Student Organization Account Creation Process
Active Directory (AD)
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
E-mail and Spam
Anti-spyware
Topics covered on this page
What is SPAM?
SPAM and Identity Theft
What is Hamilton doing about SPAM?
What do I need to do?
What is SPAM?
Unsolicited "junk" e-mail sent to large numbers of people to promote products or services. The majority of spam is simply advertising. Some spam, however, is highly suspicious in nature and can expose users to threats such as viruses, spyware, and identity theft.
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SPAM and Identity Theft
Spam is becoming an increasingly popular vehicle for scam artists to commit identity theft by tricking the recipients into supplying personal information such as credit card numbers or online passwords. This type of spam is called "Phishing."
Phishing attacks work by the scam artist sending 'spoofed' e-mail messages that appear to come from an online company that you do business with such as a bank, credit company, online payment service, E-bay, ISP, etc.; businesses that require users to have a personal information for their accounts. The e-mail message will ask you to verify or update your account details by replying to the message, entering the information in a pop-up window, or following a link in the message.
The fraudulent messages will often contain the company logo and official-looking formatting that mirrors formatting on the company's real website. If the message contains a link, that link usually points to a fake website that also looks like the company's real website. These messages will often have a sense of urgency and somewhat threatening tone, saying that your account will be suspended or deleted if you do not verify/update within a short timeframe.
How to protect yourself:
Never respond to e-mail messages that request personal information. Legitimate companies will never ask for personal information over e-mail. When they do correspond with customers via e-mail, they generally send personalized messages that refer to you by your full name, whereas phishers do not. Even if you think the e-mail may be legitimate, do not respond to it. Contact the company directly.
Never click on a link in an unsolicited e-mail message.
Phishers will often include links to webpages that look authentic with addresses that also look authentic. There are several ways that this can be faked. If you want to log into your online account, go to the company's website by typing its address into the address bar and log in directly.
Never e-mail personal or financial information. E-mail is not a secure medium for transmitting sensitive information. If you initiate a transaction and want to provide personal and/or financial information through an organization's website, look for indicators that the site is secure, like a lock in the browser's status bar or a URL that begins with https:// (note the 's' for 'secure' in 'https'). Unfortunately, no indicator is foolproof; some phishers have forged security icons.
Report phishing attempts. If you receive an e-mail that has any of the following above, select the e-mail and click the Report Spam icon. For more information on removing spam forever from your account, please click here: http://mail.google.com/support/bin/answer.py?answer=6602
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What is Hamilton doing about SPAM?
Hamilton's mail server is now powered by Google which has an automated spam filter. Although HillConnect will pick up most phishing attempts and remove them from your inbox, you may still receive spam e-mails. You can easily remove these from your inbox by clicking the Report Spam icon. The more spam e-mails you mark as spam, the better job Google's system can do in removing future spam e-mails from your inbox. Click the links below for more information from Google below
http://mail.google.com/support/bin/answer.py?answer=6602
http://mail.google.com/support/bin/answer.py?hl=en&answer=190737&topic=1669056
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What do I need to do?
Follow the guidelines listed above on how to protect yourself from identity theft.
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Your Hamilton E-mail & SSS Accounts After Graduation
Backup
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Configuring my Mobile Device for HillConnect E-mail
Cell Phone ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
HillConnect Resources
Cell Phone
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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A Few Things to Know About the HillConnect Environment
Email
Return to HillConnect Homepage
Getting help
Google continuously updates its core e-mail and calendar programs so that new features are brought to you as soon as they become available. Consequently, if you see something new that is unclear, your best bet is to take advantage of the online help built in to HillMail and HillCal.
How do I access the HillConnect environment directly?
To log in directly to your HillMail account, please go to: http://hillconnect.hamilton.edu
What is the "Migrated" label/folder?
If you had an active e-mail account at Hamilton prior to May 2010 and your account was transitioned to HillConnect, a label/folder with the name "Migrated" was created during the transition process.
It's important to know that what the old mail server referred to as a" folder" is now referred to as a "label" in the new system. A fundamental difference between the two storage methods is that with the new Google system multiple labels can be assigned to message where previously in the old SUN system a single message could be assigned to only one folder.
Therefore you can delete the label/folder named "Migrated" and not delete the associated messages.
I no longer receive a copy of any messages I send to Hamilton Listserv's what do I need to do?
Google will not deliver mail to you that you send to a Listserv list. So that you can tell whether your message was processed, your subscription settings are automatically set so that you will receive an acknowledgment e-mail message from Listserv when your message is delivered to a list.
If you still wish to see a copy of your message in your INBOX, you can add your e-mail address to the CC (carbon copy) line when you address your message to the list. Note that the CC line is processed independently from the TO line. Therefore, receipt of the message in your INBOX is not confirmation that your message was distributed to the list. Only the acknowledgement message noted above can be considered confirmation that your message was distributed.
How Can I Change Label Colors?
The default color assigned to a label is so light it is almost invisible. To change the color, click the square to the right of the label (folder name) and select a color from the palette that appears.
Our office/organization shares an account, how many connections can we have to our HillMail account through a client?
You are limited to ten simultaneous logins via a client, i.e. if you share an account and use Thunderbird/Outlook/AppleMail. You are not limited by the number of web logins.
Changing Your HillConnect Password to Match Your ESS/SSS Password
Email
Back to HillConnect home page
IMPORTANT NOTE: If you remember your My Hamilton password but you have forgotten your e-mail password, these instructions will help you synchronize your passwords so that both accounts will use the password you use for My Hamilton. If you want to change ONLY your ESS/SSS password, please contact the ITS Help Desk at 315-859-4181. If you remember your HillConnect (e-mail) password and your intention is to make your ESS/SSS password match your e-mail password, please visit the password change form and follow the directions there.
To make your E-mail password the same as your current ESS/SSS password:
Log in to MY.HAMILTON.EDU
Start by going to http://my.hamilton.edu. Use your e-mail ID as your Username (do NOT include @hamilton.edu). Then enter your e-mail password and click on Submit.
After logging in, click on the Setup tab.
Click on Passwords and Security.
Enter your e-mail ID and password. This provides extra security in case you’ve accidentally left yourself logged in on a public computer. Click on Submit.
Click on the Synchronize Passwords form link found under the heading Synchronize Passwords.
This will automatically begin the synchronization process and change your HillConnect password to match your MyHamilton password. Once done, please try logging onto HillConnect with your MyHamilton password.
Configuring Apple Mail for HillConnect Mail
Email
For Mac OSX 10.5.x & 10.6.x only
These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring my Mobile Device for HillConnect E-mail
Email ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Configuring Windows Mail for HillConnect Mail
Email
Configure Settings for HillMail
To change the incoming server settings, click the Tools menu and then select Accounts. Click on your Hamilton Email account and select Properties then click the Servers tab.
Set Incoming mail (IMAP) to: imap.gmail.com
Set Outgoing mail (SMTP) to: smtp.gmail.com
Set E-mail username to: username@hamilton.edu where “username” is your e-mail ID
Set User Name to username@hamilton.edu where “username” is your e-mail ID.
Check the box that says: My server requires authentication
screenshot
Click the Advanced tab.
Set the Outgoing mail (SMTP) port to: 465
Check the box that says: This server requires a secure connection (SSL)
Set the Incoming mail (IMAP) port to: 993
Check the box that says: This server requires a secure connection (SSL)
If a window pops up, “Would you like to refresh your folder list?”, click Yes
screenshot
To change the Hamilton address book settings, click the Tools menu and then select Accounts. Under Contacts select Hamilton AD and click Properties.
Set Contacts Directory Account to: Hamilton AD
Set Server Name to bud2c.hamilton.edu
Click the box that says: This server requires me to log on
Set Account name: to username@hamilton.edu where “username” is your e-mail ID.
screenshot
Click the Advanced tab.
Set the port for Contacts Directory (LDAP): to 3269
Click the box that says: This server requires a secure connection (SSL).
Set the Search base to: dc=Hamilton,dc=edu (no spaces).
Click OK and then Close.
screenshot
Click the Sync icon and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail.
E-mail and Spam
Email
Topics covered on this page
What is SPAM?
SPAM and Identity Theft
What is Hamilton doing about SPAM?
What do I need to do?
What is SPAM?
Unsolicited "junk" e-mail sent to large numbers of people to promote products or services. The majority of spam is simply advertising. Some spam, however, is highly suspicious in nature and can expose users to threats such as viruses, spyware, and identity theft.
Back to top
SPAM and Identity Theft
Spam is becoming an increasingly popular vehicle for scam artists to commit identity theft by tricking the recipients into supplying personal information such as credit card numbers or online passwords. This type of spam is called "Phishing."
Phishing attacks work by the scam artist sending 'spoofed' e-mail messages that appear to come from an online company that you do business with such as a bank, credit company, online payment service, E-bay, ISP, etc.; businesses that require users to have a personal information for their accounts. The e-mail message will ask you to verify or update your account details by replying to the message, entering the information in a pop-up window, or following a link in the message.
The fraudulent messages will often contain the company logo and official-looking formatting that mirrors formatting on the company's real website. If the message contains a link, that link usually points to a fake website that also looks like the company's real website. These messages will often have a sense of urgency and somewhat threatening tone, saying that your account will be suspended or deleted if you do not verify/update within a short timeframe.
How to protect yourself:
Never respond to e-mail messages that request personal information. Legitimate companies will never ask for personal information over e-mail. When they do correspond with customers via e-mail, they generally send personalized messages that refer to you by your full name, whereas phishers do not. Even if you think the e-mail may be legitimate, do not respond to it. Contact the company directly.
Never click on a link in an unsolicited e-mail message.
Phishers will often include links to webpages that look authentic with addresses that also look authentic. There are several ways that this can be faked. If you want to log into your online account, go to the company's website by typing its address into the address bar and log in directly.
Never e-mail personal or financial information. E-mail is not a secure medium for transmitting sensitive information. If you initiate a transaction and want to provide personal and/or financial information through an organization's website, look for indicators that the site is secure, like a lock in the browser's status bar or a URL that begins with https:// (note the 's' for 'secure' in 'https'). Unfortunately, no indicator is foolproof; some phishers have forged security icons.
Report phishing attempts. If you receive an e-mail that has any of the following above, select the e-mail and click the Report Spam icon. For more information on removing spam forever from your account, please click here: http://mail.google.com/support/bin/answer.py?answer=6602
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What is Hamilton doing about SPAM?
Hamilton's mail server is now powered by Google which has an automated spam filter. Although HillConnect will pick up most phishing attempts and remove them from your inbox, you may still receive spam e-mails. You can easily remove these from your inbox by clicking the Report Spam icon. The more spam e-mails you mark as spam, the better job Google's system can do in removing future spam e-mails from your inbox. Click the links below for more information from Google below
http://mail.google.com/support/bin/answer.py?answer=6602
http://mail.google.com/support/bin/answer.py?hl=en&answer=190737&topic=1669056
Back to top
What do I need to do?
Follow the guidelines listed above on how to protect yourself from identity theft.
Back to top
HillConnect Resources
Email
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Moving Your HillConnect Mail to Another Account
Email
This document describes how to move your HillConnect mail into another account. Detailed instructions are provided for moving it into a commercial Gmail account.
Moving your Hamilton mail to a Commercial Gmail Account
These instructions assume you have already established an account with Google (gmail.com).
Click on the gear icon in the upper right corner of your screen next to your e-mail address. From the menu that appears, select Mail Settings.
In the Settings screen, click on the link labeled Forwarding and POP/IMAP.
Even though your settings may already indicate that “POP is enabled for all mail….”, go ahead and click in the dot next to “Enable POP for all mail (even mail that’s already been downloaded”. Then click on the Save Changes button at the bottom of the Settings page.
Log in to your commercial Gmail account (http://gmail.google.com). NOTE: If you have not previously configured your Hamilton account to allow multiple account logins, you will have to log out of your Hamilton account before logging in to your commercial (.com) Gmail account.
Once you are in your commercial account, click on the gear icon and select Mail Settings.
Click on the link labeled Accounts and Import and then click on the link on that page labeled Import mail and contacts (see below).
Enter your HillConnect account address (e.g. dquayle@hamilton.edu) and click on Continue.
Enter your HillConnect password and click on Continue.
In the next screen enter your password again as prompted.
For the next 6 steps, please refer to the image below:
Change the POP user name to include @hamilton.edu (e.g. dquayle2@hamilton.edu)
Change the SMTP server to pop.gmail.com
Click on the link to the right of "Port: 110" labeled Edit
Click in the box to select “Use SSL”
Change the port to 995
Click on Continue
In the next screen select the following check boxes:
Import Mail
Optional: Select to “Leave a copy of retrieved messages on the server”. NOTE: In some cases, checking this option will prevent the transfer from beginning. If that occurs, uncheck it and try again.
Add a label to all imported mail [dquayle2@hamilton.edu] This will allow you to easily identify the mail that was imported from your Hamilton account.
18. Click on Start Import.
19. You should see a confirmation page that informs you the import has begun. Click on OK.
NOTE: The transfer of your mail can take DAYS. Google gives it a very low priority but it does take place. You can check on the progress by doing a search in your Gmail.com account for all mail labeled userID@hamilton.edu (substitute your real user ID where “userID” appears”). If the number of messages found with that label in your Gmail.com account matches the number of messages in your “all mail” label (folder) in your HillConnect account, then it is done!!
When the transfer has finished you should do the following:
Log in to your Hamilton HillConnect account and set it up to forward your mail to your Gmail.com account. You can do this by going to the gear icon and again select Mail Settings. Click on Forwarding & POP/IMAP, fill in the address for your Gmail.com account and click Save Changes.
Next, log in to your Gmail.com account. Click on the gear icon, select Mail Settings and then select Accounts and Import.
In the middle of the section, where it is labeled Check mail using POP3, you’ll see a link labeled “delete” to the far right. Click on the “delete” link. Doing so will break the tie between your two accounts. From here on, new mail addressed to your Hamilton account will automatically arrive in your gmail.com account.
Student Organization Account Creation Process
Email
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Your Hamilton College Electronic Resources Account
Email
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Your Hamilton E-mail & SSS Accounts After Graduation
Email
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Your Hamilton E-mail & SSS Accounts After Graduation
Graduation
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Configuring my Mobile Device for HillConnect E-mail
HillCal ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
A Few Things to Know About the HillConnect Environment
HillConnect
Return to HillConnect Homepage
Getting help
Google continuously updates its core e-mail and calendar programs so that new features are brought to you as soon as they become available. Consequently, if you see something new that is unclear, your best bet is to take advantage of the online help built in to HillMail and HillCal.
How do I access the HillConnect environment directly?
To log in directly to your HillMail account, please go to: http://hillconnect.hamilton.edu
What is the "Migrated" label/folder?
If you had an active e-mail account at Hamilton prior to May 2010 and your account was transitioned to HillConnect, a label/folder with the name "Migrated" was created during the transition process.
It's important to know that what the old mail server referred to as a" folder" is now referred to as a "label" in the new system. A fundamental difference between the two storage methods is that with the new Google system multiple labels can be assigned to message where previously in the old SUN system a single message could be assigned to only one folder.
Therefore you can delete the label/folder named "Migrated" and not delete the associated messages.
I no longer receive a copy of any messages I send to Hamilton Listserv's what do I need to do?
Google will not deliver mail to you that you send to a Listserv list. So that you can tell whether your message was processed, your subscription settings are automatically set so that you will receive an acknowledgment e-mail message from Listserv when your message is delivered to a list.
If you still wish to see a copy of your message in your INBOX, you can add your e-mail address to the CC (carbon copy) line when you address your message to the list. Note that the CC line is processed independently from the TO line. Therefore, receipt of the message in your INBOX is not confirmation that your message was distributed to the list. Only the acknowledgement message noted above can be considered confirmation that your message was distributed.
How Can I Change Label Colors?
The default color assigned to a label is so light it is almost invisible. To change the color, click the square to the right of the label (folder name) and select a color from the palette that appears.
Our office/organization shares an account, how many connections can we have to our HillMail account through a client?
You are limited to ten simultaneous logins via a client, i.e. if you share an account and use Thunderbird/Outlook/AppleMail. You are not limited by the number of web logins.
Changing Your HillConnect Password to Match Your ESS/SSS Password
HillConnect
Back to HillConnect home page
IMPORTANT NOTE: If you remember your My Hamilton password but you have forgotten your e-mail password, these instructions will help you synchronize your passwords so that both accounts will use the password you use for My Hamilton. If you want to change ONLY your ESS/SSS password, please contact the ITS Help Desk at 315-859-4181. If you remember your HillConnect (e-mail) password and your intention is to make your ESS/SSS password match your e-mail password, please visit the password change form and follow the directions there.
To make your E-mail password the same as your current ESS/SSS password:
Log in to MY.HAMILTON.EDU
Start by going to http://my.hamilton.edu. Use your e-mail ID as your Username (do NOT include @hamilton.edu). Then enter your e-mail password and click on Submit.
After logging in, click on the Setup tab.
Click on Passwords and Security.
Enter your e-mail ID and password. This provides extra security in case you’ve accidentally left yourself logged in on a public computer. Click on Submit.
Click on the Synchronize Passwords form link found under the heading Synchronize Passwords.
This will automatically begin the synchronization process and change your HillConnect password to match your MyHamilton password. Once done, please try logging onto HillConnect with your MyHamilton password.
Configuring Apple Mail for HillConnect Mail
HillConnect
For Mac OSX 10.5.x & 10.6.x only
These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring my Mobile Device for HillConnect E-mail
HillConnect ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Configuring Windows Mail for HillConnect Mail
HillConnect
Configure Settings for HillMail
To change the incoming server settings, click the Tools menu and then select Accounts. Click on your Hamilton Email account and select Properties then click the Servers tab.
Set Incoming mail (IMAP) to: imap.gmail.com
Set Outgoing mail (SMTP) to: smtp.gmail.com
Set E-mail username to: username@hamilton.edu where “username” is your e-mail ID
Set User Name to username@hamilton.edu where “username” is your e-mail ID.
Check the box that says: My server requires authentication
screenshot
Click the Advanced tab.
Set the Outgoing mail (SMTP) port to: 465
Check the box that says: This server requires a secure connection (SSL)
Set the Incoming mail (IMAP) port to: 993
Check the box that says: This server requires a secure connection (SSL)
If a window pops up, “Would you like to refresh your folder list?”, click Yes
screenshot
To change the Hamilton address book settings, click the Tools menu and then select Accounts. Under Contacts select Hamilton AD and click Properties.
Set Contacts Directory Account to: Hamilton AD
Set Server Name to bud2c.hamilton.edu
Click the box that says: This server requires me to log on
Set Account name: to username@hamilton.edu where “username” is your e-mail ID.
screenshot
Click the Advanced tab.
Set the port for Contacts Directory (LDAP): to 3269
Click the box that says: This server requires a secure connection (SSL).
Set the Search base to: dc=Hamilton,dc=edu (no spaces).
Click OK and then Close.
screenshot
Click the Sync icon and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail.
E-mail and Spam
HillConnect
Topics covered on this page
What is SPAM?
SPAM and Identity Theft
What is Hamilton doing about SPAM?
What do I need to do?
What is SPAM?
Unsolicited "junk" e-mail sent to large numbers of people to promote products or services. The majority of spam is simply advertising. Some spam, however, is highly suspicious in nature and can expose users to threats such as viruses, spyware, and identity theft.
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SPAM and Identity Theft
Spam is becoming an increasingly popular vehicle for scam artists to commit identity theft by tricking the recipients into supplying personal information such as credit card numbers or online passwords. This type of spam is called "Phishing."
Phishing attacks work by the scam artist sending 'spoofed' e-mail messages that appear to come from an online company that you do business with such as a bank, credit company, online payment service, E-bay, ISP, etc.; businesses that require users to have a personal information for their accounts. The e-mail message will ask you to verify or update your account details by replying to the message, entering the information in a pop-up window, or following a link in the message.
The fraudulent messages will often contain the company logo and official-looking formatting that mirrors formatting on the company's real website. If the message contains a link, that link usually points to a fake website that also looks like the company's real website. These messages will often have a sense of urgency and somewhat threatening tone, saying that your account will be suspended or deleted if you do not verify/update within a short timeframe.
How to protect yourself:
Never respond to e-mail messages that request personal information. Legitimate companies will never ask for personal information over e-mail. When they do correspond with customers via e-mail, they generally send personalized messages that refer to you by your full name, whereas phishers do not. Even if you think the e-mail may be legitimate, do not respond to it. Contact the company directly.
Never click on a link in an unsolicited e-mail message.
Phishers will often include links to webpages that look authentic with addresses that also look authentic. There are several ways that this can be faked. If you want to log into your online account, go to the company's website by typing its address into the address bar and log in directly.
Never e-mail personal or financial information. E-mail is not a secure medium for transmitting sensitive information. If you initiate a transaction and want to provide personal and/or financial information through an organization's website, look for indicators that the site is secure, like a lock in the browser's status bar or a URL that begins with https:// (note the 's' for 'secure' in 'https'). Unfortunately, no indicator is foolproof; some phishers have forged security icons.
Report phishing attempts. If you receive an e-mail that has any of the following above, select the e-mail and click the Report Spam icon. For more information on removing spam forever from your account, please click here: http://mail.google.com/support/bin/answer.py?answer=6602
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What is Hamilton doing about SPAM?
Hamilton's mail server is now powered by Google which has an automated spam filter. Although HillConnect will pick up most phishing attempts and remove them from your inbox, you may still receive spam e-mails. You can easily remove these from your inbox by clicking the Report Spam icon. The more spam e-mails you mark as spam, the better job Google's system can do in removing future spam e-mails from your inbox. Click the links below for more information from Google below
http://mail.google.com/support/bin/answer.py?answer=6602
http://mail.google.com/support/bin/answer.py?hl=en&answer=190737&topic=1669056
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What do I need to do?
Follow the guidelines listed above on how to protect yourself from identity theft.
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HillConnect Resources
HillConnect
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
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Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
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Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
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Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Migrating Thunderbird Address Book to HillConnect
HillConnect
Exporting Contacts from Thunderbird
Open Thunderbird.
Click on the Address Book icon at the top.
PC Mac
In the Address Book, go to Tools > Export.
PC Mac
Select Comma Separated from the Save as Type pull-down menu.
Type Contacts in the File Name: field.
Click Save.
PC Mac
Importing contacts into HillConnect
Log into HillConnect at http://hillconnect.hamilton.edu
Click on Contacts in the left-hand column.
Click Import in the bottom left- hand corner.
Click Browse.
Locate your Contacts.csv file—by default saved on the Desktop—you just exported from Thunderbird.
Click Import.
A message will announce the successful completion of the Import process. Click OK.
Click on the imported contacts (in the picture below: Imported 12/13/11). Select More and choose Rename Group. When prompted by a pop-up window, type Thunderbird Contacts. Click OK.
You’re all set! Your contacts will appear in the middle column and will automatically be referenced when you compose your e-mail.
Moving Your HillConnect Mail to Another Account
HillConnect
This document describes how to move your HillConnect mail into another account. Detailed instructions are provided for moving it into a commercial Gmail account.
Moving your Hamilton mail to a Commercial Gmail Account
These instructions assume you have already established an account with Google (gmail.com).
Click on the gear icon in the upper right corner of your screen next to your e-mail address. From the menu that appears, select Mail Settings.
In the Settings screen, click on the link labeled Forwarding and POP/IMAP.
Even though your settings may already indicate that “POP is enabled for all mail….”, go ahead and click in the dot next to “Enable POP for all mail (even mail that’s already been downloaded”. Then click on the Save Changes button at the bottom of the Settings page.
Log in to your commercial Gmail account (http://gmail.google.com). NOTE: If you have not previously configured your Hamilton account to allow multiple account logins, you will have to log out of your Hamilton account before logging in to your commercial (.com) Gmail account.
Once you are in your commercial account, click on the gear icon and select Mail Settings.
Click on the link labeled Accounts and Import and then click on the link on that page labeled Import mail and contacts (see below).
Enter your HillConnect account address (e.g. dquayle@hamilton.edu) and click on Continue.
Enter your HillConnect password and click on Continue.
In the next screen enter your password again as prompted.
For the next 6 steps, please refer to the image below:
Change the POP user name to include @hamilton.edu (e.g. dquayle2@hamilton.edu)
Change the SMTP server to pop.gmail.com
Click on the link to the right of "Port: 110" labeled Edit
Click in the box to select “Use SSL”
Change the port to 995
Click on Continue
In the next screen select the following check boxes:
Import Mail
Optional: Select to “Leave a copy of retrieved messages on the server”. NOTE: In some cases, checking this option will prevent the transfer from beginning. If that occurs, uncheck it and try again.
Add a label to all imported mail [dquayle2@hamilton.edu] This will allow you to easily identify the mail that was imported from your Hamilton account.
18. Click on Start Import.
19. You should see a confirmation page that informs you the import has begun. Click on OK.
NOTE: The transfer of your mail can take DAYS. Google gives it a very low priority but it does take place. You can check on the progress by doing a search in your Gmail.com account for all mail labeled userID@hamilton.edu (substitute your real user ID where “userID” appears”). If the number of messages found with that label in your Gmail.com account matches the number of messages in your “all mail” label (folder) in your HillConnect account, then it is done!!
When the transfer has finished you should do the following:
Log in to your Hamilton HillConnect account and set it up to forward your mail to your Gmail.com account. You can do this by going to the gear icon and again select Mail Settings. Click on Forwarding & POP/IMAP, fill in the address for your Gmail.com account and click Save Changes.
Next, log in to your Gmail.com account. Click on the gear icon, select Mail Settings and then select Accounts and Import.
In the middle of the section, where it is labeled Check mail using POP3, you’ll see a link labeled “delete” to the far right. Click on the “delete” link. Doing so will break the tie between your two accounts. From here on, new mail addressed to your Hamilton account will automatically arrive in your gmail.com account.
Student Organization Account Creation Process
HillConnect
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Your Hamilton College Electronic Resources Account
HillConnect
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Your Hamilton E-mail & SSS Accounts After Graduation
HillConnect
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
Back to Top
How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
Back to Top
How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
Back to Top
How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
Back to Top
Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
Back to Top
Return to the ITS Home Page
A Few Things to Know About the HillConnect Environment
HillMail
Return to HillConnect Homepage
Getting help
Google continuously updates its core e-mail and calendar programs so that new features are brought to you as soon as they become available. Consequently, if you see something new that is unclear, your best bet is to take advantage of the online help built in to HillMail and HillCal.
How do I access the HillConnect environment directly?
To log in directly to your HillMail account, please go to: http://hillconnect.hamilton.edu
What is the "Migrated" label/folder?
If you had an active e-mail account at Hamilton prior to May 2010 and your account was transitioned to HillConnect, a label/folder with the name "Migrated" was created during the transition process.
It's important to know that what the old mail server referred to as a" folder" is now referred to as a "label" in the new system. A fundamental difference between the two storage methods is that with the new Google system multiple labels can be assigned to message where previously in the old SUN system a single message could be assigned to only one folder.
Therefore you can delete the label/folder named "Migrated" and not delete the associated messages.
I no longer receive a copy of any messages I send to Hamilton Listserv's what do I need to do?
Google will not deliver mail to you that you send to a Listserv list. So that you can tell whether your message was processed, your subscription settings are automatically set so that you will receive an acknowledgment e-mail message from Listserv when your message is delivered to a list.
If you still wish to see a copy of your message in your INBOX, you can add your e-mail address to the CC (carbon copy) line when you address your message to the list. Note that the CC line is processed independently from the TO line. Therefore, receipt of the message in your INBOX is not confirmation that your message was distributed to the list. Only the acknowledgement message noted above can be considered confirmation that your message was distributed.
How Can I Change Label Colors?
The default color assigned to a label is so light it is almost invisible. To change the color, click the square to the right of the label (folder name) and select a color from the palette that appears.
Our office/organization shares an account, how many connections can we have to our HillMail account through a client?
You are limited to ten simultaneous logins via a client, i.e. if you share an account and use Thunderbird/Outlook/AppleMail. You are not limited by the number of web logins.
Configuring Apple Mail for HillConnect Mail
HillMail
For Mac OSX 10.5.x & 10.6.x only
These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring my Mobile Device for HillConnect E-mail
HillMail ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
Configuring Windows Mail for HillConnect Mail
HillMail
Configure Settings for HillMail
To change the incoming server settings, click the Tools menu and then select Accounts. Click on your Hamilton Email account and select Properties then click the Servers tab.
Set Incoming mail (IMAP) to: imap.gmail.com
Set Outgoing mail (SMTP) to: smtp.gmail.com
Set E-mail username to: username@hamilton.edu where “username” is your e-mail ID
Set User Name to username@hamilton.edu where “username” is your e-mail ID.
Check the box that says: My server requires authentication
screenshot
Click the Advanced tab.
Set the Outgoing mail (SMTP) port to: 465
Check the box that says: This server requires a secure connection (SSL)
Set the Incoming mail (IMAP) port to: 993
Check the box that says: This server requires a secure connection (SSL)
If a window pops up, “Would you like to refresh your folder list?”, click Yes
screenshot
To change the Hamilton address book settings, click the Tools menu and then select Accounts. Under Contacts select Hamilton AD and click Properties.
Set Contacts Directory Account to: Hamilton AD
Set Server Name to bud2c.hamilton.edu
Click the box that says: This server requires me to log on
Set Account name: to username@hamilton.edu where “username” is your e-mail ID.
screenshot
Click the Advanced tab.
Set the port for Contacts Directory (LDAP): to 3269
Click the box that says: This server requires a secure connection (SSL).
Set the Search base to: dc=Hamilton,dc=edu (no spaces).
Click OK and then Close.
screenshot
Click the Sync icon and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail.
Moving Your HillConnect Mail to Another Account
HillMail
This document describes how to move your HillConnect mail into another account. Detailed instructions are provided for moving it into a commercial Gmail account.
Moving your Hamilton mail to a Commercial Gmail Account
These instructions assume you have already established an account with Google (gmail.com).
Click on the gear icon in the upper right corner of your screen next to your e-mail address. From the menu that appears, select Mail Settings.
In the Settings screen, click on the link labeled Forwarding and POP/IMAP.
Even though your settings may already indicate that “POP is enabled for all mail….”, go ahead and click in the dot next to “Enable POP for all mail (even mail that’s already been downloaded”. Then click on the Save Changes button at the bottom of the Settings page.
Log in to your commercial Gmail account (http://gmail.google.com). NOTE: If you have not previously configured your Hamilton account to allow multiple account logins, you will have to log out of your Hamilton account before logging in to your commercial (.com) Gmail account.
Once you are in your commercial account, click on the gear icon and select Mail Settings.
Click on the link labeled Accounts and Import and then click on the link on that page labeled Import mail and contacts (see below).
Enter your HillConnect account address (e.g. dquayle@hamilton.edu) and click on Continue.
Enter your HillConnect password and click on Continue.
In the next screen enter your password again as prompted.
For the next 6 steps, please refer to the image below:
Change the POP user name to include @hamilton.edu (e.g. dquayle2@hamilton.edu)
Change the SMTP server to pop.gmail.com
Click on the link to the right of "Port: 110" labeled Edit
Click in the box to select “Use SSL”
Change the port to 995
Click on Continue
In the next screen select the following check boxes:
Import Mail
Optional: Select to “Leave a copy of retrieved messages on the server”. NOTE: In some cases, checking this option will prevent the transfer from beginning. If that occurs, uncheck it and try again.
Add a label to all imported mail [dquayle2@hamilton.edu] This will allow you to easily identify the mail that was imported from your Hamilton account.
18. Click on Start Import.
19. You should see a confirmation page that informs you the import has begun. Click on OK.
NOTE: The transfer of your mail can take DAYS. Google gives it a very low priority but it does take place. You can check on the progress by doing a search in your Gmail.com account for all mail labeled userID@hamilton.edu (substitute your real user ID where “userID” appears”). If the number of messages found with that label in your Gmail.com account matches the number of messages in your “all mail” label (folder) in your HillConnect account, then it is done!!
When the transfer has finished you should do the following:
Log in to your Hamilton HillConnect account and set it up to forward your mail to your Gmail.com account. You can do this by going to the gear icon and again select Mail Settings. Click on Forwarding & POP/IMAP, fill in the address for your Gmail.com account and click Save Changes.
Next, log in to your Gmail.com account. Click on the gear icon, select Mail Settings and then select Accounts and Import.
In the middle of the section, where it is labeled Check mail using POP3, you’ll see a link labeled “delete” to the far right. Click on the “delete” link. Doing so will break the tie between your two accounts. From here on, new mail addressed to your Hamilton account will automatically arrive in your gmail.com account.
Your Hamilton E-mail & SSS Accounts After Graduation
HillMail
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
Back to Top
How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
Back to Top
How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
Back to Top
How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
Back to Top
Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
Back to Top
Return to the ITS Home Page
Moving Your HillConnect Mail to Another Account
Import
This document describes how to move your HillConnect mail into another account. Detailed instructions are provided for moving it into a commercial Gmail account.
Moving your Hamilton mail to a Commercial Gmail Account
These instructions assume you have already established an account with Google (gmail.com).
Click on the gear icon in the upper right corner of your screen next to your e-mail address. From the menu that appears, select Mail Settings.
In the Settings screen, click on the link labeled Forwarding and POP/IMAP.
Even though your settings may already indicate that “POP is enabled for all mail….”, go ahead and click in the dot next to “Enable POP for all mail (even mail that’s already been downloaded”. Then click on the Save Changes button at the bottom of the Settings page.
Log in to your commercial Gmail account (http://gmail.google.com). NOTE: If you have not previously configured your Hamilton account to allow multiple account logins, you will have to log out of your Hamilton account before logging in to your commercial (.com) Gmail account.
Once you are in your commercial account, click on the gear icon and select Mail Settings.
Click on the link labeled Accounts and Import and then click on the link on that page labeled Import mail and contacts (see below).
Enter your HillConnect account address (e.g. dquayle@hamilton.edu) and click on Continue.
Enter your HillConnect password and click on Continue.
In the next screen enter your password again as prompted.
For the next 6 steps, please refer to the image below:
Change the POP user name to include @hamilton.edu (e.g. dquayle2@hamilton.edu)
Change the SMTP server to pop.gmail.com
Click on the link to the right of "Port: 110" labeled Edit
Click in the box to select “Use SSL”
Change the port to 995
Click on Continue
In the next screen select the following check boxes:
Import Mail
Optional: Select to “Leave a copy of retrieved messages on the server”. NOTE: In some cases, checking this option will prevent the transfer from beginning. If that occurs, uncheck it and try again.
Add a label to all imported mail [dquayle2@hamilton.edu] This will allow you to easily identify the mail that was imported from your Hamilton account.
18. Click on Start Import.
19. You should see a confirmation page that informs you the import has begun. Click on OK.
NOTE: The transfer of your mail can take DAYS. Google gives it a very low priority but it does take place. You can check on the progress by doing a search in your Gmail.com account for all mail labeled userID@hamilton.edu (substitute your real user ID where “userID” appears”). If the number of messages found with that label in your Gmail.com account matches the number of messages in your “all mail” label (folder) in your HillConnect account, then it is done!!
When the transfer has finished you should do the following:
Log in to your Hamilton HillConnect account and set it up to forward your mail to your Gmail.com account. You can do this by going to the gear icon and again select Mail Settings. Click on Forwarding & POP/IMAP, fill in the address for your Gmail.com account and click Save Changes.
Next, log in to your Gmail.com account. Click on the gear icon, select Mail Settings and then select Accounts and Import.
In the middle of the section, where it is labeled Check mail using POP3, you’ll see a link labeled “delete” to the far right. Click on the “delete” link. Doing so will break the tie between your two accounts. From here on, new mail addressed to your Hamilton account will automatically arrive in your gmail.com account.
A Few Things to Know About the HillConnect Environment
Listserv
Return to HillConnect Homepage
Getting help
Google continuously updates its core e-mail and calendar programs so that new features are brought to you as soon as they become available. Consequently, if you see something new that is unclear, your best bet is to take advantage of the online help built in to HillMail and HillCal.
How do I access the HillConnect environment directly?
To log in directly to your HillMail account, please go to: http://hillconnect.hamilton.edu
What is the "Migrated" label/folder?
If you had an active e-mail account at Hamilton prior to May 2010 and your account was transitioned to HillConnect, a label/folder with the name "Migrated" was created during the transition process.
It's important to know that what the old mail server referred to as a" folder" is now referred to as a "label" in the new system. A fundamental difference between the two storage methods is that with the new Google system multiple labels can be assigned to message where previously in the old SUN system a single message could be assigned to only one folder.
Therefore you can delete the label/folder named "Migrated" and not delete the associated messages.
I no longer receive a copy of any messages I send to Hamilton Listserv's what do I need to do?
Google will not deliver mail to you that you send to a Listserv list. So that you can tell whether your message was processed, your subscription settings are automatically set so that you will receive an acknowledgment e-mail message from Listserv when your message is delivered to a list.
If you still wish to see a copy of your message in your INBOX, you can add your e-mail address to the CC (carbon copy) line when you address your message to the list. Note that the CC line is processed independently from the TO line. Therefore, receipt of the message in your INBOX is not confirmation that your message was distributed to the list. Only the acknowledgement message noted above can be considered confirmation that your message was distributed.
How Can I Change Label Colors?
The default color assigned to a label is so light it is almost invisible. To change the color, click the square to the right of the label (folder name) and select a color from the palette that appears.
Our office/organization shares an account, how many connections can we have to our HillMail account through a client?
You are limited to ten simultaneous logins via a client, i.e. if you share an account and use Thunderbird/Outlook/AppleMail. You are not limited by the number of web logins.
HillConnect Resources
Listserv
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
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Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
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Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Student Organization Account Creation Process
Listserv
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Configuring Apple Mail for HillConnect Mail
Mac OS 10.5 Leopard
For Mac OSX 10.5.x & 10.6.x only
These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Configuring Apple Mail for HillConnect Mail
Mac OS 10.6 Snow Leopard
For Mac OSX 10.5.x & 10.6.x only
These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Student Organization Account Creation Process
Mass Mailing Lists
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
HillConnect Resources
Microsoft Outlook
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Configuring my Mobile Device for HillConnect E-mail
Mobile Device ITS will provide documentation and generic settings for configuring your mobile device/smart phone to connect to HillConnect services (HillMail, HillCal) to the Hamilton Wireless network. We recommend you refer to the Google Mobile Device support pages for your specific device and to the documentation provided by your wireless carrier (Verizon, AT&T, Sprint) or/and your smart phone manufacturer (iPhone/Android/Blackberry/Windows Mobile).
This page details configuring your mobile device to synchronize it with your HillConnect e-mail and calendar. Visit our secure wireless page to configure your mobile device to use Hamilton's secure wireless network.
Configuring Your Mobile Device
Google supports the following devices for e-mail and calendar access. The ITS Help Desk is happy to take your call (x4181), but we have no way to guarantee that HillConnect and Hamilton's wireless network will be compatible with all smart phones and mobile devices.
Please read this first: What's the difference between Google Sync and IMAP
Device
Google Sync Setup
IMAP Setup
BlackBerry
BlackBerry Google Sync
BlackBerry IMAP Note: Gmail IMAP access is not officially supported for BlackBerry devices at this time.
iPhone/iPod Touch
iPhone Google Sync
iPhone IMAP
Google Android
Android Google Sync
Palm Pre/Pixie
Use device Web browser
Palm OS
Not officially supported by Google
Windows Mobile
Window Mobile Google Sync
Windows Mobile IMAP
Return to HillConnect Homepage
HillConnect Resources
Mobile Device
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
Back to top
HillConnect Resources
Mozilla Thunderbird
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
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Migrating Thunderbird Address Book to HillConnect
Mozilla Thunderbird
Exporting Contacts from Thunderbird
Open Thunderbird.
Click on the Address Book icon at the top.
PC Mac
In the Address Book, go to Tools > Export.
PC Mac
Select Comma Separated from the Save as Type pull-down menu.
Type Contacts in the File Name: field.
Click Save.
PC Mac
Importing contacts into HillConnect
Log into HillConnect at http://hillconnect.hamilton.edu
Click on Contacts in the left-hand column.
Click Import in the bottom left- hand corner.
Click Browse.
Locate your Contacts.csv file—by default saved on the Desktop—you just exported from Thunderbird.
Click Import.
A message will announce the successful completion of the Import process. Click OK.
Click on the imported contacts (in the picture below: Imported 12/13/11). Select More and choose Rename Group. When prompted by a pop-up window, type Thunderbird Contacts. Click OK.
You’re all set! Your contacts will appear in the middle column and will automatically be referenced when you compose your e-mail.
Changing Your HillConnect Password to Match Your ESS/SSS Password
Password
Back to HillConnect home page
IMPORTANT NOTE: If you remember your My Hamilton password but you have forgotten your e-mail password, these instructions will help you synchronize your passwords so that both accounts will use the password you use for My Hamilton. If you want to change ONLY your ESS/SSS password, please contact the ITS Help Desk at 315-859-4181. If you remember your HillConnect (e-mail) password and your intention is to make your ESS/SSS password match your e-mail password, please visit the password change form and follow the directions there.
To make your E-mail password the same as your current ESS/SSS password:
Log in to MY.HAMILTON.EDU
Start by going to http://my.hamilton.edu. Use your e-mail ID as your Username (do NOT include @hamilton.edu). Then enter your e-mail password and click on Submit.
After logging in, click on the Setup tab.
Click on Passwords and Security.
Enter your e-mail ID and password. This provides extra security in case you’ve accidentally left yourself logged in on a public computer. Click on Submit.
Click on the Synchronize Passwords form link found under the heading Synchronize Passwords.
This will automatically begin the synchronization process and change your HillConnect password to match your MyHamilton password. Once done, please try logging onto HillConnect with your MyHamilton password.
HillConnect Resources
Password
Hamilton's e-mail system is HillConnect, powered by Google.
The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College. If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen). If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.
Topics Covered
Requesting an e-mail account
Activating your HillConnect account
Accessing your e-mail via the Web
Using your HillConnect account
About the HillConnect environment
Changing your existing password
Forgotten password
Accessing your e-mail via an e-mail client application
Configuring your mobile device
Mass mailing lists (ListServ)
Graduate E-mail Account FAQ
Requesting an e-mail account
New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted. Consequently, there should never be a need for a student to request an e-mail account for their own personal use.
New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources. New faculty accounts are created when we receive official notification from the Dean of Faculty office.
Temporary Employee Accounts: To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304. Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.
Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.
Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site. If the organization elects not to register, they must have an employee/faculty sponsor.
Back to top
Activating Your HillConnect Account
Your Hamilton e-mail account must be activated before it can be used. Instrucstions can be found at: https://my.hamilton.edu/youraccount
Back to top
Accessing your e-mail via the web
Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.
Back to top
Using Your HillConnect Account
About the HillConnect Environment
Mac/Windows
Understanding conversations
Google Apps Overview Video
How to set up forwarding in HillConnect
From Google
How to Configure Filters
From Lynda.com
To view these videos, please email learnit@hamilton.edu for an account
Gmail Essentials Video
Calendar Essentials Video
Changing your existing password
There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password. The Synchronize Password link will use your existing network password and will make your e-mail password match it.
Change Password Form: Changes your e-mail password and your ESS/SSS at the same time.
Synchronize Password Form: Changing your HillConnect Password to Match Your ESS/SSS Password.
Forgotten Password
Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance. Instructions for other members of the Hamilton Community.
Back to top
Accessing your e-mail via an e-mail software application
You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.
Thunderbird
Installing & Configuring for HillConnect E-mail
Outlook
How to Configure Microsoft Outlook 2010
Apple Mail
How to Configure Apple Mail
Windows Mail
How to Configure Windows Mail
Others
If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.
Settings for any client
Configuring Your Mobile Devices
Configuring my mobile device for mail, calendar, and contacts
Back to top
Mass mailing lists (ListServ)
The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:
ListServ Mailing List Info
Back to top
Your Hamilton College Electronic Resources Account
Password
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Your Hamilton College Electronic Resources Account
Policy
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Student Organization Account Creation Process
Printing
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Student Organization Account Creation Process
SSS
There are two types of accounts managed using the Student Organization Management system, Mass E-mail Only and Student Organization accounts. Both account types are described below.
Mass E-mail
Mass E-mail accounts are used by student groups who only need the ability to post messages directly to ListServs. One e-mail addres, specified by the submitter, is given posting privileges. The address can either by a student's Hamilton e-mail address or a generic group account.
This system allows submitters to request a group e-mail account. This request is sent to Debby Quayle, who communicates directly with the submitter to create the e-mail account.
Once the Mass E-mail Group information is reviewed and approved by Student Activities the necessary ListServ commands are automatically sent and the account is granted ListServ posting privileges.
Student Organization
Recognized Student Organizations have to be approved by Student Activities every year, and are required to provide contact and leadership information, a membership roster, and a constitution. By registering, student organizations have benefits including using the College name, access to facilities, vans, funding, supplies and resources, and e-mail and storage server space.
Student Organizations have the ability to request an organization e-mail address. This request is sent to Debby Quayle, who works directly with the organization's leadership to create the account.
Configuring Apple Mail for HillConnect Mail
Software
For Mac OSX 10.5.x & 10.6.x only
These instructions detail how to configure your e-mail client, Apple Mail to access Hamilton’s HillMail email system (powered by Google).
Your Hamilton College Electronic Resources Account
User Accounts
Your Hamilton College Electronic Resources Account
What Your Account Will Access
Depending on your role at Hamilton, the account details (username and password) you were provided may be used for e-mail, our wired and wireless network, network printing, and a variety of web resources like My Hamilton, Blackboard and Citrix. At present, your password is synchronized so that it will work with the various systems to which you may have been given access. At a minimum, faculty, employees, and students are given access to e-mail, the network (wired and wireless) and to printing.
Guidelines for Account Use
Good account security depends on keeping your account ID and password private. If your password is easily guessed or discovered it puts the College network and all of your electronic resources at risk. It also means someone can engage in illegal activities on the Internet in your name.
You are encouraged to familiarize yourself with Hamilton’s guidelines and policies regarding the appropriate use of our network resources. They can be read online by selecting Policies on the left side of this page. In the Policies section, click on Policies, Procedures, Plans and Standards. In particular, you are encouraged to read the guidelines for sending mass e-mail.
Activating your E-mail Account
Prior to using your e-mail account, it must be activated. To do so, go to http://my.hamilton.edu and log in using the ID (username) and password shown on the sheet you received. Once you have logged in to My Hamilton, click on the link that appears across the top of the My Hamilton page (as illustrated below). From there, follow the on screen instructions that will guide you through the activation process.
Changing your password
Instructions for changing your password(s) can be found in the following document:
http://www.hamilton.edu/college/its/documentation/e-mail/general/external/hto-changepasswords-all.pdf
The extent to which your account has been granted access to Hamilton network resources will determine the best way to change your password. If the instructions referenced above do not work for this account, please contact the ITS Help Desk at the number below.
Using Your E-mail Account
Once your account has been activated, you can access your e-mail by logging in to http://my.hamilton.edu and then by clicking on “Read e-mail”. This will require a second login. You can also log in to your e-mail account directly by going to http://hillconnect.hamilton.edu. If this is a network-only account, it can be used immediately at the login prompt on Hamilton College computers (lab and office).
To configure your mobile device for e-mail and wireless access
To configure your mobile device for your e-mail account, please visit: http://my.hamilton.edu/information-technology-services/hillconnect. To configure your mobile devide for our wireless network, please visit: http://my.hamilton.edu/information-technology-services/hillconnect/mobile-wi-fi.
To configure your personal computer for Hamilton's wireless network
To configure your personally owned computer for Hamilton's wireless network prior to your arrival or once you are here, please visit: https://my.hamilton.edu/information-technology-services/quick-reference-guide/network-1/secure-wireless?
Problems?
If you experience problems with your Hamilton account, please call the ITS Help Desk at (315) 859-4181.
Hours:
Late May - Late August, M-F, 8:00 AM – 4:00 PM
Late August–late May, M-F 8:30 AM – 4:30 PM.
Configuring Windows Mail for HillConnect Mail
Windows 7
Configure Settings for HillMail
To change the incoming server settings, click the Tools menu and then select Accounts. Click on your Hamilton Email account and select Properties then click the Servers tab.
Set Incoming mail (IMAP) to: imap.gmail.com
Set Outgoing mail (SMTP) to: smtp.gmail.com
Set E-mail username to: username@hamilton.edu where “username” is your e-mail ID
Set User Name to username@hamilton.edu where “username” is your e-mail ID.
Check the box that says: My server requires authentication
screenshot
Click the Advanced tab.
Set the Outgoing mail (SMTP) port to: 465
Check the box that says: This server requires a secure connection (SSL)
Set the Incoming mail (IMAP) port to: 993
Check the box that says: This server requires a secure connection (SSL)
If a window pops up, “Would you like to refresh your folder list?”, click Yes
screenshot
To change the Hamilton address book settings, click the Tools menu and then select Accounts. Under Contacts select Hamilton AD and click Properties.
Set Contacts Directory Account to: Hamilton AD
Set Server Name to bud2c.hamilton.edu
Click the box that says: This server requires me to log on
Set Account name: to username@hamilton.edu where “username” is your e-mail ID.
screenshot
Click the Advanced tab.
Set the port for Contacts Directory (LDAP): to 3269
Click the box that says: This server requires a secure connection (SSL).
Set the Search base to: dc=Hamilton,dc=edu (no spaces).
Click OK and then Close.
screenshot
Click the Sync icon and type in your e-mail password. Your mail folders should populate with your Hamilton e-mail.
