96BB46B1-9AFF-FD18-C8D8DA503C4CB4B8
894D8AA1-E772-F684-1EA12A40A0906BF4

We encourage you to contact us with any questions or concerns.

Burke Library - 3rd Floor
helpdesk@hamilton.edu

859-4181
859-4185 - fax

Logo  

Hamilton College




March 2011

In this Newsletter:

From the Editor

Upcoming Events

Future Enhancements to HillConnect

Multiple Account Sign-In for E-mail

ITS Help Desk & Computer Lab Spring Break Hours

ITS Newsletter Archives
 

Need assistance from ITS

helpdesk@hamilton.edu

(315) 859-4181

Help Desk Hours:

8:30 a.m. - 10 p.m. M-F
10 a.m. - 10 p.m. Sa-Su

Audiovisual Services
(315) 859-4120

From the Editor- Maureen Scoones

As we wait for the snow to melt, we want to draw your attention to some events we have planned for the upcoming break, additional information about your HillConnect e-mail account, and break hours for our various service points. Wishing everyone a safe, enjoyable, and restful break!

 

Upcoming Events- Maureen Scoones

What's New in Information Technology Services:
Demo and Q&A

Join ITS for a look at new technologies coming down the pike. Please register if you plan to attend either event. Cookies will be served!

Mac users, join us on Tuesday, March 15, 10-11 a.m. in the Bradford Auditorium (KJ125) - register

Windows users, join us on Thursday March 17, 2 - 3 p.m. in Kennedy Auditorium (SCCTG027) - register

  • Office 2010 (Windows)/Office 2011 (Mac)
    ITS is planning to start to roll out Office 2010/2011 to the campus community this summer as part of computer replacements. More details will be forthcoming. In the meantime, if you are curious about the look and feel of this new software, come and take a look.
  • FileMaker 11
    In the coming months, ITS will work with the campus community to identify those using legacy versions of FileMaker and upgrade them to FileMaker 11 or, if applicable, recommend another application. In the process of this upgrade, we want to develop a repository that details the FileMaker databases currently in use and future database needs across campus. Since the tools we have available to us are changing rapidly, we want to be able to help you work as efficiently as possible.
  • Q&A with ITS
    We'll end the session taking your questions about these new technologies and about any other technology related issues that may be on your mind.

Web Editing with SiteManager

Whether creating a page for your administrative office, academic department, student organization, or your own professional page, SiteManager, Hamilton's own web editing tool, can be used to create your web presence. Check out the March/April class and working session schedule.

back to top


Future Enhancements to HillConnect - Maureen Scoones

Now that our transition to the new version of HillConnect is complete, we are receiving questions about the many new Google applications that are not currently enabled in the new version.

Why not enable them now? Many of the applications and features in the Google Apps suite store your personal data and files (e.g. Google Docs). When students graduate, or employees move on, they will lose access to this data if it is tied to their @hamilton.edu account. We want to make sure that we have considered the potential issues related to storing information with Google, and have consulted with the appropriate groups on campus about a solid policy for enabling new functionality. Therefore, in the coming months you will hear more from ITS about this topic.

back to top

Multiple Account Sign-in for E-mail - Scott Paul

After the recent transition to the new version of HillConnect, you may want to to sign in to your HillConnect e-mail account and your personal Google G-mail account simultaneously, in the same web browser. Here are the steps to do so:

  1. Enable multi-user sign in by going to the Multiple Sessions page: https://www.google.com/accounts/b/0/MultipleSessions
  2. After signing in to the first account, sign-in to another G-mail account:
    1. Click on the down triangle next to your user name.
      1. Select Switch accounts. From here, the menu will change and you can select Sign in to another account.
    2. Enter your credentials for your other Google e-mail account.
  3. If you don't see the down triangle next to your user name:
    1. Clear your browser's cache and cookies. For instructions go to: http://mail.google.com/support/bin/answer.py?hl=en&answer=32050.
    2. Close and reopen your web browser.
      1. What is a web browser cookie? http://en.wikipedia.org/wiki/HTTP_cookie
  4. If both tabs in your browser are showing the same account:
    1. With one of the account tabs selected, click on the down triangle next to your user name.
      1. Select Switch accounts.  Assuming you successfully logged in to your other account in step 2, you should see it listed as one of the two accounts you have open. One of them will have a large green check mark next to it. Click on the other account  and it will appear in that tab instead.  
    2. You should now have both accounts available to you in the same web browser on different tabs.
  5. Can you open three Google accounts simultaneously in your web browser?
    1. Yes, three is the maximum number of Google accounts that can be simultaneously open in one web browser. Additional accounts  have to be accessed in a separate web browser.
    2. TIP:  Use Firefox to  login to your first three Google accounts, then use Internet Explorer to access your additional Google accounts.

If you have any questions about multiple account sign-in, please call the ITS Help Desk at 859-4181. The ITS Help Desk hours are Monday - Friday 8:30 a.m. - 10 p.m. and Saturday - Sunday 10 a.m. - 10 p.m.

back to top


ITS Help Desk & Computer Lab Spring Break Hours

ITS Help Desk

Fri., March 11: 8:30 a.m. - 8 p.m.
Sat. & Sun., March 12-13: Closed
Mon. - Fri., March 14-18: 8:30 a.m. - 4:30 p.m.
Sat. & Sun., March 19-20: Closed
Mon. - Fri., March 21-25: 8:30 a.m. - 4:30 p.m.
Sat., March 26: Closed
Sun., March 27: Closed
Mon., March 28: Resume regular hours 8:30 a.m. - 10 p.m.

Multimedia Presentation Center (MPC)

Fri., March 11: Lab closes at 5 p.m.
Sat. & Sun., March 12-13: Closed
Mon. - Fri., March 14-18: 8 a.m. - 5 p.m.
Sat. & Sun., March 19-20: Closed
Mon. - Fri., March 21-25: 8 a.m. - 5 p.m.
Sat., March 26: Closed
Sun., March 27: 1 p.m. - Midnight
Mon., March 28: Resume regular hours 8 a.m. - 2 a.m.

Camera Loans

Fri., Mar. 11- Sun., Mar. 27: Closed
Mon., Mar. 28: Resume regular hours 5 - 7 p.m.

Digital Arts Lab (DAL)

Fri., Mar. 11- Sun., Mar. 27: Closed
Mon., Mar. 28: Resume regular hours 1 p.m.-12 a.m.

back to top


ITS Newsletter Archives

All past issues of the ITS Newsletter are available on our website.

back to top