Q: What is the ID the system asks me to enter?
A: Your ID is your 4-digit phone extension, ie if your office number is 859-4918, then your ID would be 4918.

Q: What is the PIN number the system asks me to enter?
A: Your PIN number is your password to the voicemail system.  If you've forgotten your PIN number please contact us to have it reset.

Q: Why doesn’t the “*” key hang up the phone?
A: The "*" key takes you to the Express Messaging system after you listen to all of your messages and will take you to a previous menu when navigating through various prompts in the system.

Q: I listened to a new voicemail I received in my email, but my phone’s message light did not turn off?
A: The voicemail sends the email to you, but has no way to know if you’ve listened to it.  You must listen to it on your phone to have the light turn off.

Q: I don’t want to receive voicemails in my emails, how I can turn that feature off?
A: Send an email request to telephone@hamilton.edu or ns@hamilton.edu and we will disable the voicemail to email feature for you.

Q: Why can’t Firefox play my voicemail emails?
A: Firefox does not support the audio file format which HillConnect and Gmail presents the voicemail emails in.  If you’re using Firefox to read your email, you will need to download the message to listen to it.

Q: How do I set the extended absence greeting when I’m going to be away from my office?
A: On the new system the extended absence greeting is now called the alternate greeting.  You use the same steps to change the greeting or toggle it on or off as you did on the old system. When you enter your voicemail press 4 for setup options, then press 3 for greetings, then press 2 to access the alternate greeting.

QI notice that there is a option where I can listen to my deleted messages, why are deleted messages saved? 
A: As a safety feature, the new voicemail system saves deleted messages for five days. Within those five days you can restore a deleted message. 

QHow many voicemail messages can I save in the new system?
A:  The new system does not have a quota for the number of voice messages, rather it uses a storage quota based on how much disk space the message(s) consume. The quota is 60 minutes per user. Counted in this 60 minutes: new, saved, and deleted messages. Each message is limited to three minutes in length.

QThe greeting menu has six different greetings.  What are they and which should I use?
A:  The six greetings are:

  • Standard Greeting - This is the default greeting and should be used for your “normal” message when you are available but can’t take the call.
  • Closed Greeting - This is a “system” greeting that would not normally be used by a typical user
  • Alternate Greeting - This is used if you are out of the office for an extended period of time.  It is what used to be the “extended absence greeting” in the previous voicemail system.
  • Busy Greeting - This greeting will automatically be played if you are on the phone and someone calls.  You can set a custom message that you are on the phone or keep the pre-recorded system greeting.
  • Internal Greeting - This is a “system” greeting that would not normally be used by a typical user 
  • Holiday Greeting - This is a “system” greeting that would not normally be used by a typical user

Last updated: January 28, 2021

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