Resource Center - Software - Hamilton College

Software

Specialized academic software storage for both faculty and students accessible from the Hamilton web or any campus computer.

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AVG Antivirus

Installing AVG Anti-virus AVG Antivirus Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.

Antivirus

Installing AVG Anti-virus Antivirus Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.
Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Antivirus For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Antivirus Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

Citrix

Installing the Citrix Client on your Computer Citrix Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

Configuring Apple Mail for HillConnect Mail Email For Mac OSX 10.5.x & 10.6.x only These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring Microsoft Outlook for HillConnect Mail Email These instructions detail how to configure Microsoft Outlook 2010 to access Hamilton’s HillMail e-mail system (powered by Google). If you have a different version of Microsoft Outlook, these instructions can still provide some assistance. Go to the File tab, Info, and select Add Account. Choose Manually configure server settings and or additional server type. Click Next. Select Internet E-mail. Click Next. Edit the following fields: Set Incoming mail server: to imap.gmail.com Set Outgoing mail server (SMTP): to smtp.gmail.com Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Select the General tab and set Mail Account to HillMail. Click on the Advanced tab. Set Incoming server (IMAP): to 993. Use the following type of encrypted connection: SSL. Set Outgoing server (SMTP): to 465. Use the following type of encrypted connection: SSL (Under SMTP). Click OK. Click Next. Click Finish. To change the Hamilton address book settings click on File, Info and then select Account Settings and then select the Address Books tab. Click the New button and then select Internet Directory Service (LDAP) and then Next. Set Server Name to bud2c.hamilton.edu Check the box for: This server requires me to log on. Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Set Display Name: to Hamilton AD Set Port: to 3269 Check the box for: Use Secure Sockets Layer. Click OK, Next and then Finish. Click Close. Click the Send/Receive tab, Send/Receive All Folders and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail. Fine Tune Outlook Settings for HillMail In Outlook click on View, then View Settings. Click on the Sort... button. Select Sent from the drop down box. Verify that the radio-button for Descending is selected. Click OK, then Yes, then OK. Then click back to Columns. Select Received on the right hand column and select Remove. Then click OK. IMPORTANT NOTE: If you already had rules set up prior to updating Outlook to work with your HillConnect account, you might need to recreate your rules for every Hamilton account you check in Outlook. Those rules that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.
Installing and Configuring Thunderbird Email For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.

Exceed

Installing the Citrix Client on your Computer Exceed Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

Hardware

Policies - Hardware and Software Hardware Supported Products The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited. Full Support Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades. Limited Support Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above. Licensing of Software The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties. Software on Personally Owned Equipment Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.

HillConnect

Configuring Apple Mail for HillConnect Mail HillConnect For Mac OSX 10.5.x & 10.6.x only These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).

HillMail

Configuring Apple Mail for HillConnect Mail HillMail For Mac OSX 10.5.x & 10.6.x only These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring Microsoft Outlook for HillConnect Mail HillMail These instructions detail how to configure Microsoft Outlook 2010 to access Hamilton’s HillMail e-mail system (powered by Google). If you have a different version of Microsoft Outlook, these instructions can still provide some assistance. Go to the File tab, Info, and select Add Account. Choose Manually configure server settings and or additional server type. Click Next. Select Internet E-mail. Click Next. Edit the following fields: Set Incoming mail server: to imap.gmail.com Set Outgoing mail server (SMTP): to smtp.gmail.com Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Select the General tab and set Mail Account to HillMail. Click on the Advanced tab. Set Incoming server (IMAP): to 993. Use the following type of encrypted connection: SSL. Set Outgoing server (SMTP): to 465. Use the following type of encrypted connection: SSL (Under SMTP). Click OK. Click Next. Click Finish. To change the Hamilton address book settings click on File, Info and then select Account Settings and then select the Address Books tab. Click the New button and then select Internet Directory Service (LDAP) and then Next. Set Server Name to bud2c.hamilton.edu Check the box for: This server requires me to log on. Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Set Display Name: to Hamilton AD Set Port: to 3269 Check the box for: Use Secure Sockets Layer. Click OK, Next and then Finish. Click Close. Click the Send/Receive tab, Send/Receive All Folders and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail. Fine Tune Outlook Settings for HillMail In Outlook click on View, then View Settings. Click on the Sort... button. Select Sent from the drop down box. Verify that the radio-button for Descending is selected. Click OK, then Yes, then OK. Then click back to Columns. Select Received on the right hand column and select Remove. Then click OK. IMPORTANT NOTE: If you already had rules set up prior to updating Outlook to work with your HillConnect account, you might need to recreate your rules for every Hamilton account you check in Outlook. Those rules that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.

IBM SPSS

Installing the Citrix Client on your Computer IBM SPSS Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Qualtrics IBM SPSS What is Qualtrics? Qualtrics is a suite of services used by Hamilton College to develop and support all aspects of forms and surveys. Various departments, including ITS, the Career Center, the Writing Center, and the Psychology Department already use it. It possesses an incredibly robust set of features to collect and analyze data either within itself, or by downloading datasets into Excel and SPSS. How do I create an account? Contact ITS Course Support (course-support@hamilton.edu, x4877) to get an Access Code. Go to hamilton.qualtrics.com, and select Please click here to create an account. Enter your e-mail address and select a password, and click get started! Select Hamilton College as the Educational Institution, and click finish. Enter your access code, and click go. (NOTE: Do NOT press sign up now. That will create a trial account that will be deleted). Qualtrics Support Qualtrics has an expansive help suite called "Qualtrics University." To access it, select get help from any screen in Qualtrics. Some specific pages are listed below: Creating a Survey Distributing a Survey Link Inviting Collaborators View Results Downloading Data Creating Panels Creating Samples of a Panel

Install

Installing and Configuring Thunderbird Install For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.
Installing AVG Anti-virus Install Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.
Installing Mozilla Firefox on Windows and Macintosh Computers Install For Personal Windows & Macintosh Computers Click on the link below and follow their instructions for installing Mozilla Firefox on your operating system: http://support.mozilla.com/en-US/kb/Installing Firefox?s=installation&r=0&as= For Hamilton-Owned Macintosh Computers Download the latest version of Firefox from Mozilla's website here. Choose to Save the file. Go to your Macintosh HD, open the Applications folder, and navigate to Firefox. NOTE: For Macintosh 10.7 (Lion) users, hold CTRL and cllick on the Firefox icon on your dock, choose Options, and select Show in Finder. Move the old version of Firefox to the Trash icon on the dock. Navigate to the file location for the new version of Firefox you just downloaded and double-click it. In the window that appears like the one below, drag the Firefox icon to the Applications folder icon. Follow the instructions. If prompted, enter your Hamilton network credentials. Once the installation is complete, open Firefox. The message below will only appear the first time you open Firefox after it has been downloaded. Click Open. You have successfully installed the latest version of Mozilla Firefox and can now browse the internet with more security. For Hamilton-Owned Windows Computers NOTE: By default, Mozilla Firefox is set to automatically install the latest updates. If you prefer to install the latest updates yourself and check what version you are using, you can follow the steps below. Open Firefox. Go to the Help menu and select About Firefox. Firefox will now check for updates. You can view its progress by reading the light grey text located below your Firefox version. NOTE: Depending on how you have Firefox setup to install updates, you may see a Check for Updates button. Click that to begin checking your browser for updates. If any updates need to be installed, click Apply Update and follow the directions on the screen to complete the installation process.
Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Install For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Installing Sophos Anti-Virus on Windows for Employees Only Install For Off-Campus Use NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos. NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system: Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button. Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button. Downloading Sophos Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7). In Windows Explorer’s address line type ftp://software.hamilton.edu For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name. Enter your Hamilton network password in the Password box. Click Log On. If you receive the following alert, click Unblock. Open the Sophos folder, and then open the interchk folder. Drag the file savw_95_sa_sfx.exe to the desktop of your computer. Close Windows Explorer. Installing Sophos To install Sophos on your computer see the steps for the operating system you are running. Windaws XP - double click on savw_95_sa_sfx.exe then click Run. Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator. When the installation wizard appears, click Install. Click Next. Agree to the License agreement and click Next. Click Next to create the folder. To configure Sophos automatic updating please type in the following: In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp In Username type in hamilton-d\username. Your username is your network ID name. In Password type in your hamilton network password. Confirm password type in your hamilton network password. Click Next. Uncheck the box next to Remove third-party security software and click Next. Click Next. Click Next. Click Finish to complete the installation.
Installing the Citrix Client on your Computer Install Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Microsoft Office 2010 Work at Home License for Windows Install License Terms and Conditions Hamilton College subscribes to the Microsoft Campus Agreement volume licensing program for the Microsoft Office applications used on campus (Word, Excel, and PowerPoint). This agreement includes “Work at Home” rights for Office according to the following terms and conditions: Faculty and staff who are licensed to use the particular product at school, have the right to run one copy of that product on a home PC that they own or lease for school-related purposes only. (Microsoft Campus and School v.3.2b, 2004). Your DVD is good for two installations: the original installation on your home machine and a reinstall if necessary. Please do not use this DVD to install Microsoft Office on your college-owned computer. NOTE: If you received three discs in your “at home” CD/DVD pack, please use the DVD labeled Microsoft Office Professional Plus 2010 (Product Key Required). The other two discs are for installing Microsoft Lync 2010 and Microsoft Business Contact Manager 2010. Recommended System Requirements Processor 500 megahertz (MHz) processor or higher Operating System Windows XP (with SP3), Vista (with SP1) or 7 Memory 512 MB RAM Disk Space Minimum 3.5 GB of hard-disk space required Disk Drive DVD drive Note: Office 2010 does not run on the Microsoft Windows Me, Windows 98, Windows 2000, or Windows NT operating systems. Product Key On the back of the DVD sleeve you will find a 25 character alphanumeric code called a product key, similar to the one shown below. Keep this product key in a safe place, it is a unique code needed to install Office and to verify your license with Microsoft. Uninstall Old Versions of Office Before installing Office 2010, you must uninstall any older versions of Microsoft Office currently installed on your computer. If you do not have an older version of Office on your computer, skip ahead to the Install Office 2010 section. If you do have an older version of Office on your computer, uninstall it as follows: Go to the Start button (lower left corner of your screen) and open the Control Panel. Windows XP: Open Add or Remove Programs Windows Vista/7: Open Programs and Features After the list of programs populates, scroll down and click on “Microsoft Office Professional***” Click Remove or Uninstall. Follow the on-screen prompts to remove Office. Reboot after Office is finished uninstalling. Install Office 2010 We recommend a custom installation to provide the necessary tools, templates, and text converters you are accustomed to using on your college-owned computer. Insert the MS Office DVD. If “autoplay” is enabled on your system, the installation process will start automatically. In Windows Vista/7, you may be prompted to allow the Microsoft Setup Bootstrapper to make changes to the computer – click Yes. If the DVD does not autoplay, browse to the DVD drive (from My Computer (XP) or Computer (Vista/7)) and manually run setup.exe by double clicking on it. Enter the Product Key (found on the back of the DVD sleeve) in the space provided to the left of the Continue button. Make sure that Attempt to automatically activate my product online is checked and then click Continue. On the next screen, check the box labeled I accept the terms of this agreement, then click Continue. On the Choose Installation screen, click on the Customize button. Click the down arrow icon next to Microsoft Office at the top of the tree and select Run all from My Computer. This will select all components. After selecting all components, you can then go down through the list and remove any individual components that you do not use. Consult the table below for information on each of the available components in Office 2010. Office 2010 Component Description Recommended Microsoft Access Database No Microsoft Excel Spreadsheet Yes Microsoft InfoPath Electronic Forms User Choice Microsoft OneNote Free-form Data Organizer User Choice Microsoft Outlook Email Client User Choice Microsoft PowerPoint Presentation Yes Microsoft Publisher Desktop Publishing User Choice Microsoft SharePoint Workspace Document Collaboration No Microsoft Visio Viewer Diagram software (viewer only) User Choice Microsoft Word Word Processor Yes Office Shared Features Features shared by multiple components Yes Office Tools Features shared by multiple components Yes Click on the down arrow icon next to each component that you do not wish to install and select Not Available. Once you have finished customizing your selections, click the Install Now button to begin the installation. After the installation has completed, click Close. You will be prompted to configure updates for Microsoft Office the first time you open one of the Office programs. We advise selecting the “Recommended Settings” option.
Microsoft Office 2011 Work at Home License for Macintosh Install Office 2011 for Macintosh License Terms and Conditions Hamilton College subscribes to the Microsoft Campus Agreement volume licensing program for the Microsoft Office applications used on campus (Word, Excel, and PowerPoint). This agreement includes “Work at Home” rights for Office according to the following terms and conditions: Faculty and staff who are licensed to use the particular product at school, have the right to run one copy of that product on a home PC that they own or lease for school-related purposes only.(Microsoft Campus and School v.3.2b, 2004). Your DVD is good for two installations: the original installation on your home machine and a reinstall if necessary. Please do not use this DVD to install Microsoft Office on your college-owned computer. NOTE: If you received two discs in your “at home” DVD pack, please use the DVD labeled Microsoft Office for Mac Standard 2011 (Product Key Required). The other DVD is for installing Microsoft Communicator for Mac 2011. Recommended System Requirements Processor Intel Processor Operating System Mac OS X version 10.5.8 or later Memory 1 GB RAM Disk Space Minimum 2.5 GB of free hard-disk space required Disk Drive DVD drive Product Key On the back of the DVD sleeve you will find a 25 character alphanumeric code called a product key, similar to the one shown below. Keep this product key in a safe place, it is a unique code needed to install Office and to verify your license with Microsoft. Uninstall Old Versions of Office NOTE: You must be logged in as an administrator on the computer in order to proceed. Before installing Office 2011, you must uninstall any older versions of Microsoft Office currently installed on your computer. If you do not have an older version of Office on your computer, skip ahead to the Install Office 2011 section. If you do have an older version of Office on your computer, uninstall it by dragging the Microsoft Office XX folder in the Applications folder to the trash. Install Office 2011 We recommend a custom installation to provide the necessary tools, templates, and text converters you are accustomed to using on your college-owned computer. 1. Insert the MS Office DVD. It should mount and open automatically. 2. Double-click the Office Installer icon. 3. The Installer will now launch and display a Welcome screen. Click Continue. 4. The Software License Agreement screen will appear. Click Continue and then click Agree on the little popup window that displays afterward. 5. You will be asked to select a destination – select Macintosh HD (in most cases, this will be your only option). Click Continue. 6. The Installation window will appear. Click on the Customize button. 7. In the Custom Install window, click on the triangle next to Microsoft Office 2011 to expand all of the components. You may wish to uncheck components that you do not use (e.g. Outlook, Messenger, etc). Consult the table below for information on each of the available components in Office 2011. Office 2011 Component Description Recommended Microsoft Word Word Processor Yes Microsoft Excel Spreadsheet Yes Microsoft PowerPoint Presentation Yes Microsoft Outlook Email Client User Choice Microsoft Messenger Messenger Client User Choice Remote Desktop Connection for Mac User Choice Visual Basic for Applications Programmatic features Yes Proofing Tools Spelling and Grammar checkers Yes Microsoft Document Connection for Mac User Choice Office Fonts Fonts Yes Automated Actions User Choice Dock Icons Create Dock Icons for Office programs Yes 8. Uncheck each component that you do not wish to install, then click the Install button. 9. You will be prompted to authenticate. Enter the password of the account you use to log on to the computer. 10. The installer will install Office 2011, which can take several minutes. When the “Installation was successful” message appears, click the Close button. 11. The Installer will close and the Office Setup Assistant will launch. Click on Enter your product key. 12. Type in the Product Key from the back of the DVD sleeve. Make sure you have an internet connection and click Activate. 13. If activation is successful, you will see a message that your copy of Office for Mac is now activated. Click Continue. 14. At the personalization screen, enter your First and Last names in the appropriate fields. Enter Hamilton College in the Company name field. Click Continue. 15. At the next screen select Yes to Keep Office for Mac up to date. We recommend selecting No to the Customer Experience Improvement Program. Click Continue and then Done. 16. Microsoft AutoUpdate will now launch and check for updates. It should be set to automatically check for updates weekly, which is what we recommend. 17. Follow the prompts to install any updates found. Once completed, Office 2011 will be installed and ready to use.

Mac OS 10.4 Tiger

Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Mac OS 10.4 Tiger For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Mac OS 10.4 Tiger Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

Mac OS 10.5 Leopard

Configuring Apple Mail for HillConnect Mail Mac OS 10.5 Leopard For Mac OSX 10.5.x & 10.6.x only These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Mac OS 10.5 Leopard For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Mac OS 10.5 Leopard Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

Mac OS 10.6 Snow Leopard

Configuring Apple Mail for HillConnect Mail Mac OS 10.6 Snow Leopard For Mac OSX 10.5.x & 10.6.x only These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Mac OS 10.6 Snow Leopard For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Mac OS 10.6 Snow Leopard Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

Mac OS 10.7 Lion

Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Mac OS 10.7 Lion For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Mac OS 10.7 Lion Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

Mapelsoft Maple

Installing the Citrix Client on your Computer Mapelsoft Maple Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

Microsoft Office 2010

Microsoft Office 2010 Work at Home License for Windows Microsoft Office 2010 License Terms and Conditions Hamilton College subscribes to the Microsoft Campus Agreement volume licensing program for the Microsoft Office applications used on campus (Word, Excel, and PowerPoint). This agreement includes “Work at Home” rights for Office according to the following terms and conditions: Faculty and staff who are licensed to use the particular product at school, have the right to run one copy of that product on a home PC that they own or lease for school-related purposes only. (Microsoft Campus and School v.3.2b, 2004). Your DVD is good for two installations: the original installation on your home machine and a reinstall if necessary. Please do not use this DVD to install Microsoft Office on your college-owned computer. NOTE: If you received three discs in your “at home” CD/DVD pack, please use the DVD labeled Microsoft Office Professional Plus 2010 (Product Key Required). The other two discs are for installing Microsoft Lync 2010 and Microsoft Business Contact Manager 2010. Recommended System Requirements Processor 500 megahertz (MHz) processor or higher Operating System Windows XP (with SP3), Vista (with SP1) or 7 Memory 512 MB RAM Disk Space Minimum 3.5 GB of hard-disk space required Disk Drive DVD drive Note: Office 2010 does not run on the Microsoft Windows Me, Windows 98, Windows 2000, or Windows NT operating systems. Product Key On the back of the DVD sleeve you will find a 25 character alphanumeric code called a product key, similar to the one shown below. Keep this product key in a safe place, it is a unique code needed to install Office and to verify your license with Microsoft. Uninstall Old Versions of Office Before installing Office 2010, you must uninstall any older versions of Microsoft Office currently installed on your computer. If you do not have an older version of Office on your computer, skip ahead to the Install Office 2010 section. If you do have an older version of Office on your computer, uninstall it as follows: Go to the Start button (lower left corner of your screen) and open the Control Panel. Windows XP: Open Add or Remove Programs Windows Vista/7: Open Programs and Features After the list of programs populates, scroll down and click on “Microsoft Office Professional***” Click Remove or Uninstall. Follow the on-screen prompts to remove Office. Reboot after Office is finished uninstalling. Install Office 2010 We recommend a custom installation to provide the necessary tools, templates, and text converters you are accustomed to using on your college-owned computer. Insert the MS Office DVD. If “autoplay” is enabled on your system, the installation process will start automatically. In Windows Vista/7, you may be prompted to allow the Microsoft Setup Bootstrapper to make changes to the computer – click Yes. If the DVD does not autoplay, browse to the DVD drive (from My Computer (XP) or Computer (Vista/7)) and manually run setup.exe by double clicking on it. Enter the Product Key (found on the back of the DVD sleeve) in the space provided to the left of the Continue button. Make sure that Attempt to automatically activate my product online is checked and then click Continue. On the next screen, check the box labeled I accept the terms of this agreement, then click Continue. On the Choose Installation screen, click on the Customize button. Click the down arrow icon next to Microsoft Office at the top of the tree and select Run all from My Computer. This will select all components. After selecting all components, you can then go down through the list and remove any individual components that you do not use. Consult the table below for information on each of the available components in Office 2010. Office 2010 Component Description Recommended Microsoft Access Database No Microsoft Excel Spreadsheet Yes Microsoft InfoPath Electronic Forms User Choice Microsoft OneNote Free-form Data Organizer User Choice Microsoft Outlook Email Client User Choice Microsoft PowerPoint Presentation Yes Microsoft Publisher Desktop Publishing User Choice Microsoft SharePoint Workspace Document Collaboration No Microsoft Visio Viewer Diagram software (viewer only) User Choice Microsoft Word Word Processor Yes Office Shared Features Features shared by multiple components Yes Office Tools Features shared by multiple components Yes Click on the down arrow icon next to each component that you do not wish to install and select Not Available. Once you have finished customizing your selections, click the Install Now button to begin the installation. After the installation has completed, click Close. You will be prompted to configure updates for Microsoft Office the first time you open one of the Office programs. We advise selecting the “Recommended Settings” option.

Microsoft Office 2011

Microsoft Office 2011 Work at Home License for Macintosh Microsoft Office 2011 Office 2011 for Macintosh License Terms and Conditions Hamilton College subscribes to the Microsoft Campus Agreement volume licensing program for the Microsoft Office applications used on campus (Word, Excel, and PowerPoint). This agreement includes “Work at Home” rights for Office according to the following terms and conditions: Faculty and staff who are licensed to use the particular product at school, have the right to run one copy of that product on a home PC that they own or lease for school-related purposes only.(Microsoft Campus and School v.3.2b, 2004). Your DVD is good for two installations: the original installation on your home machine and a reinstall if necessary. Please do not use this DVD to install Microsoft Office on your college-owned computer. NOTE: If you received two discs in your “at home” DVD pack, please use the DVD labeled Microsoft Office for Mac Standard 2011 (Product Key Required). The other DVD is for installing Microsoft Communicator for Mac 2011. Recommended System Requirements Processor Intel Processor Operating System Mac OS X version 10.5.8 or later Memory 1 GB RAM Disk Space Minimum 2.5 GB of free hard-disk space required Disk Drive DVD drive Product Key On the back of the DVD sleeve you will find a 25 character alphanumeric code called a product key, similar to the one shown below. Keep this product key in a safe place, it is a unique code needed to install Office and to verify your license with Microsoft. Uninstall Old Versions of Office NOTE: You must be logged in as an administrator on the computer in order to proceed. Before installing Office 2011, you must uninstall any older versions of Microsoft Office currently installed on your computer. If you do not have an older version of Office on your computer, skip ahead to the Install Office 2011 section. If you do have an older version of Office on your computer, uninstall it by dragging the Microsoft Office XX folder in the Applications folder to the trash. Install Office 2011 We recommend a custom installation to provide the necessary tools, templates, and text converters you are accustomed to using on your college-owned computer. 1. Insert the MS Office DVD. It should mount and open automatically. 2. Double-click the Office Installer icon. 3. The Installer will now launch and display a Welcome screen. Click Continue. 4. The Software License Agreement screen will appear. Click Continue and then click Agree on the little popup window that displays afterward. 5. You will be asked to select a destination – select Macintosh HD (in most cases, this will be your only option). Click Continue. 6. The Installation window will appear. Click on the Customize button. 7. In the Custom Install window, click on the triangle next to Microsoft Office 2011 to expand all of the components. You may wish to uncheck components that you do not use (e.g. Outlook, Messenger, etc). Consult the table below for information on each of the available components in Office 2011. Office 2011 Component Description Recommended Microsoft Word Word Processor Yes Microsoft Excel Spreadsheet Yes Microsoft PowerPoint Presentation Yes Microsoft Outlook Email Client User Choice Microsoft Messenger Messenger Client User Choice Remote Desktop Connection for Mac User Choice Visual Basic for Applications Programmatic features Yes Proofing Tools Spelling and Grammar checkers Yes Microsoft Document Connection for Mac User Choice Office Fonts Fonts Yes Automated Actions User Choice Dock Icons Create Dock Icons for Office programs Yes 8. Uncheck each component that you do not wish to install, then click the Install button. 9. You will be prompted to authenticate. Enter the password of the account you use to log on to the computer. 10. The installer will install Office 2011, which can take several minutes. When the “Installation was successful” message appears, click the Close button. 11. The Installer will close and the Office Setup Assistant will launch. Click on Enter your product key. 12. Type in the Product Key from the back of the DVD sleeve. Make sure you have an internet connection and click Activate. 13. If activation is successful, you will see a message that your copy of Office for Mac is now activated. Click Continue. 14. At the personalization screen, enter your First and Last names in the appropriate fields. Enter Hamilton College in the Company name field. Click Continue. 15. At the next screen select Yes to Keep Office for Mac up to date. We recommend selecting No to the Customer Experience Improvement Program. Click Continue and then Done. 16. Microsoft AutoUpdate will now launch and check for updates. It should be set to automatically check for updates weekly, which is what we recommend. 17. Follow the prompts to install any updates found. Once completed, Office 2011 will be installed and ready to use.

Microsoft Outlook

Configuring Microsoft Outlook for HillConnect Mail Microsoft Outlook These instructions detail how to configure Microsoft Outlook 2010 to access Hamilton’s HillMail e-mail system (powered by Google). If you have a different version of Microsoft Outlook, these instructions can still provide some assistance. Go to the File tab, Info, and select Add Account. Choose Manually configure server settings and or additional server type. Click Next. Select Internet E-mail. Click Next. Edit the following fields: Set Incoming mail server: to imap.gmail.com Set Outgoing mail server (SMTP): to smtp.gmail.com Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Select the General tab and set Mail Account to HillMail. Click on the Advanced tab. Set Incoming server (IMAP): to 993. Use the following type of encrypted connection: SSL. Set Outgoing server (SMTP): to 465. Use the following type of encrypted connection: SSL (Under SMTP). Click OK. Click Next. Click Finish. To change the Hamilton address book settings click on File, Info and then select Account Settings and then select the Address Books tab. Click the New button and then select Internet Directory Service (LDAP) and then Next. Set Server Name to bud2c.hamilton.edu Check the box for: This server requires me to log on. Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Set Display Name: to Hamilton AD Set Port: to 3269 Check the box for: Use Secure Sockets Layer. Click OK, Next and then Finish. Click Close. Click the Send/Receive tab, Send/Receive All Folders and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail. Fine Tune Outlook Settings for HillMail In Outlook click on View, then View Settings. Click on the Sort... button. Select Sent from the drop down box. Verify that the radio-button for Descending is selected. Click OK, then Yes, then OK. Then click back to Columns. Select Received on the right hand column and select Remove. Then click OK. IMPORTANT NOTE: If you already had rules set up prior to updating Outlook to work with your HillConnect account, you might need to recreate your rules for every Hamilton account you check in Outlook. Those rules that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.

Mozilla Firefox

Installing Mozilla Firefox on Windows and Macintosh Computers Mozilla Firefox For Personal Windows & Macintosh Computers Click on the link below and follow their instructions for installing Mozilla Firefox on your operating system: http://support.mozilla.com/en-US/kb/Installing Firefox?s=installation&r=0&as= For Hamilton-Owned Macintosh Computers Download the latest version of Firefox from Mozilla's website here. Choose to Save the file. Go to your Macintosh HD, open the Applications folder, and navigate to Firefox. NOTE: For Macintosh 10.7 (Lion) users, hold CTRL and cllick on the Firefox icon on your dock, choose Options, and select Show in Finder. Move the old version of Firefox to the Trash icon on the dock. Navigate to the file location for the new version of Firefox you just downloaded and double-click it. In the window that appears like the one below, drag the Firefox icon to the Applications folder icon. Follow the instructions. If prompted, enter your Hamilton network credentials. Once the installation is complete, open Firefox. The message below will only appear the first time you open Firefox after it has been downloaded. Click Open. You have successfully installed the latest version of Mozilla Firefox and can now browse the internet with more security. For Hamilton-Owned Windows Computers NOTE: By default, Mozilla Firefox is set to automatically install the latest updates. If you prefer to install the latest updates yourself and check what version you are using, you can follow the steps below. Open Firefox. Go to the Help menu and select About Firefox. Firefox will now check for updates. You can view its progress by reading the light grey text located below your Firefox version. NOTE: Depending on how you have Firefox setup to install updates, you may see a Check for Updates button. Click that to begin checking your browser for updates. If any updates need to be installed, click Apply Update and follow the directions on the screen to complete the installation process.

Mozilla Thunderbird

Installing and Configuring Thunderbird Mozilla Thunderbird For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.

Policy

Policies - Hardware and Software Policy Supported Products The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited. Full Support Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades. Limited Support Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above. Licensing of Software The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties. Software on Personally Owned Equipment Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Policies - Software Standards Policy Policies Software Standards Rationale: In Hamilton's modern networked environment, the ability to easily share information is important. Ideally, the ease of sharing should not depend upon which hardware environment is being used on the desktop (Wintel or Macintosh). Central to making sharing facile is the software environment, particularly software used for word processing, spreadsheets, databases, network browsing, and electronic mail. The following are advantages of campus-wide software standards: Improved Data Sharing Consistency of file formats provides for optimal file sharing capabilities between individuals, departments, and groups across campus. Identical resources on each desktop (private offices and public labs) provide ease of transferability and a consistent tool-set for all users. From any room, office or public lab, needed resources will be available. Sharing of data between applications (word processors, spreadsheets, data bases) is seamless. Simplified Budgeting and Purchasing Software standards would permit centralized budgeting and purchasing. This would relieve an individual or department from the time consuming tasks of choosing a product, tracking down the best pricing and product availability, and generating the proper paperwork to place an order for the product. Significant savings can be achieved through site licenses or quantity discounts. Improved Support ITS support personnel can focus on depth of application knowledge rather than breadth of numerous applications. Product expertise means questions can be answered more quickly and efficiently. Support efforts can be focused on proactively supporting the end-user and documenting known problems. Support could come from any member of the Hamilton College community, since most will be using the same application. Support subscriptions to Knowledge Data Bases provided by third party vendors could be made available online to all users via the campus network. Support licenses from the vendor could be made available to users. Improved Training Training teams can focus on developing curricula for levels of user proficiency (introductory, intermediate, advanced). Training specialists from outside campus can be used more effectively and economically. Smoother Software Installation and Upgrades Software installations for new machines could become invisible to the end-users by making it part of the hardware installation. Installations can become routine, rather than a specialized process for each individual, resulting in time savings. Installations and upgrades could be made available to all users via the campus network, and automated for consistency. Upgrades can be tested and documented prior to campus-wide deployment to reduce potential incompatibles and problems. Simplified Software Licensing Separate record keeping for software licenses would not be required by the individual; rather it could become part of the central inventory of hardware. Software Standards: Microsoft Word Microsoft Excel Microsoft PowerPoint Dreamweaver Filemaker Internet Explorer Mozilla Thunderbird Adobe Acrobat Creator/Reader For questions about these Policies, Procedures, Plans and Standards, contact: David Smallen, Vice President for Information Technology 315-859-4169

Software

Configuring Apple Mail for HillConnect Mail Software For Mac OSX 10.5.x & 10.6.x only These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring Microsoft Outlook for HillConnect Mail Software These instructions detail how to configure Microsoft Outlook 2010 to access Hamilton’s HillMail e-mail system (powered by Google). If you have a different version of Microsoft Outlook, these instructions can still provide some assistance. Go to the File tab, Info, and select Add Account. Choose Manually configure server settings and or additional server type. Click Next. Select Internet E-mail. Click Next. Edit the following fields: Set Incoming mail server: to imap.gmail.com Set Outgoing mail server (SMTP): to smtp.gmail.com Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Select the General tab and set Mail Account to HillMail. Click on the Advanced tab. Set Incoming server (IMAP): to 993. Use the following type of encrypted connection: SSL. Set Outgoing server (SMTP): to 465. Use the following type of encrypted connection: SSL (Under SMTP). Click OK. Click Next. Click Finish. To change the Hamilton address book settings click on File, Info and then select Account Settings and then select the Address Books tab. Click the New button and then select Internet Directory Service (LDAP) and then Next. Set Server Name to bud2c.hamilton.edu Check the box for: This server requires me to log on. Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Set Display Name: to Hamilton AD Set Port: to 3269 Check the box for: Use Secure Sockets Layer. Click OK, Next and then Finish. Click Close. Click the Send/Receive tab, Send/Receive All Folders and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail. Fine Tune Outlook Settings for HillMail In Outlook click on View, then View Settings. Click on the Sort... button. Select Sent from the drop down box. Verify that the radio-button for Descending is selected. Click OK, then Yes, then OK. Then click back to Columns. Select Received on the right hand column and select Remove. Then click OK. IMPORTANT NOTE: If you already had rules set up prior to updating Outlook to work with your HillConnect account, you might need to recreate your rules for every Hamilton account you check in Outlook. Those rules that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.
Installing and Configuring Thunderbird Software For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.
Installing AVG Anti-virus Software Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.
Installing Mozilla Firefox on Windows and Macintosh Computers Software For Personal Windows & Macintosh Computers Click on the link below and follow their instructions for installing Mozilla Firefox on your operating system: http://support.mozilla.com/en-US/kb/Installing Firefox?s=installation&r=0&as= For Hamilton-Owned Macintosh Computers Download the latest version of Firefox from Mozilla's website here. Choose to Save the file. Go to your Macintosh HD, open the Applications folder, and navigate to Firefox. NOTE: For Macintosh 10.7 (Lion) users, hold CTRL and cllick on the Firefox icon on your dock, choose Options, and select Show in Finder. Move the old version of Firefox to the Trash icon on the dock. Navigate to the file location for the new version of Firefox you just downloaded and double-click it. In the window that appears like the one below, drag the Firefox icon to the Applications folder icon. Follow the instructions. If prompted, enter your Hamilton network credentials. Once the installation is complete, open Firefox. The message below will only appear the first time you open Firefox after it has been downloaded. Click Open. You have successfully installed the latest version of Mozilla Firefox and can now browse the internet with more security. For Hamilton-Owned Windows Computers NOTE: By default, Mozilla Firefox is set to automatically install the latest updates. If you prefer to install the latest updates yourself and check what version you are using, you can follow the steps below. Open Firefox. Go to the Help menu and select About Firefox. Firefox will now check for updates. You can view its progress by reading the light grey text located below your Firefox version. NOTE: Depending on how you have Firefox setup to install updates, you may see a Check for Updates button. Click that to begin checking your browser for updates. If any updates need to be installed, click Apply Update and follow the directions on the screen to complete the installation process.
Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Software For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Installing Sophos Anti-Virus on Windows for Employees Only Software For Off-Campus Use NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos. NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system: Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button. Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button. Downloading Sophos Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7). In Windows Explorer’s address line type ftp://software.hamilton.edu For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name. Enter your Hamilton network password in the Password box. Click Log On. If you receive the following alert, click Unblock. Open the Sophos folder, and then open the interchk folder. Drag the file savw_95_sa_sfx.exe to the desktop of your computer. Close Windows Explorer. Installing Sophos To install Sophos on your computer see the steps for the operating system you are running. Windaws XP - double click on savw_95_sa_sfx.exe then click Run. Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator. When the installation wizard appears, click Install. Click Next. Agree to the License agreement and click Next. Click Next to create the folder. To configure Sophos automatic updating please type in the following: In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp In Username type in hamilton-d\username. Your username is your network ID name. In Password type in your hamilton network password. Confirm password type in your hamilton network password. Click Next. Uncheck the box next to Remove third-party security software and click Next. Click Next. Click Next. Click Finish to complete the installation.
Installing the Citrix Client on your Computer Software Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.
Introduction to Qualtrics Software What is Qualtrics? Qualtrics is a suite of services used by Hamilton College to develop and support all aspects of forms and surveys. Various departments, including ITS, the Career Center, the Writing Center, and the Psychology Department already use it. It possesses an incredibly robust set of features to collect and analyze data either within itself, or by downloading datasets into Excel and SPSS. How do I create an account? Contact ITS Course Support (course-support@hamilton.edu, x4877) to get an Access Code. Go to hamilton.qualtrics.com, and select Please click here to create an account. Enter your e-mail address and select a password, and click get started! Select Hamilton College as the Educational Institution, and click finish. Enter your access code, and click go. (NOTE: Do NOT press sign up now. That will create a trial account that will be deleted). Qualtrics Support Qualtrics has an expansive help suite called "Qualtrics University." To access it, select get help from any screen in Qualtrics. Some specific pages are listed below: Creating a Survey Distributing a Survey Link Inviting Collaborators View Results Downloading Data Creating Panels Creating Samples of a Panel
Microsoft Office 2010 Work at Home License for Windows Software License Terms and Conditions Hamilton College subscribes to the Microsoft Campus Agreement volume licensing program for the Microsoft Office applications used on campus (Word, Excel, and PowerPoint). This agreement includes “Work at Home” rights for Office according to the following terms and conditions: Faculty and staff who are licensed to use the particular product at school, have the right to run one copy of that product on a home PC that they own or lease for school-related purposes only. (Microsoft Campus and School v.3.2b, 2004). Your DVD is good for two installations: the original installation on your home machine and a reinstall if necessary. Please do not use this DVD to install Microsoft Office on your college-owned computer. NOTE: If you received three discs in your “at home” CD/DVD pack, please use the DVD labeled Microsoft Office Professional Plus 2010 (Product Key Required). The other two discs are for installing Microsoft Lync 2010 and Microsoft Business Contact Manager 2010. Recommended System Requirements Processor 500 megahertz (MHz) processor or higher Operating System Windows XP (with SP3), Vista (with SP1) or 7 Memory 512 MB RAM Disk Space Minimum 3.5 GB of hard-disk space required Disk Drive DVD drive Note: Office 2010 does not run on the Microsoft Windows Me, Windows 98, Windows 2000, or Windows NT operating systems. Product Key On the back of the DVD sleeve you will find a 25 character alphanumeric code called a product key, similar to the one shown below. Keep this product key in a safe place, it is a unique code needed to install Office and to verify your license with Microsoft. Uninstall Old Versions of Office Before installing Office 2010, you must uninstall any older versions of Microsoft Office currently installed on your computer. If you do not have an older version of Office on your computer, skip ahead to the Install Office 2010 section. If you do have an older version of Office on your computer, uninstall it as follows: Go to the Start button (lower left corner of your screen) and open the Control Panel. Windows XP: Open Add or Remove Programs Windows Vista/7: Open Programs and Features After the list of programs populates, scroll down and click on “Microsoft Office Professional***” Click Remove or Uninstall. Follow the on-screen prompts to remove Office. Reboot after Office is finished uninstalling. Install Office 2010 We recommend a custom installation to provide the necessary tools, templates, and text converters you are accustomed to using on your college-owned computer. Insert the MS Office DVD. If “autoplay” is enabled on your system, the installation process will start automatically. In Windows Vista/7, you may be prompted to allow the Microsoft Setup Bootstrapper to make changes to the computer – click Yes. If the DVD does not autoplay, browse to the DVD drive (from My Computer (XP) or Computer (Vista/7)) and manually run setup.exe by double clicking on it. Enter the Product Key (found on the back of the DVD sleeve) in the space provided to the left of the Continue button. Make sure that Attempt to automatically activate my product online is checked and then click Continue. On the next screen, check the box labeled I accept the terms of this agreement, then click Continue. On the Choose Installation screen, click on the Customize button. Click the down arrow icon next to Microsoft Office at the top of the tree and select Run all from My Computer. This will select all components. After selecting all components, you can then go down through the list and remove any individual components that you do not use. Consult the table below for information on each of the available components in Office 2010. Office 2010 Component Description Recommended Microsoft Access Database No Microsoft Excel Spreadsheet Yes Microsoft InfoPath Electronic Forms User Choice Microsoft OneNote Free-form Data Organizer User Choice Microsoft Outlook Email Client User Choice Microsoft PowerPoint Presentation Yes Microsoft Publisher Desktop Publishing User Choice Microsoft SharePoint Workspace Document Collaboration No Microsoft Visio Viewer Diagram software (viewer only) User Choice Microsoft Word Word Processor Yes Office Shared Features Features shared by multiple components Yes Office Tools Features shared by multiple components Yes Click on the down arrow icon next to each component that you do not wish to install and select Not Available. Once you have finished customizing your selections, click the Install Now button to begin the installation. After the installation has completed, click Close. You will be prompted to configure updates for Microsoft Office the first time you open one of the Office programs. We advise selecting the “Recommended Settings” option.
Microsoft Office 2011 Work at Home License for Macintosh Software Office 2011 for Macintosh License Terms and Conditions Hamilton College subscribes to the Microsoft Campus Agreement volume licensing program for the Microsoft Office applications used on campus (Word, Excel, and PowerPoint). This agreement includes “Work at Home” rights for Office according to the following terms and conditions: Faculty and staff who are licensed to use the particular product at school, have the right to run one copy of that product on a home PC that they own or lease for school-related purposes only.(Microsoft Campus and School v.3.2b, 2004). Your DVD is good for two installations: the original installation on your home machine and a reinstall if necessary. Please do not use this DVD to install Microsoft Office on your college-owned computer. NOTE: If you received two discs in your “at home” DVD pack, please use the DVD labeled Microsoft Office for Mac Standard 2011 (Product Key Required). The other DVD is for installing Microsoft Communicator for Mac 2011. Recommended System Requirements Processor Intel Processor Operating System Mac OS X version 10.5.8 or later Memory 1 GB RAM Disk Space Minimum 2.5 GB of free hard-disk space required Disk Drive DVD drive Product Key On the back of the DVD sleeve you will find a 25 character alphanumeric code called a product key, similar to the one shown below. Keep this product key in a safe place, it is a unique code needed to install Office and to verify your license with Microsoft. Uninstall Old Versions of Office NOTE: You must be logged in as an administrator on the computer in order to proceed. Before installing Office 2011, you must uninstall any older versions of Microsoft Office currently installed on your computer. If you do not have an older version of Office on your computer, skip ahead to the Install Office 2011 section. If you do have an older version of Office on your computer, uninstall it by dragging the Microsoft Office XX folder in the Applications folder to the trash. Install Office 2011 We recommend a custom installation to provide the necessary tools, templates, and text converters you are accustomed to using on your college-owned computer. 1. Insert the MS Office DVD. It should mount and open automatically. 2. Double-click the Office Installer icon. 3. The Installer will now launch and display a Welcome screen. Click Continue. 4. The Software License Agreement screen will appear. Click Continue and then click Agree on the little popup window that displays afterward. 5. You will be asked to select a destination – select Macintosh HD (in most cases, this will be your only option). Click Continue. 6. The Installation window will appear. Click on the Customize button. 7. In the Custom Install window, click on the triangle next to Microsoft Office 2011 to expand all of the components. You may wish to uncheck components that you do not use (e.g. Outlook, Messenger, etc). Consult the table below for information on each of the available components in Office 2011. Office 2011 Component Description Recommended Microsoft Word Word Processor Yes Microsoft Excel Spreadsheet Yes Microsoft PowerPoint Presentation Yes Microsoft Outlook Email Client User Choice Microsoft Messenger Messenger Client User Choice Remote Desktop Connection for Mac User Choice Visual Basic for Applications Programmatic features Yes Proofing Tools Spelling and Grammar checkers Yes Microsoft Document Connection for Mac User Choice Office Fonts Fonts Yes Automated Actions User Choice Dock Icons Create Dock Icons for Office programs Yes 8. Uncheck each component that you do not wish to install, then click the Install button. 9. You will be prompted to authenticate. Enter the password of the account you use to log on to the computer. 10. The installer will install Office 2011, which can take several minutes. When the “Installation was successful” message appears, click the Close button. 11. The Installer will close and the Office Setup Assistant will launch. Click on Enter your product key. 12. Type in the Product Key from the back of the DVD sleeve. Make sure you have an internet connection and click Activate. 13. If activation is successful, you will see a message that your copy of Office for Mac is now activated. Click Continue. 14. At the personalization screen, enter your First and Last names in the appropriate fields. Enter Hamilton College in the Company name field. Click Continue. 15. At the next screen select Yes to Keep Office for Mac up to date. We recommend selecting No to the Customer Experience Improvement Program. Click Continue and then Done. 16. Microsoft AutoUpdate will now launch and check for updates. It should be set to automatically check for updates weekly, which is what we recommend. 17. Follow the prompts to install any updates found. Once completed, Office 2011 will be installed and ready to use.
Policies - Hardware and Software Software Supported Products The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited. Full Support Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades. Limited Support Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above. Licensing of Software The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties. Software on Personally Owned Equipment Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Policies - Software Standards Software Policies Software Standards Rationale: In Hamilton's modern networked environment, the ability to easily share information is important. Ideally, the ease of sharing should not depend upon which hardware environment is being used on the desktop (Wintel or Macintosh). Central to making sharing facile is the software environment, particularly software used for word processing, spreadsheets, databases, network browsing, and electronic mail. The following are advantages of campus-wide software standards: Improved Data Sharing Consistency of file formats provides for optimal file sharing capabilities between individuals, departments, and groups across campus. Identical resources on each desktop (private offices and public labs) provide ease of transferability and a consistent tool-set for all users. From any room, office or public lab, needed resources will be available. Sharing of data between applications (word processors, spreadsheets, data bases) is seamless. Simplified Budgeting and Purchasing Software standards would permit centralized budgeting and purchasing. This would relieve an individual or department from the time consuming tasks of choosing a product, tracking down the best pricing and product availability, and generating the proper paperwork to place an order for the product. Significant savings can be achieved through site licenses or quantity discounts. Improved Support ITS support personnel can focus on depth of application knowledge rather than breadth of numerous applications. Product expertise means questions can be answered more quickly and efficiently. Support efforts can be focused on proactively supporting the end-user and documenting known problems. Support could come from any member of the Hamilton College community, since most will be using the same application. Support subscriptions to Knowledge Data Bases provided by third party vendors could be made available online to all users via the campus network. Support licenses from the vendor could be made available to users. Improved Training Training teams can focus on developing curricula for levels of user proficiency (introductory, intermediate, advanced). Training specialists from outside campus can be used more effectively and economically. Smoother Software Installation and Upgrades Software installations for new machines could become invisible to the end-users by making it part of the hardware installation. Installations can become routine, rather than a specialized process for each individual, resulting in time savings. Installations and upgrades could be made available to all users via the campus network, and automated for consistency. Upgrades can be tested and documented prior to campus-wide deployment to reduce potential incompatibles and problems. Simplified Software Licensing Separate record keeping for software licenses would not be required by the individual; rather it could become part of the central inventory of hardware. Software Standards: Microsoft Word Microsoft Excel Microsoft PowerPoint Dreamweaver Filemaker Internet Explorer Mozilla Thunderbird Adobe Acrobat Creator/Reader For questions about these Policies, Procedures, Plans and Standards, contact: David Smallen, Vice President for Information Technology 315-859-4169
SmartBoard Tools Software For Windows Smart Board Tools is a program that allows for the interactive use of your screen. The program associated with the Smart Tools software is called Notebook, and can be used to create interactive presentations, as a whiteboard, or as a means to interact with existing files. The tools can be used to draw on ink layer over any program or file, whether this be the internet, PDFs, Word documents, or anything else. A few select programs that include Word, Excel, and PowerPoint are compatible with Smart Tools software, and therefore you integrate the tools and the document instead of drawing an ink layer over it. The three uses of Smart Board Tools (Notebook software, non-integrated programs such as Internet Explorer, and integrated programs such as Word) will be detailed later in this documentation. Smart Tools software is on every Annotator screen, as well as every presentation computer. NOTE: Everything in Smart Tools can be controlled either using the interactive pen (Annotator screens only) or the mouse. Getting Started: From the Start menu select All Programs, go to Smart Technologies, click on Smart Board Drivers, and finally select Smart Board Tools. NOTE: Smart Board Tools is different from the Notebook Software. Although they work jointly, Smart Board Tools are the actual interactive tools while Notebook is the software upon which to use those tools. You can access the Notebook Software from the Smart Board Tools. A toolbar will appear on your screen. Clicking the double arrows will minimize the toolbar, while clicking, holding, and dragging the dots below the arrows will change the position of the toolbar. There is a wheel at the bottom of the toolbar. Clicking on this wheel will allow you to edit the options that appear in the toolbar by clicking and dragging into the toolbar. Clicking on Restore Default Settings will return the toolbar to its default state. It may be necessary to orient your pen to ensure the accuracy of the pen relative to your perspective of the screen. Click on the Smart Tool button on the bottom right hand of your screen and click Orient. Then follow the instructions. screenshot Drawing Tools These tools are the basic Smart Tools that can be used over or in any program. screenshot Pen: write on the screen screenshot Highlighter: highlight a section of text, or other area of focus screenshot Magic Pen: use a pen to create a magnifier and spotlight screenshot Creative Pen: draw with extra flourish and designs screenshot Line: draw straight lines, either with or with arrows screenshot Shape: draw shapes screenshot Eraser: erase writing done with the pen tool NOTE: To manipulate the above tools, click on the tool in the smart board toolbar and then on the wheel symbol. In the box that appears, scroll down to see all the options. Make sure to click Save Tool Properties when you are finished. Other Tools screenshot Welcome Center: Support center for Smart Board Tools screenshot Keyboard: type letters—this is only really necessary if you do not have a physical keyboard screenshot Undo: undo last action screenshot Spotlight: darken the screen except for one section. You can change the placement of the spotlight by clicking anywhere outside of the spotlight and dragging. You can change the type proportions of the spotlight by clicking and dragging from the blue line. Click on the grey box to exit the change the shape of the spotlight, the transparency of the darkened area, or the exit the spotlight. screenshot Magnify: bring up a box that magnifies a section of the screen. The boxes at the bottom of the window that appears allow you to see what is being magnified, while the red box allows you to change what is being magnified with the mouse. screenshot Screen shade: Put a shade over the screen that can be manipulated to show only a section. The arrows at the side of the screen shade allow you to move the edges either in or out. screenshot Color: Fill in a shape with either a solid or gradient fill screenshot Text: Insert text, modify the color or font screenshot Table: insert a table of specified dimensions screenshot Recorder: wmv vs. avi. (when saving) screenshot Document Camera: incorporate a document camera into your presentation screenshot Screen Capture Toolbar: save and capture your work NOTE: After using a tool, your must click back on the arrow tool to use either the pen or the mouse as an arrow. Using Smart Tools in Non-Integrated Programs Smart Board Tools can be used at any time over any program. If you are in a non-integrated program (anything besides Word, Excel, PowerPoint and Notebook) an ink layer is created over the program. You will see that as soon as you click on a tool, a box will appear around your screen. This is the ink layer. 1. You can use any tool on this ink layer. However, once the ink layer is up you cannot modify or change anything behind the layer (i.e. change websites, scroll) unless you close the ink layer. 2. Always remember to click back on the arrow after a tool is selected to manipulate or not use the tool. Saving the Ink Layer To save an ink layer, click on the save symbol at the top of the screen, or use to Screen Capture Toolbar. This will save the ink as well as the image behind it to a Notebook file. Also, clicking on the ink layer will give you the option of saving. By clicking on the screen, you can also select your saving settings by selecting Ink Layer Settings. Closing the Ink Layer You have to close the ink layer before you can interact with any program behind the layer. To do this, either click on the red X at the top right of your screen, or click on the screen and select Close ink Layer. Using SMART Board Tools in Integrated Programs The main difference between an integrated and non-integrated program is that in integrated programs you do not create an ink layer over the program. The drawing tools can be used within the actual software, meaning that you can save your drawings along with the document and you do not have to close the ink layer to operate within the program. Open a Word, PowerPoint, or Excel document. Notice that drawing over the document does not produce an ink layer. Once you have ink in the document, there are three saving options. Notice that the Aware Tools window pops up, which is what you will use to save. In addition to the three options listed below, you can use the screen capture toolbar to save your notes. Option 1: Insert ink as image. This will allow you to insert your ink just as it appears into the document, and then save with the document (rather than as a separate file). To do this, click on the… symbol in Aware Tools. If you choose to insert the notes as an image, you can manipulate them by selecting the image and using the arrow button. Option 2: Insert ink as text. This will try to convert your writing to text, and then save it with the file. To do this, click on the … button. Option 3: Save the ink notes along with a picture of the page to a Notebook file. You will not be able to edit this page later, as it will save it as an image in Notebook. To utilize this option, click on the… symbol. Using SMART Board Tools in Notebook Notebook software allows you the opportunity to greatly broaden the range of uses of Smart Board Tools. Using Notebook: Creating a Presentation or Using the Whiteboard You can create a presentation in Smart Tools similar to in PowerPoint, or use Notebook as an interactive whiteboard. Here are a few helpful tools and hints. Notebook files automatically open when saving ink notes, or click on the Notebook symbol in the Smart Board Tools toolbar to open a blank document. New Slide: to add a slide click on the (insert) button on the left View Fullscreen: to view your slides fullscreen click on the (insert) button Recorder: record your actions on the whiteboard for future viewing. This will save to your hard drive. You cannot edit the video file after you make it. Autohide: hide the toolbar on the left whenever you click on the whiteboard Basic Formatting Tools and Tips in Notebook You can select an object in the Notebook by clicking and dragging over as many objects as you want. By clicking on the grey box (insert image) you can: Delete: delete all objects selected Lock: lock object so that it cannot be moved or manipulated. To unlock, click on the lock symbol that appears. Recognize: recognize writing either as a shape, symbol, or word Flip: rotate the selected object(s) Clone: reproduce an identical object Group: group multiple objects together The green circle that appears above a selected object can be used to rotate the object(s). NOTE: If multiple items are selected, only the green circle or grey box closest the perimeter of the objects can be used to manipulate or rotate all objects selected
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Software Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

Sophos

Installing Sophos Anti-Virus on Mac OS 10.4-10.8 for Employees Sophos For Off Campus Use Removal of old Sophos (if necessary) NOTE: If you already have Sophos on your computer go through the removal steps otherwise go to the section Downloading and Installing Sophos 1. At Finder click on your hard drive icon. 2. Open the folder Library. 3. Open the folder Application Support. 4. Open the folder Sophos Anti-virus. 5. Launch the Remove Sophos Anti-virus. 6. Once Sophos is removed from the computer you can install the new version of Sophos. Downloading and Installing Sophos 1. Launch Firefox. NOTE: Safari will not work to download Sophos. 2. Please replace userid with your hamilton user name as you type in the Address line ftp://hamilton-d\userid@software.hamilton.edu/sophos 3. In the dialog box that appears type in your Hamilton Network password. 4. Click OK. 5. Click on the folder link Sophos Mac OS 10.2 & above. 6. Click on the link ESCOSX.zip to download the Sophos installer on your computer. 7. In the dialog box that appears, choose the bullet in front of Save File. 8. Click OK. 9. Locate the ESCOSX.zip that you downloaded. 10. Double click on the ESCOSX.zip to unpack the file folder. Installing Sophos 1. Close all other applications. 2. Open the folder ESCOSX file folder on the desktop. 3. Double-click on the file Sophos Anti-Virus.mpkg. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 4. Click Continue in window This package contains a program that … 5. The Welcome to the Sophos Anti-Virus Installer screen appears. Click Continue. 6. The Important Information screen appears. Click Continue. 7. The Select a Destination screen appears. Select your computer’s hard drive. Click Continue. 8. The Standard Install screen appears. Click Install. a. If the installer launches an Authenticate window, enter your username and password. This will be the username and password you use to log onto the computer. 9. When the progress bar is complete, you will see a message indicating Install Succeeded. Click Close. Configuring Sophos 1. Click on the Sophos Shield located by the Time & Date in the top right corner on the menu bar. 2. Select Open Sophos Anti-virus Preferences. 3. Click on the Lock button labeled Click lock to make changes in the lower left hand corner. 4. An Authenticate window appears. Enter your username and password. This will be the username and password you use to log onto the computer when it boots up. After typing them in click OK. 5. Click on the AutoUpdate tab (see figure below.) 6. On the Update from primary location select Company web server. 7. In the URL: field http://sophosupdate.hamilton.edu/cids/s000/escosx 8. In the User name: field, using your network username in place of “userid,” enter Hamilton-d\userid if you are an employee. For example, if you were a employee named Ulysses Grant, you would type hamilton-d\ugrant in the User name field. 9. In the Password: field, enter your Hamilton Network Password. This is the password you use to access the ESS or SSS server. 10. Place a check in the box labeled Check for updates on connection to network or internet. 11. Quit System Preferences by selecting System Preferences (from the main menu bar), and then Quit System Preferences. What to Expect When You’re Finished 1. After your installation is complete, Sophos will scan for viruses in the background and will automatically remove any that are found. 2. Sophos will update every day automatically via the Internet. Remember that if your computer is not connecting to the Internet Sophos Anti-Virus will not be able to receive up dates, and your virus-protection will be ineffective. 3. We recommend that you repair disk permissions on your computer after the installation is finished, as outlined below. Repairing Disk Permissions 1. In your hard drive, open your Applications folder and then open the Utilities folder. 2. Open Disk Utility. 3. Click on the name of your hard drive in the left section of the window. Under the First Aid tab, click on Repair Disk Permissions. 4. You’ll see a progress bar near the bottom of the window showing the status of the repair. You’ll also see text appear in the blank section of the window as permissions are repaired. Be patient as this process can take several minutes. 5. When finished, you’ll be notified that the Permissions repair is complete. 6. Quit Disk Utility.
Installing Sophos Anti-Virus on Windows for Employees Only Sophos For Off-Campus Use NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos. NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system: Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button. Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button. Downloading Sophos Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7). In Windows Explorer’s address line type ftp://software.hamilton.edu For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name. Enter your Hamilton network password in the Password box. Click Log On. If you receive the following alert, click Unblock. Open the Sophos folder, and then open the interchk folder. Drag the file savw_95_sa_sfx.exe to the desktop of your computer. Close Windows Explorer. Installing Sophos To install Sophos on your computer see the steps for the operating system you are running. Windaws XP - double click on savw_95_sa_sfx.exe then click Run. Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator. When the installation wizard appears, click Install. Click Next. Agree to the License agreement and click Next. Click Next to create the folder. To configure Sophos automatic updating please type in the following: In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp In Username type in hamilton-d\username. Your username is your network ID name. In Password type in your hamilton network password. Confirm password type in your hamilton network password. Click Next. Uncheck the box next to Remove third-party security software and click Next. Click Next. Click Next. Click Finish to complete the installation.
Sophos Home Edition on Mac OS X 10.4-10.7 for Students Sophos Students Only As Macintosh becomes more popular, it is increasingly a target for an emerging group of viruses and spyware designed specifically for the Mac operating system. It is in the best interests of Mac users to take action now to protect their systems. This document explains how to download and install Sophos’ free Anti-Virus solution for student Mac users. Download Sophos Anti-Virus 1. Visit the Sophos Anti-Virus for Mac Home Edition page on the Sophos website: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 2. Click on the Download Now button: 3. When prompted, click the Save File button. 4. Select Desktop as the save location and then click the Save button. Installing Sophos Anti-Virus 1. Double-click the savosx_72_he.dmg file that you just downloaded to the desktop. It will mount and automatically open Sophos Anti-Virus Home Edition OS X 10.4 . 2. Double-click on Sophos Anti-Virus Home Edition.mpkg. 3. When prompted that “This package will run a program to determine if the software can be installed,” click the Continue button. This will check your system for any possible conflicts that would prevent Sophos from installing. 4. If there are no conflicts, the Welcome Screen will appear. Click Continue. 5. At the Software License Agreement screen, click Continue. 6. Click the Agree button. 7. At the Select a Destination screen, click on Macintosh HD (for most, this will be the only option) and then click Continue. 8. At the Sophos Anti-Virus Updates screen, click Continue. 9. At the Standard Install screen, click the Install button to proceed with the installation. 10. When prompted, enter your username and password for your Mac computer. 11. At the Completion screen, take a moment to read through the brief information on how to use Sophos Anti-Virus for Mac Home Edition. Click Continue. 12. At the Installation was Successful screen, click Close. 13. You should now have a black Sophos shield icon in the Menu Bar at the upper right of your screen. How Do I Use Sophos Anti-Virus for Mac Home Edition? Sophos runs in the background and scans files for threats whenever the files are opened. If you want to perform a manual scan of all your files, click the black Sophos shield in the menu bar and select Scan Local Drives.

StatView

Installing the Citrix Client on your Computer StatView Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

Stata

Installing the Citrix Client on your Computer Stata Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.

Survey Manager

Introduction to Qualtrics Survey Manager What is Qualtrics? Qualtrics is a suite of services used by Hamilton College to develop and support all aspects of forms and surveys. Various departments, including ITS, the Career Center, the Writing Center, and the Psychology Department already use it. It possesses an incredibly robust set of features to collect and analyze data either within itself, or by downloading datasets into Excel and SPSS. How do I create an account? Contact ITS Course Support (course-support@hamilton.edu, x4877) to get an Access Code. Go to hamilton.qualtrics.com, and select Please click here to create an account. Enter your e-mail address and select a password, and click get started! Select Hamilton College as the Educational Institution, and click finish. Enter your access code, and click go. (NOTE: Do NOT press sign up now. That will create a trial account that will be deleted). Qualtrics Support Qualtrics has an expansive help suite called "Qualtrics University." To access it, select get help from any screen in Qualtrics. Some specific pages are listed below: Creating a Survey Distributing a Survey Link Inviting Collaborators View Results Downloading Data Creating Panels Creating Samples of a Panel

TE Classroom

SmartBoard Tools TE Classroom For Windows Smart Board Tools is a program that allows for the interactive use of your screen. The program associated with the Smart Tools software is called Notebook, and can be used to create interactive presentations, as a whiteboard, or as a means to interact with existing files. The tools can be used to draw on ink layer over any program or file, whether this be the internet, PDFs, Word documents, or anything else. A few select programs that include Word, Excel, and PowerPoint are compatible with Smart Tools software, and therefore you integrate the tools and the document instead of drawing an ink layer over it. The three uses of Smart Board Tools (Notebook software, non-integrated programs such as Internet Explorer, and integrated programs such as Word) will be detailed later in this documentation. Smart Tools software is on every Annotator screen, as well as every presentation computer. NOTE: Everything in Smart Tools can be controlled either using the interactive pen (Annotator screens only) or the mouse. Getting Started: From the Start menu select All Programs, go to Smart Technologies, click on Smart Board Drivers, and finally select Smart Board Tools. NOTE: Smart Board Tools is different from the Notebook Software. Although they work jointly, Smart Board Tools are the actual interactive tools while Notebook is the software upon which to use those tools. You can access the Notebook Software from the Smart Board Tools. A toolbar will appear on your screen. Clicking the double arrows will minimize the toolbar, while clicking, holding, and dragging the dots below the arrows will change the position of the toolbar. There is a wheel at the bottom of the toolbar. Clicking on this wheel will allow you to edit the options that appear in the toolbar by clicking and dragging into the toolbar. Clicking on Restore Default Settings will return the toolbar to its default state. It may be necessary to orient your pen to ensure the accuracy of the pen relative to your perspective of the screen. Click on the Smart Tool button on the bottom right hand of your screen and click Orient. Then follow the instructions. screenshot Drawing Tools These tools are the basic Smart Tools that can be used over or in any program. screenshot Pen: write on the screen screenshot Highlighter: highlight a section of text, or other area of focus screenshot Magic Pen: use a pen to create a magnifier and spotlight screenshot Creative Pen: draw with extra flourish and designs screenshot Line: draw straight lines, either with or with arrows screenshot Shape: draw shapes screenshot Eraser: erase writing done with the pen tool NOTE: To manipulate the above tools, click on the tool in the smart board toolbar and then on the wheel symbol. In the box that appears, scroll down to see all the options. Make sure to click Save Tool Properties when you are finished. Other Tools screenshot Welcome Center: Support center for Smart Board Tools screenshot Keyboard: type letters—this is only really necessary if you do not have a physical keyboard screenshot Undo: undo last action screenshot Spotlight: darken the screen except for one section. You can change the placement of the spotlight by clicking anywhere outside of the spotlight and dragging. You can change the type proportions of the spotlight by clicking and dragging from the blue line. Click on the grey box to exit the change the shape of the spotlight, the transparency of the darkened area, or the exit the spotlight. screenshot Magnify: bring up a box that magnifies a section of the screen. The boxes at the bottom of the window that appears allow you to see what is being magnified, while the red box allows you to change what is being magnified with the mouse. screenshot Screen shade: Put a shade over the screen that can be manipulated to show only a section. The arrows at the side of the screen shade allow you to move the edges either in or out. screenshot Color: Fill in a shape with either a solid or gradient fill screenshot Text: Insert text, modify the color or font screenshot Table: insert a table of specified dimensions screenshot Recorder: wmv vs. avi. (when saving) screenshot Document Camera: incorporate a document camera into your presentation screenshot Screen Capture Toolbar: save and capture your work NOTE: After using a tool, your must click back on the arrow tool to use either the pen or the mouse as an arrow. Using Smart Tools in Non-Integrated Programs Smart Board Tools can be used at any time over any program. If you are in a non-integrated program (anything besides Word, Excel, PowerPoint and Notebook) an ink layer is created over the program. You will see that as soon as you click on a tool, a box will appear around your screen. This is the ink layer. 1. You can use any tool on this ink layer. However, once the ink layer is up you cannot modify or change anything behind the layer (i.e. change websites, scroll) unless you close the ink layer. 2. Always remember to click back on the arrow after a tool is selected to manipulate or not use the tool. Saving the Ink Layer To save an ink layer, click on the save symbol at the top of the screen, or use to Screen Capture Toolbar. This will save the ink as well as the image behind it to a Notebook file. Also, clicking on the ink layer will give you the option of saving. By clicking on the screen, you can also select your saving settings by selecting Ink Layer Settings. Closing the Ink Layer You have to close the ink layer before you can interact with any program behind the layer. To do this, either click on the red X at the top right of your screen, or click on the screen and select Close ink Layer. Using SMART Board Tools in Integrated Programs The main difference between an integrated and non-integrated program is that in integrated programs you do not create an ink layer over the program. The drawing tools can be used within the actual software, meaning that you can save your drawings along with the document and you do not have to close the ink layer to operate within the program. Open a Word, PowerPoint, or Excel document. Notice that drawing over the document does not produce an ink layer. Once you have ink in the document, there are three saving options. Notice that the Aware Tools window pops up, which is what you will use to save. In addition to the three options listed below, you can use the screen capture toolbar to save your notes. Option 1: Insert ink as image. This will allow you to insert your ink just as it appears into the document, and then save with the document (rather than as a separate file). To do this, click on the… symbol in Aware Tools. If you choose to insert the notes as an image, you can manipulate them by selecting the image and using the arrow button. Option 2: Insert ink as text. This will try to convert your writing to text, and then save it with the file. To do this, click on the … button. Option 3: Save the ink notes along with a picture of the page to a Notebook file. You will not be able to edit this page later, as it will save it as an image in Notebook. To utilize this option, click on the… symbol. Using SMART Board Tools in Notebook Notebook software allows you the opportunity to greatly broaden the range of uses of Smart Board Tools. Using Notebook: Creating a Presentation or Using the Whiteboard You can create a presentation in Smart Tools similar to in PowerPoint, or use Notebook as an interactive whiteboard. Here are a few helpful tools and hints. Notebook files automatically open when saving ink notes, or click on the Notebook symbol in the Smart Board Tools toolbar to open a blank document. New Slide: to add a slide click on the (insert) button on the left View Fullscreen: to view your slides fullscreen click on the (insert) button Recorder: record your actions on the whiteboard for future viewing. This will save to your hard drive. You cannot edit the video file after you make it. Autohide: hide the toolbar on the left whenever you click on the whiteboard Basic Formatting Tools and Tips in Notebook You can select an object in the Notebook by clicking and dragging over as many objects as you want. By clicking on the grey box (insert image) you can: Delete: delete all objects selected Lock: lock object so that it cannot be moved or manipulated. To unlock, click on the lock symbol that appears. Recognize: recognize writing either as a shape, symbol, or word Flip: rotate the selected object(s) Clone: reproduce an identical object Group: group multiple objects together The green circle that appears above a selected object can be used to rotate the object(s). NOTE: If multiple items are selected, only the green circle or grey box closest the perimeter of the objects can be used to manipulate or rotate all objects selected

Windows 7

Configuring Microsoft Outlook for HillConnect Mail Windows 7 These instructions detail how to configure Microsoft Outlook 2010 to access Hamilton’s HillMail e-mail system (powered by Google). If you have a different version of Microsoft Outlook, these instructions can still provide some assistance. Go to the File tab, Info, and select Add Account. Choose Manually configure server settings and or additional server type. Click Next. Select Internet E-mail. Click Next. Edit the following fields: Set Incoming mail server: to imap.gmail.com Set Outgoing mail server (SMTP): to smtp.gmail.com Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Select the General tab and set Mail Account to HillMail. Click on the Advanced tab. Set Incoming server (IMAP): to 993. Use the following type of encrypted connection: SSL. Set Outgoing server (SMTP): to 465. Use the following type of encrypted connection: SSL (Under SMTP). Click OK. Click Next. Click Finish. To change the Hamilton address book settings click on File, Info and then select Account Settings and then select the Address Books tab. Click the New button and then select Internet Directory Service (LDAP) and then Next. Set Server Name to bud2c.hamilton.edu Check the box for: This server requires me to log on. Set User Name: to username@hamilton.edu where “username” is your e-mail ID. Click on More Settings. Set Display Name: to Hamilton AD Set Port: to 3269 Check the box for: Use Secure Sockets Layer. Click OK, Next and then Finish. Click Close. Click the Send/Receive tab, Send/Receive All Folders and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail. Fine Tune Outlook Settings for HillMail In Outlook click on View, then View Settings. Click on the Sort... button. Select Sent from the drop down box. Verify that the radio-button for Descending is selected. Click OK, then Yes, then OK. Then click back to Columns. Select Received on the right hand column and select Remove. Then click OK. IMPORTANT NOTE: If you already had rules set up prior to updating Outlook to work with your HillConnect account, you might need to recreate your rules for every Hamilton account you check in Outlook. Those rules that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.
Installing AVG Anti-virus Windows 7 Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.
Installing Sophos Anti-Virus on Windows for Employees Only Windows 7 For Off-Campus Use NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos. NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system: Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button. Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button. Downloading Sophos Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7). In Windows Explorer’s address line type ftp://software.hamilton.edu For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name. Enter your Hamilton network password in the Password box. Click Log On. If you receive the following alert, click Unblock. Open the Sophos folder, and then open the interchk folder. Drag the file savw_95_sa_sfx.exe to the desktop of your computer. Close Windows Explorer. Installing Sophos To install Sophos on your computer see the steps for the operating system you are running. Windaws XP - double click on savw_95_sa_sfx.exe then click Run. Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator. When the installation wizard appears, click Install. Click Next. Agree to the License agreement and click Next. Click Next to create the folder. To configure Sophos automatic updating please type in the following: In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp In Username type in hamilton-d\username. Your username is your network ID name. In Password type in your hamilton network password. Confirm password type in your hamilton network password. Click Next. Uncheck the box next to Remove third-party security software and click Next. Click Next. Click Next. Click Finish to complete the installation.

Windows Vista

Installing AVG Anti-virus Windows Vista Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.
Installing Sophos Anti-Virus on Windows for Employees Only Windows Vista For Off-Campus Use NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos. NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system: Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button. Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button. Downloading Sophos Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7). In Windows Explorer’s address line type ftp://software.hamilton.edu For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name. Enter your Hamilton network password in the Password box. Click Log On. If you receive the following alert, click Unblock. Open the Sophos folder, and then open the interchk folder. Drag the file savw_95_sa_sfx.exe to the desktop of your computer. Close Windows Explorer. Installing Sophos To install Sophos on your computer see the steps for the operating system you are running. Windaws XP - double click on savw_95_sa_sfx.exe then click Run. Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator. When the installation wizard appears, click Install. Click Next. Agree to the License agreement and click Next. Click Next to create the folder. To configure Sophos automatic updating please type in the following: In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp In Username type in hamilton-d\username. Your username is your network ID name. In Password type in your hamilton network password. Confirm password type in your hamilton network password. Click Next. Uncheck the box next to Remove third-party security software and click Next. Click Next. Click Next. Click Finish to complete the installation.

Windows XP

Installing AVG Anti-virus Windows XP Windows XP, Windows Vista, Windows 7 Downloading Free AVG Open a web browser. In the address field type in free.avg.com. When the window loads under the Free basic protection windows on the web page click on Get it now! On the next web page that loads scroll down and in the column AVG Anti-virus Free click on Download. On the next web page that loads click on Download Now. On the next web page that loads click on Download Now. This should initiate the downloading of the AVG installation file. Click Save File. Installing Free AVG Double click on the downloaded file to install AVG. Click on Run. Click Next. In the Acceptance Notice window click Accept. In the license agreement window click Accept. Install the Standard Installation by clicking Next. Click Next. Click Next. Click Finish. AVG First Run Wizard When the First Run Wizard window opens click Next. Configure when you would like AVG to scan your computer. Click Next. Click Next. Make sure the box is unchecked for Yes, change my default search engine to Yahoo! and click Next. Click Next to update AVG. Click Next. Click Next. Click Finish.
Installing Sophos Anti-Virus on Windows for Employees Only Windows XP For Off-Campus Use NOTE: If you are using wireless as your connection to install Sophos the installation will fail. Please connect your computer to a wired connection to install Sophos. NOTE: If you have other anti-virus software installed on your computer or an older version of Sophos, you must uninstall it before proceeding with these instructions. Depending on your operating system: Windows XP: Go to the Control Panel and select Add or Remove programs, locate your anti-virus software in the list and click on the Change/Remove button. Windows Vista/7: Go to Control Panel and select Programs, locate your anti-virus software in the list and click on the Uninstall button. Downloading Sophos Connect to the Internet using your ISP (Internet Service Provider) and then launch Windows Explorer. Go to the Start menu, select All Programs, then Accessories, and then Windows Explorer (this is not the same as Internet Explorer 7). In Windows Explorer’s address line type ftp://software.hamilton.edu For User Name type in HAMILTON-D\USERNAME. Your username is your network ID name. Enter your Hamilton network password in the Password box. Click Log On. If you receive the following alert, click Unblock. Open the Sophos folder, and then open the interchk folder. Drag the file savw_95_sa_sfx.exe to the desktop of your computer. Close Windows Explorer. Installing Sophos To install Sophos on your computer see the steps for the operating system you are running. Windaws XP - double click on savw_95_sa_sfx.exe then click Run. Windows Vista/7 – Right click on savw_95_sa_sfx.exe and Run as Administrator. When the installation wizard appears, click Install. Click Next. Agree to the License agreement and click Next. Click Next to create the folder. To configure Sophos automatic updating please type in the following: In the Address type in http://sophosupdate.hamilton.edu/per/cids/s000/savscfxp In Username type in hamilton-d\username. Your username is your network ID name. In Password type in your hamilton network password. Confirm password type in your hamilton network password. Click Next. Uncheck the box next to Remove third-party security software and click Next. Click Next. Click Next. Click Finish to complete the installation.

iThink

Installing the Citrix Client on your Computer iThink Installing Citrix Client These instructions only pertain to your personal computer. If you are on a public lab, or Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed only once for any single computer in any academic year. If it has been some time since you last installed the Citrix client on your computer, you may want to update the client for the best performance. The steps for installation are: • On a Windows system: o Log into the Citrixweb page. • A page will appear that prompts you to download the client. Place a check in the check box and click Download. The file will request to be saved to your computer. Please save it to your Desktop. • Double-click on the installer when it when it has downloaded. • Once the installation has completed, click the Continue button on the web page. • Proceed to Launching Citrix Programs. • If this does not seem to be the case for you, follow the directions for updating below. • On a Macintosh system: o After logging in, you will be taken to a screen that will prompt you to download the plugin. o Click Download to download the plugin. o The Citrix Plug-in DMG file will download to your Desktop or Downloads folder. Find the file and double-click on it. o A window will open containing the plug-in installation file—double-click it to launch the installer. o Install the app by clicking Continue and Agree until you see a window that indicates the software has been installed successfully. o Once the installation has completed, click the Continue button on the web page. o Proceed to Launching Citrix Programs. o If this does not seem to be the case for you, follow the directions for updating below. • Updating your Citrix client, any system o Log into the Citrixweb page. o Near the top of the applications page, you will see a horizontal bar with some menu choices in it. The “Applications” menu will probably be dark blue, indicating that the “Applications” screen is what you are seeing. o Click on the “Preferences” menu and select “Connection Preferences”. o Under “Client settings”, click on “Run Client Detection”. • If you are immediately returned to the “Applications” screen, you should see an information message under the menu bar and above the applications list that says “The preferred client is already available on your computer.” • You’re done, there is no update or installation necessary. o If you don’t have the most current version of the client, you will be taken to a screen that allows you to download the client. • Follow the directions on that page to download the client. • If you receive a warning about the file having been downloaded from the internet, click “Save file” or “Open”, according to the screen you see. • Double click the saved file to run. • If asked if you want to allow the program to make changes to your computer, click “Yes”. o You should now be able to return to the Citrixweb Application page, and select the software you wish to use.