What is an Account Claim Process?

The account claim process is the initial step for new and existing Hamilton College community members, including students, faculty,  staff, and alumni to claim their digital identity within the Hamilton's Rapid Identity IAM system. Through this process, users claim their unique and secure account, granting them access to a wide array of essential digital services and resources such as email, online learning platforms, library databases, and more.

How Does the Account Claim Process Work?

  1. Account Claim / Welcome Email: When Rapid Identity launches on August 8, or upon start of your official enrollment or employment at Hamilton College, you will receive a welcome email to your registered email address. This email will contain a unique link guiding you to the account claim portal.
  2. Click the Link: Click on the provided link to access the account claim portal. You will be directed to a secure webpage specifically designed for the account claim process.
  3. Identity Verification: In order to proceed, you will need to verify your identity. This involves providing information from your Account Claim / Welcome email. 
  4. Create Password: After successful identity verification, you will be prompted to create a unique username and a strong, confidential password that satisfies Hamilton's new Password Policy. 
  5. Congratulations! Once you have successfully completed the account claim process, you are officially a member of Hamilton College’s new IAM system, Rapid Identity Cloud. You can now access various digital services and resources by logging in using your unique username and password.

What are Users Expected to Do?

As a user of Hamilton College's Identity and Access Management system, you are expected to:

  • Safeguard Your Credentials: Ensure that your username and password are kept confidential and not shared with anyone. This will help prevent unauthorized access to your account and protect sensitive information.
  • Keep Contact Information Updated: In case of any changes to your contact information, such as email address or phone number, please update it promptly within the account settings to ensure seamless communication and account recovery options.
  • Use Resources Responsibly: Adhere to the College's Appropriate Use of IT Resources Policy and utilize digital resources responsibly and ethically.
  • Stay Informed: Keep yourself updated with any changes or updates to the Rapid Identity Cloud system and its services through official communication channels provided by the College.

The Rapid Identity Cloud system at Hamilton College is dedicated to providing a secure and user-friendly platform for all members of the Hamilton community. The account claim process is a crucial first step in establishing your digital identity within our system, granting you access to a wide range of digital resources. By following the outlined steps and adhering to the provided guidelines, you can ensure a smooth and productive experience throughout your journey at Hamilton.

If you encounter any issues or need assistance during the process, please don't hesitate to reach out to our dedicated support team at the LITS Help Desk by emailing helpdesk@hamilton.edu, calling x4181, or stopping by our service desk in Burke Library.

We are excited to have you on board and wish you all the best as you explore the many opportunities provided by the Rapid Identity Cloud!

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