All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions. If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences.
VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (email@example.com). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology