About Us
FAQs
Where is the health center located?
The health center is located to the east of the Sadove Student Center in a central location on campus. The building, completed in 2018, is sited near parking to provide easy access for emergency vehicles.
What are the hours of the health center?
*Due to the COVID-19 Pandemic, access to the Health Center is through scheduled appointments only.*
The health center is open during the academic year for Clinic Hours as follows:
Monday, Tuesday, Thursday, and Friday
8:30 -11:45 a.m.; 1 - 4 p.m.
Wednesday
10 - 11:45 a.m.; 1 - 4 p.m.
We are closed for Lunch from 12 -1 p.m. daily
Phone hours during the academic year as follows:
Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 12 p.m. and 1 - 4:30 p.m.
Wednesday: 10 a.m.-12 p.m. and 1 - 4:30 p.m.
Is the health center open all through the calendar year?
No, the health center is closed during summer, fall, Thanksgiving, winter, and spring breaks.
Do I need to schedule an appointment to be seen or can I just walk in to be seen?
Due to the COVID-19 pandemic, all student who wish to be seen by the health center will need to call to schedule an appointment at 315-859-4111. If it is a medical emergency, please call 315-859-4000 for Hamilton College EMS.
What do I do if I have a medical emergency?
If you have a medical emergency, call the Campus Safety Emergency Line at 315-859-4000 for HCEMS (Hamilton College Emergency Medical Service).
If I am not feeling well after hours, but it is not an emergency, what should I do?
The Health Center is pleased to offer after-hours nursing triage phone service, Fonemed.
When the Health Center is closed, after hours and on weekends, students may call the Health Center at 315-859-4111 and press “1” and be connected to the Fonemed call center. Urgent calls will be answered immediately, but for most individuals, a message will be taken and an RN will call back, typically within 30 minutes. The Nurse will review the concerns, provide information, and if necessary, help direct students to off-campus medical resources. Health Center staff will review the reports the next business day during the academic year and reach out to students to see if they require follow-up care or additional supports.
Looking to talk to a nurse about NON-EMERGENT medical issues, especially after hours? If you are a student that is enrolled in MVP insurance here at Hamilton, there is a 24/7 Nurse Advice Line available to you, for NON-EMERGENT medical questions, at 1-888-687-6277.
You can also log into the MVP website to email a nurse via MVPs secure online form. Again, this service is for NON-EMERGENT medical questions/advice. *This service is only available to those enrolled in an MVP policy. For those students enrolled in a individual policy, we encourage you to reach out to your insurance provider and ask about this service. Most insurance companies offer a similar service to their participants.*
If you are not feeling well and the health center is closed, and you need medical attention, you can go to one of four urgent care facilities: Slocum Dickson Urgent Care, Primary Urgent Care, and WellNow Urgent Care. There are also two local hospitals: Faxton-St. Luke's, and St. Elizabeth's.
Is there an office fee to be seen at the health center?
No, the health center does not charge for office visits. Students will be charged for medications given from the health center and for rapid mono, rapid strep, pregnancy tests, EKG's and for "No Show" appointments.
Do I need to purchase the student health insurance to be seen at the health center?
No, all students may receive services from the health center.
If I have health center charges on my tuition bill, will you bill my health insurance?
No, the student health service is not equipped to bill individual student insurance companies. If you are seen here and are billed for medications or tests, our office will provide you with a bill which you may submit to your insurance carrier. A copy of the bill is kept in the students medical chart. A copy of the bill with limited information is also sent to the business office and the charge is applied to the tuition bill. Please note the date for any health center charges that appear on the statement of accounts is not the date the student was seen in the health center, it is the date the business office applied the charge to the billing statement. Copies of health center invoices are available upon the written request of the student.
I have a new health insurance card since I completed the insurance waiver. Do I need to inform the health center of the change?
Yes, we will need to be notified of any changes to your health insurance. Please have a front and back copy of your card sent to the health center.
I have a medical appointment off campus, how do I get there?
Transportation to medical appointments off-campus must to be arranged through the Hamilton College Transportation Office at 315-859-4515. Please call the transportation office at least one day in advance to make arrangements for this service. Transportation for multiple visits will require a note from a provider stating the need for transportation (The note does not need to state why you are going to the appointments). For after-hours or weekend health-related transportation needs (when the health center is closed), please call Campus Safety at 315-859-4141. Please be advised that failure to cancel an appointment for scheduled transportation my result in a noncancellation fee which will be added to the student's tuition bill.
Will my parents by notified if I have been to the health center or if I am sick?
The health center staff will only contact your parents if there is a life threatening illness or concern. If you are being sent to the hospital, we ask you to contact your parents to let them know. If you sign a medical release giving the provider permission, the provider will discuss the condition with your parent. If you were seen at the health center and your parents call to discuss the visit, you will need to sign a medical release while you are here granting permission for the provider to discuss your appointment with your parents.
I am a returning student. Do I need to submit another completed health form?
No, the physical exam form is required only as an entering first year student. If any new medical information arises, we do ask you to inform the health center or have medical records sent to our office.
Are there any recommended items I should bring with me to Hamilton?
Yes, you will need to bring any ongoing prescription medications and if you have asthma and use a nebulizer, to bring your nebulizer. We also recommend the following items:
- Health Insurance Card
- Thermometer
- Band Aids
- Tweezers
- Fever reducer/pain reliever medications such as ibuprofen and acetaminophen
- Cough and cold medication
- Reusable cold packs
- Tissues
- Hand Sanitizer
