of Computer Equipment Hamilton Computer Equipment All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions (formerly IKON Technology Services). If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences. Personally Owned Equipment VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (vitec@hamilton.edu). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account. For questions about these Policies, Procedures, Plans and Standards, contact: David Smallen, Vice President for Information Technology 315-859-4169

VITEC

Policies - Repair of Computer Equipment VITEC Policies Repair of Computer Equipment Hamilton Computer Equipment All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions (formerly IKON Technology Services). If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences. Personally Owned Equipment VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (vitec@hamilton.edu). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account. For questions about these Policies, Procedures, Plans and Standards, contact: David Smallen, Vice President for Information Technology 315-859-4169
Vitec Computer Repair VITEC VITEC Computer Repair Hamilton College contracts with VITEC Solutions, LLC for hardware repair service for all college-owned desktop computers and peripheral equipment. VITEC is also available to repair personal computers and equipment for a fee of $50.00/hr. The VITEC personnel are Apple and Dell certified. In addition, they can repair printers and other peripheral equipment. The VITEC repair facility is located in the basement of Burke Library. Open office hours are 4pm to 5pm, Monday through Friday. The on-campus VITEC phone number is: 315-859-4171. The on-campus E-mail address for VITEC is: vitec@hamilton.edu Still need more info? Send your E-mail to: helpdesk@hamilton.edu Or call: 315-859-4181 Return to Main Getting Started Page