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Hamilton Passwords - FAQ


Help Desk & Training Services
Hours:
M-F 8:30 a.m. - 10 p.m.
Sat. - Sun. 10 a.m. - 10 p.m.

Can I choose not to change my password?

No.  You must use the Hamilton College Password Manager, and routinely change your password.

I just changed my password. Do I have to do it again?

If you didn’t use the Hamilton College Password Manager, then yes.  You will need to change your password again.

Will my username be changing too?

No, your username will stay the same.

Will LITS be issuing me a new password?

No, you will use the new Hamilton Password Manager to create your own password.

Is it possible to have a different network and email password?

A single password and policy are required for both network and email accounts due to limited password policy controls in HillConnect (which is powered by Google Apps). If you previously had separate passwords and are interested in an additional layer of security for your HillConnect account, consider using 2-step verification, but be aware that this solution may not be appropriate for everyone. We recommend contacting the Help Desk for more information before enabling 2-step.

Wouldn’t two different passwords provide better security?

Not necessarily. Our goal is to strike a good balance of security vs. convenience.  We feel that one strong password is easier to manage. If you are concerned about better email security, please contact the Help Desk at helpdesk@hamilton.edu or 315-859-4181 for assistance, or consider using 2-step verification.

Do I need to do anything with my cell phone and iPad?

You will need to enter your new password on any mobile device (e.g., iPhone, iPad, Android, Tablet, Laptop) that connects to the Hamilton wireless network, aps-hamilton.

I work remotely: can I use the password manager from off-campus?

The Hamilton Password Manager is available from off-campus.  If you also use a Hamilton-barcoded computer from off-campus, VPN access and additional steps are required to synchronize your new password with your computer.

How many Hamilton Systems use the same password?

A number of Hamilton Systems use the same password.  If you are unsure if the Hamilton system you use is considered a "connected system," please review our Hamilton Passwords - Systems webpage

Why do I have to set up so many challenge questions?

It’s an extra level of security to make sure only you can access your password management account. The answers you provide to the challenge questions will allow you to get a new password or unlock your account. 

I'm concerned someone could guess or figure out my security questions and access my account, can I skip them?

No, but you can provide nonsensical information or enter gibberish into the answers to achieve the same result.

I forgot my password. How do I get a new one?

You can use the Hamilton Password Manager to reset your password.

  • Go to https://password.hamilton.edu
  • Click on Reset Password
  • After successfully answering your three challenge questions or entering a code that was texted to your cell phone, you'll be prompted to enter a new password.

My account is locked. How do I get back in?

 Five failed attempts from any device (including your mobile devices) will lock you out of your account. The account will automatically unlock after five minutes. If access is needed sooner:

  • Go to https://password.hamilton.edu
  • Click on Unlock Account
  • After successfully answering your three challenge questions or entering a code that was texted to your cell phone, you'll be prompted to enter a new password.

Will my WebAdvisor and BlackBoard passwords change when I change my network password?

Yes. Your WebAdvisor and BlackBoard passwords are synced with your network password and will automatically change when you reset your network password.

How about My Hamilton?

Yes. Your password to log into my.hamilton.edu will also automatically change when you reset your network password.

Does this affect my library account or other library databases, like RefWorks or Artstor?

No.  While we encourage you to change passwords on a regular basis, passwords to library databases and systems will not be affected.

I tried to change my Listserv password to match my Hamilton password, why can't I do so?

If you use a space in your Hamilton password, Listserv will not accept a space in a password. Therefore you may need to substitute some other character for the space.

My department has an email account. Do we have to change that too?

Yes.  However, department and student organization accounts will be handled at a future time.

Can I give my co-workers my password so they can access my files if I am out of the office?

No. Password sharing is strictly against the password policy and never a good idea.  Files that need to be shared should be stored in your department’s shared drive. This way the files will be accessible only to members of your department without having to know your password.  For more information on how to use your departments shared drive, please contact the Help Desk at helpdesk@hamilton.edu or 315-859-4181.

Should I change my personal email account and other personal logins, like my bank accounts, to match my Hamilton password?

No.  You should always keep your personal account passwords separate from your Hamilton accounts. 

What is the difference between the new Hamilton Password Management System and a personal password manager?

The Hamilton Password Management System is strictly for managing your password for the Hamilton College network and resources.  A personal password manager is a piece of software that an individual can use to generate and store an individual’s passwords for all of their personal web-based computer resources:  web pages, banking, shopping, etc.

Can we use personal password managers?

Yes. More information on personal password managers is available from the Help Desk at helpdesk@hamilton.edu or 315-859-4181.

I've heard recently that the best practices for password security do not include changing them frequently. What's the reasoning for instituting the changes, given these developments in security?

With all elements of the policy, our goal was to strike a good balance of security vs. convenience. Given the importance of what's protected by our passwords at Hamilton, how many years many people work here, and the acknowledgement of bad behaviors (writing passwords down, sharing them, etc.), it was decided that never expiring them wasn't a reasonable choice.  Current best-practices recommend changing your password occasionally (but not too frequently), which is why our policy only requires annual changes. 

(Colleague Users) Does my Colleague password change when I change my network password?

No, Colleague is a separate system and that password has different rules and must be maintained separately.

(Colleague Users) Does my Informer password change when I change my network password?

Yes, your Informer password is synced with your network password and will automatically change when you reset your network password.

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Last updated: March 23, 2018

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Summer 2020 Construction


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