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Frequently Asked Questions


Why doesn’t my social security number work to reset my password?

Hamilton College did not provide your personal SSN. Instead, we used your Hamilton College Employee ID # with 2 leading zeros. Anytime they ask for a SSN you would use your Employee ID #.

Is a transaction envelope required?

Yes, if there are transactions during that cycle a transaction envelope is required to be completed and submitted to the workflow for approval.

Why is my credit card being declined?

  • You can check your card activity at any time. Log into KEY2PURCHASE then select bank, cards, recent activity. Select your card, recent authorizations; find the declined transaction, highlight, and select view status details to determine why declined. Examples of declines:
    • MCC code
    • Single transaction limit (Travel cards do not have a single transaction limit, purchase cards have a $1500 limit unless approved for other amount).
    • Fraud criteria
  • Purchase cards are set up with a standard single transaction limit of $1500 unless a larger amount has been approved.

Can I get the credit limit or single transaction limit temporarily increased?

Yes, email your supervisor and copy Roxann Jeffers (rjeffers@hamilton.edu)  with the requested limit amount and the period for which the increase is needed. Once approved by your supervisor, your temporary increase request will be processed. 

The KEY2PURCHASE cards have the chip and pin technology?

  • All of the Key2Purchase corporate cards are PIN encrypted. This is a new technology so you will find that some card terminals will require a PIN number to be entered. For this reason, all cardholders are required to create a PIN # as soon as they receive their cards. This can be done at www.keycommercialcard.com – (the security code needed to set the pin is the last 4 digits of you Hamilton Employee ID).
  • This link can also be used to reset the pin if you have forgotten or want to change it.
  • KEY2PURCHASE cards are Credit cards and will not process as a debit card.  If the chip reader is not available or working you can try swiping the card or have it manually entered. 

What is “out of pocket transaction”?

  • An “out of pocket” expense is when you pay for and item that is College related and need to be reimbursed for it. This is required to be submitted in the regular monthly transaction envelope that the transaction was expensed.
  • For detailed instructions see step 4 for  How to Create a Transaction Envelope for Corporate KEY2PURCHASE Card Holders.

How can I get a listing of all my outstanding statements?

Supervisors can view a listing of outstanding statements by selecting Reports, Company Reports, Monthly Reports, then change the cycle to the month you are looking for.

Contact Information


Business Office

Philip Spencer House
Mon.-Fri.: 8:30 a.m.-4:30 p.m.
315-859-4322 315-859-4947 (1st floor) 315-859-4602 (2nd floor)
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