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Suggestions for Online Test-Taking

If you are having trouble using Blackboard (especially from home), check the following issues that might resolve your problems:

  1. If you have very slow or spotty Internet service, you may need to use a computer in a public library or school instead. Blackboard is a graphics-intensive application.
  2. Be sure to run virus and anti-spyware software regularly. Try rebooting the computer to free up system resources.
  3. Enable cookies (check the privacy settings of your browser).
  4. Do not resize (minimize or maximize) the browser window while taking a test.
  5. Do not open another window and surf the net while taking a test; if a website opens back into the Blackboard window, your work will be lost.
  6. Do not start a quiz and then walk away for several hours; the Blackboard system has a timeout for security purposes and will end your session (if idle) after one hour.
  7. Do not use the browser’s Back or Forward buttons; use only the navigation buttons within Blackboard.
  8. Remember to click Submit (not Save) when done! The Save button will save an interim version of your work, but only the Submit button will allow your work to be graded.

For further information, or if you still have questions, please contact, or call 315-859-4735.

Last updated: June 26, 2020


Team Name

Research & Instructional Design

Office Location
Burke Library
198 College Hill Road
Clinton, NY 13323

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