Keep Your Computer Healthy and Safe
Anti-spyware
Ten Ways to Keep Your Computer Healthy and Your Files and Information Safe and Secure
How to keep your computer running fast and free of viruses, spyware, and hackers.
1. Use hard to guess passwords
Hard to guess passwords have eight or more characters, and include a mix of numbers, lower case letters, capital letters, and special characters. Do not use words that can be found in the dictionary or common names, and do NOT use your name!
2. Always be suspicious of unexpected e-mail and attachments.
Do not open email attachments you are not expecting, even if they are from someone you know. Viruses from your friend's computer can send themselves to you!
3. Regularly download security updates.
Security updates and patches for your operating system and other software will keep your information hidden from hackers. (Windows/MacIntosh)
4. Understand the risks associated with file sharing.
Programs to share music/movies make your computer vulnerable and open to attack! Be sure to never give access to your computer through file sharing programs.
5. Use a firewall.
A firewall is the first step in keeping your computer hidden from intruders. (Windows/MacIntosh)
6. Use anti-virus software.
Be sure to keep it up-to-date and to scan for viruses daily. See the ITS virus support webpage for details.
7. Use anti-spyware software.
Keep your anti-spyware programs updated and scan your computer daily. Do your best to avoid spyware by not clicking on suspicious links or popup windows. See the ITS spyware/adware support webpage for details.
8. Protect your computer before heading home for breaks.
Make sure you are up-to-date with your anti-virus software and operating system. When home, be sure to practice careful internet browsing.
9. Back-up your important files.
Save your important files in your SSS or ESS folder. This ensures that your files will be available in the event of a hard drive crash or other unexpected event.(Windows/MacIntosh)
10. Turn off your computer when not in use.
Turning off your computer is the safest thing to do when it is not in use. It prevents hackers from gaining entry to your computer, it keeps your computer from overheating, and it saves energy to boot!
Keep Your Computer Healthy and Safe
Antivirus
Ten Ways to Keep Your Computer Healthy and Your Files and Information Safe and Secure
How to keep your computer running fast and free of viruses, spyware, and hackers.
1. Use hard to guess passwords
Hard to guess passwords have eight or more characters, and include a mix of numbers, lower case letters, capital letters, and special characters. Do not use words that can be found in the dictionary or common names, and do NOT use your name!
2. Always be suspicious of unexpected e-mail and attachments.
Do not open email attachments you are not expecting, even if they are from someone you know. Viruses from your friend's computer can send themselves to you!
3. Regularly download security updates.
Security updates and patches for your operating system and other software will keep your information hidden from hackers. (Windows/MacIntosh)
4. Understand the risks associated with file sharing.
Programs to share music/movies make your computer vulnerable and open to attack! Be sure to never give access to your computer through file sharing programs.
5. Use a firewall.
A firewall is the first step in keeping your computer hidden from intruders. (Windows/MacIntosh)
6. Use anti-virus software.
Be sure to keep it up-to-date and to scan for viruses daily. See the ITS virus support webpage for details.
7. Use anti-spyware software.
Keep your anti-spyware programs updated and scan your computer daily. Do your best to avoid spyware by not clicking on suspicious links or popup windows. See the ITS spyware/adware support webpage for details.
8. Protect your computer before heading home for breaks.
Make sure you are up-to-date with your anti-virus software and operating system. When home, be sure to practice careful internet browsing.
9. Back-up your important files.
Save your important files in your SSS or ESS folder. This ensures that your files will be available in the event of a hard drive crash or other unexpected event.(Windows/MacIntosh)
10. Turn off your computer when not in use.
Turning off your computer is the safest thing to do when it is not in use. It prevents hackers from gaining entry to your computer, it keeps your computer from overheating, and it saves energy to boot!
Create a High-Quality Videoconference
Audiovisual (AV)
Environment Optimization
Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties.
General Considerations
Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation.
Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them.
Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television."
Lighting
Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should:
Ensure your environment is well-lit--turn on as many lights as possible;
Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation;
A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation;
If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience;
Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see.
If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000.
Sound
Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of:
Echo/Feedback
A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology.
Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback.
Configuration
The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation.
Accessibility Issues
Hearing Aids/Lipreaders
All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation .
Location
Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider:
The ambient noise in their respective environments--loud environs equals bad conversations;
The people whom they might affect with the conversation--not everyone needs to be privy to the conversation;
The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Data Backup and Storage
Backup
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Formatting an External Hard Drive for Primarily Mac Users
Backup
1. Plug the external hard drive into the computer. Access the Disk Utility application which is located in the Utilities folder of the Applications folder at the bottom of the home screen.
2. The Disk Utility window will now open. In this window, double click the name of the attached external hard drive, which will appear in the list of Memory Storage locations at the left of the window.
3. If you're not partitioning your Hard Drive, select the Erase tab at the top of the window. If you are partitioning your hard drive, that process is covered further in the "Formatting an External hard drive for Users Working with Both Platforms" guide. In the Erase tab, make sure the selected format is the correct one. The Mac OS Extended (Journaled) is the default for Mac users. Then go ahed and name your hard drive, so it's easier to recognize on the desktop. When your name and format are correct, click the Erase button at the bottom right.
4. You will be prompted with a window asking if you wish to use your external hard drive to back up the computer with time machine. Unless you know this is something you wish to do and know exactly what time machine is, go ahead and click Don't Use.
5. A Pop-up window will appear asking you to confirm that you wish to erase the disk. Click Erase. The Formatting should take a few moments, and once done an icon for the hard drive will appear on your Desktop. You will now be able to safely move files to and from your hard drive. Remember that if you have any questions or issues, please contact the interns at the MPC desk for assistance.
Formatting an External Hard Drive for Primarily PC Users
Backup
1. From the Desktop, click on the windows logo at the bottom left and access the Control Panel.
2. In the Control Panel, change the View by: option at the top right to Small icons if it isn't already. Now, open the Administrative Tools icon.
3. In the Administrative Tools window, double click Computer Management from the list of applications.
4. In the Computer Management window, select the Disk Management option from the list at the left of the window. You will now see information pertaining to the disk storage options for the computer.
Anchor5. From the Disk Management window, select the storage option that is your external hard drive. Look for something that looks similar to what is below. If you have a 500GB external hard drive, you could expect to see a large block of about 450GB or so under a name other than Disk 0. Once you've selected the storage area, right click, and select the New Simple Volume... option.
* If you are reading for the "Formatting for Users working with both OS Platforms" section, know that the representation of the external hard drive in this window will now look different due to the partitions. You are still going to right click the "Unallocated" section and select New Simple Volume... however that section will simply be smaller and there will be other already allocated ones. The differences are highlighted here.
6. Now, the New Simple Volume Wizard will pop up. This is where you will set up how you want your hard drive formatted. Click Next.
7. The next page you see will be the Specify Volume Size page. Here you will select the size you want the New Simple Volume to be. The Default size is the entire free space you selected earlier, but you can change it if you like. After you've selected your size, click Next. The next page will be the Assign Drive Letter or Path page. It is very unlikely that you will have a reason to change this from the default, so feel free to just click Next.
You'll notice the next page says Format Partition at the top. This is where you make your formatting choices. Since you will be working with a PC, the defaults should be fine, so just make sure that File System and Allocation unit size look like they do in the image below. Now you have the option of naming your hard drive, and then you should notice two checkboxes. Quick Format is faster than regular formatting, however it doesn't actually erase all the information on the hard drive. This obviously doesn't matter if the drive is new, so in most cases go ahead and leave this checked. Also, unless you expect issues with limited storage on your device, leave the second box unchecked and click Next. On the next page, you can look over all of your formatting settings. As long as everything looks good and all the choices are to your liking, click Finish.
8. You will now be returned to the Disk Management window and notice that the hard disk is now being formatted. When the disk is done formatting, you will be notified and from there you can safely transfer files to and from your Hard Disk on a PC. If you have any questions or issues, please contact the interns at the MPC desk for assistance.
Formatting an External Hard Drive for Users Working with Both Platforms
Backup
1. Plug the external hard drive into the computer. Select the Applications folder that is usually located in the dock at the bottom of the home screen. Within that folder select the Utilities folder and then select the Disk Utility application from there.
2. The Disk Utility window will now open. In this window, double click the name of the attached external hard drive, which will appear in the list of memory locations and partitions at the left of the window.
3. Now, click on the Partition tab at the top of the window. Be sure to locate the Volume Scheme: label at the left of all of the information. Underneath this label are options for how you want your hard drive partitioned and a diagram showing the current scheme.
4. In the Partition screen, first select 3 Partitions from the options under the Volume Scheme: label at the left of the window.
5. Now, using the diagram of your current partition scheme shown under the Volume Scheme: label, select the top partition, which should be labeled Untitled 1 by default. This is the partition of your hard drive you will format to work with a Mac. It's a good idea to change the name of this partition to something that will remind you that this is the area that is formatted for a Mac. You can change the name under the Volume Information label. Also under this label is the Format: option, which you can leave the default since this partition is being formatted for a Mac.
6. Next, select the second partition down. This partition will be formatted as FAT-32, which is a format with a limited transfer size however it will work on both OS platforms. This is the partition you will use for transferring information between the Mac and PC partitions. As before, give this partition a name, but this time select the drop-down menu next to the Format: label, and select MS-DOS (FAT).
7. Now, select the third partition. This one will eventually be formatted to work with a PC, but we can't perform that action on a mac. So for now, just give this partition a name to help you remember this is the one you will format for PC use, and then change the Format: option to Free Space.
8. Now your window should look something like this. Notice that in this example the sizes are left to their default. If you wish to change the sizes of your partitions, do this under the Size: option that is under the Volume Information label right below Format. Keep in mind that your FAT-32 partition will ideally only be used for transfering information, so it wouldn't hurt to make that a smaller size, somewhere between 25 to 50 GB will probably do just fine. When all your information is set, click Apply.
9. A dialog box will pop up, asking if you wish to use either of the partitions available to back up your computer with Time Machine. Although Time Machine is a useful tool, for your use at the moment go ahead and click Don't Use. If you have questions about Time Machine or whether you should use it, there is a great deal of information available on the internet. After you click Don't Use, your hard drive will be formatted, and you will be notified when it is finished formatting. You will now be able to transfer files to the Mac and FAT-32 partitions on the drive. When you are ready, attach your drive to a PC, and continue reading to finish the formatting process.
10. Now you have to format the last partition of the hard drive to work with a PC. This is done essentially the same way as formatting the entire hard drive to work with a PC; however there is one key change which is highlighted below and on the Formatting for Primarily PC Users page. If you are unfamiliar with how to format the hard drive to work with a PC, please go to the linked page on the previous line.
*2. (Partitioned Hard Drive) Here is what the partitioned hard drive will look something like, and the section you should select is highlighted.
11. Once you've finished formatting the partition which will be used with a PC, you have successfully formatted your Hard Drive to work with both Platforms. Remember that if you have any questions or issues, please contact the interns at the MPC desk for assistance.
Introduction to External Hard Drives
Backup
The Basics
What is an External Hard Drive?
You're probably aware that your computer has memory, or at the very least that you're able to save your various files and documents on the computer and then go back and retrieve them later. All that information that you save to your computer is saved into a hard drive of some sort. We often refer to hard drives as a form of data storage. An external hard drive is essentially just a portable data storage system. Without going into the intricate details of memory, simply know that an external hard drive allows you to save information and documents to a small portable device that you can remove from one computer and bring to another, allowing you to easily transfer that saved information and back it up. For more information about formatting hard drives, see this article.
Why would someone need one?
Here at Hamilton, if you are taking a video class you will be required to have an external hard drive of your own. This is because the video files you will be working with are too large to be stored in the student storage server the school provides, and you will want to be able to work on your projects on different computers as well as have them backed up. Students who are not taking a video class may still find it useful to have an external hard drive for the reasons mentioned earlier. Basically, purchasing an external hard drive will provide convenience and security for one's data.
Recommendations
Purchasing an external hard drive is a great way to back up important files and keep all of your work in one central location. Think of it as a portfolio of your work! When purchasing a drive, there are some technical details to consider.
Ports
While USB ports are found on all computers, there are many versions and some can be slow to transfer large files (think video files). Firewire and Thunderbolt ports are faster, but might only be available on Apple hardware. Look for a drive that has multiple types of connection ports.
Portability/Power
If you're buying an external drive, portability is important. Some drives can be powered right through their connection port, which means you don't need to carry the "wall wart" power cable. Also consider the size of the case. Small drives are easy to carry
Ruggedness
Hard drives are delicate and a big bump can destroy the drive and your data. Look for a drive that rugged enough to stand up to trips in your backpack to the computer lab.
Capacity
Bigger is better, but for the same price point you'll trade features for capacity. Video is the one medium that quickly eats up your hard drive space. If you plan on taking a class that uses video, think big... 500GB should do.
Formatting
The platform which you intend to use your external hard drive with will determine the formatting that is required for it. The resource center contains pages explaining ways to format your external hard drive for all of your possible needs, but in this section is some information as to what the different formats are and what they are for.
The Formats
FAT32 (File Allocation Table)
Natively read/write FAT32 on Windows and Mac OS.
Maximum file size: 4GB
NTFS (Windows NT File System)
Natively read/write NTFS on Windows.
Maximum file size: 16TB
HFS (Hierarchical File system, aka Mac OS Extended)
Natively read/write HFS on Mac OS.
Required for Time Machine
Maximum file size: 8EiB ( Note: More than large enough for any file in the modern world.)
How do the Formats affect you?
You will need to select the correct format for the platform you intend on using your external hard drive with. If you are primarily a PC user who will not need to transfer files on a Mac, then NTFS is the format for you, and luckily for you most external hard drives are sold already formatted as NTFS. If you are primarily a Mac user who will not need to transfer files on a PC, then you would choose HFS (Mac OS extended). If you are a user who will have to transfer files across both platforms, then life becomes a bit more complicated. The information about the formats above may lead you to assume that you would simply format as FAT32, since it can read/write on Windows and Mac OS, however this is not a good idea for the following reasons.
FAT32 offers no security
FAT32 has a max file size of 4GB. This is an issue if you are a video student where you will likely deal with files larger than this.
FAT32 is overall a less efficient and reliable format.
So what does a user who needs to transfer across platforms do? There are a few solutions, but the one we suggest and provide directions to here at Hamilton is to partition your external hard drive into 3 partitions, and format each partition as a different Format. This will allow the user to read/write files on both platforms, and also transfer files under 4GB in size from either platform.
So how does someone format an External Hard Drive?
Directions on how to perform all of the above formatting have been included in the ITS Resource Center. The links are included below.
Formatting for Primarily PC Users
Formatting for Primarily Mac Users
Formatting for Users working with Both Platforms
Android Wireless Setup
Cell Phone
Droid X, Droid Pro & Droid 2
In order to connect to Hamilton secure wireless network using a second generation Droid please do the following.
Select Setting and then Wireless & networks
Turn on Wi-Fi if it currently off.
Select Wi-Fi settings.
Click Add Wi-Fi network and then enter the following in the network window.
In the box Network SSID: type in aps-hamilton
In Security: select 802.1x EAP
In EAP Method: PEAP
In the box labeled Identity: please enter your hamilton network user name
In the box labled Password: please enter your hamilton network password
Click Save
Select on the newly created network aps-hamilton and select Connect.
Please note that it may takes a few trys from the Smart Device to connect to the Hamilton wireless network. You will know that you are connected to the secure wireless when you see the wireless symbol in your status bar. It will also show up under your listed networks as aps-hamilton and will state that it is connected.
If you have problems connecting your Android to the secure wireless network, please stop by the Help Desk to recieve further assistance.
Configuring my Mobile Device for HillConnect E-mail
Cell Phone ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
iPhone/iPod touch/iPad
Cell Phone
Configurating for Secure Wireless
version 2.x – 4.x
Click the Home button.
Click on Settings.
Click on Wi-Fi. Turn on Wi-Fi if off.
Click Other.
In Name type in aps-hamilton.
Click Security and select WPA2 Enterprise.
Click Other Network.
Enter the User’s name and Password to the secure network in Username and Password.
Click Join.
NOTE: If the computer doesn’t join to the secure wireless it is due to incorrect entry or it is retaining an old setting such as ap-hamilton. To remove ap-hamilton go to networks and “Forget this network” then try configuring again for secure wireless.
Data Backup and Storage
ESS
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Configuring my Mobile Device for HillConnect E-mail
Email ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Data Backup and Storage
External Hard Drive
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Formatting an External Hard Drive for Primarily Mac Users
External Hard Drive
1. Plug the external hard drive into the computer. Access the Disk Utility application which is located in the Utilities folder of the Applications folder at the bottom of the home screen.
2. The Disk Utility window will now open. In this window, double click the name of the attached external hard drive, which will appear in the list of Memory Storage locations at the left of the window.
3. If you're not partitioning your Hard Drive, select the Erase tab at the top of the window. If you are partitioning your hard drive, that process is covered further in the "Formatting an External hard drive for Users Working with Both Platforms" guide. In the Erase tab, make sure the selected format is the correct one. The Mac OS Extended (Journaled) is the default for Mac users. Then go ahed and name your hard drive, so it's easier to recognize on the desktop. When your name and format are correct, click the Erase button at the bottom right.
4. You will be prompted with a window asking if you wish to use your external hard drive to back up the computer with time machine. Unless you know this is something you wish to do and know exactly what time machine is, go ahead and click Don't Use.
5. A Pop-up window will appear asking you to confirm that you wish to erase the disk. Click Erase. The Formatting should take a few moments, and once done an icon for the hard drive will appear on your Desktop. You will now be able to safely move files to and from your hard drive. Remember that if you have any questions or issues, please contact the interns at the MPC desk for assistance.
Formatting an External Hard Drive for Primarily PC Users
External Hard Drive
1. From the Desktop, click on the windows logo at the bottom left and access the Control Panel.
2. In the Control Panel, change the View by: option at the top right to Small icons if it isn't already. Now, open the Administrative Tools icon.
3. In the Administrative Tools window, double click Computer Management from the list of applications.
4. In the Computer Management window, select the Disk Management option from the list at the left of the window. You will now see information pertaining to the disk storage options for the computer.
Anchor5. From the Disk Management window, select the storage option that is your external hard drive. Look for something that looks similar to what is below. If you have a 500GB external hard drive, you could expect to see a large block of about 450GB or so under a name other than Disk 0. Once you've selected the storage area, right click, and select the New Simple Volume... option.
* If you are reading for the "Formatting for Users working with both OS Platforms" section, know that the representation of the external hard drive in this window will now look different due to the partitions. You are still going to right click the "Unallocated" section and select New Simple Volume... however that section will simply be smaller and there will be other already allocated ones. The differences are highlighted here.
6. Now, the New Simple Volume Wizard will pop up. This is where you will set up how you want your hard drive formatted. Click Next.
7. The next page you see will be the Specify Volume Size page. Here you will select the size you want the New Simple Volume to be. The Default size is the entire free space you selected earlier, but you can change it if you like. After you've selected your size, click Next. The next page will be the Assign Drive Letter or Path page. It is very unlikely that you will have a reason to change this from the default, so feel free to just click Next.
You'll notice the next page says Format Partition at the top. This is where you make your formatting choices. Since you will be working with a PC, the defaults should be fine, so just make sure that File System and Allocation unit size look like they do in the image below. Now you have the option of naming your hard drive, and then you should notice two checkboxes. Quick Format is faster than regular formatting, however it doesn't actually erase all the information on the hard drive. This obviously doesn't matter if the drive is new, so in most cases go ahead and leave this checked. Also, unless you expect issues with limited storage on your device, leave the second box unchecked and click Next. On the next page, you can look over all of your formatting settings. As long as everything looks good and all the choices are to your liking, click Finish.
8. You will now be returned to the Disk Management window and notice that the hard disk is now being formatted. When the disk is done formatting, you will be notified and from there you can safely transfer files to and from your Hard Disk on a PC. If you have any questions or issues, please contact the interns at the MPC desk for assistance.
Formatting an External Hard Drive for Users Working with Both Platforms
External Hard Drive
1. Plug the external hard drive into the computer. Select the Applications folder that is usually located in the dock at the bottom of the home screen. Within that folder select the Utilities folder and then select the Disk Utility application from there.
2. The Disk Utility window will now open. In this window, double click the name of the attached external hard drive, which will appear in the list of memory locations and partitions at the left of the window.
3. Now, click on the Partition tab at the top of the window. Be sure to locate the Volume Scheme: label at the left of all of the information. Underneath this label are options for how you want your hard drive partitioned and a diagram showing the current scheme.
4. In the Partition screen, first select 3 Partitions from the options under the Volume Scheme: label at the left of the window.
5. Now, using the diagram of your current partition scheme shown under the Volume Scheme: label, select the top partition, which should be labeled Untitled 1 by default. This is the partition of your hard drive you will format to work with a Mac. It's a good idea to change the name of this partition to something that will remind you that this is the area that is formatted for a Mac. You can change the name under the Volume Information label. Also under this label is the Format: option, which you can leave the default since this partition is being formatted for a Mac.
6. Next, select the second partition down. This partition will be formatted as FAT-32, which is a format with a limited transfer size however it will work on both OS platforms. This is the partition you will use for transferring information between the Mac and PC partitions. As before, give this partition a name, but this time select the drop-down menu next to the Format: label, and select MS-DOS (FAT).
7. Now, select the third partition. This one will eventually be formatted to work with a PC, but we can't perform that action on a mac. So for now, just give this partition a name to help you remember this is the one you will format for PC use, and then change the Format: option to Free Space.
8. Now your window should look something like this. Notice that in this example the sizes are left to their default. If you wish to change the sizes of your partitions, do this under the Size: option that is under the Volume Information label right below Format. Keep in mind that your FAT-32 partition will ideally only be used for transfering information, so it wouldn't hurt to make that a smaller size, somewhere between 25 to 50 GB will probably do just fine. When all your information is set, click Apply.
9. A dialog box will pop up, asking if you wish to use either of the partitions available to back up your computer with Time Machine. Although Time Machine is a useful tool, for your use at the moment go ahead and click Don't Use. If you have questions about Time Machine or whether you should use it, there is a great deal of information available on the internet. After you click Don't Use, your hard drive will be formatted, and you will be notified when it is finished formatting. You will now be able to transfer files to the Mac and FAT-32 partitions on the drive. When you are ready, attach your drive to a PC, and continue reading to finish the formatting process.
10. Now you have to format the last partition of the hard drive to work with a PC. This is done essentially the same way as formatting the entire hard drive to work with a PC; however there is one key change which is highlighted below and on the Formatting for Primarily PC Users page. If you are unfamiliar with how to format the hard drive to work with a PC, please go to the linked page on the previous line.
*2. (Partitioned Hard Drive) Here is what the partitioned hard drive will look something like, and the section you should select is highlighted.
11. Once you've finished formatting the partition which will be used with a PC, you have successfully formatted your Hard Drive to work with both Platforms. Remember that if you have any questions or issues, please contact the interns at the MPC desk for assistance.
Introduction to External Hard Drives
External Hard Drive
The Basics
What is an External Hard Drive?
You're probably aware that your computer has memory, or at the very least that you're able to save your various files and documents on the computer and then go back and retrieve them later. All that information that you save to your computer is saved into a hard drive of some sort. We often refer to hard drives as a form of data storage. An external hard drive is essentially just a portable data storage system. Without going into the intricate details of memory, simply know that an external hard drive allows you to save information and documents to a small portable device that you can remove from one computer and bring to another, allowing you to easily transfer that saved information and back it up. For more information about formatting hard drives, see this article.
Why would someone need one?
Here at Hamilton, if you are taking a video class you will be required to have an external hard drive of your own. This is because the video files you will be working with are too large to be stored in the student storage server the school provides, and you will want to be able to work on your projects on different computers as well as have them backed up. Students who are not taking a video class may still find it useful to have an external hard drive for the reasons mentioned earlier. Basically, purchasing an external hard drive will provide convenience and security for one's data.
Recommendations
Purchasing an external hard drive is a great way to back up important files and keep all of your work in one central location. Think of it as a portfolio of your work! When purchasing a drive, there are some technical details to consider.
Ports
While USB ports are found on all computers, there are many versions and some can be slow to transfer large files (think video files). Firewire and Thunderbolt ports are faster, but might only be available on Apple hardware. Look for a drive that has multiple types of connection ports.
Portability/Power
If you're buying an external drive, portability is important. Some drives can be powered right through their connection port, which means you don't need to carry the "wall wart" power cable. Also consider the size of the case. Small drives are easy to carry
Ruggedness
Hard drives are delicate and a big bump can destroy the drive and your data. Look for a drive that rugged enough to stand up to trips in your backpack to the computer lab.
Capacity
Bigger is better, but for the same price point you'll trade features for capacity. Video is the one medium that quickly eats up your hard drive space. If you plan on taking a class that uses video, think big... 500GB should do.
Formatting
The platform which you intend to use your external hard drive with will determine the formatting that is required for it. The resource center contains pages explaining ways to format your external hard drive for all of your possible needs, but in this section is some information as to what the different formats are and what they are for.
The Formats
FAT32 (File Allocation Table)
Natively read/write FAT32 on Windows and Mac OS.
Maximum file size: 4GB
NTFS (Windows NT File System)
Natively read/write NTFS on Windows.
Maximum file size: 16TB
HFS (Hierarchical File system, aka Mac OS Extended)
Natively read/write HFS on Mac OS.
Required for Time Machine
Maximum file size: 8EiB ( Note: More than large enough for any file in the modern world.)
How do the Formats affect you?
You will need to select the correct format for the platform you intend on using your external hard drive with. If you are primarily a PC user who will not need to transfer files on a Mac, then NTFS is the format for you, and luckily for you most external hard drives are sold already formatted as NTFS. If you are primarily a Mac user who will not need to transfer files on a PC, then you would choose HFS (Mac OS extended). If you are a user who will have to transfer files across both platforms, then life becomes a bit more complicated. The information about the formats above may lead you to assume that you would simply format as FAT32, since it can read/write on Windows and Mac OS, however this is not a good idea for the following reasons.
FAT32 offers no security
FAT32 has a max file size of 4GB. This is an issue if you are a video student where you will likely deal with files larger than this.
FAT32 is overall a less efficient and reliable format.
So what does a user who needs to transfer across platforms do? There are a few solutions, but the one we suggest and provide directions to here at Hamilton is to partition your external hard drive into 3 partitions, and format each partition as a different Format. This will allow the user to read/write files on both platforms, and also transfer files under 4GB in size from either platform.
So how does someone format an External Hard Drive?
Directions on how to perform all of the above formatting have been included in the ITS Resource Center. The links are included below.
Formatting for Primarily PC Users
Formatting for Primarily Mac Users
Formatting for Users working with Both Platforms
Data Backup and Storage
Google Docs
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
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Images
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Music
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Video
✓
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Computer Backup
✓
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Easy Sharing
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is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Create a High-Quality Videoconference
Google Talk
Environment Optimization
Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties.
General Considerations
Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation.
Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them.
Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television."
Lighting
Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should:
Ensure your environment is well-lit--turn on as many lights as possible;
Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation;
A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation;
If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience;
Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see.
If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000.
Sound
Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of:
Echo/Feedback
A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology.
Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback.
Configuration
The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation.
Accessibility Issues
Hearing Aids/Lipreaders
All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation .
Location
Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider:
The ambient noise in their respective environments--loud environs equals bad conversations;
The people whom they might affect with the conversation--not everyone needs to be privy to the conversation;
The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Understanding Hamilton's Web Space
Hamilton Website
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Configuring my Mobile Device for HillConnect E-mail
HillCal ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Create a High-Quality Videoconference
HillChat
Environment Optimization
Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties.
General Considerations
Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation.
Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them.
Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television."
Lighting
Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should:
Ensure your environment is well-lit--turn on as many lights as possible;
Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation;
A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation;
If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience;
Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see.
If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000.
Sound
Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of:
Echo/Feedback
A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology.
Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback.
Configuration
The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation.
Accessibility Issues
Hearing Aids/Lipreaders
All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation .
Location
Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider:
The ambient noise in their respective environments--loud environs equals bad conversations;
The people whom they might affect with the conversation--not everyone needs to be privy to the conversation;
The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Configuring my Mobile Device for HillConnect E-mail
HillConnect ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Configuring my Mobile Device for HillConnect E-mail
HillMail ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
2012 Windows Installation Document
Image
Pre Image Checklist
Configure BIOS options
Desktop (Optiplex 990)
Date & Time - Set the date and time
Boot Sequence - uncheck
Prep computer for user in FileMaker
Image PC
ITS & IC Lab Printer Installation for Mac OS X 10.4.x
Mac OS 10.4 Tiger
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x
NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
Installing the Printer
If your computer is running 10.4.x, close the About This Mac window and proceed as follows:
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Hold down the option key and click on More Printers.
Select Advanced from the top drop-down menu. Configure the following:
Device: Windows Printer via SAMBA
Device Name: Select a printer name from the list below.
Device URL: smb://username:password@printx/printername
Printer Model: In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add.
The printer will be added and appear in your list of printers. You now need to configure the installable options. Highlight the printer you just added and click on Printer Setup…
You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes.
The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
In the window that appears, enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences. Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Print Driver Installation for Mac OS X 10.4.x-10.8.x
Mac OS 10.4 Tiger
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
Mac OS 10.5 Leopard
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
screenshot
In System Preferences click on Print & Fax.
screenshot
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
screenshot
The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
screenshot
Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
screenshot
Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
screenshot
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
screenshot
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
screenshot
Back to Top
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
screenshot
Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
screenshot
Click on SW Depot.
Click on OK.
screenshot
Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
screenshot
In the window that appears, enter your network username and password.
Click Connect.
screenshot
Click on Yes to install the PaperCut Client into your applications folder.
screenshot
Enter your network username and password.
Click OK.
screenshot
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
screenshot
From the Apple Menu, select System Preferences.
Click on Accounts.
screenshot
Click on Login Items.
screenshot
Click on the .
screenshot
Navigate to Applications then PCClient.
Click Add.
screenshot
Close the Accounts Window.
You are ready to print.
screenshot
Back to Top
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
screenshot
You’ll see the “cost” of your print job.
Click on Print.
screenshot
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
screenshot
If you want to see more details, click on Details…
screenshot
Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
screenshot
Back to Top
Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees
Mac OS 10.5 Leopard
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Select IP tab the top and configure the following:
Protocol: Line Printer Daemon - LPD
Address: printx
Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A
Name: Same as Queue
Location: Leave blank.
Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list.
Once all of those settings are configured, Click Add.
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client.
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
Enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences.
Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Print Driver Installation for Mac OS X 10.4.x-10.8.x
Mac OS 10.5 Leopard
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Secure Wireless - Mac OS 10.5 & 10.6
Mac OS 10.5 Leopard
For Macintosh Laptops Only
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Configuration System Preferences
Click on the Apple menu icon in the upper-left corner of the screen and open System Preferences.
Click on the Network icon near the middle of the window.
Click on the button in the lower left of the screen and click on Set Service Order.
Click and drag AirPort to the top of the Service Order list. Click OK and then Apply.
In the left column, click on Airport.
Click on Advanced.
Select 802.1x in the menu row.
Click on the button in the bottom left corner and click Add User Profile to create a new profile. Name the profile Hamilton Secure.
In the box labeled User Name: type your network ID (this is the same as your e-mail name (without @hamilton.edu).
In the box labeled Password: type in your network password (this is usually the same as your e-mail password).
In the box labeled Authentication: check the box to enable PEAP and UNCHECK TTLS
In the box labeled Wireless Network: type aps-hamilton.
In the box labeled Security Type: select WPA2 Enterprise
5. Select TCP/IP in the menu row.
For Configure IPv6, select Off. Click OK and then Apply.
If AirPort is not already on, click the Turn AirPort On button.
Under Location, click on Automatic and select Edit Locations. NOTE: If your preference is locked (see the lock icon in the lower left corner), you must unlock it by clicking on it. The ID and password it requests are those that you enter when your first boot your computer.
Click the plus ( )to create a new location and call it Hamilton. Then click Done.
Under Location make sure it says Hamilton otherwise click the location and select Hamilton.
Click Advanced.
IMPORTANT NOTE: When using the location feature you will need to be mindful of your physical location. When you are at Hamilton College please use the location called Hamilton; otherwise, revert back to Automatic when physically off-campus with your laptop.
Select Airport in the menu row.
Click on the icon to add a new Preferred Network.
Type in the Network Name: aps-hamilton.
In the option labeled Security: select WPA2 Enterprise.
Type in your Hamilton Network user name & password in the appropriate fields. This is the user ID and password you use to access your ESS or SSS folders. It is often the same as your e-mail ID and password.
Select Hamilton Secure in 802.1x.
Click Add.
If you have more than one network listed in your Preferred Networks, click and drag aps-hamilton to the top of the Preferred Networks list.
Click OK.
Click Apply.
Close System Preferences.
NOTE: If you are pre-configuring your laptop at home for the Hamilton wireless network please stop here, otherwise you can continue to step 13. When you arrive on campus turn on your computer and it will automatically attempt to connect to aps-hamilton (provided Airport is on). You should then be prompted to verify the security certificate for our secure network as shown below (starting with step 13). In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
If you are on campus, you should see a prompt to verify your Certificate. Please click on Show Certificate.
Check Always trust “acs-07.hamilton.edu”.
Click Continue.
Type your computer password if/when prompted. This is the password you normally enter when you first boot your computer.
You are now connected to the secure wireless network.
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
Mac OS 10.6 Snow Leopard
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
screenshot
In System Preferences click on Print & Fax.
screenshot
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
screenshot
The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
screenshot
Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
screenshot
Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
screenshot
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
screenshot
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
screenshot
Back to Top
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
screenshot
Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
screenshot
Click on SW Depot.
Click on OK.
screenshot
Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
screenshot
In the window that appears, enter your network username and password.
Click Connect.
screenshot
Click on Yes to install the PaperCut Client into your applications folder.
screenshot
Enter your network username and password.
Click OK.
screenshot
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
screenshot
From the Apple Menu, select System Preferences.
Click on Accounts.
screenshot
Click on Login Items.
screenshot
Click on the .
screenshot
Navigate to Applications then PCClient.
Click Add.
screenshot
Close the Accounts Window.
You are ready to print.
screenshot
Back to Top
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
screenshot
You’ll see the “cost” of your print job.
Click on Print.
screenshot
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
screenshot
If you want to see more details, click on Details…
screenshot
Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
screenshot
Back to Top
Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees
Mac OS 10.6 Snow Leopard
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Select IP tab the top and configure the following:
Protocol: Line Printer Daemon - LPD
Address: printx
Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A
Name: Same as Queue
Location: Leave blank.
Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list.
Once all of those settings are configured, Click Add.
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client.
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
Enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences.
Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Print Driver Installation for Mac OS X 10.4.x-10.8.x
Mac OS 10.6 Snow Leopard
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Secure Wireless - Mac OS 10.5 & 10.6
Mac OS 10.6 Snow Leopard
For Macintosh Laptops Only
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Configuration System Preferences
Click on the Apple menu icon in the upper-left corner of the screen and open System Preferences.
Click on the Network icon near the middle of the window.
Click on the button in the lower left of the screen and click on Set Service Order.
Click and drag AirPort to the top of the Service Order list. Click OK and then Apply.
In the left column, click on Airport.
Click on Advanced.
Select 802.1x in the menu row.
Click on the button in the bottom left corner and click Add User Profile to create a new profile. Name the profile Hamilton Secure.
In the box labeled User Name: type your network ID (this is the same as your e-mail name (without @hamilton.edu).
In the box labeled Password: type in your network password (this is usually the same as your e-mail password).
In the box labeled Authentication: check the box to enable PEAP and UNCHECK TTLS
In the box labeled Wireless Network: type aps-hamilton.
In the box labeled Security Type: select WPA2 Enterprise
5. Select TCP/IP in the menu row.
For Configure IPv6, select Off. Click OK and then Apply.
If AirPort is not already on, click the Turn AirPort On button.
Under Location, click on Automatic and select Edit Locations. NOTE: If your preference is locked (see the lock icon in the lower left corner), you must unlock it by clicking on it. The ID and password it requests are those that you enter when your first boot your computer.
Click the plus ( )to create a new location and call it Hamilton. Then click Done.
Under Location make sure it says Hamilton otherwise click the location and select Hamilton.
Click Advanced.
IMPORTANT NOTE: When using the location feature you will need to be mindful of your physical location. When you are at Hamilton College please use the location called Hamilton; otherwise, revert back to Automatic when physically off-campus with your laptop.
Select Airport in the menu row.
Click on the icon to add a new Preferred Network.
Type in the Network Name: aps-hamilton.
In the option labeled Security: select WPA2 Enterprise.
Type in your Hamilton Network user name & password in the appropriate fields. This is the user ID and password you use to access your ESS or SSS folders. It is often the same as your e-mail ID and password.
Select Hamilton Secure in 802.1x.
Click Add.
If you have more than one network listed in your Preferred Networks, click and drag aps-hamilton to the top of the Preferred Networks list.
Click OK.
Click Apply.
Close System Preferences.
NOTE: If you are pre-configuring your laptop at home for the Hamilton wireless network please stop here, otherwise you can continue to step 13. When you arrive on campus turn on your computer and it will automatically attempt to connect to aps-hamilton (provided Airport is on). You should then be prompted to verify the security certificate for our secure network as shown below (starting with step 13). In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
If you are on campus, you should see a prompt to verify your Certificate. Please click on Show Certificate.
Check Always trust “acs-07.hamilton.edu”.
Click Continue.
Type your computer password if/when prompted. This is the password you normally enter when you first boot your computer.
You are now connected to the secure wireless network.
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
Mac OS 10.7 Lion
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
screenshot
In System Preferences click on Print & Fax.
screenshot
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
screenshot
The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
screenshot
Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
screenshot
Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
screenshot
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
screenshot
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
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Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
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Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
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Click on SW Depot.
Click on OK.
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Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
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In the window that appears, enter your network username and password.
Click Connect.
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Click on Yes to install the PaperCut Client into your applications folder.
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Enter your network username and password.
Click OK.
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You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
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From the Apple Menu, select System Preferences.
Click on Accounts.
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Click on Login Items.
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Click on the .
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Navigate to Applications then PCClient.
Click Add.
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Close the Accounts Window.
You are ready to print.
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Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
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You’ll see the “cost” of your print job.
Click on Print.
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At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
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If you want to see more details, click on Details…
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Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Print Driver Installation for Mac OS X 10.4.x-10.8.x
Mac OS 10.7 Lion
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Secure Wireless Setup for Mac OS 10.7.X - 10.8.X
Mac OS 10.7 Lion
NOTE: If you are following these directions from an off-campus location, please go through these step-by-step instructions until you come to the STOP sign. You cannot complete the steps that follow it until you arrive on campus. When you do arrive, you may complete the final steps to connect to our secure wireless network. Please disregard the STOP sign if you are configuring your wireless connection on campus.
Click on the Apple icon in the upper-left-hand corner and select System Preferences.
Select the Network Control Panel.
Select Wi-Fi.
Select Edit Locations under the Location pull-down menu.
Click the Plus icon in the lower-left-hand corner.
Replace "Untitled" with Hamilton.
Click Done.
NOTE: When you are on campus, please use the "Hamilton" location; otherwise, select "Automatic" when you are off-campus with your laptop.
Select Join Other Network... under the Network Name pull-down menu.
Configure the Find and Join a Wi-Fi Network window in the following way:
Type aps-hamilton in the Network Name field.
Select WPA2 Enterprise in the Security pull-down menu.
Enter your Hamilton Username (e.g. ahamilto) and Password in the appropriate fields.
The Remember this network checkbox should be checked.
Click Join.
NOTE: If you are pre-configuring your laptop at home for the Hamilton wireless network, please click the Apply button and close System Preferences. If you are on campus, turn on your computer and continue at step 10. You should then be prompted to verify the security certificate for our secure network as shown below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
The Verify Certificate prompt will appear--click Continue.
A prompt will ask you to enter your password--type in your Computer Username and Password.
Click Update Settings.
Click Apply in the lower-right-hand corner of the Network Control Panel.
Exit System Preferences.
You are now connected to the secure wireless network.
Android Wireless Setup
Mobile Device
Droid X, Droid Pro & Droid 2
In order to connect to Hamilton secure wireless network using a second generation Droid please do the following.
Select Setting and then Wireless & networks
Turn on Wi-Fi if it currently off.
Select Wi-Fi settings.
Click Add Wi-Fi network and then enter the following in the network window.
In the box Network SSID: type in aps-hamilton
In Security: select 802.1x EAP
In EAP Method: PEAP
In the box labeled Identity: please enter your hamilton network user name
In the box labled Password: please enter your hamilton network password
Click Save
Select on the newly created network aps-hamilton and select Connect.
Please note that it may takes a few trys from the Smart Device to connect to the Hamilton wireless network. You will know that you are connected to the secure wireless when you see the wireless symbol in your status bar. It will also show up under your listed networks as aps-hamilton and will state that it is connected.
If you have problems connecting your Android to the secure wireless network, please stop by the Help Desk to recieve further assistance.
Backup and Restore Files on an iOS Device
Mobile Device
Making a Backup for your iOS device will copy all of your data. That copy will be safe in case anything happens to your device. If the data is somehow erased, you may then use the backup to restore it. There are two ways to create a backup: iTunes and iCloud. Although we recommend using iTunes, iCloud is just as reliable but may incur yearly fees (after surpassing the 5 GB of free space).
Backup and Restore Files through iTunes
Backup Files through iTunes
iTunes creates and updates backups for your iOS device when you sync with iTunes (this will be disabled if you have iCloud backup turned on). You may also manually backup your data whenever you'd like to. These 3 steps will help you manually backup your iOS device using iTunes:
Connect your device to a computer with the latest version of iTunes installed
Under Devices, select you iOS device
Right-click (or Control-click) the device and select Back Up
Restore Files through iTunes
To restore your data from a backup on iTunes, first connect your iOS device to the computer you normally sync to, and then follow one of these two methods:
Right-click (or Control-click) your iOS device from the Devices menu and choose Restore from Backup
If you have a new phone, you can connect to iTunes and it will automatically prompt you and ask whether you want to restore from your backup. If you accept, it will restore your data.
Backup and Restore Files through iCloud
Backup Files through iCloud
iCloud automatically backs up your iOS device’s most important data. (Note: Although this method is just as reliable as making a backup of your data through iTunes, we strongly recommend you use iTunes instead. iCloud only has 5 GB of free space. In order to use more than that, you must pay yearly fees.)
In order to use iCloud, you must enable Backup on your device, go to Settings > iCloud > Backup & Storage. iCloud will run daily as long as:
Your device is connected to the Internet over Wi-Fi.
Your device is connected to a power source.
Your device has the screen locked.
You can also manually backup your information whenever you want by choosing Back Up Now from Settings > iCloud > Storage & Backup.
Restore Files Through iCloud
When you are setting up a new iOS Device, or reseting a used iOS device, select Restore from iCloud Backup. It should appear when the screen with a cloud and an iOS device appears.
After your device restarts, your settings and accounts will be restored and the Backup will start downloading your purchased music, TV shows, apps, books, and other content. You may be prompted to enter passwords for any accounts enabled on your device. A progress bar will appear showing you the progress of your iOS device downloading all of your apps.
You may also reset and backup your own iPad manually. Go to Settings > iCloud > Storage & Backup. Start the setup assistant by erasing your device (by going to Settings > General > Reset > Erase All Content and Settings). Then follow the steps given above to restore your data through iCloud.
Configuring my Mobile Device for HillConnect E-mail
Mobile Device ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Create a High-Quality Videoconference
Mobile Device
Environment Optimization
Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties.
General Considerations
Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation.
Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them.
Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television."
Lighting
Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should:
Ensure your environment is well-lit--turn on as many lights as possible;
Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation;
A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation;
If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience;
Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see.
If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000.
Sound
Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of:
Echo/Feedback
A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology.
Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback.
Configuration
The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation.
Accessibility Issues
Hearing Aids/Lipreaders
All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation .
Location
Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider:
The ambient noise in their respective environments--loud environs equals bad conversations;
The people whom they might affect with the conversation--not everyone needs to be privy to the conversation;
The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Creating an Apple ID
Mobile Device
An Apple ID is a username and password that will allow you to connect to and use many of Apple's products, such as iTunes, iCloud, and many other apps. You can create your Apple ID on a computer or on your iPad.
Creating an Apple ID on the Computer
Creating an Apple ID through the computer is quicker and simpler. Just follow these steps:
Go to the Apple website (www.apple.com) and type in “My Apple ID” into the search bar.
Click the blue Create an Apple ID button.
Fill out the required personal information. Then check the box towards the bottom to agree to Apple's terms of service and click on Create Apple ID.
Now check the email account you provided for a verification email. Open the verification email and click on the Verify Now link. The link will take you to a secure page where you must enter your Apple ID and password to complete the verification.
Creating an Apple ID with iPad
If you clicked on Create a new Apple ID during Step 10 of the iPad set up, you may skip to Step 4 of Creating an Apple ID on the iPad. If you are creating an Apple ID after the set up, start on Step 1.
1. Select Settings on the Home Screen and then select Store.
2. Select Sign In (or Sign Out if another Apple ID is logged on).
3. A prompt should appear, select Create New Apple ID.
4. Click Store, then select the country. Select Done to confirm your selection and then click Next.
5. The iTunes Store Terms and Conditions will show up next. Select Agree at the bottom-right of the page. Select Agree again when the confirmation appears.
6. After agreeing to the Terms and Conditions, you will need to enter an some personal information. The email address you provide is your new Apple ID (which is what you use to login to the iTunes Store). We recommend to unsubscribe from the iTune's and Apple's email lists. Once all the information has been put in, click Next which is located after scrolling down through the entire New Account form. (Notice: If you are trying to create an account with an email address that is already in use for an Apple ID, you will receive a prompt that your email address is already an Apple ID. Just select Continue, then select Use Existing Account on the following screen.)
7. You are now required to enter your billing information. You will not be charged until you make a purchase. You are also not required to make a purchase. Once completed, select Next.
8. Now you must verify your email address. Select Done and check your email for a verification email from Apple. If you haven't set up your E-mail yet, visit the Configuring my Mobile Device for HillConnect E-mail page to learn how.
Once you have verified your email account, your Apple ID will be active and ready to use.
iPhone/iPod touch/iPad
Mobile Device
Configurating for Secure Wireless
version 2.x – 4.x
Click the Home button.
Click on Settings.
Click on Wi-Fi. Turn on Wi-Fi if off.
Click Other.
In Name type in aps-hamilton.
Click Security and select WPA2 Enterprise.
Click Other Network.
Enter the User’s name and Password to the secure network in Username and Password.
Click Join.
NOTE: If the computer doesn’t join to the secure wireless it is due to incorrect entry or it is retaining an old setting such as ap-hamilton. To remove ap-hamilton go to networks and “Forget this network” then try configuring again for secure wireless.
Secure Wireless Configuration
Mobile Device
Configuring your computer for a secure wireless connection:
Windows XP - Employee Hamilton-owned computers
Windows XP - Students and Employee personal computers (Home and Pro, not authenticated to the Windows domain)
Windows Vista
Windows 7
Macintosh OS 10.5.x and 10.6.x
Macintosh OS 10.7
Configuring your mobile device for a secure wireless connection:
No matter what cell phone carrier you plan on using please make sure the device has the following specifications.
3G data and voice capabilities.
Bluetooth support - allows you to connect a bluetooth head set while driving.
USB connectivity - allows you to charge your device and sync up data with your computer.
Wi-Fi enabled - allows you to connect at faster speeds than your cell phone carrier's data network
General Wirelesss Configuration Settings for Your Mobile Device
Use these settings to configure your mobile device to use Hamilton's secure wireless network.
SSID: aps-hamilton
Security: WPA2-Enterprise
Authentication: PEAP
Login: Use your Hamilton network Username and Password.
Device specific setup instructions:
Android
Blackberry - Please be aware that some Blackberry devices are not wi-fi capable
iTouch/iPhone
Windows Mobile
To configure your mobile device for e-mail and calendar access please click here.
Setting Up a New iPad
Mobile Device
Setting Up a New iPad
Setting up a new iPad is an easy process. The following document is to assist you through the process and clear up any confusions while setting up your new iPad.
You can connect your iPad to the computer, but note that this is not necessary for the set up. The new version of iOS, which is the operating system your hardware runs on, allows for the iPad to be set up without having to be connected to a computer. Although, in order to sync music, video, or apps from iTunes, the iPad will have to be connected to the computer. Here are the steps to follow for setting up your new iPad.
1. Turn on the iPad by pressing the power button located at the top right of the iPad. Hold the button until the apple logo appears on the screen.
2. Once the iPad welcome screen appears, slide the button at the bottom to unlock the screen.
3. Select a language for your iPad. Once this has been done, press the blue arrow button at the top right corner.
4. Select your country. Once this has been done, press the blue Next button.
5. Now it is up to you to decide whether or not to enable Location Services. This feature allows for your applications and websites to use information from cellular, and GPS networks to determine your approximate location. You can always disable or enable this feature at any time. Select an option, and then click the blue Next button to continue.
6. Now you can connect your iPad to a wireless network. In order to connect to Hamilton's wireless network, you must first select Other....
7. In the Name box, type in aps-hamilton. And then click on the None at the end of the Security box below the Name box.
8. Select WPA2 Enterprise as the security. Then go back by pressing Other Network.
9. Input your Hamilton username and password in order to access Hamilton's wireless network.
10. Your iPad will warn you about accessing a network, but Hamilton's wireless network is secure and safe to use. Select Accept to accept the warning and verify the client authenticity. Then select the blue Next button at the top right corner.
11. You can now choose how you want to continue setting your iPad. This guide will show you how to Set Up as New iPad. If you are restoring from iCloud or iTunes, click here.
9. This step involves an Apple ID. An Apple ID gives you access to the iCloud application, the App Store, the iTunes Store, and more. You can sign in by entering your Apple ID, or you can create a free Apple ID. If you need more help on creating an Apple ID, visit our Creating an Apple ID page. You can also skip this step.
10. Click Agree to accept the terms and conditions, as shown below. Your iPad will connect to Apple's servers. This might take a couple of minutes.
11. iCloud is an application that provides file storage, the ability to keep all of your iOS devices and computers connected, and other extra services. It is free to use (under certain circumstances). We do not recommend using iCloud. iCloud only gives users 5 GB of free space before they begin to charge yearly fees for extra space. So for the purposes of Hamilton's recommended setup, select Don't Use iCloud. You can reverse this and setup iCloud at any time if you so choose.
12. It is recommended that you backup your iPad. In case you ever have to reset it, you may use the backup to restore all of your apps, files, and settings. You can store your backup on the iCloud server, but it is recommended that you back up it up on your local computer via iTunes. If you need any help with backing up your data, please visit our Backup and Restore Files on an iOS Device page. Select an option and click the Next button.
13. The Dictation feature is a useful tool on the iPad. Enabling it will allow you to speak to your iPad and have your words transcribed. We recommend enabling this feature.
15. You can choose to help Apple find and fix small bugs and errors in iOS. We recommend choosing Automatically Send. Select an option and click the Next button.
16. It is recommended that you register your iPad with Apple for warranty purposes. Apple will know that you own this particular iPad and you can get it repaired if something happens. Select an option and click the Next button.
17. Finally, select Start Using iPad to finalize the setup.
18. Your iPad's home screen should appear and your set up is complete.
Now that your setup is complete, be sure that your iPad has a form of backup so that you do not lose all of your data. To learn more on backing up your iPad, see the Backup and Restore Files on an iOS Device page. We also recommend that you create a passcode to keep your data secure. To learn more on setting up a passcode for your iPad, see the Setting up a Passcode for an iPad page.
Setting Up a Passcode for an iPad
Mobile Device
1. From the Home Screen, select Settings. Then, select General. Now open Passcode Lock in the center box of options.
2. Select Turn Passcode On to display the settings for creating a passcode. Notice the several options beneath the first option are grayed-out. This indicates you can only adjust them after creating the passcode.
3. Create a four-digit passcode. Make sure that you won’t easily forget it, but also make sure that it is hard for others to figure out.
4. Re-enter the passcode. Be careful not to make any mistakes. This is just to make sure that you are sure of your own passcode.
5. Once the passcode has been entered, it is now in effect. Below are some options that you may now be able to customize:
Turn Passcode Off: Removes the passcode. Must enter the passcode first in able to enable this option.
Change Passcode: First, you must enter your current passcode, then you can change it to the desired new passcode.
Require Passcode: You can adjust how long your iPad must remain unlocked before requiring to enter the passcode again.
Picture Frame: Selecting On will activate the iPad’s virtual picture frame.
Erase Data: Selecting On will erase all data stored on your iPad after ten unsuccessful passcode entries.
Policies - Perimeter Firewall
Network
Adopted November 2003
Information Technology Services at Hamilton College operates a Perimeter Firewall between the Internet and the College network to establish a secure environment for the College's computer and network resources. The Perimeter Firewall is a key component of the Hamilton network security architecture. This Perimeter Firewall Policy governs how the Perimeter firewall will filter Internet traffic to mitigate the risks and losses associated with security threats to the Hamilton network and information systems.
This policy is designed to protect college computers (student and employee computers) from hacking and virus attacks by restricting access to computers on the Hamilton campus from people who are off-campus. Every computer on the Hamilton network still must be secured and virus protected to be protected against other computers on the internal network.
Introduction
Among Hamilton's information technology priorities is the maintenance of a safe and secure computing environment. Historically, the risk of malicious packets making it into the College network has been relatively high. The assets at risk from targeted attacks against the network include data/information, software and hardware services, including access to the Internet and access to central servers are also at risk. Often, the data that is stored on such servers are the true targets of attackers.
The College's Perimeter Firewall must allow access to protected resources from authorized users located outside the firewall (users on the Internet). An increasing number of users work at home or while traveling. Research collaborators may also need to enter the Hamilton network from remote hosts. While this method does protect against many intrusions, it is not bullet proof. When a violation is suspected, the firewall architecture has logging capabilities to provide forensic information.
Information Technology Services (ITS) designed the Perimeter Firewall Policy to effectively enable the security control mechanisms found within the Perimeter Firewall. Consistent with all College information technology policies, the Perimeter Firewall Policy adheres to the College's General Policies on the Use of Information Technology.
A Perimeter Firewall is the first line of protection in the campus network. Similar to most modern hotels, one can enter and walk around many areas of the hotel such as the lobby unrestricted; however, to access a particular resource, such as a hotel room, one needs a key. In addition to the perimeter firewall which ITS will be maintaining, individuals and departmental system administrators are advised to make their desktop and server systems as secure as possible through a "deny everything, permit on exception" firewall or system configuration approach. System administrators are encouraged to weigh the merit of placing firewall software on departmental servers and desktop machines. Host firewalls can block port scanners, protect against known exploits, log suspicious events and evaluate configurations.
Responsibilities
The Network and Telecommunications Team of ITS is responsible for implementing and maintaining the College network perimeter firewall. Therefore, ITS is also responsible for activities relating to this policy. Responsibility for information systems security on a day-to-day basis is every employee's responsibility. Specific guidance and direction for information systems security is the responsibility of ITS.
Policy for Perimeter Firewall
The Perimeter Firewall permits the following for outbound and inbound Internet traffic:
Outbound - Allow ALL Internet traffic to hosts and services outside of the College with the exception of known security vulnerabilities (see below). This allows anyone connected to the Hamilton Network to utilize all services on the Internet with the exception of known vulnerabilities.
Inbound - Only specific services which support the College mission will be allowed to be accessed from the Internet.
The chart below identifies the most common services used for Internet communications within the Hamilton environment. The following is a limited explanation for each column:
Server Functions and Services - This a listing of the most common Internet services used on the College file servers to support the mission and business of the College.
Hamilton Network to Internet - All traffic originating from a College computer to an external host has no firewall policies applied except for known security vulnerabilities which are described in the chart below.
Internet to Hamilton Network - All traffic originating from a computer on the Internet (somewhere off-campus) to a computer on the Hamilton network is only allowed into the following systems.
Hamilton Network to the Internet:
Services which are NOT allowed
Internet to Hamilton Network:
Services which ARE allowed
All Microsoft Networking Protocols
Network Monitoring Protocols
UNIX File System Protocols
Virus Related Protocols
Spyware Related Protocols
(MarketScore Spyware)
Hamilton E-mail Server
Hamilton Web Server
Blackboard
SSS (FTP Only)
Software (FTP Only)
WebAdvisor
Citrix Statistics Applications
Library Catalog and Databases
ListServ Mailing Lists
Remote Desktop to Any OSX and Windows XP System
Other Departmental Servers
Operational Procedures
Faculty, staff, and students may request access from the Internet for a service inside Hamilton for a new or existing server. These requests must be submitted in writing and need to include a rationale for the request by submitting the Firewall Service Security Policy Modification Form. It is recommended that faculty, staff, and students submit the request through the ITS Help Desk.
The Network and Telecommunications Services Team and Vice President for Information Technology will evaluate the risk of opening the firewall to accommodate requests. Where the risk is acceptable, granting of requests will be dependent on network infrastructure limitations and the availability of required resources to implement the request. If the risk associated with a given request is deemed objectionable, then an explanation of the associated risks will be provided to the original requestor and alternative solutions will be explored.
If during the implementation it is determined that the original request does not provide the functionality to meet the unit's business need, then the Network and Telecommunications Services Team will, on a short-term basis, provide open access through the firewall. Subsequently, long-term, the Network and Telecommunications Services Team will work with the requestor to determine exactly what ports are needed to meet the unit's business needs.
Certain mission-critical functions require outside vendors and other entities to have secured and limited access to departmental network resources from the Internet to Hamilton. This access needs to be approved by either a director or department chair and then coordinated through Network and Telecommunications Services Team by submission of the Firewall Service Security Policy Modification Form.
If the original requestor considers the solution to be unsatisfactory, the request may be appealed to the Vice President for Information Technology.
Turn around time for a request of common services listed will be approximately 2 business days from the receipt of the Modification Form. Common Services include:
FTP
Telnet/SSH
SMTP
HTTP/HTTPS
Turn around time of a request for any other service will be no more than 5-10 business days. This additional time is needed to investigate any risk associated to the College.
Secure Wireless Configuration
Network
Configuring your computer for a secure wireless connection:
Windows XP - Employee Hamilton-owned computers
Windows XP - Students and Employee personal computers (Home and Pro, not authenticated to the Windows domain)
Windows Vista
Windows 7
Macintosh OS 10.5.x and 10.6.x
Macintosh OS 10.7
Configuring your mobile device for a secure wireless connection:
No matter what cell phone carrier you plan on using please make sure the device has the following specifications.
3G data and voice capabilities.
Bluetooth support - allows you to connect a bluetooth head set while driving.
USB connectivity - allows you to charge your device and sync up data with your computer.
Wi-Fi enabled - allows you to connect at faster speeds than your cell phone carrier's data network
General Wirelesss Configuration Settings for Your Mobile Device
Use these settings to configure your mobile device to use Hamilton's secure wireless network.
SSID: aps-hamilton
Security: WPA2-Enterprise
Authentication: PEAP
Login: Use your Hamilton network Username and Password.
Device specific setup instructions:
Android
Blackberry - Please be aware that some Blackberry devices are not wi-fi capable
iTouch/iPhone
Windows Mobile
To configure your mobile device for e-mail and calendar access please click here.
Understanding Hamilton's Web Space
Network
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
ITS & IC Lab Printer Installation for Mac OS X 10.4.x
PaperCut
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x
NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
Installing the Printer
If your computer is running 10.4.x, close the About This Mac window and proceed as follows:
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Hold down the option key and click on More Printers.
Select Advanced from the top drop-down menu. Configure the following:
Device: Windows Printer via SAMBA
Device Name: Select a printer name from the list below.
Device URL: smb://username:password@printx/printername
Printer Model: In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add.
The printer will be added and appear in your list of printers. You now need to configure the installable options. Highlight the printer you just added and click on Printer Setup…
You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes.
The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
In the window that appears, enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences. Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
PaperCut
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
screenshot
In System Preferences click on Print & Fax.
screenshot
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
screenshot
The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
screenshot
Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
screenshot
Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
screenshot
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
screenshot
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
screenshot
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Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
screenshot
Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
screenshot
Click on SW Depot.
Click on OK.
screenshot
Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
screenshot
In the window that appears, enter your network username and password.
Click Connect.
screenshot
Click on Yes to install the PaperCut Client into your applications folder.
screenshot
Enter your network username and password.
Click OK.
screenshot
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
screenshot
From the Apple Menu, select System Preferences.
Click on Accounts.
screenshot
Click on Login Items.
screenshot
Click on the .
screenshot
Navigate to Applications then PCClient.
Click Add.
screenshot
Close the Accounts Window.
You are ready to print.
screenshot
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Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
screenshot
You’ll see the “cost” of your print job.
Click on Print.
screenshot
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
screenshot
If you want to see more details, click on Details…
screenshot
Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
screenshot
Back to Top
Network Printer Installation for Windows 7
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Press the <WINDOWS KEY> < R> to invoke the Run command window.
Next to Open, enter \\printx. Click OK.
Enter your network username and password. Click OK.
Close the printer window that appears.
Click on your Windows Start button.
Click on Devices and Printers, then click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Type \\printx followed by the name of the network printer as shown. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A)
Click on Next.
The Windows Printer Installation window will appear indicating progress.
If you see the Do you trust this printer? Window, click on Install driver.
You will see the Windows Printer Installation window again showing the progress of copying files.
Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish.
The printer will be added as the default printer. If you are using CITRIX, you’ll need this to be the case. Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer.
Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Network Printer Installation for Windows Vista
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Click on your Windows Start button and open the control panel.
Depending on your view:
Click on the Printers icon OR
Click under Hardware and Sound, click on Printer.
Click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown. Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next.
Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent).
In the Printers window that appears, click on Install driver.
The Add Printer window will appear indicating the successful addition of the printer.
If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer. Note: If you are using CITRIX, you’ll need to check this box.
Click on Next.
Click on Finish. Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Network Printer Installation for Windows XP
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
XP Home Edition
Click on your Windows Start button.
Click on Control Panel
Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes.
XP Professional Edition
After clicking on Start, click on Printers and Faxes.
Follow the steps below for both editions:
Click on the link to Add a printer.
Click on Next in the Welcome to the Add Printer Wizard window.
Click on Next to add a network printer.
Type the name of the network printer. Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A).
Click on Next.
If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login. Please be sure to precede your user ID with hamilton-s\ as shown. The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always). If neither password works for you, please go to the following address for instructions on how to change your SSS password.
https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
Click on OK after entering your password.
Click on Yes in the Connect to Printer window.
If you are using CITRIX, you should select Yes to make this your default printer. Otherwise, you should select No. Note that if you have no printer installed, the network printer will be set to Yes automatically.
Then, click on Next.
Click on Finish.
You should now see the printer listed in your Printers and Faxes window. NOTE: If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on the Start button and select Run.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password.
Double-click on the PaperCut Windows Installer
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Select IP tab the top and configure the following:
Protocol: Line Printer Daemon - LPD
Address: printx
Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A
Name: Same as Queue
Location: Leave blank.
Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list.
Once all of those settings are configured, Click Add.
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client.
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
Enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences.
Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Printing at Hamilton College
PaperCut
Printing from your own personal computer
Windows Instructions
Macintosh Instructions
Frequently Asked Questions
Background History
PaperCut™ Print Management, Fall 2010
In the fall 2010, Hamilton implemented a system called Papercut™ for managing laser printing on campus. This builds on a pilot project done last year (see below for the three year history of this project that was initiated by the faculty Committee on Information Technology). The ultimate goal of this project is to save institutional resources (by reducing Hamilton’s carbon footprint, saving trees and reducing energy consumption) without adversely affecting the academic program.
Using Papercut, students are assigned a quota limit for free printing ranging from approximately 850/sides/semester for first year students to 2000/sides/semester for seniors.
For the fall 2010 we will be trying out all the elements of the system. Students will not be charged if they go over their quota. At the end of the semester we will study the data for students who exceed their quotas to determine if adjustments need to be made based on their academic programs. The system should be fully operational for the start of spring 2011 semester.
Students will be alerted when they approach their quota and will be allowed an overdraft of $2.00 before having to add additional money to their account. Individuals who go beyond their quota will obtain a “top-up” card at the circulation desk in the Burke Library (at no cost during this semester). The cost of printing has been adjusted so that a two-sided black and white page costs 7 cents.
Quotas will be restarted at the beginning of a semester. The data for each semester will enable us to fine-tune the quota system for the following semester. Procedures are being worked out to allow student organizations to print for their organization purposes without deducting from a student’s quota.
The Papercut system went live on September 7. Answers to some frequently asked questions appear below.
Printing from your own personal computer
Windows Instructions
Can be done in one of two ways:
"Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Windows XP
Windows Vista
Window 7
Macintosh Instructions
Can be done in one of two ways:
"Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details.
Install the print driver, a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Print Driver Installation for Mac OSX
10.5.x & 10.6.x - OSX - Employees
10.5.x, 10.6.x, 10.7.x - OSX
10.4 - OSX
10.3 - OSX (Please contact the Help Desk at x4181 for assistance.)
Frequently Asked Questions
What are the quotas for the first semester?
Seniors - $70 (approximately 2000/sides/semester)
Juniors - $50
Sophomores - $45
First year students - $30 (approximately 850/sides/semester)
What are the printing costs that will be deducted from the print quotas?
Black and white printing will cost 5 cents for single-sided printing
Black and white printing will cost 7 cents for 2-sided duplex printing (a discount of 30%)
Color printing will cost .20/side.
How can I get a refund when I experience a printing problem?
If there is a problem with your printout (e.g., paper jam, low print quality) you can request a refund by logging into your Papercut account details page, and using the Request Refund option for the print job that failed. Once submitted, the system triggers an e-mail that will alert us that a refund has been requested to which we can approve or deny.
What if I go over quota?
To assist you in managing your Papercut quota, you will receive a low balance notification when your balance reaches $5.00. You are also allowed an overdraft limit of $2.00. Once you reach the overdraft limit you will have to add to your quota in order to print.
The quota is based on data collected in the Spring 2010 semester and from peer institutions and should be sufficient for all printing supporting the academic program. It takes into consideration all varieties of courses. Quotas will be restarted between semesters. The data for each semester will enable us to fine tune the quota system for the following semester. Individuals who go beyond their quota can add credit from their Hill Card by logging into their Papercut account details page.
How can I print for my student organization?
Student organizations approved through the Office of Student Activities will be allowed to print for their organization only (no personal use) using their organization's account.
When will the quota system go live?
The quota system went live on Tuesday, September 7, 2010 at 8 a.m.
Background History
In 2008-2009, the faculty Committee on Information Technology recommended that we investigate systems for managing printing on campus to help reduce perceived paper waste (save trees), reduce Hamilton’s carbon footprint and reduce energy consumption. A task force was set up including faculty, representatives of the library, ITS and students to evaluate alternatives. In the summer of 2009 Papercut™ was selected and a pilot use of the product was conducted during the spring 2010 semester in all the ITS computer labs. The purpose was to gather data on usage and to test out the user interface.
At the same time we surveyed our peer institutions about the quota systems they used. We set the initial quotas based on the 90th percentile of usage in spring 2010. That is, 90% o the students in each class year would be able to do all the printing without exceeding the quota. This was the methodology used by most of our peers and it turns out that Hamilton’s quotas are higher than those of our peers.
Most academic departments also asked us to restrict access to their department printers to only faculty and staff in the departments. This was also implemented using Papercut.
Understanding Hamilton's Web Space
Personal Web Space
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Policies - Indemnification of Hamilton College
Policy
Users agree, in consideration of access to the College's computing, networking and media services, to indemnify, defend, and hold harmless the College for any suits, claims, losses, expenses or damages, including, but not limited to, the user's access to or use of the College's computing, networking, and media services and facilities.
Noncompliance and Sanctions
Information Technology Services may suspend or terminate all computing privileges of any individuals without notice who engage in improper computing activities. Serious cases, as determined by the Vice President for Information Technology, Hamilton College, will be referred to the appropriate officer of the college for disciplinary action. Such disciplinary action may include the suspension, expulsion, or termination of the offending individual, as appropriate and as determined at the sole discretion of Hamilton College. Where violation of state and federal law is involved, cases will be referred to the proper legal authorities for action. The following serves to provide examples of violations of computing or computing facility policies at Hamilton College. The list of violations includes, but is not limited to:
Malicious misuse. Examples - using IDs or passwords assigned to others, disrupting the network, destroying information, removing software from public computers, spreading viruses, sending e-mail that threatens or harasses other people (a Class A misdemeanor under New York State law), invading the privacy of others, and subscribing others to mailing lists or providing the e-mail addresses of others to bulk mailers without their approval.
Unacceptable use of software and hardware. Examples - knowingly or carelessly running or installing unlicensed software on any computer system or network; giving another user a program intended to damage the system; running or installing any program that places an excessive load on a computer system or network, or compromises the security of the systems or network; violating terms of applicable software licensing agreements, including copying or reproducing any licensed software; or violating copyright laws and their fair use provisions through inappropriate reproduction or dissemination of copyrighted text, images, or other materials; using imaging equipment to duplicate, alter and subsequently reproduce official documents.
Inappropriate access. Examples - unauthorized use of a computer account; providing misleading information in order to obtain access to computing facilities; using the campus network to gain unauthorized access to any computer system; connecting unauthorized equipment to the campus network; unauthorized attempts to circumvent data protection schemes to uncover security loopholes (including creating and/or running programs that are designed to identify security loopholes and/or decrypt intentionally secure data); knowingly or carelessly performing an act that will interfere with the normal operation of computers, terminals, peripherals, or networks; deliberately wasting or overloading computing resources, such as printing too many copies of a document; or other activities.
Inappropriate use of electronic mail and Internet access. E-mail communications are subject to statements of conduct as published in the Student, Faculty, Administrator, Staff, and Maintenance and Operations Handbooks, as well as all applicable federal and state laws. In addition, other activities that threaten the integrity of the system or harm individual users are not allowed. These include, but are not limited to initiating or propagating electronic chain letters; inappropriate mass mailing including multiple mailings to newsgroups, mailing lists, or individuals, forging the identity of a user or machine in an electronic communication or sending anonymous e-mail; using another person's e-mail account or identity to send e-mail messages; attempting to monitor or tamper with another user's electronic communications; reading, copying, changing, or deleting another user's files or software without the explicit agreement of the owner; or using e-mail or personal web page advertising to solicit or proselytize others for commercial ventures, religious or political causes, or for personal gain.
Policies - Perimeter Firewall
Policy
Adopted November 2003
Information Technology Services at Hamilton College operates a Perimeter Firewall between the Internet and the College network to establish a secure environment for the College's computer and network resources. The Perimeter Firewall is a key component of the Hamilton network security architecture. This Perimeter Firewall Policy governs how the Perimeter firewall will filter Internet traffic to mitigate the risks and losses associated with security threats to the Hamilton network and information systems.
This policy is designed to protect college computers (student and employee computers) from hacking and virus attacks by restricting access to computers on the Hamilton campus from people who are off-campus. Every computer on the Hamilton network still must be secured and virus protected to be protected against other computers on the internal network.
Introduction
Among Hamilton's information technology priorities is the maintenance of a safe and secure computing environment. Historically, the risk of malicious packets making it into the College network has been relatively high. The assets at risk from targeted attacks against the network include data/information, software and hardware services, including access to the Internet and access to central servers are also at risk. Often, the data that is stored on such servers are the true targets of attackers.
The College's Perimeter Firewall must allow access to protected resources from authorized users located outside the firewall (users on the Internet). An increasing number of users work at home or while traveling. Research collaborators may also need to enter the Hamilton network from remote hosts. While this method does protect against many intrusions, it is not bullet proof. When a violation is suspected, the firewall architecture has logging capabilities to provide forensic information.
Information Technology Services (ITS) designed the Perimeter Firewall Policy to effectively enable the security control mechanisms found within the Perimeter Firewall. Consistent with all College information technology policies, the Perimeter Firewall Policy adheres to the College's General Policies on the Use of Information Technology.
A Perimeter Firewall is the first line of protection in the campus network. Similar to most modern hotels, one can enter and walk around many areas of the hotel such as the lobby unrestricted; however, to access a particular resource, such as a hotel room, one needs a key. In addition to the perimeter firewall which ITS will be maintaining, individuals and departmental system administrators are advised to make their desktop and server systems as secure as possible through a "deny everything, permit on exception" firewall or system configuration approach. System administrators are encouraged to weigh the merit of placing firewall software on departmental servers and desktop machines. Host firewalls can block port scanners, protect against known exploits, log suspicious events and evaluate configurations.
Responsibilities
The Network and Telecommunications Team of ITS is responsible for implementing and maintaining the College network perimeter firewall. Therefore, ITS is also responsible for activities relating to this policy. Responsibility for information systems security on a day-to-day basis is every employee's responsibility. Specific guidance and direction for information systems security is the responsibility of ITS.
Policy for Perimeter Firewall
The Perimeter Firewall permits the following for outbound and inbound Internet traffic:
Outbound - Allow ALL Internet traffic to hosts and services outside of the College with the exception of known security vulnerabilities (see below). This allows anyone connected to the Hamilton Network to utilize all services on the Internet with the exception of known vulnerabilities.
Inbound - Only specific services which support the College mission will be allowed to be accessed from the Internet.
The chart below identifies the most common services used for Internet communications within the Hamilton environment. The following is a limited explanation for each column:
Server Functions and Services - This a listing of the most common Internet services used on the College file servers to support the mission and business of the College.
Hamilton Network to Internet - All traffic originating from a College computer to an external host has no firewall policies applied except for known security vulnerabilities which are described in the chart below.
Internet to Hamilton Network - All traffic originating from a computer on the Internet (somewhere off-campus) to a computer on the Hamilton network is only allowed into the following systems.
Hamilton Network to the Internet:
Services which are NOT allowed
Internet to Hamilton Network:
Services which ARE allowed
All Microsoft Networking Protocols
Network Monitoring Protocols
UNIX File System Protocols
Virus Related Protocols
Spyware Related Protocols
(MarketScore Spyware)
Hamilton E-mail Server
Hamilton Web Server
Blackboard
SSS (FTP Only)
Software (FTP Only)
WebAdvisor
Citrix Statistics Applications
Library Catalog and Databases
ListServ Mailing Lists
Remote Desktop to Any OSX and Windows XP System
Other Departmental Servers
Operational Procedures
Faculty, staff, and students may request access from the Internet for a service inside Hamilton for a new or existing server. These requests must be submitted in writing and need to include a rationale for the request by submitting the Firewall Service Security Policy Modification Form. It is recommended that faculty, staff, and students submit the request through the ITS Help Desk.
The Network and Telecommunications Services Team and Vice President for Information Technology will evaluate the risk of opening the firewall to accommodate requests. Where the risk is acceptable, granting of requests will be dependent on network infrastructure limitations and the availability of required resources to implement the request. If the risk associated with a given request is deemed objectionable, then an explanation of the associated risks will be provided to the original requestor and alternative solutions will be explored.
If during the implementation it is determined that the original request does not provide the functionality to meet the unit's business need, then the Network and Telecommunications Services Team will, on a short-term basis, provide open access through the firewall. Subsequently, long-term, the Network and Telecommunications Services Team will work with the requestor to determine exactly what ports are needed to meet the unit's business needs.
Certain mission-critical functions require outside vendors and other entities to have secured and limited access to departmental network resources from the Internet to Hamilton. This access needs to be approved by either a director or department chair and then coordinated through Network and Telecommunications Services Team by submission of the Firewall Service Security Policy Modification Form.
If the original requestor considers the solution to be unsatisfactory, the request may be appealed to the Vice President for Information Technology.
Turn around time for a request of common services listed will be approximately 2 business days from the receipt of the Modification Form. Common Services include:
FTP
Telnet/SSH
SMTP
HTTP/HTTPS
Turn around time of a request for any other service will be no more than 5-10 business days. This additional time is needed to investigate any risk associated to the College.
Policies - Responsible Use of Networks and Computer Facilities
Policy
Hamilton College is a private institution fully committed to the ideals of academic freedom, freedom of expression, and cultural diversity. At the same time, inappropriate behavior and malicious misuse of computing resources that in any way degrades the College equipment and services or violates the rights of others in the community is strictly prohibited. Personal use of these systems for other than work-related matters should be minimal and limited so that it does not incur additional cost to the College, does not prevent the employee from attending to and completing work effectively and efficiently, and does not preclude others with work-related needs from using the resources, including the shared campus and Internet bandwidth.
Individual Responsibility
While ITS is responsible for monitoring the use of computer systems, it is also the responsibility of all individuals in the Hamilton community to urge their peers and colleagues to use the network and systems appropriately. This is the only way that the integrity and availability of the network and systems can be ensured for everyone. Each member of the community is responsible for using only those accounts or computers for which he or she has authorization and is responsible for protecting all passwords. Individual responsibility includes respecting the rights of other users. Individuals are urged to report unauthorized use of computers, networks, or other ITS facilities on campus by calling the ITS e-mail administrator or notifying the Vice President for Information Technology.
Institutional Privileges
Hamilton College reserves the right to allocate resources in different ways in order to achieve maximum usage. To accomplish this, the system administrators may suspend or terminate privileges of individuals without notice if malicious misuse or use inconsistent with this policy, any other College policy, or applicable law is discovered. Privileges may also be suspended, without notice, to meet time-dependent, critical operational needs. System administrators may also limit the number of messages or files that each user has in order to keep the system functioning.
Legal Compliance
All existing federal and state laws and College regulations and policies apply to the use of computing resources and all users of such resources are required to be in compliance with all laws, regulations and policies at all times. This includes not only those laws and regulations that are specific to computers and networks, but also those that apply generally to personal conduct. As such, any of these resources may be subject to review by designated College personnel in accordance with College policies.
Policies - Wireless Networking
Policy
Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed.
The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue.
What is the Hamilton Wireless Network?
A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications.
Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed.
Where can I use Wireless Networking?
ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007.
How much does it cost?
You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale. Other electronic stores also sell wireless network adapters.
What wireless adapters are supported?
You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.
What things are prohibited?
Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.
Can I get help setting this up?
Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181.
Policies
All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document.
Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each.
Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website.
Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers.
ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus.
In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
Printer
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
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In System Preferences click on Print & Fax.
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In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
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The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
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Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
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Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
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You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
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The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
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Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
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Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
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Click on SW Depot.
Click on OK.
screenshot
Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
screenshot
In the window that appears, enter your network username and password.
Click Connect.
screenshot
Click on Yes to install the PaperCut Client into your applications folder.
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Enter your network username and password.
Click OK.
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You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
screenshot
From the Apple Menu, select System Preferences.
Click on Accounts.
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Click on Login Items.
screenshot
Click on the .
screenshot
Navigate to Applications then PCClient.
Click Add.
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Close the Accounts Window.
You are ready to print.
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Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
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You’ll see the “cost” of your print job.
Click on Print.
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At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
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If you want to see more details, click on Details…
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Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Print Driver Installation for Mac OS X 10.4.x-10.8.x
Printer
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
ITS & IC Lab Printer Installation for Mac OS X 10.4.x
Printing
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x
NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
Installing the Printer
If your computer is running 10.4.x, close the About This Mac window and proceed as follows:
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Hold down the option key and click on More Printers.
Select Advanced from the top drop-down menu. Configure the following:
Device: Windows Printer via SAMBA
Device Name: Select a printer name from the list below.
Device URL: smb://username:password@printx/printername
Printer Model: In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add.
The printer will be added and appear in your list of printers. You now need to configure the installable options. Highlight the printer you just added and click on Printer Setup…
You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes.
The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
In the window that appears, enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences. Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
Printing
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
screenshot
In System Preferences click on Print & Fax.
screenshot
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
screenshot
The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
screenshot
Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
screenshot
Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
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You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
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The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
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Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
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Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
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Click on SW Depot.
Click on OK.
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Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
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In the window that appears, enter your network username and password.
Click Connect.
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Click on Yes to install the PaperCut Client into your applications folder.
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Enter your network username and password.
Click OK.
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You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
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From the Apple Menu, select System Preferences.
Click on Accounts.
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Click on Login Items.
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Click on the .
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Navigate to Applications then PCClient.
Click Add.
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Close the Accounts Window.
You are ready to print.
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Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
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You’ll see the “cost” of your print job.
Click on Print.
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At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
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If you want to see more details, click on Details…
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Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Network Printer Installation for Windows 7
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Press the <WINDOWS KEY> < R> to invoke the Run command window.
Next to Open, enter \\printx. Click OK.
Enter your network username and password. Click OK.
Close the printer window that appears.
Click on your Windows Start button.
Click on Devices and Printers, then click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Type \\printx followed by the name of the network printer as shown. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A)
Click on Next.
The Windows Printer Installation window will appear indicating progress.
If you see the Do you trust this printer? Window, click on Install driver.
You will see the Windows Printer Installation window again showing the progress of copying files.
Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish.
The printer will be added as the default printer. If you are using CITRIX, you’ll need this to be the case. Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer.
Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Network Printer Installation for Windows Vista
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Click on your Windows Start button and open the control panel.
Depending on your view:
Click on the Printers icon OR
Click under Hardware and Sound, click on Printer.
Click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown. Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next.
Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent).
In the Printers window that appears, click on Install driver.
The Add Printer window will appear indicating the successful addition of the printer.
If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer. Note: If you are using CITRIX, you’ll need to check this box.
Click on Next.
Click on Finish. Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Network Printer Installation for Windows XP
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
XP Home Edition
Click on your Windows Start button.
Click on Control Panel
Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes.
XP Professional Edition
After clicking on Start, click on Printers and Faxes.
Follow the steps below for both editions:
Click on the link to Add a printer.
Click on Next in the Welcome to the Add Printer Wizard window.
Click on Next to add a network printer.
Type the name of the network printer. Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A).
Click on Next.
If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login. Please be sure to precede your user ID with hamilton-s\ as shown. The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always). If neither password works for you, please go to the following address for instructions on how to change your SSS password.
https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
Click on OK after entering your password.
Click on Yes in the Connect to Printer window.
If you are using CITRIX, you should select Yes to make this your default printer. Otherwise, you should select No. Note that if you have no printer installed, the network printer will be set to Yes automatically.
Then, click on Next.
Click on Finish.
You should now see the printer listed in your Printers and Faxes window. NOTE: If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on the Start button and select Run.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password.
Double-click on the PaperCut Windows Installer
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Network Printer Installation on Mac OS X 10.5.x-10.7.x for Employees
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.6.x. To verify that you are running Mac OS X 10.5.x – 10.6.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.6.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
If your computer is running 10.5.x – 10.6.x, close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Select IP tab the top and configure the following:
Protocol: Line Printer Daemon - LPD
Address: printx
Queue: Add Printer Name – The printer name is comprised building name, room number and number of printers in the room (listed alphabetically.) e.g. KJ-217-A
Name: Same as Queue
Location: Leave blank.
Print Using: This should automatically select the correct printer model for your printer. If it does not, Select Select a driver to use… from the drop-down list beside Print Using and then the appropriate model from the next list.
Once all of those settings are configured, Click Add.
You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
The PaperCut client should be already installed on your Hamilton barcoded computer. However, if you need to reinstall the PaperCut Client on your Hamilton computer please continue, otherwise go to page 8 to Using the PaperCut Client.
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
Enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences.
Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Print Driver Installation for Mac OS X 10.4.x-10.8.x
Printing
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Printing at Hamilton College
Printing
Printing from your own personal computer
Windows Instructions
Macintosh Instructions
Frequently Asked Questions
Background History
PaperCut™ Print Management, Fall 2010
In the fall 2010, Hamilton implemented a system called Papercut™ for managing laser printing on campus. This builds on a pilot project done last year (see below for the three year history of this project that was initiated by the faculty Committee on Information Technology). The ultimate goal of this project is to save institutional resources (by reducing Hamilton’s carbon footprint, saving trees and reducing energy consumption) without adversely affecting the academic program.
Using Papercut, students are assigned a quota limit for free printing ranging from approximately 850/sides/semester for first year students to 2000/sides/semester for seniors.
For the fall 2010 we will be trying out all the elements of the system. Students will not be charged if they go over their quota. At the end of the semester we will study the data for students who exceed their quotas to determine if adjustments need to be made based on their academic programs. The system should be fully operational for the start of spring 2011 semester.
Students will be alerted when they approach their quota and will be allowed an overdraft of $2.00 before having to add additional money to their account. Individuals who go beyond their quota will obtain a “top-up” card at the circulation desk in the Burke Library (at no cost during this semester). The cost of printing has been adjusted so that a two-sided black and white page costs 7 cents.
Quotas will be restarted at the beginning of a semester. The data for each semester will enable us to fine-tune the quota system for the following semester. Procedures are being worked out to allow student organizations to print for their organization purposes without deducting from a student’s quota.
The Papercut system went live on September 7. Answers to some frequently asked questions appear below.
Printing from your own personal computer
Windows Instructions
Can be done in one of two ways:
"Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Windows XP
Windows Vista
Window 7
Macintosh Instructions
Can be done in one of two ways:
"Lite" printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut for details.
Install the print driver, a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Print Driver Installation for Mac OSX
10.5.x & 10.6.x - OSX - Employees
10.5.x, 10.6.x, 10.7.x - OSX
10.4 - OSX
10.3 - OSX (Please contact the Help Desk at x4181 for assistance.)
Frequently Asked Questions
What are the quotas for the first semester?
Seniors - $70 (approximately 2000/sides/semester)
Juniors - $50
Sophomores - $45
First year students - $30 (approximately 850/sides/semester)
What are the printing costs that will be deducted from the print quotas?
Black and white printing will cost 5 cents for single-sided printing
Black and white printing will cost 7 cents for 2-sided duplex printing (a discount of 30%)
Color printing will cost .20/side.
How can I get a refund when I experience a printing problem?
If there is a problem with your printout (e.g., paper jam, low print quality) you can request a refund by logging into your Papercut account details page, and using the Request Refund option for the print job that failed. Once submitted, the system triggers an e-mail that will alert us that a refund has been requested to which we can approve or deny.
What if I go over quota?
To assist you in managing your Papercut quota, you will receive a low balance notification when your balance reaches $5.00. You are also allowed an overdraft limit of $2.00. Once you reach the overdraft limit you will have to add to your quota in order to print.
The quota is based on data collected in the Spring 2010 semester and from peer institutions and should be sufficient for all printing supporting the academic program. It takes into consideration all varieties of courses. Quotas will be restarted between semesters. The data for each semester will enable us to fine tune the quota system for the following semester. Individuals who go beyond their quota can add credit from their Hill Card by logging into their Papercut account details page.
How can I print for my student organization?
Student organizations approved through the Office of Student Activities will be allowed to print for their organization only (no personal use) using their organization's account.
When will the quota system go live?
The quota system went live on Tuesday, September 7, 2010 at 8 a.m.
Background History
In 2008-2009, the faculty Committee on Information Technology recommended that we investigate systems for managing printing on campus to help reduce perceived paper waste (save trees), reduce Hamilton’s carbon footprint and reduce energy consumption. A task force was set up including faculty, representatives of the library, ITS and students to evaluate alternatives. In the summer of 2009 Papercut™ was selected and a pilot use of the product was conducted during the spring 2010 semester in all the ITS computer labs. The purpose was to gather data on usage and to test out the user interface.
At the same time we surveyed our peer institutions about the quota systems they used. We set the initial quotas based on the 90th percentile of usage in spring 2010. That is, 90% o the students in each class year would be able to do all the printing without exceeding the quota. This was the methodology used by most of our peers and it turns out that Hamilton’s quotas are higher than those of our peers.
Most academic departments also asked us to restrict access to their department printers to only faculty and staff in the departments. This was also implemented using Papercut.
Using Remote Desktop in Windows 7
Remote Access
Setting up your office computer for a Remote Desktop session
Click on Start, select Control Panel and then double-click on System.
Select Remote settings on the left
When the window opens up select Allow connections from computers running any version Remote Desktop (less secure), as shown below.
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Verify that you have the proper permission to connect to your computer by clicking Select Remote Users…
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Your domain and username should be listed as already having access (as shown below).
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NOTE: If you do not already have access, click on the Add.. button as shown above and a window similar to the one below will appear. In the space below Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
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Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Next confirm your firewall is on and that it is set to allow Remote Desktop through. Click on Start, select Control Panel and then double-click on Windows Firewall.
Click on Allow a program or feature through Windows Firewall.
Scroll through the list to Remote Desktop and select boxes under Domain and Home/Work (Private), as shown on the next page.
Click Ok.
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Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
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A box with a black background and white text will appear.
Type ipconfig at the blinking cursor and press on your keyboard.
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Make note of the IP Address (as shown above), you will need this number when you access your computer from home. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and logged into the Hamilton Network. To prevent someone from using your computer while you are away, we recommend that you lock your desktop. To do so, press the <Ctrl>, <Alt>, and <Delete> keys simultaneously and then click on Lock Computer.
This completes setting up your computer. These settings will remain in effect and do not need to be repeated.
Connecting to a remote computer
Click on Start, select All Programs, select Accessories, select Communications and double-click on Remote Desktop Connection.
In the Computer: field, type the IP address (from step 10 above) for your office computer.
NOTE: If you need to transfer files back and forth between the remote computer and your computer you can click on Options. In the expanded window, click on the tab called Local Resources, and at the bottom put a checkmark in the box next to Disk Drives. When moving files from one computer to the next you will use Copy and Paste. “Save as” and other familiar techniques will not work.
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Click Connect. If you made your disk drives available (see note above) you will see a security warning about sharing disk drives. Click on OK.
In the Log On to Windows dialog box, type your username, password, and domain just as you would if you were in your office and then click OK. For employees, the domain is Hamilton-d.
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The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to work at your office computer without a password, nor will anyone see the work you are doing on your office computer. To improve performance, you will not see your usual desktop picture if one is in use. Instead it may be a solid color, usually black.
Printing using Remote Desktop
At home your printer is the default printer. To select your office printer, click on the drop-down menu where your printer is listed and select your office printer from the list.
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Click OK to print as you normally would.
To log off and end a session
In the Remote Desktop Session, click Start and select Disconnect
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You will be asked if you are sure you want to disconnect. Click on Disconnect.
Using VPN in Mac OSX
Remote Access
Installation Instructions
To begin your installation, open your web browser. The video demonstration uses Firefox, but you may use any browser.
In the location box, type the URL <https://outside.hamilton.edu>. Note the ‘s’: you must type .
In the login dialog you see,
Enter your Hamilton network ID and password,
Then click Login
Pay attention to the warning regarding unauthorized use.
Remember, this includes family members.
The Cisco AnyConnect VPN Client installer will start automatically.
When the Verify Certificate pop-up dialog appears, click on the Trust button.
Next, a dialog will pop-up with a message indicating an applet from outside.hamilton.edu wants access to your computer.
Click on Allow.
There will be a brief pause, with a Please wait… message,
The VPN Client Downloader will start.
In the pop-up dialog window that asks for a password to allow vpndownloader.app to make changes,
Type the password you use to log into your computer; not necessarily your Hamilton network password.
Click OK
Wait patiently while the installer finishes downloading and configuring the client. This could take a minute or two.
When the installation is finished, a connection to Hamilton will be started automatically.
The Connection Established message includes a screen shot of the icon that you will find on the right side of desktop menu bar.
Click on the icon to verify your connection, or to disconnect when you are finished with your session.
Connecting and Disconnecting
When you want to start a new connection to the VPN,
Navigate to the Cisco folder inside your Applications folder,
Then click on the Cisco AnyConnect VPN Client.
The Cisco AnyConnect Client will open a dialog window.
Be sure that the Connect to: menu displays outside.hamilton.edu,
Then click the Select button.
Next you’ll see a login dialog.
Enter your Hamilton network ID and password,
Then click the Connect button.
A message window with the warning against unauthorized use will drop down.
To continue, you must click the Accept button.
When the connection is complete, a connection message will appear briefly in the upper right corner of your Mac’s desktop.
You will then be connected to the Hamilton VPN.
At this point, you can connect to all of your normal Hamilton College network resources.
If you wish to start a Remote Desktop connection to your office computer, you can safely initiate that session now.
If you wish to connect to one of your network resources, such as your personal folder on ESS,
Simply click on the Go menu in the desktop menu bar,
Then click Connect to Server….
Enter the server address afp://ess and click Connect
In the login dialog that appears, enter your Hamilton network ID and password, then click Connect.
Select users from the volumes list, and click OK.
A connection to the ESS users volume will be started, but it will take quite a while for the folders to download.
Once the folder list is available, you can navigate to your personal folder, and use it just as though you were on campus.
Remember to disconnect your session when you are finished.
Just click on the VPN icon in the desktop menu bar,
Then click Disconnect.
Using VPN in Windows 7
Remote Access
Introduction
The instructions on this page will guide you through installing the VPN client on your Windows 7 computer.
NOTE: These instructions should only be followed on an OFF-CAMPUS computer. The VPN client cannot be installed on a computer connected to the Hamilton network, either via Wi-Fi or a Network Jack.
Introductory and Instructional Video
This video will help you understand why VPN is being used at Hamilton and will guide you through the installation and use of the VPN client:
VPN Documentation
Remote Access
VPN Documentation Hub
Here you will find VPN client installation instructions and informational videos which will help you get connected to our VPN service and understand the security implications of using the service.
Windows 7 Documentation
Mac OS X Documentation
iPhone and iPad Documentation
If you have questions or concerns which are not covered within these documents and videos, please give the ITS Help Desk a call at 859-4181 and they'll be happy to support further inquires.
Data Backup and Storage
SSS
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Create a High-Quality Videoconference
Skype
Environment Optimization
Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties.
General Considerations
Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation.
Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them.
Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television."
Lighting
Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should:
Ensure your environment is well-lit--turn on as many lights as possible;
Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation;
A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation;
If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience;
Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see.
If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000.
Sound
Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of:
Echo/Feedback
A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology.
Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback.
Configuration
The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation.
Accessibility Issues
Hearing Aids/Lipreaders
All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation .
Location
Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider:
The ambient noise in their respective environments--loud environs equals bad conversations;
The people whom they might affect with the conversation--not everyone needs to be privy to the conversation;
The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Videoconferencing using Skype
Skype
Procedures
All participants need a Skype Account and the software installed on their computer.
Obtaining a Skype Account
In your internet browser, navigate to http://www.skype.com;
Click the Join Skype button in the upper-right-hand corner;
Fill in the form that appears;
Click I agree - Continue at the bottom of the form (if you do agree - read the form);
Your Skype account now exists.
Downloading and Installing Skype
In your internet browser, navigate to http://www.skype.com;
Click Get Skype near the top of the page;
Select your platform (i.e. Mac, Windows, or Linux;)
Click Download Skype;
Sign in using your Skype credentials;
Wait for the download to commence and finish;
Install Skype using the downloaded installer (it should be a relatively straightforward affair;)
Skype will automatically launch--log in to continue;
To avoid any network problems, follow this guide to configure your computer's firewall to work properly with Skype.
Connecting with other Skype users
After launching and logging into Skype, select the Contacts tab;
Click Add Contact in the upper-right-hand corner of the Skype window;
Input into the search field the Skype username of the person with whom you're trying to connect;
Select the correct result from the list;
An invitation will be sent--after being accepted, you will see them in your contacts list;
Double-click their name to start a text chat with that individual--other chat options will be available in the screen that follows;
The call options will be in the upper-right-hand corner of the contact window--click the default option or select another option from the pull-down menu (located under the chevron).
Employee Phone Instructions
Telephone
New Employees Phone Setup
If you need a telephone setup please contact Telephone Services at x4160 or e-mail telephone@hamilton.edu
Basic Phone Usage
To hold a call
To place a call on hold:
Press [HOLD]
To return to the held call:
Press the line key with the flashing light
To transfer a call
To another extension:
Press [TRANSFER]
Dial the extension you're transferring to
Press [TRANSFER] to complete
Directly into a voice mailbox:
Press [TRANSFER]
Dial 4809
When connected, dial the extension you're transferring to
Press [TRANSFER]
To forward all calls
To another extension:
Make sure the handset is down
Press [FORWARD]
Dial the extension you're forwarding to
Press [FORWARD]
Directly into a voice mailbox:
Make sure the handset is down
Press [FORWARD]
Dial 4808
Press [FORWARD]
To cancel forwarding:
Make sure the handset is down
Press [FORWARD]
Dialing Instructions
To make a call between extensions just dial the last 4 digits
To make a local call dial 9 the phone number
To make a call within 315 area code dial 9 the phone number
To make a call to any other area code dial 9 area code the phone number
To make a toll free number dial 9 1 800, 855,866,877 or 888 the phone number
To make an international call dial 9 011 country code city code the phone number
To make calling card, credit and collect calls follow the directions on your card or call 9 00
To make a Directory Assistance call dial 9 411
For other features and/or more detail on these features, please refer to the telephone manual at this link: Telephone Manual. Please note that not all of the features in your manual are available.
If you still have questions, please contact Telephone Services at ext: 4160 or email telephone@hamilton.edu.
Using VPN in Mac OSX
VPN
Installation Instructions
To begin your installation, open your web browser. The video demonstration uses Firefox, but you may use any browser.
In the location box, type the URL <https://outside.hamilton.edu>. Note the ‘s’: you must type .
In the login dialog you see,
Enter your Hamilton network ID and password,
Then click Login
Pay attention to the warning regarding unauthorized use.
Remember, this includes family members.
The Cisco AnyConnect VPN Client installer will start automatically.
When the Verify Certificate pop-up dialog appears, click on the Trust button.
Next, a dialog will pop-up with a message indicating an applet from outside.hamilton.edu wants access to your computer.
Click on Allow.
There will be a brief pause, with a Please wait… message,
The VPN Client Downloader will start.
In the pop-up dialog window that asks for a password to allow vpndownloader.app to make changes,
Type the password you use to log into your computer; not necessarily your Hamilton network password.
Click OK
Wait patiently while the installer finishes downloading and configuring the client. This could take a minute or two.
When the installation is finished, a connection to Hamilton will be started automatically.
The Connection Established message includes a screen shot of the icon that you will find on the right side of desktop menu bar.
Click on the icon to verify your connection, or to disconnect when you are finished with your session.
Connecting and Disconnecting
When you want to start a new connection to the VPN,
Navigate to the Cisco folder inside your Applications folder,
Then click on the Cisco AnyConnect VPN Client.
The Cisco AnyConnect Client will open a dialog window.
Be sure that the Connect to: menu displays outside.hamilton.edu,
Then click the Select button.
Next you’ll see a login dialog.
Enter your Hamilton network ID and password,
Then click the Connect button.
A message window with the warning against unauthorized use will drop down.
To continue, you must click the Accept button.
When the connection is complete, a connection message will appear briefly in the upper right corner of your Mac’s desktop.
You will then be connected to the Hamilton VPN.
At this point, you can connect to all of your normal Hamilton College network resources.
If you wish to start a Remote Desktop connection to your office computer, you can safely initiate that session now.
If you wish to connect to one of your network resources, such as your personal folder on ESS,
Simply click on the Go menu in the desktop menu bar,
Then click Connect to Server….
Enter the server address afp://ess and click Connect
In the login dialog that appears, enter your Hamilton network ID and password, then click Connect.
Select users from the volumes list, and click OK.
A connection to the ESS users volume will be started, but it will take quite a while for the folders to download.
Once the folder list is available, you can navigate to your personal folder, and use it just as though you were on campus.
Remember to disconnect your session when you are finished.
Just click on the VPN icon in the desktop menu bar,
Then click Disconnect.
Using VPN in Windows 7
VPN
Introduction
The instructions on this page will guide you through installing the VPN client on your Windows 7 computer.
NOTE: These instructions should only be followed on an OFF-CAMPUS computer. The VPN client cannot be installed on a computer connected to the Hamilton network, either via Wi-Fi or a Network Jack.
Introductory and Instructional Video
This video will help you understand why VPN is being used at Hamilton and will guide you through the installation and use of the VPN client:
VPN Documentation
VPN
VPN Documentation Hub
Here you will find VPN client installation instructions and informational videos which will help you get connected to our VPN service and understand the security implications of using the service.
Windows 7 Documentation
Mac OS X Documentation
iPhone and iPad Documentation
If you have questions or concerns which are not covered within these documents and videos, please give the ITS Help Desk a call at 859-4181 and they'll be happy to support further inquires.
Create a High-Quality Videoconference
Videoconference
Environment Optimization
Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties.
General Considerations
Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation.
Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them.
Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television."
Lighting
Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should:
Ensure your environment is well-lit--turn on as many lights as possible;
Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation;
A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation;
If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience;
Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see.
If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000.
Sound
Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of:
Echo/Feedback
A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology.
Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback.
Configuration
The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation.
Accessibility Issues
Hearing Aids/Lipreaders
All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation .
Location
Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider:
The ambient noise in their respective environments--loud environs equals bad conversations;
The people whom they might affect with the conversation--not everyone needs to be privy to the conversation;
The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Videoconferencing using Skype
Videoconference
Procedures
All participants need a Skype Account and the software installed on their computer.
Obtaining a Skype Account
In your internet browser, navigate to http://www.skype.com;
Click the Join Skype button in the upper-right-hand corner;
Fill in the form that appears;
Click I agree - Continue at the bottom of the form (if you do agree - read the form);
Your Skype account now exists.
Downloading and Installing Skype
In your internet browser, navigate to http://www.skype.com;
Click Get Skype near the top of the page;
Select your platform (i.e. Mac, Windows, or Linux;)
Click Download Skype;
Sign in using your Skype credentials;
Wait for the download to commence and finish;
Install Skype using the downloaded installer (it should be a relatively straightforward affair;)
Skype will automatically launch--log in to continue;
To avoid any network problems, follow this guide to configure your computer's firewall to work properly with Skype.
Connecting with other Skype users
After launching and logging into Skype, select the Contacts tab;
Click Add Contact in the upper-right-hand corner of the Skype window;
Input into the search field the Skype username of the person with whom you're trying to connect;
Select the correct result from the list;
An invitation will be sent--after being accepted, you will see them in your contacts list;
Double-click their name to start a text chat with that individual--other chat options will be available in the screen that follows;
The call options will be in the upper-right-hand corner of the contact window--click the default option or select another option from the pull-down menu (located under the chevron).
Understanding Hamilton's Web Space
Web Servers
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Data Backup and Storage
Windows 7
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Network Printer Installation for Windows 7
Windows 7
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Press the <WINDOWS KEY> < R> to invoke the Run command window.
Next to Open, enter \\printx. Click OK.
Enter your network username and password. Click OK.
Close the printer window that appears.
Click on your Windows Start button.
Click on Devices and Printers, then click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Type \\printx followed by the name of the network printer as shown. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A)
Click on Next.
The Windows Printer Installation window will appear indicating progress.
If you see the Do you trust this printer? Window, click on Install driver.
You will see the Windows Printer Installation window again showing the progress of copying files.
Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish.
The printer will be added as the default printer. If you are using CITRIX, you’ll need this to be the case. Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer.
Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Using Remote Desktop in Windows 7
Windows 7
Setting up your office computer for a Remote Desktop session
Click on Start, select Control Panel and then double-click on System.
Select Remote settings on the left
When the window opens up select Allow connections from computers running any version Remote Desktop (less secure), as shown below.
screenshot
Verify that you have the proper permission to connect to your computer by clicking Select Remote Users…
screenshot
Your domain and username should be listed as already having access (as shown below).
screenshot
NOTE: If you do not already have access, click on the Add.. button as shown above and a window similar to the one below will appear. In the space below Enter the object names to select (examples):, type your domain (the domain for employees is Hamilton-d) and user ID. For example Hamilton-d\dhubbard. Click Check Names and, if it is a valid username, the domain name will disappear and your username will become underlined. For example, in the illustration below, hamilton-d\dhubbard will change to dhubbard. Click OK to close the Select Users window.
screenshot
Click OK to close the Remote Desktop Users window and click OK again to close the System Properties window.
Next confirm your firewall is on and that it is set to allow Remote Desktop through. Click on Start, select Control Panel and then double-click on Windows Firewall.
Click on Allow a program or feature through Windows Firewall.
Scroll through the list to Remote Desktop and select boxes under Domain and Home/Work (Private), as shown on the next page.
Click Ok.
screenshot
Click on Start and then click on Run…
In the Open: field, type cmd and click OK.
screenshot
A box with a black background and white text will appear.
Type ipconfig at the blinking cursor and press on your keyboard.
screenshot
Make note of the IP Address (as shown above), you will need this number when you access your computer from home. (NOTE: You should do this each time you plan to use Remote Desktop Access as IP addresses change periodically.) Close the window.
To access your computer using Remote Desktop, your office computer must be on and logged into the Hamilton Network. To prevent someone from using your computer while you are away, we recommend that you lock your desktop. To do so, press the <Ctrl>, <Alt>, and <Delete> keys simultaneously and then click on Lock Computer.
This completes setting up your computer. These settings will remain in effect and do not need to be repeated.
Connecting to a remote computer
Click on Start, select All Programs, select Accessories, select Communications and double-click on Remote Desktop Connection.
In the Computer: field, type the IP address (from step 10 above) for your office computer.
NOTE: If you need to transfer files back and forth between the remote computer and your computer you can click on Options. In the expanded window, click on the tab called Local Resources, and at the bottom put a checkmark in the box next to Disk Drives. When moving files from one computer to the next you will use Copy and Paste. “Save as” and other familiar techniques will not work.
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Click Connect. If you made your disk drives available (see note above) you will see a security warning about sharing disk drives. Click on OK.
In the Log On to Windows dialog box, type your username, password, and domain just as you would if you were in your office and then click OK. For employees, the domain is Hamilton-d.
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The Remote Desktop window will open and you will see the desktop settings, files, and programs that are on your office computer. Your office computer will remain locked and no one will be able to work at your office computer without a password, nor will anyone see the work you are doing on your office computer. To improve performance, you will not see your usual desktop picture if one is in use. Instead it may be a solid color, usually black.
Printing using Remote Desktop
At home your printer is the default printer. To select your office printer, click on the drop-down menu where your printer is listed and select your office printer from the list.
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Click OK to print as you normally would.
To log off and end a session
In the Remote Desktop Session, click Start and select Disconnect
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You will be asked if you are sure you want to disconnect. Click on Disconnect.
Network Printer Installation for Windows Vista
Windows Vista
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Click on your Windows Start button and open the control panel.
Depending on your view:
Click on the Printers icon OR
Click under Hardware and Sound, click on Printer.
Click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown. Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next.
Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent).
In the Printers window that appears, click on Install driver.
The Add Printer window will appear indicating the successful addition of the printer.
If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer. Note: If you are using CITRIX, you’ll need to check this box.
Click on Next.
Click on Finish. Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Secure Wireless Setup - Windows Vista
Windows Vista
For Personal Computers
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Go to Start menu and open Control Panel.
Open Network Sharing Center.
On the left taskbar in the window that appears, select Manage Wireless Networks. Click Add.
Click Manually Create a network profile.
For Network name (SSID): type aps-hamilton
For Security type:, select WPA-Enterprise.
For Encryption Type:, select AES.
Check the box Connect even if this network is not broadcasting.
Click Next (see below).
Select Change Connection Settings.
Click on the Security Tab.
Uncheck Cache user info.
Click Settings.
Check Connect to servers and type acs-07.hamilton.edu
Scroll down list and check “Equifax Secure Certificate Authority”.
Click Configure.
Uncheck “Automatically use my windows logon name and password”.
Click OK.
NOTE: If you are pre-configuring your laptop at home to prepare it for the Hamilton wireless network please stop here, otherwise you can continue to step 7. When you arrive on campus, your laptop should automatically attempt to connect to aps-hamilton. When it finds our network you will be prompted to log in using your Hamilton ID and your password as shown in steps 7-9 below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
Refresh network list and click on Wireless taskbar message to connect.
Enter your username, password, and domain (Hamilton-D for employees, Hamilton-s for students) and click OK.
You should see a Wireless Taskbar message indicating that you are connected to the network.
Network Printer Installation for Windows XP
Windows XP
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
XP Home Edition
Click on your Windows Start button.
Click on Control Panel
Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes.
XP Professional Edition
After clicking on Start, click on Printers and Faxes.
Follow the steps below for both editions:
Click on the link to Add a printer.
Click on Next in the Welcome to the Add Printer Wizard window.
Click on Next to add a network printer.
Type the name of the network printer. Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A).
Click on Next.
If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login. Please be sure to precede your user ID with hamilton-s\ as shown. The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always). If neither password works for you, please go to the following address for instructions on how to change your SSS password.
https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
Click on OK after entering your password.
Click on Yes in the Connect to Printer window.
If you are using CITRIX, you should select Yes to make this your default printer. Otherwise, you should select No. Note that if you have no printer installed, the network printer will be set to Yes automatically.
Then, click on Next.
Click on Finish.
You should now see the printer listed in your Printers and Faxes window. NOTE: If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on the Start button and select Run.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password.
Double-click on the PaperCut Windows Installer
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Android Wireless Setup
Wireless
Droid X, Droid Pro & Droid 2
In order to connect to Hamilton secure wireless network using a second generation Droid please do the following.
Select Setting and then Wireless & networks
Turn on Wi-Fi if it currently off.
Select Wi-Fi settings.
Click Add Wi-Fi network and then enter the following in the network window.
In the box Network SSID: type in aps-hamilton
In Security: select 802.1x EAP
In EAP Method: PEAP
In the box labeled Identity: please enter your hamilton network user name
In the box labled Password: please enter your hamilton network password
Click Save
Select on the newly created network aps-hamilton and select Connect.
Please note that it may takes a few trys from the Smart Device to connect to the Hamilton wireless network. You will know that you are connected to the secure wireless when you see the wireless symbol in your status bar. It will also show up under your listed networks as aps-hamilton and will state that it is connected.
If you have problems connecting your Android to the secure wireless network, please stop by the Help Desk to recieve further assistance.
Connecting to the Guest Wireless Network
Wireless
For Bristol Center Visitors
Bristol Center Guest Username and Password
• Username: bristol-guest
• Password: HC.Bristol
Connecting With Mac OS X:
Click on the airport icon at the top of the screen near the clock and click on ‘ap-hamilton’ in the drop-down list.
Open a web browser (Firefox, Safari, etc.) and it will open the guest wireless access webpage. NOTE: You’ll likely get a certificate error message and will need to accept the certificate or continue to the webpage.
Enter the guest username and password provided above and click Agree and login. You’ll now have internet access.
Connecting With Windows XP, Vista, 7:
Right-click on the wireless icon at the bottom of the screen and click on ‘View available wireless networks.’ (Or, do whatever you normally do to find a wireless network).
Select ‘ap-hamilton’ and click ‘Connect.’
Open a web browser (Firefox, Internet Explorer, etc.) and it will open the guest wireless access webpage. NOTE: You’ll likely get a certificate error message and will need to accept the certificate or continue to the webpage.
Enter the guest username and password provided above and click Agree and login. You’ll now have internet access.
Guest Wireless Access is Available in the Following Locations:
Bristol Center
Burke Library
Science Center
Kirner Johnson
Siuda House (Admissions)
Café Opus (McEwen)
Buff and Blue Café
How to Get Support
If you have trouble connecting to or using the guest wireless network, please contact the ITS Help Desk at 315-859-4181 (or just x4181 from a campus phone). Please be sure to identify yourself as a guest or visitor to the college to ensure that you receive the proper technical support.
Help Desk Hours
Academic Year
M-Fri: 8:30am – 10:00pm
Sat –Sun: 10:00am – 10:00pm
Summer Hours
M-Fri: 8:00am – 4:00pm
iPhone/iPod touch/iPad
Wireless
Configurating for Secure Wireless
version 2.x – 4.x
Click the Home button.
Click on Settings.
Click on Wi-Fi. Turn on Wi-Fi if off.
Click Other.
In Name type in aps-hamilton.
Click Security and select WPA2 Enterprise.
Click Other Network.
Enter the User’s name and Password to the secure network in Username and Password.
Click Join.
NOTE: If the computer doesn’t join to the secure wireless it is due to incorrect entry or it is retaining an old setting such as ap-hamilton. To remove ap-hamilton go to networks and “Forget this network” then try configuring again for secure wireless.
ITS & IC Lab Printer Installation for Mac OS X 10.5x-10.8.x
Wireless
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: These instructions are for Macs running OS X 10.5.x – 10.7.x. To verify that you are running Mac OS X 10.5.x – 10.7.x, click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.5.x – 10.7.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
screenshots
If your computer is running 10.5.x – 10.7.x close the About This Mac window and proceed as follows:
Installing the Printer
On your Mac, click on the Apple Menu and open System Preferences.
screenshot
In System Preferences click on Print & Fax.
screenshot
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
screenshot
The Add Printer window will open. Right-click (or control click) next to one of the icons on the toolbar. This will bring up a window with a list of available icons you can add to your toolbar. Drag the Advanced button on to the toolbar and click Done.
screenshot
Select the Advanced icon you just dragged to the toolbar and configure the following:
Type: Windows
Device: Another device
URL: smb://hamilton-s/username:password@printx/printername
username = Your Hamilton network username
password = Your Hamilton network password
printername = Enter the appropriate name of the printer
Name: Use same name as entered above for printername.
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Print Using: In the drop-down menu choose Select Printer Software and select the appropriate model (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK and then click Add.
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You will now be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer and click Continue. In the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly.
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The printer will be added and appear in your list of printers. It will also be set as the default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Default Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
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Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
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Enter your network username and password. NOTE: Include hamilton-s as part of your user name (example: Hamilton-s\student1 ).
Click on Connect.
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Click on SW Depot.
Click on OK.
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Click on the PaperCut folder.
Double-click on the PaperCut Mac Installer.
screenshot
In the window that appears, enter your network username and password.
Click Connect.
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Click on Yes to install the PaperCut Client into your applications folder.
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Enter your network username and password.
Click OK.
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You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
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From the Apple Menu, select System Preferences.
Click on Accounts.
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Click on Login Items.
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Click on the .
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Navigate to Applications then PCClient.
Click Add.
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Close the Accounts Window.
You are ready to print.
screenshot
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Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print. NOTE: For 10.5.8 OS X users, you will see the screenshot below. Please enter your local credentials and check Remember this password in my keychain. Click OK.
screenshot
You’ll see the “cost” of your print job.
Click on Print.
screenshot
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
screenshot
If you want to see more details, click on Details…
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Enter your network username and password.
Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
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Policies - Wireless Networking
Wireless
Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed.
The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue.
What is the Hamilton Wireless Network?
A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications.
Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed.
Where can I use Wireless Networking?
ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007.
How much does it cost?
You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale. Other electronic stores also sell wireless network adapters.
What wireless adapters are supported?
You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.
What things are prohibited?
Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.
Can I get help setting this up?
Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181.
Policies
All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document.
Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each.
Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website.
Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers.
ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus.
In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
Print Driver Installation for Mac OS X 10.4.x-10.8.x
Wireless
For Personal Computers
NOTE: These instructions must be followed before proceeding to install the printer and Papercut Client.
The installer is located on the Software server.
Click on Go and then Connect to Server.
Enter software for the Server Address.
Click on Connect.
Enter your network username and password.
Click on Connect.
Click on SW Depot. Click on OK.
Click on the HP P4010 Series -Mac folder. Double-click on the HP_LJP4010_P4510Series_CD1.dmg
In the window that appears, click Open.
In the next window that appears, double-click the printer icon.
Click Continue. In the next window, be sure to Agree to the terms of the software license agreement.
Select the Macintosh HD drive and click Continue.
This will prompt you to enter your Macintosh credentials. Click OK.
You have successfully installed the print driver and can now follow the documentation for installing the printer and PaperCut Client located here: https://my.hamilton.edu/information-technology-services/resource-center/its-ic-lab-printer-installation-for-mac-os-x-10-5x-10-7-x
Secure Wireless - Mac OS 10.5 & 10.6
Wireless
For Macintosh Laptops Only
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Configuration System Preferences
Click on the Apple menu icon in the upper-left corner of the screen and open System Preferences.
Click on the Network icon near the middle of the window.
Click on the button in the lower left of the screen and click on Set Service Order.
Click and drag AirPort to the top of the Service Order list. Click OK and then Apply.
In the left column, click on Airport.
Click on Advanced.
Select 802.1x in the menu row.
Click on the button in the bottom left corner and click Add User Profile to create a new profile. Name the profile Hamilton Secure.
In the box labeled User Name: type your network ID (this is the same as your e-mail name (without @hamilton.edu).
In the box labeled Password: type in your network password (this is usually the same as your e-mail password).
In the box labeled Authentication: check the box to enable PEAP and UNCHECK TTLS
In the box labeled Wireless Network: type aps-hamilton.
In the box labeled Security Type: select WPA2 Enterprise
5. Select TCP/IP in the menu row.
For Configure IPv6, select Off. Click OK and then Apply.
If AirPort is not already on, click the Turn AirPort On button.
Under Location, click on Automatic and select Edit Locations. NOTE: If your preference is locked (see the lock icon in the lower left corner), you must unlock it by clicking on it. The ID and password it requests are those that you enter when your first boot your computer.
Click the plus ( )to create a new location and call it Hamilton. Then click Done.
Under Location make sure it says Hamilton otherwise click the location and select Hamilton.
Click Advanced.
IMPORTANT NOTE: When using the location feature you will need to be mindful of your physical location. When you are at Hamilton College please use the location called Hamilton; otherwise, revert back to Automatic when physically off-campus with your laptop.
Select Airport in the menu row.
Click on the icon to add a new Preferred Network.
Type in the Network Name: aps-hamilton.
In the option labeled Security: select WPA2 Enterprise.
Type in your Hamilton Network user name & password in the appropriate fields. This is the user ID and password you use to access your ESS or SSS folders. It is often the same as your e-mail ID and password.
Select Hamilton Secure in 802.1x.
Click Add.
If you have more than one network listed in your Preferred Networks, click and drag aps-hamilton to the top of the Preferred Networks list.
Click OK.
Click Apply.
Close System Preferences.
NOTE: If you are pre-configuring your laptop at home for the Hamilton wireless network please stop here, otherwise you can continue to step 13. When you arrive on campus turn on your computer and it will automatically attempt to connect to aps-hamilton (provided Airport is on). You should then be prompted to verify the security certificate for our secure network as shown below (starting with step 13). In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
If you are on campus, you should see a prompt to verify your Certificate. Please click on Show Certificate.
Check Always trust “acs-07.hamilton.edu”.
Click Continue.
Type your computer password if/when prompted. This is the password you normally enter when you first boot your computer.
You are now connected to the secure wireless network.
Secure Wireless Configuration
Wireless
Configuring your computer for a secure wireless connection:
Windows XP - Employee Hamilton-owned computers
Windows XP - Students and Employee personal computers (Home and Pro, not authenticated to the Windows domain)
Windows Vista
Windows 7
Macintosh OS 10.5.x and 10.6.x
Macintosh OS 10.7
Configuring your mobile device for a secure wireless connection:
No matter what cell phone carrier you plan on using please make sure the device has the following specifications.
3G data and voice capabilities.
Bluetooth support - allows you to connect a bluetooth head set while driving.
USB connectivity - allows you to charge your device and sync up data with your computer.
Wi-Fi enabled - allows you to connect at faster speeds than your cell phone carrier's data network
General Wirelesss Configuration Settings for Your Mobile Device
Use these settings to configure your mobile device to use Hamilton's secure wireless network.
SSID: aps-hamilton
Security: WPA2-Enterprise
Authentication: PEAP
Login: Use your Hamilton network Username and Password.
Device specific setup instructions:
Android
Blackberry - Please be aware that some Blackberry devices are not wi-fi capable
iTouch/iPhone
Windows Mobile
To configure your mobile device for e-mail and calendar access please click here.
Secure Wireless Setup - Windows Vista
Wireless
For Personal Computers
NOTE: If you are not on the Hamilton campus please go through the step-by-step instructions until you come to the stop sign. Then when you arrive on campus you can complete the last few step to connect to our secure wireless network. If you are on campus please proceed through all the instructions in the document.
Go to Start menu and open Control Panel.
Open Network Sharing Center.
On the left taskbar in the window that appears, select Manage Wireless Networks. Click Add.
Click Manually Create a network profile.
For Network name (SSID): type aps-hamilton
For Security type:, select WPA-Enterprise.
For Encryption Type:, select AES.
Check the box Connect even if this network is not broadcasting.
Click Next (see below).
Select Change Connection Settings.
Click on the Security Tab.
Uncheck Cache user info.
Click Settings.
Check Connect to servers and type acs-07.hamilton.edu
Scroll down list and check “Equifax Secure Certificate Authority”.
Click Configure.
Uncheck “Automatically use my windows logon name and password”.
Click OK.
NOTE: If you are pre-configuring your laptop at home to prepare it for the Hamilton wireless network please stop here, otherwise you can continue to step 7. When you arrive on campus, your laptop should automatically attempt to connect to aps-hamilton. When it finds our network you will be prompted to log in using your Hamilton ID and your password as shown in steps 7-9 below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
Refresh network list and click on Wireless taskbar message to connect.
Enter your username, password, and domain (Hamilton-D for employees, Hamilton-s for students) and click OK.
You should see a Wireless Taskbar message indicating that you are connected to the network.
Secure Wireless Setup for Mac OS 10.7.X - 10.8.X
Wireless
NOTE: If you are following these directions from an off-campus location, please go through these step-by-step instructions until you come to the STOP sign. You cannot complete the steps that follow it until you arrive on campus. When you do arrive, you may complete the final steps to connect to our secure wireless network. Please disregard the STOP sign if you are configuring your wireless connection on campus.
Click on the Apple icon in the upper-left-hand corner and select System Preferences.
Select the Network Control Panel.
Select Wi-Fi.
Select Edit Locations under the Location pull-down menu.
Click the Plus icon in the lower-left-hand corner.
Replace "Untitled" with Hamilton.
Click Done.
NOTE: When you are on campus, please use the "Hamilton" location; otherwise, select "Automatic" when you are off-campus with your laptop.
Select Join Other Network... under the Network Name pull-down menu.
Configure the Find and Join a Wi-Fi Network window in the following way:
Type aps-hamilton in the Network Name field.
Select WPA2 Enterprise in the Security pull-down menu.
Enter your Hamilton Username (e.g. ahamilto) and Password in the appropriate fields.
The Remember this network checkbox should be checked.
Click Join.
NOTE: If you are pre-configuring your laptop at home for the Hamilton wireless network, please click the Apply button and close System Preferences. If you are on campus, turn on your computer and continue at step 10. You should then be prompted to verify the security certificate for our secure network as shown below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
The Verify Certificate prompt will appear--click Continue.
A prompt will ask you to enter your password--type in your Computer Username and Password.
Click Update Settings.
Click Apply in the lower-right-hand corner of the Network Control Panel.
Exit System Preferences.
You are now connected to the secure wireless network.
