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Contact Information

315-859-4169
315-859-4185 (fax)

Information Technology Services


Technology Support Search

The ITS Documentation system can be utilized to view support documents for the various hardware, software and network resources ITS supports.

Use "AND" or "OR" operators to connect multiple search terms (e.g., Mac and FTP).


What's New?

  • ITS Newsletter

    View current and past ITS Newsletters ...


  • Google Apps Evaluation

    We've created frequently asked question Web pages for both the GMail and calendar apps. These questions either came up during the demos, were asked on this listserv, or were discovered during our own testing. Along with the links to both FAQs, we've included other resources you may find useful as you continue the Google evaluation.
    More Information ...


  • ITS Green Initiatives

    ITS has been planning and implementing technologies and processes to help save institutional resources and reduce our carbon footprint. More Information ...


  • Wireless Networking Available

    Secure wireless network connectivity is now available in all of the buildings and major outdoor areas on campus.
    More Information ...


  • Windows Vista Information

    For the 2009-2010 academic year, ITS will continue to provide Windows XP Professional on all institutional computers. For students and employees running Windows Vista Premium Home Edition on their personally owned computers, ITS offers full support. Microsoft is in the process of developing a successor to Vista, Windows 7, slated for release sometime in 2010. ITS has been testing the pre-release versions of Windows 7 and will provide more information regarding compatibility and support as it becomes available.
    More Information ...


Sophos Virus Alerts

Protect yourself with free Sophos anti-virus software. Current virus profiles are as follows:

• 4 Jul 2009 Troj/BdrPclt-A
• 4 Jul 2009 Troj/Bckdr-QWK
• 4 Jul 2009 Troj/Bckdr-QWL
• 4 Jul 2009 Mal/WaledPak-G
• 4 Jul 2009 Troj/Agent-KKK

If you detect a virus that you think is new, please e-mail the name of the virus to endvirus@hamilton.edu.

Key Resources

Audiovisual/Presentation Requests Central Storage E-Mail HILLgroup Information Commons ListServ Mailing List Info Multimedia Presentation Center (MPC) Technology Support Search Quick Reference Guide Web Support

Services (phone numbers)

Audiovisual Services (x4231) Benefactor (x4633) Cable Television (x4120) Colleague (x5247) Computer Repair (x4171) Helpdesk (x4181) Instructional Support (x4877) Laptop Loaner (x4169) Network (x5638) Phones - Employees (x4160) Phones - Students (x4160) Training (x4178) Web Support (x4932)