Work Requests

Using iService Desk

Submit Work Request Emergency Maintenance

• First, select the fields from the dropdown menus, in the following order: select the facility, then the building, then the room/area of the work to be performed. (It won’t save if not entered in this order.) 
• Once you use iServiceDesk, your name, email and phone will remain in those fields (unless you clear the computer’s cache). 
• For all requests, please describe in detail, the maintenance or service support needs for that location. 
• If the iServiceDesk “area” descriptions are incorrect or missing, please include a note in your request so that Facilities can update the database (i.e. if you select Room 100 and it defines it as a bedroom when really it is a common room). 
• You must be a college CA, faculty or employee and have a valid Hamilton College email address to submit a request. Students must report all residential maintenance, repair, and service requests to their CA’s. 
• By submitting a work request for a space, you authorize the Facilities Management technician and/or manager to enter (unless otherwise indicated that the occupant would like to be present). If the occupant is to be present, include their full name, college email, and telephone number in the description of your request. If the occupant would like two technicians to respond instead of only one technician, please note that in the text of your work request. Facilities Management staff will not enter student residential rooms before 9:30 a.m. or after 3:30 p.m. unless for emergencies or scheduled appointments. 
• When requesting maintenance or service to specialized department-owned equipment and/or assigned spaces please provide an account number.