Policies - Access to Information Technology Resources
Antivirus
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Vitec Computer Repair
Computer Repair
VITEC Computer Repair
Hamilton College contracts with VITEC Solutions, LLC for hardware repair service for all college-owned desktop computers and peripheral equipment. VITEC is also available to repair personal computers and equipment for a fee of $50.00/hr. The VITEC personnel are Apple and Dell certified. In addition, they can repair printers and other peripheral equipment. The VITEC repair facility is located in the basement of Burke Library. Open office hours are 4pm to 5pm, Monday through Friday. The on-campus VITEC phone number is: 315-859-4171. The on-campus E-mail address for VITEC is: vitec@hamilton.edu
Still need more info?
Send your E-mail to:
helpdesk@hamilton.edu
Or call: 315-859-4181
Return to Main Getting Started Page
Policies - Access to Information Technology Resources
Email
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Policies - Access to Information Technology Resources
Hardware
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Policies - Hardware and Software
Hardware
Supported Products
The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.
Full Support
Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.
Limited Support
Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above.
Licensing of Software
The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.
Software on Personally Owned Equipment
Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Policies - Hardware Standards
Hardware
Policies
The following guidelines for standards are based on the current technology available combined with the current needs of the end-user today. These apply to both the Macintosh and Windows platforms. The primary considerations for each configuration (desktop, printing, portable computing) are:
Ease of connectivity to the college network
Consistent performance of all integrated components in our network environment
Industry leader with an established track record in manufacturing, sales and service
Successful in-house experience with the chosen product and configuration
Serviceability by VITEC Solutions, our Hardware Repair Service Provider
The machine has a minimum campus lifetime of four years
The detailed listings below are the standard configurations for new replacement computers for the year 2011:
Apple Configurations
Desktop:
iMac 21.5-inch
3.20 GHz Intel Core i3
4 GB RAM
1 TB Hard Drive
SuperDrive
21.5" Widescreen Display
Apple USB Keyboard
Apple USB Mouse
Snow Leopard
Notebook:
MacBook Pro 15-inch
2.0 GHz Intel Core i7
4 GB RAM
500 GB Hard Drive
SuperDrive
15.4" Widescreen Display
Apple USB Keyboard
Apple USB Mouse
Snow Leopard
Notebook:
MacBook Pro 13-inch
2.3 GHz Intel Core i5
4 GB RAM
500 GB Hard Drive
SuperDrive
13.3" Widescreen Display
Apple USB Keyboard
Apple USB Mouse
Snow Leopard
Dell Configurations
Desktop:
OptiPlex 980 SFF
3.20 GHz Intel Core i5
4 GB RAM
250 GB Hard Drive
DVD /-RW Drive
19 " Widescreen Display
Dell USB Mouse
Dell USB Keyboard
Windows 7 Enterprise
Notebook:
Latitude E6520
2.20 GHz Core i7
4 GB RAM
250 GB Hard Drive
DVD /-RW Drive
15.6" Widescreen Display
Dell USB Mouse
Dell USB Keyboard
Windows 7 Enterprise
Notebook:
Latitude E6320
2.70 GHz Core i7
4 GB RAM
250 GB Hard Drive
DVD /-RW Drive
13.3" Widescreen Display
Dell USB Mouse
Dell USB Keyboard
Windows 7 Enterprise
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Vitec Computer Repair
Hardware
VITEC Computer Repair
Hamilton College contracts with VITEC Solutions, LLC for hardware repair service for all college-owned desktop computers and peripheral equipment. VITEC is also available to repair personal computers and equipment for a fee of $50.00/hr. The VITEC personnel are Apple and Dell certified. In addition, they can repair printers and other peripheral equipment. The VITEC repair facility is located in the basement of Burke Library. Open office hours are 4pm to 5pm, Monday through Friday. The on-campus VITEC phone number is: 315-859-4171. The on-campus E-mail address for VITEC is: vitec@hamilton.edu
Still need more info?
Send your E-mail to:
helpdesk@hamilton.edu
Or call: 315-859-4181
Return to Main Getting Started Page
Policies - Access to Information Technology Resources
Policy
Policies
Access to Information Technology Resources
Eligibility
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College.
Electronic resources include:
Group I (electronic mail, listservs, personal calendar, portal, Blackboard course management system, network storage, campus ID card)
Group II (Web Advisor)
Group III (Login access to Datatel)
Access to electronic resources for employees, students, spouses/partners, and alumni is enabled through username and password provided to individuals according to the following guidelines.
Non-Faculty Employees are given access to Group I resources upon notification of hire. Access to Group III resources is by request from the Department Head.
Non-Faculty employee access to all resources is removed at the end of business on the last date of employment. As soon as an employee gives notice, he/she should enable a "vacation" (auto-responder) message to indicate his/her last date of employment and to provide correspondents with an alternate address to which they should address future College business. Employees should also remove any personal e-mail or files from their accounts during this period.
Faculty are given access to Group I resources and Group II resources upon notification of hire. Access to Group III resources is by request by the Dean of Faculty.
Faculty access to all resources is removed at the end of business three months after the last date of employment. A request for a brief extension of e-mail privileges may be made to the Dean of Faculty. Upon request to the Dean of Faculty an emeritus faculty member can retain his/her Hamilton e-mail address for as long as desired.
Students are given access to Group I and Group II resources upon making an acceptance deposit to the College. Students who work in administrative offices may be granted limited access to Group III resources.
Student access to all resources is removed three months after withdrawal or graduation. A request for a brief extension of e-mail privileges may be made to the Director, Help Desk and Training Services in ITS.
Graduates are automatically eligible for access to the Hamilton alumni directory. As part of the directory, alumni have access to an e-mail forwarding service. Each alumnus can create a username@alumni.hamilton.edu which will automatically forward e-mail to an e-mail account they have with an Internet Service Provider (e.g. AOL).
Information Technology Resources (computer hardware, software, telephone systems, cable television, networks, services, data, and other information) are made available at Hamilton to support and facilitate the teaching, research and administrative functions of the College. Access to these resources is provided to employees of the College (faculty, administration, staff, maintenance and operations) and enrolled students consistent with their responsibilities. E-mail accounts are continued for Hamilton alumni for three months after graduation, and may be extended by special request to the e-mail administrator.
Other individuals, upon submission of a request, may be granted access to some, or all, of Hamilton's IT resources by the Vice President for Information Technology. Generally, such individuals will have some association with the College. The terms of access will be stated at the time access is granted.
Under no circumstance may anyone use College IT resources for profit-making activities, in ways that are illegal (e.g. copyright violations), that threaten the College's tax-exempt or other status, or interfere with reasonable use by other members of the College community.
Convention For User Names
The standard Hamilton naming convention for access to electronic systems comprises the first initial of the first name, followed by (up to seven characters of) the last name. If duplicates occur, the middle initial is generally used to resolve ambiguity.
Access in Residence Halls
Residence hall connections are intended to provide students with access to telephone and cable television services, and the campus data network. One telephone, cable television, and data network connection is provided for each student. Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Students must provide their own telephones, televisions, computers, software, and Ethernet cards that meet minimum Hamilton standards. Information on current minimum standards and recommended configurations is available online. Network standards are updated annually. Any costs incurred to repair damages to a network, telephone, or cable television jack in a residence hall room will be divided equally, and billed to the students residing in that room.
Management of Internet Bandwidth
The campus network, including our connection to the Internet, is a critical shared resource for supporting the academic program. Uses of our Internet connection that are central to the academic/administrative mission of the college (e.g. access to Hamilton web, e-mail, and Blackboard Courseinfo servers) will receive higher priority during times when classes are in session, offices are open, and in the evenings when preparation takes place (i.e. critical times).
Low priority uses, including recreational uses, are peripheral to our mission and will receive lower priority during critical times.
Between the hours of 7 a.m. and 2 a.m. each day (critical times): With the exception of web traffic a fixed percentage of bandwidth is allocated between the residence halls and the Internet. Access to the Hamilton e-mail, web, and Blackboard Courseinfo servers from off-campus is the highest priority. Incoming or outgoing web traffic between the Internet and the campus network is the next highest priority. Peer-to-Peer Internet applications (applications for distributing videos, music, software, etc.) receive the lowest priority.
Between the hours of 2 a.m. and 7 a.m. (non-critical times): There will be no restrictions on bandwidth. The quality and volume of our Internet traffic is regularly monitored to assure that critical applications are available to members of the community.
Hamilton does not monitor the content of traffic on the network. It is the responsibility of each person using college resources, including the network, to do so in an ethical and legal manner. Particular attention should be given to observing copyright laws for digital materials.
Personal Computers on the Network
Internet addresses are provided dynamically through a Dynamic Host Configuration Protocol (DHCP) system. In order to obtain a static Internet (TCP/IP) computer address the owner of the system must register the computer with ITS network services.
The rules and regulations contained in this policy pertaining to electronic mail and Internet access are equally applicable to the use of personal machines for file sharing or as servers. If bandwidth or other problems occur, ITS reserves the right to discontinue access to the machine. Computers connected to the network may not be used as servers for private enterprises, commercial activity, or personal profit. Computers connected to the network may not be used to provide access to the Internet for anyone not formally affiliated with the College. If personal computers on the Hamilton network are used as servers, the administrator has the additional responsibility to respond to any use of the server that is in violation of these policies and procedures. Server administrators must take steps to prevent recurrence of such violations and report these violations to the Hamilton Network Administrator (hostmaster@hamilton.edu).
ITS reserves the rights to disconnect any network port whose activity causes an adverse effect on the network or on any other user. Network connections may also be revoked in the case of malicious or inappropriate computing activity on the network. See Noncompliance and Sanctions for examples of these activities.
ITS reserves the right to restrict access to the network during expansion, or for diagnostic and maintenance services. Every effort will be made to provide advance notification and to schedule such disruptions during times of minimum impact and traffic.
Virus Protection
Hamilton College requires all computers connected to the network to have up-to-date virus protection. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Sophos anti-virus software is provided free to all students. Other anti-virus products may be substituted for Sophos Anti-Virus as long as they are kept current.
In addition, all attachments to e-mail sent to the Hamilton mail server are scanned for viruses. If an attachment is found to be infected it is deleted and a text file is attached to the e-mail message (called substitute.txt) informing the receiver that the attachment was infected with a virus. The receiver can then contact the sender to have the message retransmitted after the attachment has been cleaned of the virus.
Windows Updates
All computers running the Microsoft Windows operating system and connected to the Hamilton College network must be kept up-to-date with critical service updates from Microsoft. Failure to do so will result in the loss of connectivity to the Hamilton College network until the situation is corrected. Individuals wanting to request an exception to the Windows update policy must do so in writing to the Vice President for Information Technology.
Network Connections in Departments
All offices, laboratories, and classrooms on campus are wired for access to the network. If departments request additional network jacks, or if network connections need to be moved to different locations, the department should request this service through ITS. The department will be billed for charges resulting from moves, additions, and changes.
Network connections, wiring, equipment, or jacks may not be altered or extended beyond the location of their intended use. Any costs incurred to repair damages to a network, telephone, or cable television jack in a department will be billed to that department.
Dial-Up Connections
For all campus users the primary access to Hamilton computing services is through the campus network. Dial-in access via modem is not provided.
Policies - Hardware and Software
Policy
Supported Products
The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.
Full Support
Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.
Limited Support
Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above.
Licensing of Software
The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.
Software on Personally Owned Equipment
Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Policies - Hardware and Software
Software
Supported Products
The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.
Full Support
Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.
Limited Support
Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above.
Licensing of Software
The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.
Software on Personally Owned Equipment
Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Vitec Computer Repair
VITEC
VITEC Computer Repair
Hamilton College contracts with VITEC Solutions, LLC for hardware repair service for all college-owned desktop computers and peripheral equipment. VITEC is also available to repair personal computers and equipment for a fee of $50.00/hr. The VITEC personnel are Apple and Dell certified. In addition, they can repair printers and other peripheral equipment. The VITEC repair facility is located in the basement of Burke Library. Open office hours are 4pm to 5pm, Monday through Friday. The on-campus VITEC phone number is: 315-859-4171. The on-campus E-mail address for VITEC is: vitec@hamilton.edu
Still need more info?
Send your E-mail to:
helpdesk@hamilton.edu
Or call: 315-859-4181
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