Resource Center - Videoconference

Videoconference

A method of communication that allows people at two or more locations to interact via two-way video and audio transmission simultaneously.

Available Resources

Refine Results:

Videoconferencing Guide

We recommend you start your Videoconference research by visiting this document.

Audiovisual (AV)

Configuring Computer for Skype Audiovisual (AV) Other Videoconferencing Documents Create a High-Quality Videoconference Videoconferencing for Students Videoconferencing for Employees
Create a High-Quality Videoconference Audiovisual (AV) Environment Optimization Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties. General Considerations Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation. Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them. Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television." Lighting Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should: Ensure your environment is well-lit--turn on as many lights as possible; Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation; A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation; If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience; Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see. If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000. Sound Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of: Echo/Feedback A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology. Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback. Configuration The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation. Accessibility Issues Hearing Aids/Lipreaders All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation . Location Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider: The ambient noise in their respective environments--loud environs equals bad conversations; The people whom they might affect with the conversation--not everyone needs to be privy to the conversation; The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
Videoconferencing Guide Audiovisual (AV) Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓ Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓ Multi-person Conversations (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants. High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.) ✓ Share Computer Screen (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality.
Videoconferencing using Google Talk Audiovisual (AV)
Videoconferencing using OoVoo Audiovisual (AV) Description OoVoo is an voice, video, and instant messaging communications tool that permits up to twelve simultaneous voice or video participants for no fee. Unlike Skype, OoVoo Free users cannot share their computer desktops with each other. Procedures Downloading and Installing OoVoo In your internet browser, navigate to http://www.oovoo.com/Download.aspx; Select the appropriate Download for your platform (i.e. Mac, Windows, or Linux;) Wait for the download to commence and finish; Install Skype using the downloaded installer (it should be a relatively straightforward affair;) Skype will automatically launch--log in to continue.

Camtasia Studio

Camtasia Studio 7 Instructions Camtasia Studio Table of Contents Recording an In-Person Interview Recording a Videoconference Interview HillConnect configuration Initiating a chat Recording an Interview Notate Bene Recording an In-Person Interview 1. Open Camtasia Studio 7. 2. Go to Tools – Record Camera in the top menu bar. 3. Click Properties - Camera Control to adjust zoom, exposure, and other options. Click OK once finished. 4. Position the camera so the interviewer and interviewee are nicely framed. 5. Click Start Recording to begin recording. 6. Click Stop Recording once the interview is complete. 7. A window will prompt you to assign the file a name and location. Create a New Folder with the client’s name either on the Desktop or in My Documents. Give the file an appropriate name, i.e. Fondak11282010 H. Click Save. 8. Close Camtasia Studio 7, choosing to NOT save the Untitled project. 9. Double-click the file in the folder to play it back. Recording a Videoconference Interview 1. HillConnect configuration a. Ensure that the client has installed the Google Voice and Video Chat Plugin. Electronic documentation for the process is available on the ITS website. Search keyphrase “Career Center.” b. Ask the student to sign into HillConnect (Webmail) and activate Chat. c. Open your web browser of choice, e.g. Firefox, Internet Explorer, Chrome. Navigate to HillConnect via My Hamilton or http://hillconnect.hamilton.edu. d. The chat application is located in the left column below your labels. Click the “ “ icon to the left of your full name. e. Click Sign into Chat. This option will not be available if you are already logged into chat. f. Click the Add field and type the name of the student with whom you wish to chat. g. When their name is displayed in the menu that appears, hover over it with your mouse and move it over to the menu that appears beside the list of names. h. Select the Invite to Chat option. i. Click Send Invite in the window that pops up. j. Instruct your client to accept the (instantaneous) invitation. k. You should see their name prefixed by a colored button in your Chat list. B. Initiating a Chat a. Mouse over the name of the client in your list with whom you wish to chat and click the Chat button in their contact “card.” b. Click the Camera icon in the chat window to begin the videoconference. c. The videoconference will fully initiate when they click the Accept button in their chat window. 2. Recording an Interview a. Open Camtasia Studio 7. b. Click Tools – Record the Screen. c. In the pop-up toolbar, choose Full Screen and ensure that Audio is on. d. Click the downward-facing triangle to the right of the Microphone. e. Ensure Record System Audio is checked. f. Click rec to record. g. Return to the HillConnect chat and select the nested picture button in the chat window to enter Full Screen mode. h. Press F10 when you are finished recording. i. Click the nested picture button in the upper-left-hand corner to exit Full Screen mode. j. You may review the video in the Preview window using the standard tools at the bottom of the screen. 1. Click Shrink to Fit to see the entire screen. k. Click Produce when you're finished reviewing to save the file. l. Enter appropriate text in the File Name field. Choose an appropriate, easily-accessible location to save the recorded file. 1. Recommendations: A folder either on the Desktop or in My Documents. m. Click Save. n. The Production Wizard window will appear. Select HD in the pull-down menu. o. Click Next. p. Re-enter the name you chose in Step 12. q. Save the video to the same location that you chose in Step 12. r. Uncheck Show production results and Play video after production. s. Click Finish. t. Your computer will render the file. u. The video will be available in the folder in which you saved the file. Notate Bene 1. The videos you save will consume a great deal of space on your hard drive. Please be sure to keep track of your videos regularly, i.e. Delete them once-monthly. 2. Should you wish to preserve videos or share them with clients, please contact Ted Fondak (tfondak@hamilton.edu) for instructions.

Google Talk

Create a High-Quality Videoconference Google Talk Environment Optimization Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties. General Considerations Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation. Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them. Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television." Lighting Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should: Ensure your environment is well-lit--turn on as many lights as possible; Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation; A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation; If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience; Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see. If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000. Sound Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of: Echo/Feedback A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology. Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback. Configuration The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation. Accessibility Issues Hearing Aids/Lipreaders All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation . Location Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider: The ambient noise in their respective environments--loud environs equals bad conversations; The people whom they might affect with the conversation--not everyone needs to be privy to the conversation; The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
ITS Videochat Cart Google Talk Overview Videochats on personal and office computers are usually high quality and sufficient for most purposes. However, there are high-rask and/or high-value conversations (e.g. job interviews) for which a dedicated, dependable solution for Faculty and Staff is absolutely necessary. To satisfy this requirement, ITS created four ITS Videochat Carts, which are located in Burke Library, Spencer House, KJ, and the Taylor Science Center. Each cart is equipped with a large LCD screen; a high-fidelity videocamera and microphone; an ITS-managed computer on which all videoconferencing software is installed; all of the necessary peripherals to operate the setup; and relevant documentation. ITS has carefully configured each cart to ensure that all components interact properly and well. Reserving and Using the Cart Reserving the Cart Employees can reserve an ITS Videochat Cart via the Campus Events calendar. You must reserve a space in Burke Library, the Taylor Science Center, Spencer House, or Kirner-Johnson--the home buildings of each cart--at least seven days prior to the videoconference. While completing your room reservation, be sure to indicate that you intend to videoconference. You will also need to submit your Skype or Google Chat handle. Testing ITS strongly encourages you to visit the Information Commons desk on the first floor of the Burke Library or the AV office in Kirner-Johnson Room 222e at least two days in advance of the event to test the Videochat Cart and the service to be used for the call. If you perform this test call, ITS can also provide staff support for your actual call if problems arise. APPOINTMENTS CAN BE MADE HERE (Needs to be created) Ideally, a test call will be performed with the other participant(s), but this may not be feasible. ITS also recommends you follow the our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. Tandberg Videoconferences What is a Tandberg Videoconference? A Tandberg unit provides an unparalleled, high quality videoconference call via sophisticated hardware and support. Why are Tandberg Videoconferences handled differently? The process for configuring and running a Tandberg-facilitated videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have Tandberg units or rent time at a facility equipped with Tandberg units; There is a fee for using a Tandberg unit; Tandberg units at Hamilton are permanently stationed in Burke Library, the Levitt Center, and the Taylor Science Center; Tandberg videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use a Tandberg Unit? ITS recommends a Tandberg videoconference only for highest-priority calls (e.g final interviews for a high-ranking position.) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users. As always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120. I need to use the Tandberg unit. What should I do? Faculty must fill out the TANDBERG VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use the Tandberg units for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Tandberg units for interviews with prospective employers, but the request must be initiated at the Career Center.
Videoconferencing Guide Google Talk Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓ Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓ Multi-person Conversations (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants. High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.) ✓ Share Computer Screen (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality.
Videoconferencing using Google Talk Google Talk

HillChat

Create a High-Quality Videoconference HillChat Environment Optimization Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties. General Considerations Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation. Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them. Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television." Lighting Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should: Ensure your environment is well-lit--turn on as many lights as possible; Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation; A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation; If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience; Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see. If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000. Sound Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of: Echo/Feedback A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology. Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback. Configuration The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation. Accessibility Issues Hearing Aids/Lipreaders All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation . Location Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider: The ambient noise in their respective environments--loud environs equals bad conversations; The people whom they might affect with the conversation--not everyone needs to be privy to the conversation; The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)

Mobile Device

Create a High-Quality Videoconference Mobile Device Environment Optimization Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties. General Considerations Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation. Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them. Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television." Lighting Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should: Ensure your environment is well-lit--turn on as many lights as possible; Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation; A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation; If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience; Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see. If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000. Sound Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of: Echo/Feedback A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology. Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback. Configuration The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation. Accessibility Issues Hearing Aids/Lipreaders All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation . Location Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider: The ambient noise in their respective environments--loud environs equals bad conversations; The people whom they might affect with the conversation--not everyone needs to be privy to the conversation; The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)

Skype

Configuring Computer for Skype Skype Other Videoconferencing Documents Create a High-Quality Videoconference Videoconferencing for Students Videoconferencing for Employees
Create a High-Quality Videoconference Skype Environment Optimization Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties. General Considerations Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation. Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them. Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television." Lighting Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should: Ensure your environment is well-lit--turn on as many lights as possible; Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation; A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation; If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience; Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see. If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000. Sound Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of: Echo/Feedback A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology. Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback. Configuration The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation. Accessibility Issues Hearing Aids/Lipreaders All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation . Location Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider: The ambient noise in their respective environments--loud environs equals bad conversations; The people whom they might affect with the conversation--not everyone needs to be privy to the conversation; The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
ITS Videochat Cart Skype Overview Videochats on personal and office computers are usually high quality and sufficient for most purposes. However, there are high-rask and/or high-value conversations (e.g. job interviews) for which a dedicated, dependable solution for Faculty and Staff is absolutely necessary. To satisfy this requirement, ITS created four ITS Videochat Carts, which are located in Burke Library, Spencer House, KJ, and the Taylor Science Center. Each cart is equipped with a large LCD screen; a high-fidelity videocamera and microphone; an ITS-managed computer on which all videoconferencing software is installed; all of the necessary peripherals to operate the setup; and relevant documentation. ITS has carefully configured each cart to ensure that all components interact properly and well. Reserving and Using the Cart Reserving the Cart Employees can reserve an ITS Videochat Cart via the Campus Events calendar. You must reserve a space in Burke Library, the Taylor Science Center, Spencer House, or Kirner-Johnson--the home buildings of each cart--at least seven days prior to the videoconference. While completing your room reservation, be sure to indicate that you intend to videoconference. You will also need to submit your Skype or Google Chat handle. Testing ITS strongly encourages you to visit the Information Commons desk on the first floor of the Burke Library or the AV office in Kirner-Johnson Room 222e at least two days in advance of the event to test the Videochat Cart and the service to be used for the call. If you perform this test call, ITS can also provide staff support for your actual call if problems arise. APPOINTMENTS CAN BE MADE HERE (Needs to be created) Ideally, a test call will be performed with the other participant(s), but this may not be feasible. ITS also recommends you follow the our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. Tandberg Videoconferences What is a Tandberg Videoconference? A Tandberg unit provides an unparalleled, high quality videoconference call via sophisticated hardware and support. Why are Tandberg Videoconferences handled differently? The process for configuring and running a Tandberg-facilitated videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have Tandberg units or rent time at a facility equipped with Tandberg units; There is a fee for using a Tandberg unit; Tandberg units at Hamilton are permanently stationed in Burke Library, the Levitt Center, and the Taylor Science Center; Tandberg videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use a Tandberg Unit? ITS recommends a Tandberg videoconference only for highest-priority calls (e.g final interviews for a high-ranking position.) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users. As always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120. I need to use the Tandberg unit. What should I do? Faculty must fill out the TANDBERG VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use the Tandberg units for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Tandberg units for interviews with prospective employers, but the request must be initiated at the Career Center.
Videoconferencing Guide Skype Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓ Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓ Multi-person Conversations (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants. High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.) ✓ Share Computer Screen (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality.
Videoconferencing using Skype Skype Procedures All participants need a Skype Account and the software installed on their computer. Obtaining a Skype Account In your internet browser, navigate to http://www.skype.com; Click the Join Skype button in the upper-right-hand corner; Fill in the form that appears; Click I agree - Continue at the bottom of the form (if you do agree - read the form); Your Skype account now exists. Downloading and Installing Skype In your internet browser, navigate to http://www.skype.com; Click Get Skype near the top of the page; Select your platform (i.e. Mac, Windows, or Linux;) Click Download Skype; Sign in using your Skype credentials; Wait for the download to commence and finish; Install Skype using the downloaded installer (it should be a relatively straightforward affair;) Skype will automatically launch--log in to continue; To avoid any network problems, follow this guide to configure your computer's firewall to work properly with Skype. Connecting with other Skype users After launching and logging into Skype, select the Contacts tab; Click Add Contact in the upper-right-hand corner of the Skype window; Input into the search field the Skype username of the person with whom you're trying to connect; Select the correct result from the list; An invitation will be sent--after being accepted, you will see them in your contacts list; Double-click their name to start a text chat with that individual--other chat options will be available in the screen that follows; The call options will be in the upper-right-hand corner of the contact window--click the default option or select another option from the pull-down menu (located under the chevron).

Tandberg

ITS Videochat Cart Tandberg Overview Videochats on personal and office computers are usually high quality and sufficient for most purposes. However, there are high-rask and/or high-value conversations (e.g. job interviews) for which a dedicated, dependable solution for Faculty and Staff is absolutely necessary. To satisfy this requirement, ITS created four ITS Videochat Carts, which are located in Burke Library, Spencer House, KJ, and the Taylor Science Center. Each cart is equipped with a large LCD screen; a high-fidelity videocamera and microphone; an ITS-managed computer on which all videoconferencing software is installed; all of the necessary peripherals to operate the setup; and relevant documentation. ITS has carefully configured each cart to ensure that all components interact properly and well. Reserving and Using the Cart Reserving the Cart Employees can reserve an ITS Videochat Cart via the Campus Events calendar. You must reserve a space in Burke Library, the Taylor Science Center, Spencer House, or Kirner-Johnson--the home buildings of each cart--at least seven days prior to the videoconference. While completing your room reservation, be sure to indicate that you intend to videoconference. You will also need to submit your Skype or Google Chat handle. Testing ITS strongly encourages you to visit the Information Commons desk on the first floor of the Burke Library or the AV office in Kirner-Johnson Room 222e at least two days in advance of the event to test the Videochat Cart and the service to be used for the call. If you perform this test call, ITS can also provide staff support for your actual call if problems arise. APPOINTMENTS CAN BE MADE HERE (Needs to be created) Ideally, a test call will be performed with the other participant(s), but this may not be feasible. ITS also recommends you follow the our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. Tandberg Videoconferences What is a Tandberg Videoconference? A Tandberg unit provides an unparalleled, high quality videoconference call via sophisticated hardware and support. Why are Tandberg Videoconferences handled differently? The process for configuring and running a Tandberg-facilitated videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have Tandberg units or rent time at a facility equipped with Tandberg units; There is a fee for using a Tandberg unit; Tandberg units at Hamilton are permanently stationed in Burke Library, the Levitt Center, and the Taylor Science Center; Tandberg videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use a Tandberg Unit? ITS recommends a Tandberg videoconference only for highest-priority calls (e.g final interviews for a high-ranking position.) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users. As always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120. I need to use the Tandberg unit. What should I do? Faculty must fill out the TANDBERG VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use the Tandberg units for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Tandberg units for interviews with prospective employers, but the request must be initiated at the Career Center.
Professional-Grade Videoconference Tandberg Professional-Grade Videoconferences What is meant by "Professional-Grade Videoconference:" Professional-Grade Videoconferences are unparalleled, high-quality videoconference calls facilitated by even-more-sophisticated hardware and support. How are Professional-Grade Videoconferences handled differently? The process for configuring and running a Professional-Grade Videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have specialized(e.g. those provided by the Tandberg, Polycom, Cisco, and Lifesize companies) equipment or rent time at a facility equipped with such specialized units; There is a fee for using this service; Audio and Video quality exceed any solution available on individual computers with webcams and/or microphones; Tandberg units at Hamilton are stationed on one videoconference cart and permanently stationed in Spencer House, the Levitt Center, and the Taylor Science Center; Professional-Grade Videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use the Professional-Grade Videoconference Option? ITS recommends a Professional-Grade Videoconference only for highest-priority calls (e.g final interviews for a high-ranking position;) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users; And, as always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120. I need to use the Professional-Grade Videoconference option. What should I do? Faculty must fill out the PROFESSIONAL-GRADE VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use a Professional-Grade Videoconference solution for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Professional-Grade Videoconference option for interviews with prospective employers, but the request must be initiated at the Career Center.
Videoconferencing Guide Tandberg Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓ Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓ Multi-person Conversations (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants. High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.) ✓ Share Computer Screen (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality.

Videoconference

Camtasia Studio 7 Instructions Videoconference Table of Contents Recording an In-Person Interview Recording a Videoconference Interview HillConnect configuration Initiating a chat Recording an Interview Notate Bene Recording an In-Person Interview 1. Open Camtasia Studio 7. 2. Go to Tools – Record Camera in the top menu bar. 3. Click Properties - Camera Control to adjust zoom, exposure, and other options. Click OK once finished. 4. Position the camera so the interviewer and interviewee are nicely framed. 5. Click Start Recording to begin recording. 6. Click Stop Recording once the interview is complete. 7. A window will prompt you to assign the file a name and location. Create a New Folder with the client’s name either on the Desktop or in My Documents. Give the file an appropriate name, i.e. Fondak11282010 H. Click Save. 8. Close Camtasia Studio 7, choosing to NOT save the Untitled project. 9. Double-click the file in the folder to play it back. Recording a Videoconference Interview 1. HillConnect configuration a. Ensure that the client has installed the Google Voice and Video Chat Plugin. Electronic documentation for the process is available on the ITS website. Search keyphrase “Career Center.” b. Ask the student to sign into HillConnect (Webmail) and activate Chat. c. Open your web browser of choice, e.g. Firefox, Internet Explorer, Chrome. Navigate to HillConnect via My Hamilton or http://hillconnect.hamilton.edu. d. The chat application is located in the left column below your labels. Click the “ “ icon to the left of your full name. e. Click Sign into Chat. This option will not be available if you are already logged into chat. f. Click the Add field and type the name of the student with whom you wish to chat. g. When their name is displayed in the menu that appears, hover over it with your mouse and move it over to the menu that appears beside the list of names. h. Select the Invite to Chat option. i. Click Send Invite in the window that pops up. j. Instruct your client to accept the (instantaneous) invitation. k. You should see their name prefixed by a colored button in your Chat list. B. Initiating a Chat a. Mouse over the name of the client in your list with whom you wish to chat and click the Chat button in their contact “card.” b. Click the Camera icon in the chat window to begin the videoconference. c. The videoconference will fully initiate when they click the Accept button in their chat window. 2. Recording an Interview a. Open Camtasia Studio 7. b. Click Tools – Record the Screen. c. In the pop-up toolbar, choose Full Screen and ensure that Audio is on. d. Click the downward-facing triangle to the right of the Microphone. e. Ensure Record System Audio is checked. f. Click rec to record. g. Return to the HillConnect chat and select the nested picture button in the chat window to enter Full Screen mode. h. Press F10 when you are finished recording. i. Click the nested picture button in the upper-left-hand corner to exit Full Screen mode. j. You may review the video in the Preview window using the standard tools at the bottom of the screen. 1. Click Shrink to Fit to see the entire screen. k. Click Produce when you're finished reviewing to save the file. l. Enter appropriate text in the File Name field. Choose an appropriate, easily-accessible location to save the recorded file. 1. Recommendations: A folder either on the Desktop or in My Documents. m. Click Save. n. The Production Wizard window will appear. Select HD in the pull-down menu. o. Click Next. p. Re-enter the name you chose in Step 12. q. Save the video to the same location that you chose in Step 12. r. Uncheck Show production results and Play video after production. s. Click Finish. t. Your computer will render the file. u. The video will be available in the folder in which you saved the file. Notate Bene 1. The videos you save will consume a great deal of space on your hard drive. Please be sure to keep track of your videos regularly, i.e. Delete them once-monthly. 2. Should you wish to preserve videos or share them with clients, please contact Ted Fondak (tfondak@hamilton.edu) for instructions.
Configuring Computer for Skype Videoconference Other Videoconferencing Documents Create a High-Quality Videoconference Videoconferencing for Students Videoconferencing for Employees
Create a High-Quality Videoconference Videoconference Environment Optimization Regardless which videoconferencing solution is chosen for the communication, it will be important to prepare the location where your call will take place so as to realize the most optimal, standard experience for all involved parties. General Considerations Regardless of the conversation type, if the communication is high-risk/high-value, at least one test should be performed with all participants before the actual conversation. Remember that accidents can happen: pets can meander into the conversation and voice their opinions, cell phones have the potential of ringing, and items can fall and clatter. While all participants should attempt to prepare for these eventualities, it is best to just accept that they are a part of the conversation, a normative experience, and therefore look past them. Remember that participants within the domain of the webcam and the microphone are involved in the videoconference: anything uttered or any act performed within range of either device will be transmitted to all participants. It behooves everyone to be aware (by dint of the Preview available on all computers/software) of what will be seen and heard before the videoconference begins. As the character Doctor Emmett Brown opined in the movie Back to the Future, "no wonder your president has to be an actor, [they] have to look good on television." Lighting Proper lighting is an essential ingredient for a successful, high-quality videoconference. "A webcam isn't the most flattering piece of technology," according to Stephen Winzenburg in an article for the Winter/Spring 2012 edition of the Chronicle of Higher Education, "[it can] make you appear gaunt, overweight, beady eyed, or narcoleptic. And often you look all those things at the same time." To ensure that all participants see each other in the best possible light, everyone should: Ensure your environment is well-lit--turn on as many lights as possible; Be mindful of such issues as camera angle, background, and any other light sources that might affect the conversation; A room with a window might be a nice place to have a chat, but the sun streaming in can wreak havoc on the quality of the conversation; If you must have a conversation in a room with a window, be sure to test your setup around the same time you anticipate having the conversation to ensure a uniform experience; Test, test, test, test, test: almost all software and computers have the ability to provide participants with a preview and this preview is what other participants will actually see--make sure the contents of the preview are what you want the other participants to see. If a high-quality conversation is desired, it may behoove participants to purchase a dedicated webcam. ITS has enjoyed success with devices like the Microsoft LifeCam HD-6000. Sound Problems with sound are reliable sources of videoconferencing woes. In addition to the ambient noise issue covered in the "Location" section, there are other potential problems one should be aware of: Echo/Feedback A problem arises whenever a sound input is colocated with a sound output: If you put a microphone IN FRONT of a speaker, a positive feedback loop will be generated, i.e. loud, screechy, piercing sound that is painful. Be sure either to place the speaker far away from the microphone, wear headphones to ameliorate the problem, or invest in a microphone with integrate anti-feedback technology. Most laptops, all-in-one desktops (e.g. the iMac), and smartphones have built-in webcameras, microphones, and speakers. While they are sometimes configured to interoperate without generated feedback, one cannot rely on them working perfectly, especially for high-value conversations. All participants are STRONGLY encouraged to wear headphones to eliminate echoing/feedback. Configuration The peripherals required to perform a videoconference interoperate well, but are susceptible to problems. If participants are unable to hear each other, see each other, or connect, there may be a problem with the configuration of the peripherals, the software for the chat (e.g. Skype, Google Talk), or the drivers that the computer uses to communicate with the devices. While easier with the built-in microphone, webcam, speaker setup, problems can plague those setups. ITS strongly recommends testing the full setup before any videoconference. If problems are identified before the actual conversation, chances are better that they can be troubleshooted and resolved without conflicting with the actual conversation. Accessibility Issues Hearing Aids/Lipreaders All communications conducted using these solutions will be affected to varying degrees by synchronicity issues. For example: participants may notice that mouths move independently of the sound they generate. While this is becoming a normative experience, it can be jarring, especially for those who need to read lips to understand what is being said. Proper balancing of audio is also key to ensure that participants whose hearing is impaired can participate equally in the conversation . Location Through the miracle of modern technology, these conversations can now take place at any time and in any location, e.g. cafés, libraries, street corners, dorm rooms, hospitals, vel sim. Just because they can take place in every location does not necessarily mean they ought to take place in every location. Both parties should consider: The ambient noise in their respective environments--loud environs equals bad conversations; The people whom they might affect with the conversation--not everyone needs to be privy to the conversation; The speed of the internet conections at the locations--a low-speed DSL connection will not create a good videoconferencing experience (You can test your bandwidth here.)
ITS Videochat Cart Videoconference Overview Videochats on personal and office computers are usually high quality and sufficient for most purposes. However, there are high-rask and/or high-value conversations (e.g. job interviews) for which a dedicated, dependable solution for Faculty and Staff is absolutely necessary. To satisfy this requirement, ITS created four ITS Videochat Carts, which are located in Burke Library, Spencer House, KJ, and the Taylor Science Center. Each cart is equipped with a large LCD screen; a high-fidelity videocamera and microphone; an ITS-managed computer on which all videoconferencing software is installed; all of the necessary peripherals to operate the setup; and relevant documentation. ITS has carefully configured each cart to ensure that all components interact properly and well. Reserving and Using the Cart Reserving the Cart Employees can reserve an ITS Videochat Cart via the Campus Events calendar. You must reserve a space in Burke Library, the Taylor Science Center, Spencer House, or Kirner-Johnson--the home buildings of each cart--at least seven days prior to the videoconference. While completing your room reservation, be sure to indicate that you intend to videoconference. You will also need to submit your Skype or Google Chat handle. Testing ITS strongly encourages you to visit the Information Commons desk on the first floor of the Burke Library or the AV office in Kirner-Johnson Room 222e at least two days in advance of the event to test the Videochat Cart and the service to be used for the call. If you perform this test call, ITS can also provide staff support for your actual call if problems arise. APPOINTMENTS CAN BE MADE HERE (Needs to be created) Ideally, a test call will be performed with the other participant(s), but this may not be feasible. ITS also recommends you follow the our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality. Tandberg Videoconferences What is a Tandberg Videoconference? A Tandberg unit provides an unparalleled, high quality videoconference call via sophisticated hardware and support. Why are Tandberg Videoconferences handled differently? The process for configuring and running a Tandberg-facilitated videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have Tandberg units or rent time at a facility equipped with Tandberg units; There is a fee for using a Tandberg unit; Tandberg units at Hamilton are permanently stationed in Burke Library, the Levitt Center, and the Taylor Science Center; Tandberg videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use a Tandberg Unit? ITS recommends a Tandberg videoconference only for highest-priority calls (e.g final interviews for a high-ranking position.) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users. As always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120. I need to use the Tandberg unit. What should I do? Faculty must fill out the TANDBERG VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use the Tandberg units for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Tandberg units for interviews with prospective employers, but the request must be initiated at the Career Center.
Professional-Grade Videoconference Videoconference Professional-Grade Videoconferences What is meant by "Professional-Grade Videoconference:" Professional-Grade Videoconferences are unparalleled, high-quality videoconference calls facilitated by even-more-sophisticated hardware and support. How are Professional-Grade Videoconferences handled differently? The process for configuring and running a Professional-Grade Videoconference is by far more complicated than a videoconference facilitated by Google Talk, Skype, or OoVoo: All participants in the call must have specialized(e.g. those provided by the Tandberg, Polycom, Cisco, and Lifesize companies) equipment or rent time at a facility equipped with such specialized units; There is a fee for using this service; Audio and Video quality exceed any solution available on individual computers with webcams and/or microphones; Tandberg units at Hamilton are stationed on one videoconference cart and permanently stationed in Spencer House, the Levitt Center, and the Taylor Science Center; Professional-Grade Videoconferences absolutely must be directly supported by a member of Audiovisual Services. How can I tell if I should use the Professional-Grade Videoconference Option? ITS recommends a Professional-Grade Videoconference only for highest-priority calls (e.g final interviews for a high-ranking position;) Skype and Google Talk have been used many times for interviews and courses on campus and are deemed completely satisfactory by users; And, as always, ITS welcomes a conversation about your needs and will be happy to provide a recommendation at any time; please contact Audiovisual Services at avs@hamilton.edu or x4120. I need to use the Professional-Grade Videoconference option. What should I do? Faculty must fill out the PROFESSIONAL-GRADE VIDEOCONFERENCE REQUEST FORM (Needed); Staff may use a Professional-Grade Videoconference solution for interviews with prospective employers, but the request must be initiated at Human Resources. Students may use the Professional-Grade Videoconference option for interviews with prospective employers, but the request must be initiated at the Career Center.
Videoconferencing Guide Videoconference Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓ Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓ Multi-person Conversations (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants. High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.) ✓ Share Computer Screen (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality.
Videoconferencing using Google Talk Videoconference
Videoconferencing using OoVoo Videoconference Description OoVoo is an voice, video, and instant messaging communications tool that permits up to twelve simultaneous voice or video participants for no fee. Unlike Skype, OoVoo Free users cannot share their computer desktops with each other. Procedures Downloading and Installing OoVoo In your internet browser, navigate to http://www.oovoo.com/Download.aspx; Select the appropriate Download for your platform (i.e. Mac, Windows, or Linux;) Wait for the download to commence and finish; Install Skype using the downloaded installer (it should be a relatively straightforward affair;) Skype will automatically launch--log in to continue.
Videoconferencing using Skype Videoconference Procedures All participants need a Skype Account and the software installed on their computer. Obtaining a Skype Account In your internet browser, navigate to http://www.skype.com; Click the Join Skype button in the upper-right-hand corner; Fill in the form that appears; Click I agree - Continue at the bottom of the form (if you do agree - read the form); Your Skype account now exists. Downloading and Installing Skype In your internet browser, navigate to http://www.skype.com; Click Get Skype near the top of the page; Select your platform (i.e. Mac, Windows, or Linux;) Click Download Skype; Sign in using your Skype credentials; Wait for the download to commence and finish; Install Skype using the downloaded installer (it should be a relatively straightforward affair;) Skype will automatically launch--log in to continue; To avoid any network problems, follow this guide to configure your computer's firewall to work properly with Skype. Connecting with other Skype users After launching and logging into Skype, select the Contacts tab; Click Add Contact in the upper-right-hand corner of the Skype window; Input into the search field the Skype username of the person with whom you're trying to connect; Select the correct result from the list; An invitation will be sent--after being accepted, you will see them in your contacts list; Double-click their name to start a text chat with that individual--other chat options will be available in the screen that follows; The call options will be in the upper-right-hand corner of the contact window--click the default option or select another option from the pull-down menu (located under the chevron).

ooVoo

Videoconferencing Guide ooVoo Solutions NOTE: Please click the name of the solution to select it. Also, please hover over links in the table for more information. Scenarios Google Talk Skype OoVoo ITS Videochat Cart Person-to-PersoIf your computer does not have a webcam or microphone, ITS recommends you purchase a Logitech HD Pro Webcam C920. ITS maintains a small pool of high-quality external webcams with integrated microphones that EMPLOYEES may check out. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information.n Communication ✓ ✓ ✓ Guest SpeakerIf you wish to use a larger display or projector for your conversation, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on suitable locations. ✓ ✓ Multi-person Conversations (!Free: 25 audio 2 video For-Fee Features: 25 Audio 10 Video) ✓12 or fewer participants. High-Quality, High-Risk ConversationsSolution for EMPLOYEES only. Students who need an extremely high quality video conversation should contact the Career Center (x4346.) ✓ Share Computer Screen (!)Available for a fee. Try http://join.me (!)Available for a fee. Try http://join.me Maximum Number of Participants 2 audio or video Available for a fee.25 Audio 2 Video/25 VideoFor a fee. 12 Audio/Video Available Resources If you wish to videoconference via a larger display or projector, the Hamilton Resource Calendar can help you find an appropriate room on campus for your conversation. Rooms equipped with LCD screens are especially suitable. Audiovisual Services (avs@hamilton.edu, x4120) can offer advice on locations. If your computer does not have a webcam or microphone, ITS maintains a small pool of high-quality external webcams with integrated microphones that may be checked out by Staff and Faculty for videoconferences. Please contact the ITS Help Desk (helpdesk@hamilton.edu, x4181) for reservation information. Should you wish to purchase your own webcam/microphone unit, ITS recommends you purchase the Logitech HD Pro Webcam C920. If you intend to use your own laptop for the videoconference, please note that you may need an adaptor to connect it to the screens or projectors in various rooms on campus. If needed and based on availability, Audiovisual Services (avs@hamilton.edu, x4120) can provide Staff and Faculty with an adaptor to connect your computer. Please also have a look at our "Create a High-Quality Videoconference Guide" to make your call the highest-possible-quality.