Video Conference Support
Do I need help?
Video conferencing has never been more popular or easier to use. Free services such as Microsoft Skype, Apple Facetime, and Google Hangouts allow Jetsons-like video conversations at the push of a button.
Despite these advances, video conferencing can still present formidable technical and logistical challenges, especially in group settings or when additional complexity is introduced. A team of LITS professionals is dedicated to helping you navigate these challenges.
The survey below will help you decide whether or not your video conference may require LITS support. Should your responses suggest the need for support, the appropriate staff will be notified automatically.
(If you cannot see the embedded survey below or experience difficulties filling it, please click this link to directly access it.)
- First and foremost: staff and student support. With at least a week's forewarning, LITS will be able to directly support your video conference. Please make sure to fill out the flowchart above and the appropriate staff will be notified of your request for assistance.
- If you wish to video conference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable.
- Audiovisual Services (firstname.lastname@example.org, x4120) can offer advice on locations.
- LITS has four Mobile Videoconferencing Carts, which are located in Burke Library, Spencer House, KJ, and the Taylor Science Center. These carts make group video conferences much easier and improve the quality of the conversation dramatically. If you intend to host a group video conference, LITS recommends you consider using one of these carts. You can learn more on this page.
- If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (email@example.com, x4181) for reservation information.
- Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920.
- If you intend to use your own laptop for the video conference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed, and based on availability, Audiovisual Services (firstname.lastname@example.org, x4120) can provide Staff and Faculty with an adaptor to connect your computer.
- Please also have a look at our "Create a High-Quality Video Conference Guide" to make your call the highest possible quality.
Last updated: January 16, 2017