Facebook pixel tracker
4CE53030-CF0C-67E7-7D845E0B5CDEC0DD
7374969C-1EB5-4846-892ACF11B0ED69D0

Troubleshooting Student/Applicant Access Issues


To troubleshoot student information resources access-related issues:

  1. Provide the student with a direct link to the system in question, e.g.:

    Financial Aid Checklist:
    https://www.hamilton.edu/my-hamilton-supplemental-pages/financial-aid

    Award Letter:
    https://www.hamilton.edu/my-hamilton-supplemental-pages/financial-aid/financial-aid-award-letter
    • If the user is an applicant or accepted student and can't log in, it's a Slate username/password issue.

      Ask them to log into the Slate applicant portal at: https://admission.hamilton.edu/portal/applicantportal
      • If they can't log in, they'll need to reset their Slate password. 
      • If they can log in, there could be a problem with the Slate Authentication API. Please elevate the problem to us and we'll troubleshoot.
    • If the user is an enrolled student and can't log in, it's likely a password issue and they'll need to reset their Hamilton account password.
    • If any user logs in successfully but receives an error message, please elevate the problem to us and we'll troubleshoot. Be sure to provide us with the student's username, Colleague ID, a link to the page they were visiting, and the error message they received.

 

Comments

No comments yet.

Last updated: January 31, 2019

Back to Top