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HillConnect Resources Cell Phone Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top

HillConnect Resources Email Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top
How to Move your Local Folders into your IMAP account Email This document explains in general terms how to move “local” mail folders onto the mail server. By “local” we mean mail folders that are listed only in your client software (e.g.Thunderbird, Outlook, Apple Mail) and do not appear when you login to the Hamilton mail server. Local folders are typically used to store old mail, excess mail or mail you don’t need to access when you are away from campus. It resides strictly on the hard drive of your computer. Example: Thunderbird (Windows & Macintosh) These are the folders that appear in your client software (e.g. Thunderbird) and will also appear on the mail server. These are typically referred to as your IMAP folders. These are the folders in which you may have stored old mail, excess mail or mail you don’t need to see when you are away from campus. The folders are located only on the hard drive of your computer and are therefore not visible when you login to the Hamilton web mail server. NOTE: In Microsoft Outlook, the local folders are called Personal Folders and appear at the top of the list of folders. In Mac Mail your local folders will appear at the top of your list of folders and may be in a section labeled “On My Mac”. Moving your local mail to Gmail The advantage to moving your local mail to Gmail after the transition is that you can potentially take more time to decide which of your local mail folders to move to Gmail. Gmail provides 7 gigabytes (GB) of storage, which should accommodate most peoples’ needs. You can easily determine your exact quota usage by logging in to your Gmail account and then look to the bottom of the screen. Example quota in Gmail. screenshot How to move a folder Regardless of the client software you use, the process of moving a folder is essentially the same. Note that in some e-mail software (e.g. MS Outlook), a “move folder” feature exists, which makes the process very easy. It assumes you wish to move the entire content of a mail folder. However, ITS recommends you copy your local folders first and then compare the folders in your client and Gmail to ensure the local folders have all been copied. See below for instructions. You can move a folder back to your local folders if you change your mind. Moving only selected messages is described below in the Problems? section. Start by clicking once on the folder name. This is usually sufficient to highlight the folder in the list of folders. With the folder name highlighted, click on it once more but do not release the mouse button. With the mouse button still held down, carefully move the folder to the name of your account (which typically appears above your first IMAP mail folder). In the example above, the IMAP account is called tsylla@me.com. NOTE: If the folders are very far apart you can move the mouse to the top of (or bottom) until the list starts to scroll. If it fails to scroll you may have to move the folder in stages. When you are directly over the name of your IMAP account, the name will highlight (darken). This is how you know you are “on” it. Now it is safe to release the mouse button. Doing so will start transferring a copy of the folder. Depending on how much mail is in the folder you moved, the time it takes to create the new folder and copy its contents may be brief or may take several seconds. It is important to be patient. After the folder has been successfully copied to your IMAP account, you can compare its contents to the copy that remains in your local folders. When you feel comfortable they are the same, it is safe to delete the folder in your local folders. Be sure to open a few messages that may contain attachments to confirm whether the attachments will open. After you have moved each folder, you should click on the “get mail” icon (or “send/receive” in Outlook) to see whether you’ve received a quota warning. You can also check your quota using the methods described above on page one. Problems? If you are unable to move a folder because the mail it contains is corrupted or not formatted correctly for the server, you may receive a warning like the following. The text may differ slightly from one mail program to another but the essence of the message will be that the mail cannot be moved. Unfortunately, the only remedy is to manually move messages one (or a few) at a time. To do this, you must first create the new folder in your IMAP account that will receive the messages. Next, open the local folder containing the corrupted mail and then highlight (select) one (or a few) of the messages it contains and drag them onto the name of the new folder as described above. If the message copies successfully, repeat the process until you discover the message (or messages) that cannot be copied. Skip the faulty message and continue with the remainder.
Installing and Configuring Thunderbird Email For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.

Gmail

How to Move your Local Folders into your IMAP account Gmail This document explains in general terms how to move “local” mail folders onto the mail server. By “local” we mean mail folders that are listed only in your client software (e.g.Thunderbird, Outlook, Apple Mail) and do not appear when you login to the Hamilton mail server. Local folders are typically used to store old mail, excess mail or mail you don’t need to access when you are away from campus. It resides strictly on the hard drive of your computer. Example: Thunderbird (Windows & Macintosh) These are the folders that appear in your client software (e.g. Thunderbird) and will also appear on the mail server. These are typically referred to as your IMAP folders. These are the folders in which you may have stored old mail, excess mail or mail you don’t need to see when you are away from campus. The folders are located only on the hard drive of your computer and are therefore not visible when you login to the Hamilton web mail server. NOTE: In Microsoft Outlook, the local folders are called Personal Folders and appear at the top of the list of folders. In Mac Mail your local folders will appear at the top of your list of folders and may be in a section labeled “On My Mac”. Moving your local mail to Gmail The advantage to moving your local mail to Gmail after the transition is that you can potentially take more time to decide which of your local mail folders to move to Gmail. Gmail provides 7 gigabytes (GB) of storage, which should accommodate most peoples’ needs. You can easily determine your exact quota usage by logging in to your Gmail account and then look to the bottom of the screen. Example quota in Gmail. screenshot How to move a folder Regardless of the client software you use, the process of moving a folder is essentially the same. Note that in some e-mail software (e.g. MS Outlook), a “move folder” feature exists, which makes the process very easy. It assumes you wish to move the entire content of a mail folder. However, ITS recommends you copy your local folders first and then compare the folders in your client and Gmail to ensure the local folders have all been copied. See below for instructions. You can move a folder back to your local folders if you change your mind. Moving only selected messages is described below in the Problems? section. Start by clicking once on the folder name. This is usually sufficient to highlight the folder in the list of folders. With the folder name highlighted, click on it once more but do not release the mouse button. With the mouse button still held down, carefully move the folder to the name of your account (which typically appears above your first IMAP mail folder). In the example above, the IMAP account is called tsylla@me.com. NOTE: If the folders are very far apart you can move the mouse to the top of (or bottom) until the list starts to scroll. If it fails to scroll you may have to move the folder in stages. When you are directly over the name of your IMAP account, the name will highlight (darken). This is how you know you are “on” it. Now it is safe to release the mouse button. Doing so will start transferring a copy of the folder. Depending on how much mail is in the folder you moved, the time it takes to create the new folder and copy its contents may be brief or may take several seconds. It is important to be patient. After the folder has been successfully copied to your IMAP account, you can compare its contents to the copy that remains in your local folders. When you feel comfortable they are the same, it is safe to delete the folder in your local folders. Be sure to open a few messages that may contain attachments to confirm whether the attachments will open. After you have moved each folder, you should click on the “get mail” icon (or “send/receive” in Outlook) to see whether you’ve received a quota warning. You can also check your quota using the methods described above on page one. Problems? If you are unable to move a folder because the mail it contains is corrupted or not formatted correctly for the server, you may receive a warning like the following. The text may differ slightly from one mail program to another but the essence of the message will be that the mail cannot be moved. Unfortunately, the only remedy is to manually move messages one (or a few) at a time. To do this, you must first create the new folder in your IMAP account that will receive the messages. Next, open the local folder containing the corrupted mail and then highlight (select) one (or a few) of the messages it contains and drag them onto the name of the new folder as described above. If the message copies successfully, repeat the process until you discover the message (or messages) that cannot be copied. Skip the faulty message and continue with the remainder.

HillConnect

HillConnect Resources HillConnect Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top
Migrating Thunderbird Address Book to HillConnect HillConnect Exporting Contacts from Thunderbird Open Thunderbird. Click on the Address Book icon at the top. PC Mac In the Address Book, go to Tools > Export. PC Mac Select Comma Separated from the Save as Type pull-down menu. Type Contacts in the File Name: field. Click Save. PC Mac Importing contacts into HillConnect Log into HillConnect at http://hillconnect.hamilton.edu Click on Contacts in the left-hand column. Click Import in the bottom left- hand corner. Click Browse. Locate your Contacts.csv file—by default saved on the Desktop—you just exported from Thunderbird. Click Import. A message will announce the successful completion of the Import process. Click OK. Click on the imported contacts (in the picture below: Imported 12/13/11). Select More and choose Rename Group. When prompted by a pop-up window, type Thunderbird Contacts. Click OK. You’re all set! Your contacts will appear in the middle column and will automatically be referenced when you compose your e-mail.

HillMail

How to Move your Local Folders into your IMAP account HillMail This document explains in general terms how to move “local” mail folders onto the mail server. By “local” we mean mail folders that are listed only in your client software (e.g.Thunderbird, Outlook, Apple Mail) and do not appear when you login to the Hamilton mail server. Local folders are typically used to store old mail, excess mail or mail you don’t need to access when you are away from campus. It resides strictly on the hard drive of your computer. Example: Thunderbird (Windows & Macintosh) These are the folders that appear in your client software (e.g. Thunderbird) and will also appear on the mail server. These are typically referred to as your IMAP folders. These are the folders in which you may have stored old mail, excess mail or mail you don’t need to see when you are away from campus. The folders are located only on the hard drive of your computer and are therefore not visible when you login to the Hamilton web mail server. NOTE: In Microsoft Outlook, the local folders are called Personal Folders and appear at the top of the list of folders. In Mac Mail your local folders will appear at the top of your list of folders and may be in a section labeled “On My Mac”. Moving your local mail to Gmail The advantage to moving your local mail to Gmail after the transition is that you can potentially take more time to decide which of your local mail folders to move to Gmail. Gmail provides 7 gigabytes (GB) of storage, which should accommodate most peoples’ needs. You can easily determine your exact quota usage by logging in to your Gmail account and then look to the bottom of the screen. Example quota in Gmail. screenshot How to move a folder Regardless of the client software you use, the process of moving a folder is essentially the same. Note that in some e-mail software (e.g. MS Outlook), a “move folder” feature exists, which makes the process very easy. It assumes you wish to move the entire content of a mail folder. However, ITS recommends you copy your local folders first and then compare the folders in your client and Gmail to ensure the local folders have all been copied. See below for instructions. You can move a folder back to your local folders if you change your mind. Moving only selected messages is described below in the Problems? section. Start by clicking once on the folder name. This is usually sufficient to highlight the folder in the list of folders. With the folder name highlighted, click on it once more but do not release the mouse button. With the mouse button still held down, carefully move the folder to the name of your account (which typically appears above your first IMAP mail folder). In the example above, the IMAP account is called tsylla@me.com. NOTE: If the folders are very far apart you can move the mouse to the top of (or bottom) until the list starts to scroll. If it fails to scroll you may have to move the folder in stages. When you are directly over the name of your IMAP account, the name will highlight (darken). This is how you know you are “on” it. Now it is safe to release the mouse button. Doing so will start transferring a copy of the folder. Depending on how much mail is in the folder you moved, the time it takes to create the new folder and copy its contents may be brief or may take several seconds. It is important to be patient. After the folder has been successfully copied to your IMAP account, you can compare its contents to the copy that remains in your local folders. When you feel comfortable they are the same, it is safe to delete the folder in your local folders. Be sure to open a few messages that may contain attachments to confirm whether the attachments will open. After you have moved each folder, you should click on the “get mail” icon (or “send/receive” in Outlook) to see whether you’ve received a quota warning. You can also check your quota using the methods described above on page one. Problems? If you are unable to move a folder because the mail it contains is corrupted or not formatted correctly for the server, you may receive a warning like the following. The text may differ slightly from one mail program to another but the essence of the message will be that the mail cannot be moved. Unfortunately, the only remedy is to manually move messages one (or a few) at a time. To do this, you must first create the new folder in your IMAP account that will receive the messages. Next, open the local folder containing the corrupted mail and then highlight (select) one (or a few) of the messages it contains and drag them onto the name of the new folder as described above. If the message copies successfully, repeat the process until you discover the message (or messages) that cannot be copied. Skip the faulty message and continue with the remainder.

Install

Installing and Configuring Thunderbird Install For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.

Listserv

HillConnect Resources Listserv Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top

Microsoft Outlook

HillConnect Resources Microsoft Outlook Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top
How to Move your Local Folders into your IMAP account Microsoft Outlook This document explains in general terms how to move “local” mail folders onto the mail server. By “local” we mean mail folders that are listed only in your client software (e.g.Thunderbird, Outlook, Apple Mail) and do not appear when you login to the Hamilton mail server. Local folders are typically used to store old mail, excess mail or mail you don’t need to access when you are away from campus. It resides strictly on the hard drive of your computer. Example: Thunderbird (Windows & Macintosh) These are the folders that appear in your client software (e.g. Thunderbird) and will also appear on the mail server. These are typically referred to as your IMAP folders. These are the folders in which you may have stored old mail, excess mail or mail you don’t need to see when you are away from campus. The folders are located only on the hard drive of your computer and are therefore not visible when you login to the Hamilton web mail server. NOTE: In Microsoft Outlook, the local folders are called Personal Folders and appear at the top of the list of folders. In Mac Mail your local folders will appear at the top of your list of folders and may be in a section labeled “On My Mac”. Moving your local mail to Gmail The advantage to moving your local mail to Gmail after the transition is that you can potentially take more time to decide which of your local mail folders to move to Gmail. Gmail provides 7 gigabytes (GB) of storage, which should accommodate most peoples’ needs. You can easily determine your exact quota usage by logging in to your Gmail account and then look to the bottom of the screen. Example quota in Gmail. screenshot How to move a folder Regardless of the client software you use, the process of moving a folder is essentially the same. Note that in some e-mail software (e.g. MS Outlook), a “move folder” feature exists, which makes the process very easy. It assumes you wish to move the entire content of a mail folder. However, ITS recommends you copy your local folders first and then compare the folders in your client and Gmail to ensure the local folders have all been copied. See below for instructions. You can move a folder back to your local folders if you change your mind. Moving only selected messages is described below in the Problems? section. Start by clicking once on the folder name. This is usually sufficient to highlight the folder in the list of folders. With the folder name highlighted, click on it once more but do not release the mouse button. With the mouse button still held down, carefully move the folder to the name of your account (which typically appears above your first IMAP mail folder). In the example above, the IMAP account is called tsylla@me.com. NOTE: If the folders are very far apart you can move the mouse to the top of (or bottom) until the list starts to scroll. If it fails to scroll you may have to move the folder in stages. When you are directly over the name of your IMAP account, the name will highlight (darken). This is how you know you are “on” it. Now it is safe to release the mouse button. Doing so will start transferring a copy of the folder. Depending on how much mail is in the folder you moved, the time it takes to create the new folder and copy its contents may be brief or may take several seconds. It is important to be patient. After the folder has been successfully copied to your IMAP account, you can compare its contents to the copy that remains in your local folders. When you feel comfortable they are the same, it is safe to delete the folder in your local folders. Be sure to open a few messages that may contain attachments to confirm whether the attachments will open. After you have moved each folder, you should click on the “get mail” icon (or “send/receive” in Outlook) to see whether you’ve received a quota warning. You can also check your quota using the methods described above on page one. Problems? If you are unable to move a folder because the mail it contains is corrupted or not formatted correctly for the server, you may receive a warning like the following. The text may differ slightly from one mail program to another but the essence of the message will be that the mail cannot be moved. Unfortunately, the only remedy is to manually move messages one (or a few) at a time. To do this, you must first create the new folder in your IMAP account that will receive the messages. Next, open the local folder containing the corrupted mail and then highlight (select) one (or a few) of the messages it contains and drag them onto the name of the new folder as described above. If the message copies successfully, repeat the process until you discover the message (or messages) that cannot be copied. Skip the faulty message and continue with the remainder.

Mobile Device

HillConnect Resources Mobile Device Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top

Mozilla Thunderbird

HillConnect Resources Mozilla Thunderbird Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top
How to Move your Local Folders into your IMAP account Mozilla Thunderbird This document explains in general terms how to move “local” mail folders onto the mail server. By “local” we mean mail folders that are listed only in your client software (e.g.Thunderbird, Outlook, Apple Mail) and do not appear when you login to the Hamilton mail server. Local folders are typically used to store old mail, excess mail or mail you don’t need to access when you are away from campus. It resides strictly on the hard drive of your computer. Example: Thunderbird (Windows & Macintosh) These are the folders that appear in your client software (e.g. Thunderbird) and will also appear on the mail server. These are typically referred to as your IMAP folders. These are the folders in which you may have stored old mail, excess mail or mail you don’t need to see when you are away from campus. The folders are located only on the hard drive of your computer and are therefore not visible when you login to the Hamilton web mail server. NOTE: In Microsoft Outlook, the local folders are called Personal Folders and appear at the top of the list of folders. In Mac Mail your local folders will appear at the top of your list of folders and may be in a section labeled “On My Mac”. Moving your local mail to Gmail The advantage to moving your local mail to Gmail after the transition is that you can potentially take more time to decide which of your local mail folders to move to Gmail. Gmail provides 7 gigabytes (GB) of storage, which should accommodate most peoples’ needs. You can easily determine your exact quota usage by logging in to your Gmail account and then look to the bottom of the screen. Example quota in Gmail. screenshot How to move a folder Regardless of the client software you use, the process of moving a folder is essentially the same. Note that in some e-mail software (e.g. MS Outlook), a “move folder” feature exists, which makes the process very easy. It assumes you wish to move the entire content of a mail folder. However, ITS recommends you copy your local folders first and then compare the folders in your client and Gmail to ensure the local folders have all been copied. See below for instructions. You can move a folder back to your local folders if you change your mind. Moving only selected messages is described below in the Problems? section. Start by clicking once on the folder name. This is usually sufficient to highlight the folder in the list of folders. With the folder name highlighted, click on it once more but do not release the mouse button. With the mouse button still held down, carefully move the folder to the name of your account (which typically appears above your first IMAP mail folder). In the example above, the IMAP account is called tsylla@me.com. NOTE: If the folders are very far apart you can move the mouse to the top of (or bottom) until the list starts to scroll. If it fails to scroll you may have to move the folder in stages. When you are directly over the name of your IMAP account, the name will highlight (darken). This is how you know you are “on” it. Now it is safe to release the mouse button. Doing so will start transferring a copy of the folder. Depending on how much mail is in the folder you moved, the time it takes to create the new folder and copy its contents may be brief or may take several seconds. It is important to be patient. After the folder has been successfully copied to your IMAP account, you can compare its contents to the copy that remains in your local folders. When you feel comfortable they are the same, it is safe to delete the folder in your local folders. Be sure to open a few messages that may contain attachments to confirm whether the attachments will open. After you have moved each folder, you should click on the “get mail” icon (or “send/receive” in Outlook) to see whether you’ve received a quota warning. You can also check your quota using the methods described above on page one. Problems? If you are unable to move a folder because the mail it contains is corrupted or not formatted correctly for the server, you may receive a warning like the following. The text may differ slightly from one mail program to another but the essence of the message will be that the mail cannot be moved. Unfortunately, the only remedy is to manually move messages one (or a few) at a time. To do this, you must first create the new folder in your IMAP account that will receive the messages. Next, open the local folder containing the corrupted mail and then highlight (select) one (or a few) of the messages it contains and drag them onto the name of the new folder as described above. If the message copies successfully, repeat the process until you discover the message (or messages) that cannot be copied. Skip the faulty message and continue with the remainder.
Installing and Configuring Thunderbird Mozilla Thunderbird For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.
Installing the Redirect Add-On in Thunderbird Mozilla Thunderbird Windows and Mac OS X Mail Redirect in Thunderbird allows you to redirect received e-mail messages to other recipients. Please visit http://mailredirect.mozdev.org/installation.html to download Mail Redirect for Mozilla Thunderbird. Installing Mail Redirect Open Thunderbird if it isn’t open already. Go to the Tools menu and select Extensions (Windows) or Add-ons (Mac OS X). In the window that opens, click on the gear icon in the upper right of the screen and from it select Install Add-On from File. In older versions of Thunderbird click on Install in the upper left corner. Browse to your Desktop and select the mail_redirect-… file you just downloaded and click Open. Windows Macintosh Wait a few seconds and click on the Install Now button. Completely quit out of Thunderbird (close all Thunderbird windows) and reopen Thunderbird. Adding the Redirect Button to the Toolbar Go to the View menu, go to Toolbars, and click on Customize… Click and drag the Redirect button to wherever you want the button to be in the toolbar (e.g. next to the Forward button). Click OK to close the Customize Toolbar window. NOTE: This will add the button to the mailbox list toolbar only. If you want the button to appear in individual message windows when you open them, you should open a message in a new window and repeat the above process. Using Mail Redirect To redirect messages, highlight or open the message you would like to redirect. You can either use the keyboard shortcut for redirect (Ctrl B for Windows, Apple B for OS X), go to the Message menu and select Redirect, or click on the Redirect button if you set one up in your toolbar. In the window that opens, enter the address(es) you want to redirect the message to and click Redirect.
Migrating Thunderbird Address Book to HillConnect Mozilla Thunderbird Exporting Contacts from Thunderbird Open Thunderbird. Click on the Address Book icon at the top. PC Mac In the Address Book, go to Tools > Export. PC Mac Select Comma Separated from the Save as Type pull-down menu. Type Contacts in the File Name: field. Click Save. PC Mac Importing contacts into HillConnect Log into HillConnect at http://hillconnect.hamilton.edu Click on Contacts in the left-hand column. Click Import in the bottom left- hand corner. Click Browse. Locate your Contacts.csv file—by default saved on the Desktop—you just exported from Thunderbird. Click Import. A message will announce the successful completion of the Import process. Click OK. Click on the imported contacts (in the picture below: Imported 12/13/11). Select More and choose Rename Group. When prompted by a pop-up window, type Thunderbird Contacts. Click OK. You’re all set! Your contacts will appear in the middle column and will automatically be referenced when you compose your e-mail.
Thunderbird FAQs Mozilla Thunderbird Troubleshooting Common Issues with Thunderbird I don't see any of my folders. Drag slider on left hand side to show folders. I see my folders, but they're in a different order than before, and I'm not sure if they're all there. Use the "All Folders" view rather than "Smart Folders". You can click the left and right arrows at the top of the Folders column on the left-hand side to switch Folder views. "All Folders" is the traditional view. You can also go to the View menu, select Folders and choose the folder view you'd like to see in Thunderbird. I don't see the icon that I'm looking for on the toolbar. Customize your toolbar to add the icon to the toolbar and reset the toolbar to default. (Right-click any grey space at the top of the Thunderbird window, select Customize... and choose from there.) Thunderbird is really slow! Check the Google App Status dashboard first to check if there's a known issue with Google mail. If not, have the user unsubscribe from the All Mail folder, which can take up a lot of memory. (Have them right-click on the e-mail account on Thunderbird, i.e. hdtier1@hamilton.edu in the left-hand column, then select Subscribe. Select the [Gmail] folder, then click on All Mail and click Unsubscribe.) You can also have them try rebuilding the index by right-clicking on a folder, selecting Properties, then choosing Rebuild Index. If the problem persists over a period of time, we'll need to get their server address and report it to Google. I have other issues with Thunderbird that weren't addressed here. Try searching the Thunderbird Support page (external) for the problem. Also, the MozillaZine wiki has a database of frequent Thunderbird issues.

Password

HillConnect Resources Password Hamilton's e-mail system is HillConnect, powered by Google. The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181. Topics Covered Requesting an e-mail account Activating your HillConnect account Accessing your e-mail via the Web Using your HillConnect account About the HillConnect environment Changing your existing password Forgotten password Accessing your e-mail via an e-mail client application Configuring your mobile device Mass mailing lists (ListServ) Graduate E-mail Account FAQ Requesting an e-mail account New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use. New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office. Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need. Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu. Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor. Back to top Activating Your HillConnect Account Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount Back to top Accessing your e-mail via the web Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu. You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu. Back to top Using Your HillConnect Account About the HillConnect Environment Mac/Windows Understanding conversations Google Apps Overview Video How to set up forwarding in HillConnect From Google How to Configure Filters From Lynda.com To view these videos, please email learnit@hamilton.edu for an account Gmail Essentials Video Calendar Essentials Video Changing your existing password There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it. Change Password Form: Changes your e-mail password and your ESS/SSS at the same time. Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password. Forgotten Password Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community. Back to top Accessing your e-mail via an e-mail software application You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk. Thunderbird Installing & Configuring for HillConnect E-mail Outlook How to Configure Microsoft Outlook 2010 Apple Mail How to Configure Apple Mail Windows Mail How to Configure Windows Mail Others If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company. Settings for any client Configuring Your Mobile Devices Configuring my mobile device for mail, calendar, and contacts Back to top Mass mailing lists (ListServ) The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page: ListServ Mailing List Info Back to top

Software

Installing and Configuring Thunderbird Software For On-Campus Use Installing Thunderbird Go to http://www.mozilla.org/en-US/thunderbird/ to install the latest version of Thunderbird on either your Windows or Macintosh computer and follow the instructions. Once the download is complete, follow the instructions below. If the Incompatible Add-on window is displayed, select the add-ons you use and click Check Now to check if there are compatible versions of the add-ons available. If a newer version is available, click Install Now, then click Done. If a newer version is not available the No Compatible Add-ons Found window is displayed. Click Finish to continue. Open up Thunderbird. Click the X button to exit the tab Welcome to Thunderbird! Configuring Thunderbird Settings To Change the Incoming Server Settings: Click the Tools menu, select Account Settings, then select Server Settings. Edit the following fields: Set Server Name to imap.gmail.com Set Connection security to SSL/TLS Set Port to 993 Set User Name to username@hamilton.edu where “username” is your e-mail ID. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have setup in Thunderbird. To Change the Outgoing Server Settings (SMTP): Click Outgoing Server (SMTP), select username-mail.hamilton.edu (Default), click Edit and update the following fields: Set Description to HillMail Set Server Name to smtp.gmail.com Set Connection security to SSL/TLS Set Port to 465 Set User Name to username@hamilton.edu where “username” is your e-mail ID. Click OK. To Change the Hamilton Address Book Settings: Click Composition & Addressing, click the Edit Directories button, select Hamilton LDAP, click Delete and click OK. The LDAP Directory Server window is still open, click the Add button and update the following fields: Set Name to HillAD Set Hostname to bud2c.hamilton.edu Set Base DN to dc=hamilton,dc=edu (please note there are no spaces) Check the option to Use secure connection (SSL) Set Bind DN to username@hamilton.edu where “username” is your e-mail ID Students: Set to username@students.hamilton.edu Set Port number to 3269 Click OK and click OK to save the settings. Select HillAD from the directory list and click OK. To Configure the Hamilton address book to search on name (rather than username): Click the Tools menu, select Options, select the Advanced icon, select the General tab and click the Config Editor button. At the void warrant window uncheck the option to Show this warning next time and click the I’ll be careful, I promise! button. In the Filter: field, type Ldap. The window will display several entries for ldap_2.servers.HillAD…..Select one of the entries and right-click, then choose New > String Enter the string value preference name as ldap_2.servers.HillAD.autoComplete.nameFormat. Please note this is case sensitive and there are no spaces. Please double-check for accuracy. Click OK. Enter the string value as displayName. Please note the square brackets are required, there are no spaces, and only the letter “N” is capitalized. Click OK. Click the Red X exit button to close the Config Editor The Options window is still open, choose the Composition icon and select the Addressing tab, check the option for Directory Server and select HillAD from the list. Click OK to close the Options window. It's time to get your mail! Click the Get Mail icon and enter your e-mail password and click OK. Your mail folders should populate with your HillMail. Fine Tune Thunderbird Settings for HillMail Your sent message are automatically placed in the [Gmail/Sent Mail] folder, therefore it is no longer necessary to save a copy of your sent messages on the server. To update this setting click the Tools menu, select Account Settings, and then select Copies & Folders. Uncheck the box labeled Place a copy in:. Keep this window open for the next few steps. To set the proper location for your Drafts folder select Account Settings, and then select Copies & Folders. In the Drafts, Archives, and Templates section: set the following: Set Keep message drafts in: to Other and navigate to the folder username@hamilton.edu > [Gmail] > Drafts where “username” is your e-mail ID. Keep message archives in: should be automatically set to Other: All Mail. If not, select Other and navigate to the folder username@hamilton.edu > Gmail > All Mail where “username” is your e-mail ID. Click OK. NOTE: You will need to repeat this step for any additional Hamilton e-mail accounts you have set up in Thunderbird. To keep Thunderbird from opening messages in tab form, select Tools then Options. Click the Advanced icon and then select the Reading & Display tab. Under Open messages in: select the radial button A new message window. Click OK. Things to Know about Thunderbird for HillMail If you already had filters set up prior to updating and reconfiguring Thunderbird to work with your HillMail account, you might need to recreate your filters for every Hamilton account you check in Thunderbird. Those filters that move mail to local folders will continue to work as before but those that move mail to an IMAP folder might need to be recreated.