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Blackboard Browser-Related Issues


Research & Instructional Design

I'm using Windows and Internet Explorer and I'm having trouble with Blackboard.

A number of Blackboard problems for Windows users can be fixed by making Blackboard a trusted site in Internet Explorer:

  1. Click on "Tools" in the IE menu bar
  2. Choose "Internet Options"
  3. Click on "Security" tab
  4. Click on the "Trusted Sites" icon
  5. Click on "Sites" button
  6. Enter "http://blackboard.hamilton.edu" in the Add field.
  7. Click OK and the click OK again.
    CAUTION: Be sure that you don't unintentionally modify any other settings.

I'm clicking a link to take a quiz but nothing happens!

Blackboard needs to use cookies, popups and Java scripting. Check the following settings on your browser (these instructions assume Internet Explorer on Windows, but other browsers will be similar):

To enable cookies in IE:

  1. Click on "Tools" in the menu bar
  2. Choose "Internet Options"
  3. Click on "Privacy" tab
  4. Slide bar to medium or low
  5. Click on "Apply"

To allow exceptions in the Popup Blocker:

  1. Click Tools -- Popup Blocker -- Popup Blocker Settings.
  2. Enter "*.hamilton.edu" (without the quotes) to allow everything from Hamilton.
  3. Click Close.

To enable Java scripting in IE:

  1. Click on "Tools" in the menu bar
  2. Choose "Internet Options"
  3. Click on "Security" tab
  4. Click on the "Internet" icon
  5. Click on "Custom Level" button
  6. Scroll down until you see "Scripting of Java Applets" (under Scripting). Set this to "enable".
  7. Click on "OK"
    CAUTION: Be sure that you don't unintentionally modify any other settings.

The text in Blackboard is really small. Can I make it bigger?

This is actually a browser setting, not a Blackboard problem. Depending on what platform (Windows, Macintosh) and browser (Internet Explorer, Firefox, Chrome) you are using, look at the top menu bar -- the one that starts File-Edit-View. Under View, look for an option that says Text Size or Text Zoom. Under that option, you should be able to select a different text size for the browser window.

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Last updated: July 26, 2017

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