LITS Resource Center

Use your mailbox for the first time

• Enter your temporary password, initially the last four digits of your Hill Card ID (located on the front of your ID). Please note, when the voicemail system asks for an ID, it is looking for your four digit mailbox number.
• Follow the prompts to complete the setup

Access your voicemail

From your office phone

• Press [MESSAGE]
• Enter your password (PIN)*

From any phone on-campus

• Dial 4808
• Press [#]
• Enter your four digit mailbox number (ID)
• Enter your password (PIN)*

From off-campus

• Dial 315-859-4808
• Press[#]
• Enter your four digit mailbox number (ID)
• Enter your password (PIN)*

Listen to your messages

Enter your voice mailbox (see above):

• Press [1] to listen to any new messages
• Press [3] to review saved or deleted messages

Control playback/Delete messages

• Press [2] to pause
• Press [3] to fast forward 10 seconds
• Press [3][3] to fast forward to the end
• Press [1] to rewind 10 seconds
• Press [1][1] to replay the message
• Press [9] to increase the volume
• Press [7] to decrease the volume
• Press [#] to skip to the next message

After playback of your message ends

• Press [4] to replay
• Press [7] to delete
• Press [8] to reply
• Press [88] to call the person (if on campus)
• Press [9] to save

Change your greeting

Enter your voice mailbox (see above):

• Press [4] for personal options
• Press [3] for greetings
• Press [1] for personal greetings

Record and enable an extended absence greeting

Enter your voice mailbox (see above):

• Press [4] for personal options
• Press [3] for greetings
• Press [2] to enable and record the alternate greeting