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Last updated: March 17, 2021

Background

Who does this affect?  Any Hamilton employee connecting to on-campus resources, from off-campus, using a Remote Desktop connection (Mac or Windows).

What:  Employees will need to use a secure connection through what is known as a virtual private network (VPN) BEFORE using Remote Desktop. A VPN connection is not required if you want to check your email from off-campus, use My Hamilton or WebAdvisor.

VPN use requires faculty and staff be enrolled in Duo Multi-Factor Authentication.

Why: To improve our data security.  Remote Desktop through an insecure connection is known to be a common point of attack for hackers.

Please direct questions to the Help Desk at 315-859-4181.  Thank you for your help in improving the security of our information environment.

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Contact

Team Name

Help Desk

Office Location
Burke Library
198 College Hill Road
Clinton, NY 13323
Hours
Mon-Thu 8 a.m. - 10 p.m.
Fri 8 a.m. - 8 p.m.
Sat - Sun 10 a.m. - 10 p.m.

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