4CE53030-CF0C-67E7-7D845E0B5CDEC0DD
7374969C-1EB5-4846-892ACF11B0ED69D0

Last updated: January 31, 2019

To troubleshoot student information resources access-related issues:

  1. Provide the student with a direct link to the system in question, e.g.:

    Financial Aid Checklist:
    https://www.hamilton.edu/my-hamilton-supplemental-pages/financial-aid

    Award Letter:
    https://www.hamilton.edu/my-hamilton-supplemental-pages/financial-aid/financial-aid-award-letter
    • If the user is an applicant or accepted student and can't log in, it's a Slate username/password issue.

      Ask them to log into the Slate applicant portal at: https://admission.hamilton.edu/portal/applicantportal
      • If they can't log in, they'll need to reset their Slate password. 
      • If they can log in, there could be a problem with the Slate Authentication API. Please elevate the problem to us and we'll troubleshoot.
    • If the user is an enrolled student and can't log in, it's likely a password issue and they'll need to reset their Hamilton account password.
    • If any user logs in successfully but receives an error message, please elevate the problem to us and we'll troubleshoot. Be sure to provide us with the student's username, Colleague ID, a link to the page they were visiting, and the error message they received.

 

Tags

None found.

No comments yet.

Contact

Team Name

Business Intelligence and Web Services

Office Location
Burke Library
198 College Hill Road
Clinton, NY 13323

The $400 million campaign marked the most ambitious fundraising initiative in the College's history.

More About the Campaign's Success

Site Search