Resource Center - Telephone - Hamilton College

Antivirus

Getting Started With Information Technology Antivirus Getting Started With Information Technology NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year. This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment. Why Bring a Laptop Computer to Campus? The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study; You will want to continue to use your computer when you go home for breaks; Laptops take up less space in your room; If you have a problem, laptops can be easily transported to our Help Desk. What do I Need to Know About Bringing a Computer to Campus? Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity. Virus Protection Virus Protection Information Policy Note Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current. Student Phone and Voice Mail Overview Cable Television Information Contact Us E-mail us at: helpdesk@hamilton.edu Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.

Buying

Getting Started With Information Technology Buying Getting Started With Information Technology NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year. This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment. Why Bring a Laptop Computer to Campus? The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study; You will want to continue to use your computer when you go home for breaks; Laptops take up less space in your room; If you have a problem, laptops can be easily transported to our Help Desk. What do I Need to Know About Bringing a Computer to Campus? Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity. Virus Protection Virus Protection Information Policy Note Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current. Student Phone and Voice Mail Overview Cable Television Information Contact Us E-mail us at: helpdesk@hamilton.edu Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.

Cell Phone

Employee Phone Services Cell Phone Employee Phone Services Employee Phone Instructions Employee Voicemail Employee Cell Phones Questions: telephone@hamilton.edu or 315-859-4160

Laptop

Getting Started With Information Technology Laptop Getting Started With Information Technology NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year. This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment. Why Bring a Laptop Computer to Campus? The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study; You will want to continue to use your computer when you go home for breaks; Laptops take up less space in your room; If you have a problem, laptops can be easily transported to our Help Desk. What do I Need to Know About Bringing a Computer to Campus? Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity. Virus Protection Virus Protection Information Policy Note Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current. Student Phone and Voice Mail Overview Cable Television Information Contact Us E-mail us at: helpdesk@hamilton.edu Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.

Network

Network and Telephone Services Home Page Network Network and Telecommunications Services Team Mission Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
Telephone Services Main Page Network Telephone Services Employee Telephone InformationEmployee Phones Employee Voice Mail Student Telephone Information Network Information Hotline: 315-859-4050 Phone Services: 315-859-4160Fax: 315-859-4185 You can email the Telephone Services Team at: telephone@hamilton.edu Return to Network & Telecommunications Home Page

Repair

Student Dialing and Voice Mail Instructions Repair Student Dialing Instructions On Campus Calls: Dial last 4 digit extension number Local calls: Dial 9 local number Local Area Dialing Exchanges: 202,223,225,235,240,266,269,271,272,281,292,327,330,334,335,336,337,338,339,351,356,368,371,381 404,507,520,525,526,527,533,542,557,571,580,607,617,624,709,721,722,723,724,725,728,731,732,733 734,735,736,737,738,739,749,765,768,790,792,793,794,795,796,797,798,799,829,832,838,841,853,859 890,939,941,953 Regional and Long Distance Calls: (You will need a pre-paid phone card or calling card) Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts International Calls: Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts. Note: For international calls, you need to enter 011 country code city code (if needed) phone number Toll Free Calls: Dial 9 1 800, 855, 866, 877 or 888 phone number Calling Cards, Credit Cards, and Collect Calls: Dial 9 1 800, 855, 866, 877 or 888. Access phone number on your card and follow directions Directory Assistance: Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow instructions Student Voice Mail Instructions You may request a personal voice mail box to receive and send messages on your resident room phone line. There is no charge for this service. Email telephone@hamilton.edu with your name, residence and room number. If you change rooms during the school year, please notify the telephone system administrator at extension 4160 or email telephone@hamilton.edu to move your voice mailbox to your new phone number. For those planning on staying on campus for the summer and wish to retain their voice mailbox please email telephone@hamilton.edu. To Set up Your Voice Mail Box: From your own phone dial 4808 Enter temporary pass code: 1111 Follow prompts to record name and greeting Facts You Should Know: You keep the same voice mail box for the academic year Your voice mail box moves with you from room to room Maximum greeting length: 30 seconds Maximum message length: 2 minutes Maximum messages in voice mail box at one time: 20 Days new messages kept: 999 days Days saved messages kept: 999 days To Enter Your Voice Mailbox: From Your Room Dial 4808 Enter your pass code From Another Phone on Campus Dial 4809 Press the # key Enter the last four digits of your phone number Follow the prompts From Off-Campus Dial 315-859-4809 Press the # key Enter the last four digits of your phone number Follow the prompts Using Your Voice Mail Box: Retrieve Messages: Press 1 to listen Press 2 to pause Press 3 3 to fast forward to the end Press 9 to increase the volume Press # to skip to the next message Change Pass Code: Press 4 personal options Press 2 administrative options Press 1 pass code Press 5 personal pass code Change Greeting: Press 4 personal options Press 3 greetings Press 1 personal greeting Student Phone Features & Tips, Troubleshooting and Repair Each dorm room is equipped with an analog line. You must provide your own phone. If you have requested a voice mailbox and have set it up a new message will be indicated by a stutter dial tone when you lift your handset. Call Waiting: Press switchhook / flash button (The switchhook is located where your handset or receiver rests when you hang up. The flash button is a separate button on some phones, used to cut off calls or break off the dial tone.) Answer a new call Press switchhook / flash button to return to original call For Trouble Accessing Your Voice Mail Box: Call your phone number from another phone to make sure you have set up your voice mailbox on the correct extension. Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base) For Trouble Dialing Off Campus: If making regional or long distance calls, make sure your pre-paid phone card or calling card is active Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base) Stutter Dial Tone: indicates a voice mail message For Static or Noise: Call 4160 or e-mail: telephone@hamilton.edu For No Dial Tone: Check all connections Make sure you are plugged into the voice jack and not the network jack Try another phone in the jack to make sure it is not your phone. Remember cordless phones need to be charged and have batteries that need replacing Questions: telephone@hamilton.edu or 1-315-859-4160

Telephone

Employee Phone Instructions Telephone New Employees Phone Setup If you need a telephone setup please contact Telephone Services at x4160 or e-mail telephone@hamilton.edu Basic Phone Usage To hold a call To place a call on hold: Press [HOLD] To return to the held call: Press the line key with the flashing light To transfer a call To another extension: Press [TRANSFER] Dial the extension you're transferring to Press [TRANSFER] to complete Directly into a voice mailbox: Press [TRANSFER] Dial 4809 When connected, dial the extension you're transferring to Press [TRANSFER] To forward all calls To another extension: Make sure the handset is down Press [FORWARD] Dial the extension you're forwarding to Press [FORWARD] Directly into a voice mailbox: Make sure the handset is down Press [FORWARD] Dial 4808 Press [FORWARD] To cancel forwarding: Make sure the handset is down Press [FORWARD] Dialing Instructions To make a call between extensions just dial the last 4 digits To make a local call dial 9 the phone number To make a call within 315 area code dial 9 the phone number To make a call to any other area code dial 9 area code the phone number To make a toll free number dial 9 1 800, 855,866,877 or 888 the phone number To make an international call dial 9 011 country code city code the phone number To make calling card, credit and collect calls follow the directions on your card or call 9 00 To make a Directory Assistance call dial 9 411 For other features and/or more detail on these features, please refer to the telephone manual at this link: Telephone Manual. Please note that not all of the features in your manual are available. If you still have questions, please contact Telephone Services at ext: 4160 or email telephone@hamilton.edu.
Employee Phone Services Telephone Employee Phone Services Employee Phone Instructions Employee Voicemail Employee Cell Phones Questions: telephone@hamilton.edu or 315-859-4160
Employee Voice Mail Instructions Telephone Voice Mail Options To use your mailbox for the first time. From your phone: Press [MESSAGE] Enter your temporary password of 1111 Follow the prompts to complete the setup To enter your voice mailbox From your phone: Press [MESSAGE] Enter your password From On-Campus: Dial 4808 Press [#] Enter your four digit mailbox number Enter your password From Off-Campus: Dial 315-859-4808 Press[#] Enter your four digit mailbox number Enter your password To listen to your messages Enter your voice mailbox (see above): Press [1] to listen Press [2] to pause Press [3] to fast forward 10 seconds Press [3][3] to fast forward to the end Press [9] to increase the volume Press [#] to skip to the next message After your messages have ended Press [4] to replay Press [7] to delete Press [8] to reply Press [88] to call the person (if on campus) Press [9] to save To change your greeting Enter your voice mailbox (see above): Press [4] for personal options Press [3] for greetings Press [1] for personal greetings For other features and/or more detail on these features, please refer to the voice mail manual at this link: Voice Mail Manual Please note that not all of the features in your manual are available. If you still have questions, please contact Telephone Services at x4160 or e-mail: telephone@hamilton.edu Network Information Hotline: 315-859-4050 Phone (from on-campus): x5NET (x5638) Fax: 315-859-4185 You can e-mail the Network Services Team at: ns@hamilton.edu
Getting Started With Information Technology Telephone Getting Started With Information Technology NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year. This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment. Why Bring a Laptop Computer to Campus? The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study; You will want to continue to use your computer when you go home for breaks; Laptops take up less space in your room; If you have a problem, laptops can be easily transported to our Help Desk. What do I Need to Know About Bringing a Computer to Campus? Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity. Virus Protection Virus Protection Information Policy Note Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current. Student Phone and Voice Mail Overview Cable Television Information Contact Us E-mail us at: helpdesk@hamilton.edu Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Network and Telephone Services Home Page Telephone Network and Telecommunications Services Team Mission Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
Student Dialing and Voice Mail Instructions Telephone Student Dialing Instructions On Campus Calls: Dial last 4 digit extension number Local calls: Dial 9 local number Local Area Dialing Exchanges: 202,223,225,235,240,266,269,271,272,281,292,327,330,334,335,336,337,338,339,351,356,368,371,381 404,507,520,525,526,527,533,542,557,571,580,607,617,624,709,721,722,723,724,725,728,731,732,733 734,735,736,737,738,739,749,765,768,790,792,793,794,795,796,797,798,799,829,832,838,841,853,859 890,939,941,953 Regional and Long Distance Calls: (You will need a pre-paid phone card or calling card) Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts International Calls: Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts. Note: For international calls, you need to enter 011 country code city code (if needed) phone number Toll Free Calls: Dial 9 1 800, 855, 866, 877 or 888 phone number Calling Cards, Credit Cards, and Collect Calls: Dial 9 1 800, 855, 866, 877 or 888. Access phone number on your card and follow directions Directory Assistance: Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow instructions Student Voice Mail Instructions You may request a personal voice mail box to receive and send messages on your resident room phone line. There is no charge for this service. Email telephone@hamilton.edu with your name, residence and room number. If you change rooms during the school year, please notify the telephone system administrator at extension 4160 or email telephone@hamilton.edu to move your voice mailbox to your new phone number. For those planning on staying on campus for the summer and wish to retain their voice mailbox please email telephone@hamilton.edu. To Set up Your Voice Mail Box: From your own phone dial 4808 Enter temporary pass code: 1111 Follow prompts to record name and greeting Facts You Should Know: You keep the same voice mail box for the academic year Your voice mail box moves with you from room to room Maximum greeting length: 30 seconds Maximum message length: 2 minutes Maximum messages in voice mail box at one time: 20 Days new messages kept: 999 days Days saved messages kept: 999 days To Enter Your Voice Mailbox: From Your Room Dial 4808 Enter your pass code From Another Phone on Campus Dial 4809 Press the # key Enter the last four digits of your phone number Follow the prompts From Off-Campus Dial 315-859-4809 Press the # key Enter the last four digits of your phone number Follow the prompts Using Your Voice Mail Box: Retrieve Messages: Press 1 to listen Press 2 to pause Press 3 3 to fast forward to the end Press 9 to increase the volume Press # to skip to the next message Change Pass Code: Press 4 personal options Press 2 administrative options Press 1 pass code Press 5 personal pass code Change Greeting: Press 4 personal options Press 3 greetings Press 1 personal greeting Student Phone Features & Tips, Troubleshooting and Repair Each dorm room is equipped with an analog line. You must provide your own phone. If you have requested a voice mailbox and have set it up a new message will be indicated by a stutter dial tone when you lift your handset. Call Waiting: Press switchhook / flash button (The switchhook is located where your handset or receiver rests when you hang up. The flash button is a separate button on some phones, used to cut off calls or break off the dial tone.) Answer a new call Press switchhook / flash button to return to original call For Trouble Accessing Your Voice Mail Box: Call your phone number from another phone to make sure you have set up your voice mailbox on the correct extension. Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base) For Trouble Dialing Off Campus: If making regional or long distance calls, make sure your pre-paid phone card or calling card is active Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base) Stutter Dial Tone: indicates a voice mail message For Static or Noise: Call 4160 or e-mail: telephone@hamilton.edu For No Dial Tone: Check all connections Make sure you are plugged into the voice jack and not the network jack Try another phone in the jack to make sure it is not your phone. Remember cordless phones need to be charged and have batteries that need replacing Questions: telephone@hamilton.edu or 1-315-859-4160
Student Phone Services Telephone Student Phone Services OverviewIn-Room Phone and Voice Mail Info Every residence hall room has the capability of having a telephone line on the College Telephone System. However, students that have cellular phones typically use their cell phones for all their telephone needs. If you feel you would need a college phone line in your room please email telephone@hamilton.edu with your name, residence and room number. Also indicate if you would like to have a voice mailbox on the College Messaging System or if you intend to use your own answering machine. You must provide your own analog telephone. From your phone line in your room on-campus dialing and local dialing is free. Regional, long distance and international calls require a pre-paid phone card or a calling card with a toll free (800/888) access number. The College Bookstore has phone cards for sale. Of course, you can also purchase phone cards from other area stores and on many web sites. ITS does not provide any support for Internet capable phone services, and we do not guarantee they will work on the campus network. We do not recommend that students use such services. Cellular Service Info The College does not have a contractual agreement with any cellular carriers. AT&T Wireless and Verizon Wireless are the two recommended vendors for service on our campus and in our area. Cellular service agreements can be acquired at the local stores The College Bookstore offers pre-paid cellular air time minutes. AT&T Wireless offers a Hamilton College student discount of 16% of their personal service plan. The account must be in the student's name. To apply for the discount visit online http://www.att.com/wireless/hamiltonstudents or visit the main local AT&T Store 4874 Commercial Drive New York Mills, NY 13417 You will need the following code 02928897 and your Hamilton College Id card Dialing & Voice Mail Instructions Phone Installations & Problem Reporting Questions: telephone@hamilton.edu or 1-315-859-4160
Telephone Services Main Page Telephone Telephone Services Employee Telephone InformationEmployee Phones Employee Voice Mail Student Telephone Information Network Information Hotline: 315-859-4050 Phone Services: 315-859-4160Fax: 315-859-4185 You can email the Telephone Services Team at: telephone@hamilton.edu Return to Network & Telecommunications Home Page

Voicemail

Employee Phone Services Voicemail Employee Phone Services Employee Phone Instructions Employee Voicemail Employee Cell Phones Questions: telephone@hamilton.edu or 315-859-4160
Employee Voice Mail Instructions Voicemail Voice Mail Options To use your mailbox for the first time. From your phone: Press [MESSAGE] Enter your temporary password of 1111 Follow the prompts to complete the setup To enter your voice mailbox From your phone: Press [MESSAGE] Enter your password From On-Campus: Dial 4808 Press [#] Enter your four digit mailbox number Enter your password From Off-Campus: Dial 315-859-4808 Press[#] Enter your four digit mailbox number Enter your password To listen to your messages Enter your voice mailbox (see above): Press [1] to listen Press [2] to pause Press [3] to fast forward 10 seconds Press [3][3] to fast forward to the end Press [9] to increase the volume Press [#] to skip to the next message After your messages have ended Press [4] to replay Press [7] to delete Press [8] to reply Press [88] to call the person (if on campus) Press [9] to save To change your greeting Enter your voice mailbox (see above): Press [4] for personal options Press [3] for greetings Press [1] for personal greetings For other features and/or more detail on these features, please refer to the voice mail manual at this link: Voice Mail Manual Please note that not all of the features in your manual are available. If you still have questions, please contact Telephone Services at x4160 or e-mail: telephone@hamilton.edu Network Information Hotline: 315-859-4050 Phone (from on-campus): x5NET (x5638) Fax: 315-859-4185 You can e-mail the Network Services Team at: ns@hamilton.edu
Getting Started With Information Technology Voicemail Getting Started With Information Technology NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year. This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment. Why Bring a Laptop Computer to Campus? The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study; You will want to continue to use your computer when you go home for breaks; Laptops take up less space in your room; If you have a problem, laptops can be easily transported to our Help Desk. What do I Need to Know About Bringing a Computer to Campus? Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity. Virus Protection Virus Protection Information Policy Note Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current. Student Phone and Voice Mail Overview Cable Television Information Contact Us E-mail us at: helpdesk@hamilton.edu Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Student Dialing and Voice Mail Instructions Voicemail Student Dialing Instructions On Campus Calls: Dial last 4 digit extension number Local calls: Dial 9 local number Local Area Dialing Exchanges: 202,223,225,235,240,266,269,271,272,281,292,327,330,334,335,336,337,338,339,351,356,368,371,381 404,507,520,525,526,527,533,542,557,571,580,607,617,624,709,721,722,723,724,725,728,731,732,733 734,735,736,737,738,739,749,765,768,790,792,793,794,795,796,797,798,799,829,832,838,841,853,859 890,939,941,953 Regional and Long Distance Calls: (You will need a pre-paid phone card or calling card) Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts International Calls: Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow prompts. Note: For international calls, you need to enter 011 country code city code (if needed) phone number Toll Free Calls: Dial 9 1 800, 855, 866, 877 or 888 phone number Calling Cards, Credit Cards, and Collect Calls: Dial 9 1 800, 855, 866, 877 or 888. Access phone number on your card and follow directions Directory Assistance: Dial 9 toll free access number (800/888) of your pre-paid phone card or calling card and follow instructions Student Voice Mail Instructions You may request a personal voice mail box to receive and send messages on your resident room phone line. There is no charge for this service. Email telephone@hamilton.edu with your name, residence and room number. If you change rooms during the school year, please notify the telephone system administrator at extension 4160 or email telephone@hamilton.edu to move your voice mailbox to your new phone number. For those planning on staying on campus for the summer and wish to retain their voice mailbox please email telephone@hamilton.edu. To Set up Your Voice Mail Box: From your own phone dial 4808 Enter temporary pass code: 1111 Follow prompts to record name and greeting Facts You Should Know: You keep the same voice mail box for the academic year Your voice mail box moves with you from room to room Maximum greeting length: 30 seconds Maximum message length: 2 minutes Maximum messages in voice mail box at one time: 20 Days new messages kept: 999 days Days saved messages kept: 999 days To Enter Your Voice Mailbox: From Your Room Dial 4808 Enter your pass code From Another Phone on Campus Dial 4809 Press the # key Enter the last four digits of your phone number Follow the prompts From Off-Campus Dial 315-859-4809 Press the # key Enter the last four digits of your phone number Follow the prompts Using Your Voice Mail Box: Retrieve Messages: Press 1 to listen Press 2 to pause Press 3 3 to fast forward to the end Press 9 to increase the volume Press # to skip to the next message Change Pass Code: Press 4 personal options Press 2 administrative options Press 1 pass code Press 5 personal pass code Change Greeting: Press 4 personal options Press 3 greetings Press 1 personal greeting Student Phone Features & Tips, Troubleshooting and Repair Each dorm room is equipped with an analog line. You must provide your own phone. If you have requested a voice mailbox and have set it up a new message will be indicated by a stutter dial tone when you lift your handset. Call Waiting: Press switchhook / flash button (The switchhook is located where your handset or receiver rests when you hang up. The flash button is a separate button on some phones, used to cut off calls or break off the dial tone.) Answer a new call Press switchhook / flash button to return to original call For Trouble Accessing Your Voice Mail Box: Call your phone number from another phone to make sure you have set up your voice mailbox on the correct extension. Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base) For Trouble Dialing Off Campus: If making regional or long distance calls, make sure your pre-paid phone card or calling card is active Make sure your phone is set to tone and not pulse (look for a small slide or switch on your phone or base) Stutter Dial Tone: indicates a voice mail message For Static or Noise: Call 4160 or e-mail: telephone@hamilton.edu For No Dial Tone: Check all connections Make sure you are plugged into the voice jack and not the network jack Try another phone in the jack to make sure it is not your phone. Remember cordless phones need to be charged and have batteries that need replacing Questions: telephone@hamilton.edu or 1-315-859-4160
Student Phone Services Voicemail Student Phone Services OverviewIn-Room Phone and Voice Mail Info Every residence hall room has the capability of having a telephone line on the College Telephone System. However, students that have cellular phones typically use their cell phones for all their telephone needs. If you feel you would need a college phone line in your room please email telephone@hamilton.edu with your name, residence and room number. Also indicate if you would like to have a voice mailbox on the College Messaging System or if you intend to use your own answering machine. You must provide your own analog telephone. From your phone line in your room on-campus dialing and local dialing is free. Regional, long distance and international calls require a pre-paid phone card or a calling card with a toll free (800/888) access number. The College Bookstore has phone cards for sale. Of course, you can also purchase phone cards from other area stores and on many web sites. ITS does not provide any support for Internet capable phone services, and we do not guarantee they will work on the campus network. We do not recommend that students use such services. Cellular Service Info The College does not have a contractual agreement with any cellular carriers. AT&T Wireless and Verizon Wireless are the two recommended vendors for service on our campus and in our area. Cellular service agreements can be acquired at the local stores The College Bookstore offers pre-paid cellular air time minutes. AT&T Wireless offers a Hamilton College student discount of 16% of their personal service plan. The account must be in the student's name. To apply for the discount visit online http://www.att.com/wireless/hamiltonstudents or visit the main local AT&T Store 4874 Commercial Drive New York Mills, NY 13417 You will need the following code 02928897 and your Hamilton College Id card Dialing & Voice Mail Instructions Phone Installations & Problem Reporting Questions: telephone@hamilton.edu or 1-315-859-4160

Telephone

Available Resources